Fast and efficient boarding, pleasant flight with plenty of leg room in economy delight. Food was good and the afternoon tea was a nice touch. Was a little delayed in Canada due to CBSA checking all passengers at the jet bridge but otherwise great flight
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
Seats were old and dirty, for a long haul flight you expect to be able to recline and for the av to work properly. Choice for vegans was fruit….
Overall, a good experience on this leg of the trip
The arrival was pretty bad. Long waits for the bus to deplaning the airplane.
Apart of Sky miles delta. And they go everywhere in Brazil
There was a mechanical issue with the plane that they had to work on before we could take off. That's fine, by all means, PLEASE make sure the mechanics are functioning properly. What was a problem was the fact that we sat on the tarmac for 4.5 hours without moving, without letting us off the plane, and without climate control and air running through the plane. There was no explanation as to what was going on; they just kept promising that it would be "15 minutes, then we are on our way." At one point, they even switched the entire crew out and told everyone we just needed to wait for new employees to show up. Then, as the 4 hours were not moving, an hour before the full refund, they made a big show about "the flight starting and the doors are locked, so you have to sit down." We didn't move for another 40 minutes; they were just trying to skirt around legalities that entitled us to restitution. When the flight finally was underway, the plane was gigantic but cramped in design, my entertainment screen kept freezing and glitching, and subtitles didn't work, and the crew was passive-aggressive. Terrible flight.
Poor, the airline was not able to help me move flights.
The way the Pilot made all announcements, specially the way he congratulated the entire crew as the best team ever, making a comment that due to them they were able to shorter the delay to the destination. Amazing flight .
Just to drop my already labeled bag it took 50 minutes inline. Completely disappointed with Latam operation at GRU
I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.
We boarded so late it caused us to miss time at Foz. No real information was provided to the passengers waiting.
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
Special AVML was terrible Movie choices were quite limited Otherwise excellent
My seat was the only seat where the tv didn’t work. The crew Carol and Jua were very rude and refused to move me and my companion to a seat where the tv was working. I traveled on a 8 hour flight with no entertainment nor able to choose my food. I was told by Jua to call customer service for compensation. The customer service team and escalation team refuses to compensate me even after verifying and speaking to the flight crew, whom confirmed they told me that. Horrible service, horrible freezing cold flight. I would never fly Jet Blue again.
Bad boarding, threat to force bag check mid journey, lines, late, buses, more waiting awful end to end.
Terrible! I had to cancel our flights due to my wife Carmen requiring an unexpected second cancer surgery. I first contacted orbitz about obtaining a credit due to medical interruption and orbitz directed me to TAP. I contacted TAP and the representative directed me back to orbitz and refused to even explain what TAP’s medical interruption policy was or how it worked—I wanted that information for a second call to orbitz. Terrible service at a particularly difficult time.
Checkin was very slow, we had checked in online and hoping we could do a bag drop at the airport. However everyone with checked bags had to queue up and it took over 40mins. Our advice arrive extra early or you will be rushing to the gate.
Was a cheap flight and it got me to Portugal on time. For economy there was ample leg room and the flight attendants were pleasant and helpful.
The staff were great - very friendly and chatty. I checked in online at 9.30am, when check in had opened at 1.30am, and choices were already very limited, so act fast.
I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.
Very little space between chairs, making any long travel very uncomfortable. Food is also very basic.
Cobrar por escolher assento em voos longos é desumano e um tanto quanto covarde, pois já vamos passar horas sentados. O banheiro não tinha papel e estava bem sujo. O avião era um modelo novo emlderno. O entretenimento muito bom com filmes modernos e a refeição estava muito boa. Vôo atrasou demais.
