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Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Pros: "Impressive service... amazing crew, very friendly and professional"

Pros: "Everything works and quick to get to destination."

Pros: "The crew was informative"
Cons: "Inflight sandwiches"

Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Cons: "Need more leg room!!! Larger meals needed."

Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Pros: "Everything OK"

Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"

Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"

Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"

Pros: "Very friendly and helpful crew."

Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"

Cons: "You are almost always late!"

Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Pros: "Left ontime and service was excellent."

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Pros: "Very friendly crew"

Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Pros: "Everything"
Cons: "Nothing"

Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"

Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Pros: "was very quick"

Pros: "Easy Boarding"

Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Cons: "Service"

Pros: "Crew service"
Cons: "Flight delayed."

Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Pros: "Service was good"
Cons: "Delay"

Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"

Pros: "Yes"

Pros: "Crew pleasant, operations efficient."
Cons: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."

Cons: "Landing was hard but that is always the case."

Cons: "Everything was excellent"

Pros: "Good service from flight deck and cabin crew. Clean and comfortable"
Cons: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."

Pros: "For a middle seat, it wasn’t bad"
Cons: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."

Cons: "We had to leave the airplane and board another one due to technical issues. This is the second time that that happens to me with SAS."

Pros: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Cons: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."

Pros: "Timing is good"
Cons: "To craody"

Pros: "Nice aircraft (A321) and informative ground staff."
Cons: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."

Pros: "Everything"
Cons: "Nothing to hate"

Cons: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."

Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."

Cons: "Internet page for buying excess baggage was difficult to understand."

Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Pros: "On schedule,great crew"

Pros: "Crew were pleasant."
Cons: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."

Pros: "Power in the seats!"
Cons: "That plane was so hot!"

Cons: "On time, efficient, friendly staff"

Cons: "No food, no entertainment"

Pros: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Cons: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"

Pros: "Fast flight, drank some coffee."
Cons: "It was a quick flight, nothing much to say."

Pros: "A female pilot! Nice crew. Clean bathroom."
Cons: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."

Cons: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Pros: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Cons: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."

Cons: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."

Pros: "Great!"

Cons: "This is our third delay with this airline on this trip and all they will do is send you to their service center which in Copenhagen is located so far from the gates it's a joke. Once again they are doing their best to discourage any interaction with their customers."

Pros: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Cons: "The flight was 1 hour late."

Pros: "On time and courtesy"

Pros: "People were nice"
Cons: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."

Pros: "nothing exceptional but the attendant did give us some water for free."
Cons: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."

Pros: "Crew and comfort were both according to good standard"
Cons: "Boarding was a little messy as some rows could embark from the finger Others had to go through an external stairway. Doing so at 8 in the morning with 8°C outside was not very pleasant"

Pros: "SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure."

Cons: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"

Pros: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"

Cons: "I didn't not like the fact that I had to wait too long about 9hrs in Copenhagen. The intial transit time was about 3hrs but the flight schedule was changed resulting to about 9hrs wait at the airport. Thanks to the Service representative I was given 100 Denmark money for food. I was very tired and the 9hrs wait didn't help. Overall, the Service was good. Maybe this was a one off but I wish I knew. I was going to get some rest in a holtel."

Pros: "Introduce meals even to economy class"

Pros: "Comfy and good movies!"

Pros: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Cons: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"

Pros: "It was quick. Can't rate food or entertainment as I didn't use"
Cons: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"

Pros: "The food was good, movie choices"
Cons: "Little room to move"

Pros: "I wish there were more snacks during flight."

Pros: "Quick boarding , no delay"
Cons: "Flight attendants were not so friendly and as entertainment the movies were outdated."

Cons: "Crew service is very poor"

Cons: "My luggage was lost"

Pros: "Food good, free drinks. Great entertainment system. Crew nice."
Cons: "Full flight."

Pros: "On time. Efficient boarding."
Cons: "Not even water or coffee was free. Charge for everything."

