No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.
Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again
Cons: "Norwegian was unwilling to refund flight to and from Rome in the height of the Coronavirus pandemic."
Pros: "Nothing"
Cons: "If I was allowed onto my flight. My previous flight on AirEuropa was overbooked, I didn’t get a seat, and they put me on the next flight out. With the delay I didn’t get to the check in window till approximately 55 minutes before departure. Norwegian wouldn’t even let me check in. They said boarding had already stopped and the flight was closed. Sent me to the sales rep where I was told my only option was to switch to the same flight the following day, but that would cost me an additional 630€. I ended up stuck in Barcelona overnight and found a cheaper flight home with British Airways/American Airlines."
Pros: "On a long haul flight, when I bought my ticket, Kayak advertised entertainment on my long haul flights. There was none on this flight! Seata were extremely uncomfortable."
Cons: "Stop misleading passengers to make money"
Cons: "This was my first trip to Europe and I was a bit nervous about the experience, I've been on plenty of planes, however, about nothing like this. Norwegian Airlines is the worst experience I have ever had on a plane or any mode of transportation. We were running to the terminal because they only announced that they had last call,and we were eating. When we got there, they pulled my fiancee aside to weigh her bags (mind you this is about 5 mins before the plane is about the leave). I'm waiting inside of the airway for her and they spot me and pull me back out to weigh my bag. The guy was shady, he pulled on my bag as it was on the hand scale and said it was 3 kg overweight. I told him it's not, I weighed it myself, so he weighs it again and say "sorry, I meant it is 4kg overweight" he said that it is 15 dollars per kg, unless I want to leave stuff here. I looked at him and he just stared at me until I gave him my credit card. $60!! That's ridiculous, especially considering I bought a hand weight just for this occasion. My fiancee had to pay $90!! And just to top it off, they wouldn't give her passport, she had to ask for it back. Also, if you dont purchase a food plan before hand you have to buy it on the plan. They dont even offer peanuts. This airline will nickel and dime you for everything. Better off with another airline if you are traveling abroad. You'll end up paying the same, but will have better service. Never again will I fly Norwegian"
Cons: "Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait"
Cons: "Paid for priority boarding but was pulled out of line and did not get priority."
Cons: "Letting Customers know ahead of time that food is not included specially on a 12 hr Flight! They can at least offer a glass of water. We paid 8 Dollars for a Sandwich because we where hungry and he said 5 Minutes and after a while we had to remind him that we had placed an order!"
Pros: "Did not like anything about this flight to be fair. I thought the price was great until i realized that i came without a checked bag, a seat selection, a meal or even a polite check in process. FLew on some no name generic airline ont he way over, couldnt get a glass of water! WORST EXPERIENCE!"
Cons: "The JFK Norwegian staff at the check in desk were probably the most rude and unprofessional staff i have ever met. The line was around the corner, it took forever to get service and the check in personnel were rude, arorgant and just miserable.. Worst flying eperience EVER1"