I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim
Dear Air Europa Baggage Claims Department, I am writing regarding my baggage claim, reference number JFKUX13455. My baggage was delayed and was delivered to me later than expected. When I received my suitcase, I discovered that the suitcase itself had been significantly damaged. Unfortunately, when I opened my suitcase, I also discovered that many of my personal belongings were missing from inside the suitcase. Several items that I had packed before my journey were no longer there. In addition, three cartons of cigarettes that were packed inside my suitcase were also missing. The missing personal belongings include the following items: - Prada sunglasses — $450 - Ray-Ban sunglasses — $300 - Dolce & Gabbana perfume — $185 - Three newly purchased clothing items from Turkey — $200 - Two pairs of slippers — $280 - Coach handbag — $395 - Newly purchased suitcase — $75 Total value of the listed items: $1,885 The suitcase itself was newly purchased, and I have the original receipt showing the purchase price of $75. I also have purchase records and credit card transaction records for several of the missing items. The three cartons of cigarettes were also packed inside the suitcase and were missing when I received my baggage. I have photographs of the damaged suitcase and supporting documentation regarding my purchases. At the moment, I am unable to upload all of the photographs and documents, but I can provide them as soon as I am able to do so. I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim. Please let me know if you require any additional information or documentation from me. I am prepared to provide receipts, purchase records, photographs, and any other supporting evidence necessary to process my claim. Thank you for your attention to this matter. I look forward to your response and to a fair resolution of my claim. Sincerely, Çiğdem Karasu Claim Reference: JFKUX13455
There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom
Great staff, just very far from the main terminal, had to run to connect my flight. I had 90 minutes to spare. But my flight from Chicago was delayed also.
Need to pay for a cup of water. No food. Need to pay for headsets.
They didn't even give us water, everything was sold
Terrible experience - we won’t be flying with Air Europa again
Service on plane was appalling. Cabin crew did not want to help with anything. Window darkening screen did not work so we had to sit in the sun for a few hours until it went down. TV screen did not work and cabin crew just shrugged their shoulders and did not care. We waited for over 2 hours for headphones so we could try watch one screen between 2 people. We had to go to back of plane to request basic water as crew never responded to call request. Will be letting many others know to warn them off ever using Air Europa. Total disaster of their own making
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
I was in flights from sap paulo <-> Madrid, the last one 11/15/21, That takes around 10:30 hour. Can you imagine that is served only a POOR meal after one hour of flight and nothing more??? We don’t have any service (besides in the morning a payed kart) or crew working in anything more than masks control. You need to pay for water / coffee is reasonable ? Even if you consider as low cost flights that you payed around U$ 700, courtesy and education should be showed by crew, things that Air Europe should learn to their employees on the airplane, a very rude people!!! It was not with me, but a complain for a lot people around. I have never been treated Like this before. Air Europa your journey will be short walking in this road. I, a constant traveler, will never more flight with you. I don’t need this kind of services!
After flying on Icelandair to England and getting a greeting glass of champagne, free drinks and salmon I returned to the US on United for around the same price and got told immediately that I would have to eat a vegetarian meal because everything else was gone and every time I paused thinking in flight entertainment I got advertisements on the screen. On the Icelandair flight I had a great selection of documentary films and on United I was reduced to watching the Spider-Man movie. Guest which airline I look forward to flying again?
As always, Lufthansa checked my carry-on luggage, even though I was in front of the line. No other airline in the world does this. It's so annoying and unnecessary. There was enough space for it in the overhead bin. It's a TUMI Continental Carry-On. If you have the chance, rather fly easyJet or Condor on this route.
Good communication via the app regarding the delayed departure. Uncomfortable seat for tall passengers. Could not straighten my legs.
3 4 3 seats are cruel, the average person should be able to fit in the seats and this was not the case. I was at an angle for hours just to remain in my seat .
Someone sat in my seat and this made boarding protracted and unpleasant. The stewardesses kept saying, “it is important that everyone be seated — or we will be further delayed,” but for a long time they did not tell me where to sit. At the end of the flight a baby screamed loudly for several minutes and it took ninety minutes (!) to get through EU passport and customs. We had to stand the whole time in a an overheated room. The seat on the plane was narrow. These things are not all Lufthansa’s fault but they made for a somewhat unpleasant trip.
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
The flight on time, flawless check in and boarding process, the crew was very friendly.
Generally OK. The very worst part was the food we were served (on a special diet) which the crew apologised for and said they took photos for there managers. This flight was using a code-share from Discovery Airways, so perhaps not Lufthansa's direct fault. The general food was far better but definitely not plentiful unlike some other airlines. Otherwise it was a nothing special experience unlike the superb time we had last year for a similar route on Cathay!
This is one of the best flights i had. Good boarding, good seats , good food, and nuce stuff and clean toilets I took the Tourist upgrade and indianischer food , the best.
Very old plan, bad cabin layout and seats, entertainment system would get 95% through a film and then crash and reboot. I wont be using Lufthansa after I return back home, would rather pau more for a better flight arramgement.
