My seat..... No row in front of it.
Crew were excellent. Friendly and professional
Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk
Choice of films. I've seen a lot of them and the rest were awful
Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example.
Hot food boring, tasteless
1) there was no notice that a snack item that I purchased was not coming (after waiting 30min, I inquired and it was due to a nut allergy from a nearby passenger)
2) it would have been nice if a crew member gave notice that there would be no credit card charge as a result
3) even though the fan for my seat was off, it was freezing sitting next to a passenger that had his fan on
Food was of a fairly high standard and so too was the entertainment.
At least the Captain was honest in that he admitted KLM's baggage loading process was a mess and caused the delay.
A baggage loading problem meant that all baggage needed to be offloaded and then re-loaded......this took 2 hours and then another 20 minute delay due to congestion with air traffic over France!
Where were the cabin crew during the delay? They may have not been onboard given their lack of visibility during the delay.
The only time they appeared was to distribute a cutlet of water and a packet of dry biscuits.
Inflight, apart from the meal service routines, on this 13+ hour flight the crew were notable for not being visible.
New, modern plane and great value for a transatlantic flight. Good entertainment options and (for the best part) friendly staff, see below.
There was a (bearded) supervisor / team leader who felt it necessary to berate on two separate occasions a female & male colleague for things they hadn't done / done properly - in full view of passengers and once whilst serving me coffee. Totally unnecessary & out of order and the reason why I didn't give the staff a 4/5 score! Food was average and boarding quite slow.
The hot snacks were bland to the point of being not worth eating and I didn't finish it. Probably attempting to be too ambitious with the available budget? I'd prefer a simple sandwich that focuses on quality. The food on the return flight was just as bad
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