Pros: "Flight was fine, cr"

Pros: "Most flight attendants were very friendly and accommodating. Bathrooms were cleaner than most other airlines. Flight was on time."
Cons: "One male attendant was not so friendly. Seemed to have an attitude that it was beneath him to have to serve us. Food could use some improvement. Thought we would have a choice between two entrees, but were served the chicken without any explanation."

Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"

Pros: "More space in business class (777-300) than many other airlines."
Cons: "Entertainment very limited. No adjustable air vents in this aircraft"

Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Pros: "Great newer plane, great service!"

Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."

Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."

Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Pros: "Crew was wonderful and welcoming!"

Cons: "Not to be late ,and not to loose my luggege"

Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."

Cons: "My entertainment device did not work the entire flight."

Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"

Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"

Pros: "It was only 2 hours"
Cons: "Small plane, no movies"

Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"

Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"

Cons: "No offer of snack with no egg in it."

Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"

Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."

Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."

Pros: "Easy, fast, comfortable, no hassles"

Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."

Pros: "I would like to come on time each trip because I got two late time before with airfrance"

Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"

Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Cons: "NA"

Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Pros: "it was cancelled so they got me on the next flight on Turkish"

Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."

Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Pros: "Free drinks and snack!"
Cons: "Nothing"

Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."

Cons: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."

Cons: "Delay over an hour"

Cons: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."

Pros: "Spacing was ok"
Cons: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."

Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."

Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."

Pros: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Cons: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."

Pros: "The plane is roomy and bright"
Cons: "N/A"

Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."

Pros: "Friendly and courteous"
Cons: "Like that is good"

Cons: "Fly on time"

Pros: "Crew was nice and reliable."
Cons: "Beverages should be complimentary."

Pros: "Spacious plane."

Cons: "Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there."

Cons: "Nothing"

Pros: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
Cons: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."

Cons: "Were not there to rate but someone paid you an extra fare so you made double the money on one 2 seats! BRAVO Standing Ovation!!!"

Pros: "The flight was on time."
Cons: "The plane was in bad shape, dirty and the seats were very worn out. There was no entertainment."

Cons: "Arbitrarily the British Airways agents at the gate would decide what carry-on would have to be checked as cargo. It had nothing to do with the size as they explained, just they thought the flight was too full and needed to send some carry on to cargo. We had a tight train connection to Granada and didn’t want to miss it waiting for luggage. If it would have been returned at the jetway it wouldn’t have been a problem."

Pros: "Left on time."
Cons: "Plane is extremely old and should be put to sleep. Business class on this plane means younger an empty middle seat and narrow standard seats. Not worth it for business, check airplane model before you book."

Pros: "More space since there wasn't people"
Cons: "Paying for food"

Pros: "Every thing special the staff generaste thy was perfect"
Cons: "Nothing"

Cons: "There were delays at Heathrow due to fog. Rather then backing up all planes by an hour or so, BA gave our plane away. We experienced a 6 plus hour delay. So after flying for nine hours from the U.S. overnight to London, we had to sit around the airport, while watching other planes take off on time. We got in so late to Madrid that our hotel room that we reserved months earlier was given away. After being awake for over 24 hours we had to walk around Madrid at 11:00 pm at night, looking for someplace to lay our weary heads."

Pros: "nothing"
Cons: "the employees at the airport were rude (flight attendants were great) & the airline changed our gate twice in the 20 minutes before the flight. everyone on the connection in from London had to run to the new gate, only to have to wait in line for a bus. completely ridiculous."

Pros: "The discomfort of the cramped seating overshadows everything"
Cons: "This was the 3rd time I had to take Iberia coach in Europe in 4 week. As horrible as the first 2 times. The rows are too close to each other. I can not sit straight. My knees hit the seat in front of me. I was not the only one measuring more than 6 feet. Other men equally were obliged to sit sort of diagonally. It a real torture. Horrible. Never again."

Cons: "Entertainment Screens did not work. Charged for drinks."

