I'm a United 1K member and have ben for 10 years. The gate agent had no control over the boarding process and had us passengers queued for hours as delays were announced. On the plane, the overhead air nozzle was broken so col over was powering through on me and the passenger next to me. Not a great experience for a million miler on United. Feel free to contact me. Josh Smigel - DM426089
3 hour delay…. Nearly 2 hours sitting on tarmac. Do better, United. Or at least have the sense to not say “we hope you enjoyed your flight with us” upon disembarking.
Airport terminal was outdated, flight was on a small jet with no wifi
Flight was late - I was downgraded from first class to coach
Not good - outbound flight was delayed and missed my connection even though I got to the gate after running through the airport - the agent would not let me on because the door was closed (flight had not left). There was no notification from United - overall experience was very disappointing. Additionally, I was downgraded from first class to coach on the alternative flight
See my previous comments. I was probably booked in business but was moved to economy
Delays!!! Serious delays. I was told by a member of staff in LGA that I would miss my DEN to LAX flight connection, so I was put on a later flight. Due to delays I would have been able to have made my original flight, where I was sat in business class - seat 1A: I was put on my original flight but bumped from business - 1A to economy 33C. I want a refund for paying business class but only flying economy
Not worth the price of premium class ticket paid, felt more like steerage.
Tired of being nickel and dimed for every little thing, especially carry-on luggage.
Late start, late arrival and very uncomfortable seats. No legroom, no elbow room because the person next to me was fat. I had to press myself toward the aisle or be rubbing arms with them. As a result, I was bumped every time someone passed in the aisle. But I couldn't get away from the hip encroachment. Who wants to rub hips with an oversized stranger for over 2 hours? I'm not fat, just tall and larger-than-average frame so I need to leg room but it would be nice if other peoples' body parts weren't squeezing under and over the arm of the seating. Why should it cost me so much for simple comfort so United can get a little more profit?
This was a great flight. I love the way they had general boarding board from the back first by seat row and in general the flight was very comfortable. The seats were actually comfy, and the food served was surprisingly good.
A seat was broken There was a delay of 45min A checked bag was missing in Boston
The service was some of the worst I have experienced on an international flight. The service was rude, the quality of the food was very low. The speed of service was insanely quick. You couldn’t finish your pretzels before the meal came before the coffee came before trash collection came. Then they never came back for 5 hours. They rushed everything so they could get it over with.
A special shout-out to one of the check-in staff at DUB yesterday noon. We had to use the "Closing Flights" counter and we met, hands down, the most efficient person - able to resolve several issues in the matter of minutes, while remaining polite and calming everyone down. Great job, Aer Lingus!
I was pleasantly surprised and enjoyed the services of the airline since flying is not my favorite thing. My goal was to be with my brother's family in Manchester after his death. All staff was helpful, the food appreciated since I selected an overnight flight. Every aspect of the experience was comforting. I plan to return to Manchester in order to attend my brother's funeral in October and hope that I am able to find a reasonable priced flight. Thank you
Terrible. So upset either way this flight. We scrambled to make it as it was delayed an hour.
Very good except for the boarding process which was more hectic than it should have been
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
Great customer service. Frequent updates from the pilot. Smooth flight. Good entertainment. Meal service.
Boarding was great, communication from the crew was excellent. My only complaint is the seating seems to have gotten smaller, and felt a bit tight. I can’t imagine doing a long haul flight in those seats.
Thanks to the staff assisting with wheelchairs. The gentleman who helped me with the layover after arriving late did an outstanding job! He cared about it, and I appreciate it very much!! He deserves a raise!!!!
Probably won't be traveling with JetBlue again. The planes for both flights were so old; I was honestly nervous it was going to hold up. The screens had so much static. I couldn't change the volume and my movie changed to Portuguese five minutes in and refused to switch back to English. Onboarding process on the way back was utter chaos.
Ask flight attendants to make normal temperature. It was freezing very uncomfortable. No one want to lessen to you.
The flight kept getting delayed, but the ground crew did not communicate well to the passengers in the terminal. First, we were told that it was an engine issue. That was understandable. We asked, after the third delay, if it would be canceled; they reassured us that that would not happen because a new plane was on its way from Washington DC. Four hours later, that is exactly what happened. No announcement was made only people who had the JetBlue app learned of the cancellation. They rebooked us on a flight that would get into our destination 36 hours after our original time I had to spend an exorbitant amount of money to book an additional flight with a different airline, the following morning in order to make it to my conference in time. Not to mention the fact that by the time I discovered the cancellation on the departures board, it was too late for me to receive a refund on my lodging in the destination city for that night. Because I had booked with KAYAK, I did not receive any JetBlue email with rebooking information. This is what the information information desk kept telling everyone who inquired about a rebooking. This was my first time flying with JetBlue. Needless to say, after extremely poor communication andover $1000 of additional expense later, I will not be flying with them again.
Jetblue provided a very good service during the flight, the plane in a very good condition, the crew is professional, everything was on time. That's it!
Not having an assigned seat until boarding and then having to check my bag.
Cancelled flight with no specific instructions to get a boarding pass for another flight. The whole flight of people were in line for an hour because there was only 1 person to help at the desk. This was unusual for JetBlue.
The regular feedback of any changes to our flights. The Jetblue staff were very helpful. Our flights were great. Lots of leg room!
We liked the flight, but not in JFK, not in Gatwick it is no lounge and this was surprising and disappointing. I think by now it is understandable that COVID will not go away and why it should not be business lounge?
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Other than problems with checking in and uploading passport info everything was great. It would be nice to be able to manually input passport info. Often while traveling the bandwidth has problems uploading pictures
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!
Knowing that there was weather in other areas of the world, united airlines should have planned better than it did. The flight was 5 hours late. United has no regard for its customers
Flight itself fine, big problem with KAYAK. Revised e-ticket sent in July stated departure LHR 10:55, arrival SFO 13:45. (a believable local arrival time given flight length and time difference). When we got to LHR there was no 10:55 flight to SFO and were advised that in fact flight LH2473 was arriving in MUNICH at 13:45pm, and that we would need to get a connecting flight arriving in SFO at 18:55 local time - over 5 hours later than expected. 1) you the booking agent made an error on the revised e-ticket you sent, omitting the Munich stopover and incorrect SFO arrival time. 2) I booked a DIRECT flight and 3) we had to cancel plans this end as a result, even though the team at LHR did a great job moving us to a later direct flight getting us in 2 hours earlier than the flight from munich would have.
