Pros: "Economy was comfortable. Affordable and just great overall."
Pros: "The People who works in the front desk are excellent"
Pros: "The efficiency and kindness of the staff made the experience. Boarding thru landing went smoothly. Onboard services were beyond those provided by U.S. carriers."
Cons: "Baggage claim was a disaster. This may have been a problem with San Francisco baggage handling. Bags were delayed by over 30 minutes during which time there was a carousel change with very little announcements."
Pros: "The flight was on time"
Cons: "Check In should be faster."
Pros: "Positive Customer Experience. Great Airline with excellent Service!"
Cons: "the sandwich was cold, they should have used the microwave"
Pros: "Good timing and safe plane"
Cons: "Movies coludidos be better, to much oldies. Food coludidos be improve."
Pros: "On time"
Cons: "When they were giving safety instructions we couldn’t see the videos. I’m glad nothing happened. They manage to fix the issue with the entertainment after dinner."
Pros: "Pretty much everything."
Cons: "I cannot think of a single thing that I did not like."
Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."
Pros: "Comfortable aircraft!"
Cons: "Food can be better, very long lines at the airport."
Cons: "Everything was great, no complaints !!! Thanks for everything"
Pros: "The in flight entertainment was good. Seats were better than usual."
Cons: "The boarding process for persons with disabilities was difficult, from being placed after the priority members, my wife was placed on the bus to transfer to the gate, with all the other passengers, she was rushed, crowded, bombarded by other customers. this process should be more accommodating."
Pros: "Avianca canceled the flight the day before and I das not informed. I did not receive any compensation for 5 hours delay"
Cons: "Avianca must contacto the passengers to inform!! In addition when we were boarding a lady I asked a stewardess for help to get her luggage up because she had a recent surgery on one shoulder and she could not, the flight attendant was very rude and he rebuked her for not having sent that ba"
Cons: "The fight got delay. They made me loose my connection and then made me wait 9 hour at the airport just to make a change on my schedule. The people from the Avianca counter in Miami is the worst. Also, when I arrive to Lima, got my luggage an one of them was terrible broken with the things that were inside. Will never use AVIANCA in my life!"
Cons: "It´s just a 35-minute flight so everything was as expected. Except for the boarding process that not only started late (less than 10 minutes prior the scheduled departure time) but took almost 20 minutes"
Cons: "Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours"
Cons: "The service is terrible and every flight I’ve ever taken has been extremely delayed with little communication and no assistance."
Pros: "Confort in the plane. Nice crew"
Cons: "Too much time inside the plane previous to departure"
Pros: "As always a good service on time"
Pros: "Short flight, smooth."
Cons: "A little disconcerting as we were waiting for a pilot! They had us boarding some place away from where we were waiting..."
Cons: "didn't seem to be concerned about being on time. Probably not a big deal since this flight is not likely to connect to another flight."
Pros: "short flight but excellent service for the price,"
Pros: "I liked everything about the flight but the rudeness of the first class flight attendant"
Cons: "I was traveling in coach with my 3 yo daughter. She had to go to the bathroom and I didn't want an accident to happen. The bathroom in coach had a long line of people waiting and the bathroom in first was empty. I thought it was ok to bring my little one to the empty bathroom so I went. The flight attendant pretty much humiliated me for asking. She could have just asked the flight attendants on coach to help me get my daughter to skip the line in coach if it's such a big sin to use the empty bathrooms in first class when you have a little person with you."
Pros: "THE FLY WAS ON TIME GOOD SERVICE"
Pros: "I liked how everyone took pride in their work / job while considering the costumer as well."
Cons: "Didn’t like how quickly the seats popped back to recline. I saw one passenger get her knees bashed and I had a drink spill on me and it wasn’t anyone’s particular fault. Just bad seat design."
Pros: "I loved the in flight entertainment that reminded me of JetBlue."
Pros: "Nice crew"
Cons: "The food"
Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"
Cons: "My bag got damaged"
Cons: "2 hours and a half delay"
Pros: "I got to my destination safely and on time"
Pros: "Refreshments were very good."
Cons: "It took two hours in line to be told our flight was cancelled. After waiting another hour we were told they did not have alternative flights for us. They refused to have conversation and would randomly leave to the back office for 20 minutes at a time or stop assisting people at all. There were people screaming at the ticketing counter and security was called. In the end we spent 14 hours waiting there for a new flight, got split up and sent to different countries, had to miss work, and were not given any flight credit, accommodation, or even an apology."
Cons: "The Service of The tripulation they didnt give US a greeting at The begining of The flights not even at The end of The fligth it was my first flight in avianca and The last because i never met The captian he never intruduced him self"
Pros: "My inicial fly landed the same Saturday 22 but The first flying was 3 hours delayed and now I have to wait for the new fly on Sunday."