Pros: "Seats were comfortable. Smooth take off and landing."
Cons: "No free drinks, and I had to flag down a crew member to buy the €2.50 bottle of orange juice; even then I had to remind him before he brought it! We had little time between flights, and had to empty water bottles at Security before boarding but forgot to refill them, so we really noticed the lack of beverages."

Cons: "Small plane. Poor landing."

Pros: "The plane arrived safely, it will get you where you want to go."
Cons: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."

Cons: "Nothing"

Pros: "No vegetarian option available"

Cons: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"

Pros: "a non event flight - meal was ok, flight attendants helpful"
Cons: "airport in london - waited for hours to find which gate to used - sent us across to the wrong side and then only 40 minutest to board and we were running to take underground rail back to other side and find correct gate."

Pros: "Not much"
Cons: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."

Pros: "Wide bodied aircraft"
Cons: "No free drinks or snacks"

Cons: "Lost luggage, hot plane, charged for water"

Cons: "Delayed flight, no AC, no food service (even to purchase)"

Cons: "Cramped by ok"

Pros: "Quick pickup of baggage."

Pros: "Great space between seats, and very nice staff"

Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."

Pros: "The crew was great."
Cons: "Very unpleasant seating. For some reason, the armrests do not raise all the way, making it impossible to get comfortable and cuddle with your spouse."

Pros: "Seats were surprisingly good, even though we could only get two center seats. There were no available business class seats, but now I'm glad I saved the expense as the economy seating was quite comfortable. They took good care of us with food and comfort, and the time passes with plenty of movies to watch."
Cons: "Can't help it, but Heathrow is just so big, and requires extensive walking, bussing from one terminal to another, then underground trains, and waiting at the C gates which don't offer the range of restaurants that the main terminal does. But we had 2 1/2 hours to make the connection and there was plenty of time with baggage checked through."

Pros: "Great selection of movies and the food wasn't too bad."
Cons: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."

Cons: "The plan was dirty inside when we board, it was not cleaned"

Pros: "Seats were comfortable"
Cons: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."

Pros: "Very cheap flight, they fed us a lot on the flight including ice cream and lots of leg room."

Pros: "747 has smaller cabins so even economy doesn't feel like cattle class."
Cons: "Standard food choices poor, chicken ran out after 5 rows. Mushroom risotto unrecognizable. Worth paying for an upgraded meal. Drinks service woeful, only 1 or 2 at seat services on 9.5 hour flight."

Pros: "Quick flight and crew was nice."
Cons: "Connecting flight still had security checked that almost made us late and the airline boarded fhe plane early since the flight was not full. Food was not served and entertainment was not available."

Pros: "In flight entertainment"

Pros: "Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again."

Cons: "Baggage lost."

Pros: "1. Crew and food 2. Getting rebate of $118 for not getting the outward pre-booked seats. 3. When the plane doors closed on our return trip, we asked the crew about the empty pre-booked seats and they allowed us to move. We really should get a rebate for this leg since we were put in the wrong seats."
Cons: "1. Paying $236 for pre-booked seats and not getting them 2. Trays which collapse when drinks put on them and having to eat on a tray when plane is hitting turbulence. 3. Seat light not working 4. Horrible Boarding process in Heathrow and overcrowded waiting area in both Manchester and Heathrow terminals. 5. Being assigned other seats on return trip despite calling 2 weeks before to confirm we had the pre-booked seats. 6. Phone calls prior to check in and talks at check in could not resolve the seat issues. One excuse at check in was poor exchange of data between Iberia and BA. but we booked the advanced seating via BA website."

Pros: "Paid for main cabin extra and due to weather delays c"

Pros: "Excellent service from flight crew (polite, helpful, enthusiastic, friendly), descent legroom, seat comfort was descent, clean well maintained restrooms."
Cons: "Antiquated aircraft, too little space between seats (side-to-side), poor image quality on screen of entertainment system (too old), lack of individual air nozzles, weak air-conditioning system (flight was full and aircraft was too warm throughout flight)."

