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Pros: "Everything but not the food"
Cons: "Food was horrible"

Pros: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Cons: "nothing"

Pros: "Nothing"
Cons: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"

Pros: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Cons: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."

Pros: "Entertainmet"
Cons: "Food and rounds for drinks"

Pros: "Flight was in time with no delays. Arrived in Germany early!"
Cons: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."

Pros: "Fairly comfortable, good cabin crew"
Cons: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"

Pros: "Lufthansa should keep up the standard."
Cons: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."

Pros: "It was all really good, as always when flying with Lufthansa"
Cons: "Can always do without delays"

Pros: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Cons: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"

Pros: "Seat was comfortable and cool."
Cons: "Everything else"

Cons: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"

Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."

Pros: "Clean airplane, Nice seats. Very nice crew. Good connecting flight."

Pros: "Drinks and sandwich offered"
Cons: "Very very hot inside. Late departure and no organized on boarding process. Usually Lufthansa is outstanding!"

Cons: "Suitcase did not arrive, had a 3+ hours layover in Frankfurt, enough to get my bag sorted and sent to Oslo, but did not arrive"

Pros: "coffee"
Cons: "boarding was chaotic"

Pros: "Middle seat was empty in business class"
Cons: "Business class leg room was not much, if any, more than in economy but the ticket cost sure was a lot more."

Pros: "The flight was very smooth."

Cons: "The gate was changed a few times.. very hard if you have connecting flights"

Pros: "Promptness Excellent cabin crew"

Pros: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Cons: "Nothing"

Cons: "Flight delays"

Pros: "On time, Staff were excellent"
Cons: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."

Cons: "Was delayed which caused us to miss our connecting flight"

Pros: "Crew was personable and friendly"

Pros: "The food between Frankfort to Istanbulwas lovely and the staff nicely"

Pros: "Ease of boardibg and getting through security"
Cons: "Nothing"

Pros: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Cons: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"

Pros: "Spare seat next to me"
Cons: "Could have done with pre dinner drinks a bit quicker"

Pros: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."

Cons: "They don't have entertainment"

Pros: "The Lufthansa crew in Nigeria airport are not friendly at all...expecially there crew supervisor."
Cons: "How the crew was attending to me."

Pros: "I just love flaying with Lufthansa Airline, absolutely love it! Everything starting from customer service to blankets is great quality."
Cons: "The food could be better tobut I was pleased with the service"

Pros: "Quick flight and very comfortable."

Pros: "Overall it was good trip!"
Cons: "No issues at all"

Cons: "Having to pay to sit together."

Pros: "Lufthansa over Thomas Cook any day"
Cons: "Nothing"

Cons: "Flight canceled"

Pros: "Good space in cabin compared to other airlines and excellent service by crew"
Cons: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."

Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"

Pros: "Great service !!!!"

Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"

Pros: "The food was kind of nice"
Cons: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"

Pros: "ample food and no $ to check baggage."
Cons: "Seats were very uncomfortable"

Pros: "Air china different"

Pros: "Lufthansa does travel in Europe very well. Boarding process was easy, overhead storage was great, Flight arrived early."
Cons: "Seats in business class are rather smallish, and the legroom is not great either. If you pay extra for business, you should get extra."

Pros: "Food was excellent and the stewards were great"
Cons: "An 8 hour flight!"

Pros: "I missed my flight in FCO , Italy, while the Lufthansa staff at the checking desk calling and checking about my booking they told me I don't have a booking . I had all the booking doc and every thing they need on my hand and on my phone from the e-mail. but they kept telling me they don't see it in the system and kept me waiting in FCO airport in Italy for an hour and then they told me "now you can't board on this flight. it's departing in 5 min." I asked so what shall I do now did you solve the mystery ? They told me my booking is cancelled and I have to buy another ticket. When I asked why my booking cancelled and who cancelled it. They don't know. My blood pressure was raising. I felt like they were telling me go away we don't want you to flight with us. I wish I had an option to fly with another airline with in the next 3 hrs coz I had to fly with in that period of time. Otherwise all my plans on the other end was about to get messed up. Unfortunately it was only Lufthansa airline flying with in the next 3 hrs. So I was forced to buy another ticket and fly. My original ticket was a round trip from Oslo to room via Frankfurt stop over in Room and then go to Frankfurt stop over in Frankfurt and then back to Oslo. But they make me buy extra $400 ticket and it was non of my fault. I had a terrible expirance flying from Room, Italy (FCO) to Frankfurt they made me buy another ticket. Extra $400. I complained at the Lufthansa headquarter in Frankfurt airport after waiting for two hrs in line , they refunded me only $200.And they charged me €25 for processing the refund. It's ridiculous. The good service and name Lufthansa use to have is now becoming only a history."
Cons: "The flight crew was nice."

