The food was delicious. There has been a major improvement here in the last few years. Excellent, friendly service. An enjoyable experience.
Awful. Delayed for unknown reason. Boarded late, part of a Tight connection ands had to go through customs and immigration. And they lost my bags.
Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful
All reviews good because...flight from BWI to London ,economy seats was miserable. I usually book 1,step up from economy but this would have added 1500 bucks 1 way. Bit the bullet and upgraded for retun flight, otherwise all ratings would have been rock bottom.
There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.
This has been the worst experiencia I have had traveling overall. More than 3 delays, no one answering questions, no one at the AA counter. No one at customer service and after having to change transportation to airport and spend the night at a hotel paid by me, we were delayed inside of aircraft for more than 2 hours!!! Bad experience!!!
Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.
The flight was surprisingly good, especially given initial experience. BA app is horrible as is their customer service. Online check in was a horrendous experience and when I phoned their customer service number, the live agent with whom I spoke was rude and dismissive. She did helpfully inform me that their IT people were working on a known problem related to online checkin. However, once she delivered that information, she curtly ended the call before I could suggest that since BA was aware of this, it should be posted on the app and online. I grudgingly flew BA this time - have avoided them for years because of past similar serial bad experiences. While this flight was fine, I’ll return to avoiding them in the future given the hassle experienced and rude personnel.
Boarding was a shambles, with no proper line or queue and multiple groups joining at the same time. Overhead space was limited. Seat spacing (width) is not generous. My neighbour was invading my space, before he even spilt his drinks over me (twice!) as he struggled to contain his meal on the table. The main meal was very poor. Choice was simply chicken / turkey - the crew didn't know exactly which - or vegetarian. The chicken meal was really poor quality - uninspiring and tasteless; and very little offering of drinks. Half the crew were friendly, half really need to cheer up.
LHR is always kind of a challenge. British Airlines did a fine job. My tickets were the cheapest so I can’t complain.
Like getting a bus. No great luxury but will get you there
Got us to destination alive, albeit a bit late. Luggage was left behind. No live tracking app available (available on some other airlines). Supposedly going to be delivered in next couple of days.
I had zero issues with the flight. I did have issues with the staff at the airport. We missed out flight due to a delay with another airline. Talking to the staff and trying to get a new flight arranged was challenging. One guy was able to try to help us and got us on a new flight, but other staff was dismissive and clearly let us know it wasn’t their problem. All I kept thinking was… this is why air lingus has such a poor customer service reputation. I will be avoiding this airline in the future.
I liked that I went thru customs in Dublin instead of having to do that in LA.
Baggage fees are deceptive! When I booked this flight, I purchased two tickets and had indicated that I wanted one checked bag. That increased the ticket price by about $100 PER TICKET!. When we went to check in, I was told that I could only check ONE bag, even though I had purchased TWO tickets. I had to pay an additional $50 each way for my wife’s bag. In my opinion, I paid twice for her bag.
Delays resulting in missed connecting flight. Attendant failed to arrange special assistance as promised to get us on connecting flight. Robyn was the particular attendant.
Very good except for the boarding process which was more hectic than it should have been
This was the most expensive economy flight per minute of flight time ever. But the quality was lacking. Extremely Aer Lingus rude staff at LHR said that the flight from London to Dublin (Ireland) was “NOT international.” Horrified at the colonial and imperial perspective. Seats were dirty with trash in seat pockets. Airline doesn’t clean or care about hygiene and safety.
The ease of boarding was good. I wish they had something to eat on the plane.
Really helpful staff at the airport and the flight was comfortable with good entertainment options and food service
Plane features were VERY old and outdated. footrest cushion was completely lose, plane felt dirty and a bit grimy. i was in business class. the lead flight attendant, Mary made a few announcements that didn't seem to put the cabin at ease (it didn't necessarily bother me, but could have bothered others). she said "the seat cushions aren't FDA approved, so you have to put them on after we take flight." everyone had already applied the seat cushions, and saying something isn't approved for flight may cause alarm. she also said at one point over the announcement ... "we can't get up because we are too afraid of the jet stream impacts" -- again, not helpful to those who are nervous fliers.
Extremely comfortable airplane, everything looked brand new, how lovely! My seat in Premium Economy was ever so comfortable, I did not suffer the usual backache I suffer when doing the transatlantic flight. It felt like seating in a reclining armchair. I loved the foot rest, did not need to use the portable device I usually carry along with me to replace one. I loved the spaciousness in front of me, and that there were only two seats (Instead of 3 in coach) in the window row, wow what a difference in comfort. Coach seats are always just a little narrow for my hips. The support of the cushions was great, firm and offered good support . It was easy to come out of my aisle seat, although I'm 70. The staff was courteous, both meals were delicious, very carefully prepared, and creative (fruit + cheese for the second meal, instead of the usual bread sandwich)
The plane was up-to-date, and the free wi-fi was very much appreciated! All of the ports functioned well, and the entertainment choices made the flight much more enjoyable. One of the flight attendants was unfriendly, but the flight was enjoyable overall.