Pros: "Although flight delayed 3 hrs, crew kept us informed and offered food vouchers during the wait."

Pros: "Good free entertainment options and friendly staff."
Cons: "Uncomfortable, tight seating."

Cons: "Wine was an extra cost. It was NOT on the flight to Heathrow. Wine would have made the LONG flight from Heathrow London to Raleigh, NC a little nicer!"

Pros: "The crew was wonderful. Full flight but most things went smoothly."
Cons: "Screen didn't work. Two crew members tried several times to reboot it. A 9 hr flight without anything to listen to or watch made me very bored. Crew tried to ease my discomfort with a nice ice cream sundae. The crew had to stop service 3 hours out from Charlotte due to turbulence."

Pros: "Smooth flight. Perfect service."

Pros: "The crew, plane and procedure was all great."
Cons: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."

Cons: "Sēdvieta neērta un nepiemērota gulēšanai."

Cons: "Being on time"

Cons: "No information was avSo pick a couple up listen to this device again also right now dictation right now"

Cons: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"

Pros: "The airplane was brand new. The crew was very friendly"

Cons: "no food or water in economy - for a 5 hour flight."

Pros: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Cons: "Flight was delayed"

Pros: "Small compliment from Air France was lovely and unexpected"

Pros: "All fine"
Cons: "Flight delayed 2 hours"

Cons: "Ок"

Pros: "Crews on Air France are outstanding!"
Cons: "Baggage was lost and was delivered 2 days later."

Pros: "Tallin airport is beautiful"
Cons: "Lost luggage and indifferent assistance."

Cons: "Flight was late"

Pros: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."

Pros: "Short, convenient, direct, value for money."
Cons: "Not comfortable, small plane."

Pros: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Cons: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"

Pros: "Newer plane for this stretch."

Cons: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."

Pros: "Quick boarding, pleasant crew"
Cons: "Small propeller plane with very limited room, no in-flight service,"

Pros: "They waited for transit passengers Were helpful"

Pros: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."

Pros: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."

Cons: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."

Cons: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."

Pros: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"

Cons: "An extra fee is charged if you don't check-in online."

Cons: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."

Cons: "I needed to cancel the flight a month before, and I got no refund"

Cons: "No food or entertainment."

Pros: "Enough said"

Pros: "good"
Cons: "good"

Cons: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"

Cons: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."

Pros: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Cons: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."

Pros: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Cons: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."

Pros: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Cons: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."

Pros: "Flight was on time which was surprising given a late snow storm in Tallinn."
Cons: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"

Pros: "Moved up to First class section."
Cons: "No refreshments"

Pros: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."

Cons: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"

Cons: "Riga to vilnius delayed 2 hours"

Cons: "Having to stop in Riga just to get from Berlin to Tallinn"

Cons: "I didn't like have to spend 3 hrs. 45 minutes in Riga just to get to Tallinn."

Cons: "I didn't like the 3 hr. 45 minute wait in Riga. Why should all flights have to go through there?"

Cons: "Just a bad flught"

Pros: "We had several problems catching our connecting flight in Moscow and would have been grounded if the exceptional ticketing agents hadn't worked so hard to make sure we could make our flight. Definitely a positive experience with airBaltic."

Cons: "Everything cost extra. I never heard from a flight attendant."

Pros: "1. On the way from Amsterdam to Riga I was forced to place the second bag under the seat, although the flight was half empty, and there was plenty of luggage space available on the top. 2. After I bought tickets I called the 800 number (was on hold for 40 min) and requested aisle seats for both flights, which the representative assigned to me. On the way back I was placed by the window despite my previous reservation. 3. On the was back in the airport I was charged 40 EUR for the luggage. It was not specified anywhere during the booking, or on the ticket, and I am still disputing this charge. I am traveling international 6-8 times per year, and this is the first time in my life when I feel like posting a negative review for the flight, but that's how I feel it this time."