Pros: "Quick Trip, Friendly Staff"
Cons: "Spacing of seating due to covid."

Pros: "Seat was very comfortable. Crew was great."

Pros: "Entertainment players"
Cons: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."

Cons: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"

Pros: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Cons: "The snacks are super small, which isn’t unexpected when the flight time is so short."

Pros: "Everything"

Pros: "New dream-liner from Wew to ORD"
Cons: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"

Cons: "Staff is not friendly, does not offer assistance or ask if you need anything."

Pros: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Cons: "Seat wasn't the best, quite hard on the middle back."

Pros: "Everything:)"

Pros: "Short flight"

Cons: "The crew dropped the bottle to the head of my son."

Pros: "Nothing. See below."
Cons: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."

Cons: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."

Pros: "It was a high quality service hands down."
Cons: "The available entertainment choices were a little limited."

Pros: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."

Pros: "nothing."
Cons: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."

Pros: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."

Cons: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."

Pros: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Cons: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."

Pros: "new plane, half empty, good and friendly service"

Pros: "It was a very safe trip"
Cons: "Small space in Economy class"

Pros: "no complaints"

Pros: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Pros: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."

Pros: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Cons: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"

Pros: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Cons: "no complaints whatsoever. this was my best flight to vienna- or to europe."

Pros: "The direct flight' and the comfortable seat"

Cons: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."

Cons: "The flight was delayed but due to efforts of the pilot we were on time!"

Pros: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Cons: "Flight attendants were a bit stoic but did their job."

Pros: "Service beyond expectations"

Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."

Pros: "No unnecessary waiting. Excellent service!!!"

Pros: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Cons: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."

Cons: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."

Pros: "The overall flight wads excellent."
Cons: "Boarding on the return flight was poorly handled as there was no organized boarding."

Pros: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Cons: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."

Cons: "Thay did not let us in the plane because they changed the name order on the ticket"

Pros: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"

Pros: "It went smoothly and my luggage showed upon time"
Cons: "Cramped quarters good thing it was a short hop"

Pros: "No problems."

Pros: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."

Cons: "you pay austrian but flights are operated by diff. companies regularly delayed or cancelled flights eg. last one - 3hours delay no info provided no info ahead any question?"

Cons: "Toilet was not cleaned regularly"

Pros: "Standard 50 min flight."
Cons: "Tap water wld have been Preferable to mineral water"

Pros: "Clean, smooth and on time"
Cons: "Na"

Pros: "on time"
Cons: "old Fokker 100"

Pros: "The food They were kind"
Cons: "-"

Pros: "Nothing."
Cons: "bad attention. No vegetarian food. Minimum space between seats. Bathroom decomposed before leaving."

Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."

Pros: "Nothing"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Pros: "Impressive service... amazing crew, very friendly and professional"

Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"

Pros: "No delay and nice staff"

Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "Awful"
Cons: "Everything"

Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"

Cons: "Customer service"

Pros: "Great"
Cons: "Great"

Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Pros: "Short flight with good communication."
Cons: "Nil to complain."

Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Cons: "Bag was lost"

Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Pros: "was very quick"

Pros: "Good multi media access and content"

Pros: "Easy Boarding"

Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Nothing"

Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"

Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"

Pros: "Crew service"
Cons: "Flight delayed."

Pros: "Service"
Cons: "Only one queue for boarding. Flight late on arrival."

Pros: "The staff and crew"
Cons: "Nothing"

Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Pros: "Crew and food"
Cons: "Seat"

Pros: "comfortable plane"
Cons: "small pastry with coffee"

Pros: "Safe polite crew"
Cons: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."