Rudest flight attendants ever, waited over 20 for light to be answered and it never was then tried to flag down an attendant who said someone else would come, just needed water to take some medicine Food bad
I was a Wheelchair Assist’ passenger on a London Heathrow to PHL flight yesterday. The process of getting me and my carry-on bag from the ticket counter to the gate was not good at all. It was the worst in my 5 years of experience using this service offered by American. The Philadelphia ‘Wheelchair Assist’ service was, and always has been Excellent! Not so at Heathrow. I was handed off to three different wheelchair drivers; had to sit in a very dingy holding area for 30 minutes while waiting for our gate change announcement; got crammed into a overloaded service vehicle to take me from the holding area to the gate ; was dumped at the end of the line of already-boarding passengers with my heavy carryon and no one helped me up the ramp way at the gate to board the plane. Overall it was a miserable experience!
British Airways is an excellent airline. Comfort, food and airline personnel.
Older airplane with worn out seats. No entertainment system at all. Connecting to Wi-Fi was problematic and hit and miss.
Terrible. Flight got diverted and missed connections. Staff was uninterested in helping us get our connections sorted out
The crew on the aeroplane were absolutely fantastic, very kind, very caring and very supportive. The food was good and the inflight entertainment was really good. When I went to collect my bag from the carousel, I was waiting a long time with the other passengers. Other than that, I am highly satisfied with everything else.
The middle seat was vacant giving extra room. Not good for the airline but good for me.
Plane was delayed multiple times. I would like to request a refund. Was due to arrive Thursday evening ended up arriving Friday morning.
The seats were roomier than other airplanes I’ve been on.
The security line at JFK was one of the longest I’ve ever experienced - probably 45 minutes. I don’t know if JetBlue has control over it, but it detracted from the overall experience. Entertainment had good options, but the volume control was a bit small to tap on and the screen had a fair amount of interference blips. Clearer picture would have been better.
I liked the entertainment on JetBlue, the service from JFK to JAX was terrible at best
Jetblue provided a very good service during the flight, the plane in a very good condition, the crew is professional, everything was on time. That's it!
Purchased through 3rd party vendor which made everything difficult. Unable to check in online. Unable to get flight updates easily, tsa precheck information didn’t carry through, longer time to check in in person. Entertainment looked good but had to purchase conventional headphones to view.
Even though the weather made a lot of flights become cancelled Jet Blue made the flight that was supposed to leave at 9 pm and we left at 12:15 am and I was so grateful- Thanks to the Senior Jet Blue Staff who made those decisions
We were made to wait in the airport for six hours for a flight that was ultimately canceled.
The regular feedback of any changes to our flights. The Jetblue staff were very helpful. Our flights were great. Lots of leg room!
We liked the flight, but not in JFK, not in Gatwick it is no lounge and this was surprising and disappointing. I think by now it is understandable that COVID will not go away and why it should not be business lounge?
Seats were comfortable, but boarding was the worst I've ever seen. Way too much walking to get onboard as we had to go up & down steps several & then bus took us halfway around the airport for boarding & had to board outside after a very long bus rood.
Crew were fantastic and the aircraft was extremely comfortable, but outdated. Headphone jacks were worn out and sound normally only came out of one ear unless positioned just right.
The Britts are wonderful to fly with and the crew were very hospitable. Again, I really wish they had been able to retrieve my carryon bag from baggage claim before the flight so I could be in a less worrisome state of mind, but that's not on them. I completely understand. The window seats with the dimmable windows were very cool!
The seats were comfortable. So many empty seats allowed for stretching out and sleeping. The onboard entertainment was pretty good. The cabin crew were so kind and kept the passengers well- hydrated, and well fed.
When we arrived at the airport - 1st step - printing out your boarding pass - no issue. Not long lines as these machines. 2nd step - processing your bag drop off. There was only one associate there to help 10 kiosks. We had a family in front of us for 20 minutes trying to work on the machine and figure out every step for 4 pieces of luggage. My husband alerted the associate who was able to assist the family. Highly suggest that there are more associates to assist in this process. Besides this issue, security check went very quickly. Our flight was direct to Philadelphia. We had to carry our bags down two flights of steps, then out to the tarmac to a bus, then carry our bags up two flights of stairs to the plane. No one on the flight was expecting that long trek. I could see some people were struggling a bit. All in all - great flight crew, plane was clean and food was great!
Excellent everywhere but Philly, the most rotten airport in the world.
Last minute gate change. Didn’t put our TSA global on our trip even though we asked multiple times to confirm. Did not help with food when could not eat what was served.
Don't fly thru London Awful and huge U need 4 hrs to transfer cuz u have to tale buses to and fro from airplanes Bad business
I gave a very poor review for th flight over (Pitt to London) due to terrible seat comfort. Different plane on the way back and it was much better. The flight was delayed over an hour taking off but only landed about 15 minutes late.
Entertainment was good. Food was OK. Cab crew was great.
