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Cons: 3hours late

Cons: Top cold inside. 35-40 % of the journey we had turbulences

Pros: We were able to bring our normal size backpacks as personal items even though they were certainly larger than the tiny personal item size limit.

Cons: We had a terrible experience with getting checked in online and adding a checked bag. Numerous issues getting in touch with the company and the call centre staff was rude and unhelpful. The website is glitchy. The fee for bringing checked luggage was very high. We won't use this airline again.

Cons: frankfurt airport security is a nightmare

Cons: Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent.

Pros: The crew was very attentive.

Cons: The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family.

Pros: Calm, friendly and professional crew, good food and spotlessly clean aircraft.

Cons: Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this.

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: Punctual, comfortable and good service

Cons: Slightly long queue in security. No food provided onboard only coffee/tea

Pros: Nothing. Very disappointed in the customer service and willingness to understand that we already paid for baggage, yet forced us to pay again.

Cons: We purchased tickets with baggage. Was forced to pay for baggage again at the airport. The people were rude, unwilling to work with us and almost made us miss our flight. We travel all the time and this was hands down one of the WORST experiences I have ever had

Pros: Efficient, quick, great staff

Cons: Baggage claim took too long and my baggage broke :(

Pros: Left and arrived on time - crew were friendly

Cons: The food was nice but no vegan option

Pros: the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

Cons: the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

Pros: Short, convenient, direct, value for money.

Cons: Not comfortable, small plane.

Cons: Flight attendant didn’t smile @ all, it was like we are on her way.

Pros: everything was good enough

Cons: I would like a meal and drinks on the board

Pros: They are great at service and care of their passengers. Their staff always go out of their way to make sure of comfort. Loganair seems one of the few to still give a beverage and a snack with purchase of ticket (wonderful). I am super thankful of well trained staff and their knowledge on luggage and sizing on the smaller planes especially when traveling to and from larger planes. I never had any issues with being able to take my backpack on or being asked to check it as it carried my laptop & wallet...unlike other airlines of similar size running to & from SYY.

Cons: That I could not find any Tunnocks Cream Wafers in a retail store to purchase after only the caramel wafers.

Cons: We were delayed by over four hours due to weather but still the flight that was supposed to leave after us got out before because they were more concerned about getting that flight out on time than the 20 people who had been waiting for hours. We ultimately got out about six hours late.

Pros: I can't give 5 stars for food or entertainment, but on a hop like this no one should expect them. Coffee was fine. 5 overall

Pros: Friendkiness

Cons: Nothing

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Cons: Bigger seats the new ones are way to narrow

Pros: Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable.

Cons: I can’t think of anything to improve on.

Pros: Amazing crew, fast boarding.

Cons: Uninspired food. I was served the same meals 30 years ago.

Cons: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Pros: Boarding process was smooth.

Cons: Cramped seats, at least it was a short flight.

Cons: Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way

Cons: would not check my bag to final destination

Pros: staff were polite, helpful, and efficient

Cons: super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance

Pros: flight crew was amazing.

Cons: Boarding was poorly handled by airport staff

Pros: The food was amazing as usual. The crew's service was great!

Pros: We were able to bring our normal size backpacks as personal items even though they were certainly larger than the tiny personal item size limit.

Cons: We had a terrible experience with getting checked in online and adding a checked bag. Numerous issues getting in touch with the company and the call centre staff was rude and unhelpful. The website is glitchy. The fee for bringing checked luggage was very high. We won't use this airline again.

Cons: Top cold inside. 35-40 % of the journey we had turbulences

Pros: Crew is excellent, polite and personal!

Cons: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.

Cons: It's KLM. What else do you need to know.

Pros: Flight and the crew!

Cons: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Cons: The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.

Pros: Swedish lady good, Spanish lady not as much.

Cons: Spanish lady.

Cons: No wifi

Cons: my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons.

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Cons: Bigger seats the new ones are way to narrow

Pros: The bit of chocolate, very good dark chocolate.

Pros: Delightful

Pros: Left and arrived on time - crew were friendly

Cons: The food was nice but no vegan option

Pros: it was great to send the baggage directly from Brussels midi to Seoul. I didn't need to check those in at Paris again. I appreciate their improvement indeed.

Pros: Ontime and efficient boarding with polite crew.

Cons: Nothing to improve. I slept the whole flight so couldn’t evaluate all aspects.

Pros: The plane is clean and comfortable. The boarding was easy.

Cons: The staff on all SAS flights seem a little lazy.

Pros: My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible.

Cons: SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me.

Cons: connection information very poor