Cons: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."

Cons: "Long delay due to weather"

Cons: "Landing was hard but that is always the case."

Cons: "Everything was excellent"

Pros: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Cons: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Pros: "Good service from flight deck and cabin crew. Clean and comfortable"
Cons: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."

Cons: "Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver."

Pros: "food wqs decent entertainment options were also good."
Cons: "nothing to complain about except leg space"

Pros: "I could choose my seat"
Cons: "Nothing else"

Pros: "Small airplane"
Cons: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."

Pros: "That’s what you want, eh?"
Cons: "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."

Pros: "Everything"
Cons: "Nothing to hate"

Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."

Pros: "The food."
Cons: "The seat are so narrow"

Cons: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."

Cons: "Internet page for buying excess baggage was difficult to understand."

Cons: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"

Cons: "Not applicable"

Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Pros: "Excellent all around. Super smooth, friendly and fast!!"

Pros: "Excellent staff!"
Cons: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"

Pros: "Jal is the best airline"
Cons: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"

Pros: "Efficient processing of passengers onto aircraft."

Pros: "Efficient processing of passengers onto aircraft."

Pros: "premium economy"
Cons: "nothing, it was great!"

Pros: "easy board, timely departure & nice tea :)"
Cons: "seats were small and a bit dirty"

Pros: "Easy boarding"
Cons: "Seat width"

Pros: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Cons: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."

Cons: "On time, efficient, friendly staff"

Pros: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Cons: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"

Pros: "Not much to say on a positive note, I want to avoid this airline if I can."
Cons: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."

Pros: "Fast on fast off"
Cons: "We got moved twice and then to a middle seat. Why have checking at all?"

Pros: "check in person helped get me a window seat with a view"
Cons: "No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes."

Pros: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Cons: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."

Cons: "Cattle call boarding in a culture where standing in que is unheard of."

Pros: "On time and courtesy"

Pros: "we landed 20 minutes before schedule"

Pros: "The service was terrific and the flight was quick and easy."
Cons: "Geneva airport was a zoo! Oslo was very nice."

Pros: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"

Pros: "Nice meal, friendly staff"

Pros: "Plane was clean and comfortable"
Cons: "Seated by toilet which Ididn't realize"

Pros: "Reasonable price"
Cons: "Very hot, small seats"

Pros: "short - efficient"
Cons: "no problems"

Cons: "A very fat man seated next to me and occupied half my seat, very uncomfortable!!!"

Pros: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Cons: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"

Pros: "Everything went smooth"
Cons: "Nada"

Pros: "Small but very efficient airport Pilot actually flew lo for a period of time to enjoy the view of a Russian village and fjords and glacier"

Cons: "Crew service is very poor"

Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Pros: "Nice crew"
Cons: "Not loose my luggage:)"

Cons: "food"

Cons: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"

Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."

Cons: "Seats were too close together."

Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."

Pros: "Everything! The service was exceptional!"

Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."

Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."

Cons: "The craft is a bit old. Harsh landing."

Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"

Pros: "Crew great."

Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."

Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."

Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Pros: "Flight was in time"

Cons: "It was a great flight can’t think of anything"

Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Pros: "Everything! It was a wonderful experience."
Cons: "Nothing"

Pros: "Staff and services all very good definitely"
Cons: "Everything was brilliant"

Pros: "It was only 2 hours"
Cons: "Small plane, no movies"

Pros: "Good selection of movies"

Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"

Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."

Cons: "Security services at Manchester airport...too long and not friendly at all"

Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Pros: "Nice staff, very professional and helpful."

Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"

Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Pros: "Average"
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Pros: "Nothing."
Cons: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Pros: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Cons: "All airlines need to remove a row of seats and give everyone just a bit more legroom."

Pros: "Not much."
Cons: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."

Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "Nothing"
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."

Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"

Pros: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Cons: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"

Pros: "There was enough leg room"
Cons: "The food was not very nice and the aircraft was really cold."

Cons: "Food was not good."

Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"

Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."

Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."

Pros: "Boarding sevece was very nice and helpful Thanks so much"

Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"

Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."

Cons: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."

Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."