Good, the flight from Miami to Mexico City was better than Mexico City to Miami
Flight was on time, good service, but there was no free WiFi, even for first class passengers
It was good in general. The Crew during the flight were very nice at all times.
The ground staff were not as friendly and nice to the passengers as the air crew. Flight attendants, cockpit crew were great and very nice to everyone on board.
My flight was delayed, then I got transferred to a new flight that was also delayed- which wasn’t Aeromexico’s fault, it was because of weather conditions. Most of the crew was very nice and patient, except for one or two flight attendants who were rude. The entertainment wasn’t on, so all the screens were off.
My wife's entertainment system did not work. Payed for flight upgrade but did not receive advertised "free WiFi".
Annoying that we had to go to departures and get boarding passes. Should allow us to be booked all the way through, this is the only airline i have this problem with in MEX. Late boarding and take off
the guy in front of me put his seat back immediately...and then left it back including thru landing and taxiing to the runway. attendants did not check/ask him to put it up for landing.
The airplane was an old airplane, seats were very uncomfortable and very little space, they changed my seat and that was no option to get back into my seat even when I was traveling a senior who required assistance.
This is not a low cost airline. Stop acting like o e.
Flight attendant in first class gave poor service (like he didn't want to be there) and food was awful. We sat waiting for gate upon arrival over 45 mins.
Although the flight was delayed the crew and the flight itself were very good. Couldn't fault anything and after the disappointment of being abandoned in the US by BA it was a welcome relief to travel with United
online check in was not available so i had to get to airport extra early. The flight was delayed and my luggage was lost. I had an argument with the person behind me who wanted to keep her bag on the floor and not allow my seat to recline on a 9hr plus flight. So overall, lots and lots of areas for improvement.
The boarding of took of late.The presentation of the food was horrable as was the tast of the food was cold and tastless.
Its good expeince but in enternteiment please be like you tube the music i like or movie
Liked fold flat bed. Didn’t like having no window. Didn’t like poor choice of food and being served dinner very late, hours after take off of a 7:40pm flight. Servers not friendly. Food horrible in business class.
My suitcase was destroyed. The top part where the handle is is completed broken. And unusable now.
The flight was heavily booked so boarding was a lengthy process. The FA’s were rather abrupt during this process but became more gracious as the flight went on. Breakfast (puffed pastry and chewy sausage) was pretty horrible but there was fruit and yogurt which they didn’t mess up. Overall it was fine.
I had a bad experience with the security at IAH and felt like a sardine on all 4 legs of my journey.
Fight was delayed an hour due to operational issues ,then further delayed due to ground control for a total of about 1.30 hours. Salad was completely frozen and flatware was so cold you could barely handle it. Crew was friendly and professional and the flight was smooth. The aircraft was clean and well-serviced.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Great crew - old style upper class seats on the older fleet now feels dated
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Super friendly and helpful staff, from check-in desk to cabin crew.
Following a paid seat upgrade for enhanced comfort, I encountered an unacceptable odor in my assigned area. It took three hours for the crew to relocate me, and the replacement seat was unacceptably close to the lavatory, offering no improvement.
Good overall. Cannot fault the airlines. I have had better entertainment systems before ie ice in Emirates but it was not too bad. Food was decent and staff were friendly.
I did not fly by vergin atlantic from bangalore to vasco da gama
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
In flight entertainment system did not work across the whole plane for entire flight. Seats were very cramped. Cabin temperature was freezing cold. Crew was miserable and answered everyone in a short and barking manner. I’ve flown air Canada many many times and never had an issue. But this was unpleasant.
They screwed up so bad, I asked for a short check for my luggage since we had a 21 hour overnight layover in London at a hotel. They said I have to receive my luggage in London because it’s an overnight layover. Get to London, nope, my bags aren’t coming off they are staying in terminal 5 over night and going straight to Ibiza. So we had no luggage for a whole day and basically stuck with no clothes or washroom stuff. Finally get to Ibiza and my luggage is completely smashed and damaged and missing a wheel. Now I have to drag this 50 lbs luggage around Ibiza islands for 10 days. Wtf. So pissed off Air Canada is LITERALLY THE WORST AIRLINE IN THE WORLD
Great flight ✈️ I requested a vegan meal and don’t think offering frozen fruit cup for breakfast is a good idea people want something warm or neutral like the muffin but it was cold from being in the paper bag with the frozen fruit 🧐 and unfortunately I didn’t have either and I don’t like wasting food so that was a disappointment. Flight was on time departure and arrival flight crew were good.