Cons: "I suggest you to inform the passengers on time about this delay."
Cons: "Cancelaron mi vuelo de escala en bogota y me hicierln esperar 12 horas por eso no pude llegar a tiempo a mi compromiso y lo cambie para la fecha antes de irme, como mi compromiso era importante tome el riesgo pero tuve otro retrazo y no pude tomar el vuelo de vuelta, llege al aeropuerto y me dijeron que no podian hacer nada me hicieron pagar 300 dolares mas. Todo esto fue culpa de su aerolinea ya no tengo ganas de viajar de nuevo con ustedes"
Pros: "Nothing at all from beginning to end!!!"
Cons: "The flight was delayed for over an hour while the passengers waited inside the plane without air conditioning, some of the crew members have despicable attitudes, the food unworthy of an international flight, not even worth it for a domestic flight and the most uncomfortable seats due to unkept plane."
Pros: "Their timing was good. Not much at all besides that. The crew was just pissed off for no reason."
Cons: "No comfort, the comfort was terrible. Only 1 option of food - with no ingredient allergy warning. The entertainment was glitchy."
Cons: "No personal entertainment system."
Flight was good and the snack (toasted ham and cheese) was OK. The entertainment selection was great. Would have liked a canned softdrink as a choice.
Seats are small and cramped . No back support . Terrible .
ATAM Airlines by far the worst experience I ever had flying. Total disaster from beginning to end. Employees were beyond rude. When you call customer service with simple baggage questions they tell you to ask at the airport or check with your agency. Checking the same documents for every connecting flight, instead of doing it at the beginning of your flight and stamp all your boarding passes. Avoid lines and unnecessary contact with others by making long lines to check the same documents they already checked. If I can avoid this airline, I will sure do so and tell others to do the same.
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "The crew was very warm."
Cons: "Seats very tight."
Cons: "the cabin and seats are old and seems dirty"
Pros: "The cleanliness of the aircraft and the staff professionalism"
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Cons: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
Cons: "The crew were more concerned with having their lunch than taking care of customers"
Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."
Cons: "The seats were very uncomfortable and cramped."
Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Pros: "The food"
Cons: "The spaces"
Cons: "English speaking staff."
Cons: "There was no free food."
Pros: "Quick comfortable trip."
Cons: "Some food or drinks"
Pros: "There was an empty seat next to mine and that made the trip bearable!"
Cons: "More comfortable seats and ample food selection (especially for snacks)."
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Pros: "Business class is nice and comfortable with LATAM"
Cons: "More choices for the mains would be great"
Pros: "Confortable seats, flight on time"
Cons: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Cons: "Perfect flight and staff"
Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Pros: "Departed exactly on time & arrived early. Excellent!"
Cons: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Pros: "We made the flight in great time after our connecting flight was delayed."
Cons: "Our bags didn’t make our flight. We are very disappointed."
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."
Pros: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Pros: "Love the food, presentation, service EVERYTHING about this flight."
Cons: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Cons: "The seats are a bit too close. A person next to me elbowed me the entire flight."
Pros: "First of all, all of the information regarding the flight listed the carrier as Latam. However, the flight was actually an American flight. Based on the confusion I missed my outgoing flight. Thereafter I purchased a oneway ticket to Medellin on another airline only to learn that they cancelled my return flight. They wanted to charge me almost $600 to rebook! I ended purchasing a ticket with different carrier. Money paid to Latam was wasted."
Pros: "I enjoyed the customer appreciation the crew showed, at all times. Catered my vegetarian diet and their food was exceptional!"
Cons: "Had minor technical problems with my headphones. However, my flight was not crowded and was able to use the empty seat next to mine to watch a movie."
Pros: "Cumplimiento fe horarios"
Cons: "Cambiaron el aeronave y aeropuerto."
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Pros: "LA TRIPULACION"
Cons: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"
Pros: "all family with children should be place in the back together"
Cons: "screaming children and the way the were boarded . it seemed to me they were going to be place together instead the were seated all over the plane. also you don't give sugar to children. give them dry fruit or bananas if so . they live in Peru there i plenty of fruits. thinking before acting. i guess is a man that made this choices"
Pros: "Smooth flight landed a little ahead of schedule."
Cons: "Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served."
Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
Pros: "Good movie selection at in seat screen and I was lucky enough to get one that worked."
Cons: "Crew was not friendly. Food was not good. They made me throw out the soda I bought inside the airport AT THE GATE then didn't give enough to drink on board the plane."
Pros: "Nothing stewardess mskstewardess"
Cons: "See above"