It's was good in general. I had a annoying next seat passenger. But nothing nobody could do anything
I’m writing to share my deep frustration with a recent experience, which I feel reflects a troubling trend in the airline industry—one where customer care often takes a backseat to profit maximization. First, I do want to acknowledge a positive aspect: I appreciated that your team accommodated a seat change due to my medical needs without charging an additional fee. This gesture made a genuine difference during my trip, and I’m thankful for that. That said, the overall experience left me extremely disappointed. The ticket I purchased for myself and a companion turned out to be “basic”—a fare category I now understand to be non-refundable and non-transferable. Unfortunately, my travel companion was involved in a car accident and could not fly. Not only was I unable to receive any kind of reimbursement, but I also couldn't transfer the ticket to someone else, despite the flight being overbooked by three passengers. This inflexibility felt exploitative. To add to the frustration, I had to shoulder additional unexpected expenses: overpriced in-flight food and a costly baggage fee on my return trip. The entire process felt more like a profit-maximizing scheme than a customer service experience. I understand that airlines, like any business, need to remain financially viable. However, creating fare structures that penalize customers during emergencies, while simultaneously overbooking flights, comes across as deeply unfair. It’s hard to feel like a valued passenger in this environment. While I don’t expect much will come of this message, I do hope Air Canada takes this feedback seriously. There’s an opportunity to lead with integrity in an industry where choices for consumers are becoming more limited and experiences increasingly transactional.
From my experience, I see there is room for a greater mixture of cultures, for example, a mix of the nationality of cabin crews, food, music, food, etc.
on time quick service but food so so and seats very small. no leg room. I think passengers should not be bringing so large carry on suitcases and should have free check in. Then boarding and unloading would be faster
Bug wouldn't let me upgrade my 17 year old son to an exit row preferred seat even though conditions clearly stipulated 16 years minimum. Luckily no one else took the seat so a supervisor was able to force quit my son at the gate. Could have been a real problem had we been separated but all is well that ended well.
After nearly nine years without traveling, my son and I decided to take our first flight, and we chose Air Canada and I’m so glad we did! From start to finish, our experience was nothing short of amazing. The flight itself was smooth, comfortable, and truly enjoyable. The staff were warm, professional, and went above and beyond to make us feel at ease. But what really stood out for me was the luggage tracking feature. Knowing that my bag was scanned onto the same flight I was on gave me such peace of mind. It’s little details like this that make all the difference, especially after not traveling for so long. This trip was incredibly special for us, and Air Canada made it even more memorable. Thank you for such a fantastic experience I wouldn’t hesitate to fly with you again!
Missed flight to Kamloops with Air Canada. They did not hold the plane when I was delayed in security. Could not provide another flight for THREE DAYS. Provided hotel, however I had my husband come to get me. This needs to be compensated.
Very caring crew on board. Didn’t have dinner as I was sleeping. Was seating in the emergency row so I had comfortable leg room
Had a nice little suite although I couldn’t close the door (but I didn’t ask anyone to help). 5K is a nice seat and very private (you look in on first class). Enjoyable flight and nice crew.
Crew was excellent. And no surprise that the seats aren’t comfortable at all. But that is every airline.
Although the crew were great and the good nice, I might as well have been on Ryanair for the amount of space I had. Not good enough BA. I’d rather pay more and not feel like a human sardine.
Love the A380 - loads of room. Headphone socket on my seat didn’t work. Sounds like a trivial issue? Well when flying long-haul the in-flight entertainment is what keeps you going so when it doesn’t work it’s a disaster. Pay attention to the details please BA. Spoiled what was otherwise an excellent flight with the usual brilliant crew.
Crew were fantastic can’t fault them at all. Couldn’t do enough for us
Crying baby the ENTIRE flight. Not your fault, but I paid 2700 for a premium economy ticket and it wasn't worth it. should have just stuck with coach. flight attendants very mediocre - minimal effort. Plane didn't seem very clean. Didn't have any cleansing wipes - most airlines give you this when you board. Flat screen scrolling didn't work. Toiletry case a joke - why bother at all?
I was told to be there to check in three hours before my flight and the counter only opened up two hours before. Apparently that is standard. So that was an hour I could have spent walking around Larnaca that was wasted. But besides that it was great
The overall seat and cushion needs to be updated. It was hard and no support. My butt was numb for most of the flight. The food was subpar at best being in premium economy cost. The flight attendants were excellent and attentive during the whole flight. Disappointed I had to select our seats 24 hours prior.
horrible! after going through hell and back to get a flight home after my flights got cancelled I also had a delay of 2hrs stuck inside the plane because of some technological problem.
