Fast and efficient boarding, pleasant flight with plenty of leg room in economy delight. Food was good and the afternoon tea was a nice touch. Was a little delayed in Canada due to CBSA checking all passengers at the jet bridge but otherwise great flight
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
Seats were old and dirty, for a long haul flight you expect to be able to recline and for the av to work properly. Choice for vegans was fruit….
Overall, a good experience on this leg of the trip
The arrival was pretty bad. Long waits for the bus to deplaning the airplane.
Apart of Sky miles delta. And they go everywhere in Brazil
There was a mechanical issue with the plane that they had to work on before we could take off. That's fine, by all means, PLEASE make sure the mechanics are functioning properly. What was a problem was the fact that we sat on the tarmac for 4.5 hours without moving, without letting us off the plane, and without climate control and air running through the plane. There was no explanation as to what was going on; they just kept promising that it would be "15 minutes, then we are on our way." At one point, they even switched the entire crew out and told everyone we just needed to wait for new employees to show up. Then, as the 4 hours were not moving, an hour before the full refund, they made a big show about "the flight starting and the doors are locked, so you have to sit down." We didn't move for another 40 minutes; they were just trying to skirt around legalities that entitled us to restitution. When the flight finally was underway, the plane was gigantic but cramped in design, my entertainment screen kept freezing and glitching, and subtitles didn't work, and the crew was passive-aggressive. Terrible flight.
I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
Lost ,y connection due to a mechanical delay, huge line to get new connection and vouchers
Special AVML was terrible Movie choices were quite limited Otherwise excellent
My seat was the only seat where the tv didn’t work. The crew Carol and Jua were very rude and refused to move me and my companion to a seat where the tv was working. I traveled on a 8 hour flight with no entertainment nor able to choose my food. I was told by Jua to call customer service for compensation. The customer service team and escalation team refuses to compensate me even after verifying and speaking to the flight crew, whom confirmed they told me that. Horrible service, horrible freezing cold flight. I would never fly Jet Blue again.
Bad boarding, threat to force bag check mid journey, lines, late, buses, more waiting awful end to end.
Terrible! I had to cancel our flights due to my wife Carmen requiring an unexpected second cancer surgery. I first contacted orbitz about obtaining a credit due to medical interruption and orbitz directed me to TAP. I contacted TAP and the representative directed me back to orbitz and refused to even explain what TAP’s medical interruption policy was or how it worked—I wanted that information for a second call to orbitz. Terrible service at a particularly difficult time.
Checkin was very slow, we had checked in online and hoping we could do a bag drop at the airport. However everyone with checked bags had to queue up and it took over 40mins. Our advice arrive extra early or you will be rushing to the gate.
Was a cheap flight and it got me to Portugal on time. For economy there was ample leg room and the flight attendants were pleasant and helpful.
The staff were great - very friendly and chatty. I checked in online at 9.30am, when check in had opened at 1.30am, and choices were already very limited, so act fast.
I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.
Very little space between chairs, making any long travel very uncomfortable. Food is also very basic.
Cobrar por escolher assento em voos longos é desumano e um tanto quanto covarde, pois já vamos passar horas sentados. O banheiro não tinha papel e estava bem sujo. O avião era um modelo novo emlderno. O entretenimento muito bom com filmes modernos e a refeição estava muito boa. Vôo atrasou demais.
As always, Lufthansa checked my carry-on luggage, even though I was in front of the line. No other airline in the world does this. It's so annoying and unnecessary. There was enough space for it in the overhead bin. It's a TUMI Continental Carry-On. If you have the chance, rather fly easyJet or Condor on this route.
Good communication via the app regarding the delayed departure. Uncomfortable seat for tall passengers. Could not straighten my legs.
3 4 3 seats are cruel, the average person should be able to fit in the seats and this was not the case. I was at an angle for hours just to remain in my seat .
Someone sat in my seat and this made boarding protracted and unpleasant. The stewardesses kept saying, “it is important that everyone be seated — or we will be further delayed,” but for a long time they did not tell me where to sit. At the end of the flight a baby screamed loudly for several minutes and it took ninety minutes (!) to get through EU passport and customs. We had to stand the whole time in a an overheated room. The seat on the plane was narrow. These things are not all Lufthansa’s fault but they made for a somewhat unpleasant trip.
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
The flight on time, flawless check in and boarding process, the crew was very friendly.
Generally OK. The very worst part was the food we were served (on a special diet) which the crew apologised for and said they took photos for there managers. This flight was using a code-share from Discovery Airways, so perhaps not Lufthansa's direct fault. The general food was far better but definitely not plentiful unlike some other airlines. Otherwise it was a nothing special experience unlike the superb time we had last year for a similar route on Cathay!
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
This is one of the best flights i had. Good boarding, good seats , good food, and nuce stuff and clean toilets I took the Tourist upgrade and indianischer food , the best.
Very old plan, bad cabin layout and seats, entertainment system would get 95% through a film and then crash and reboot. I wont be using Lufthansa after I return back home, would rather pau more for a better flight arramgement.
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.
Staff and comfort were great but first choice meal was unavailable even in row 21.
My only issue with my flight to Jersey was that the Gate wasn't announced until shortly before boarding, otherwise all went well even with how busy Heathrow was. I appreciate British Airways staff's politeness, hospitality and positive energy.
Boarding was smooth and speedy. Pilot explained route and that even though we taxied a little later than planned a tail wind meant we landed earlier than expected.
Cabin crew was very good. No wifi and no doors to the suites
Very timly. Great service !!! Pick up after meals can be swifter.
Straightforward boarding process. Pilot kept us informed during the flight, especially highlighting the fact that we would experience "significant braking" when we landed on the short runway in Florence. The flight attendants were pleasant. My chief complaint is that I was stuffed into a seat in the rear of the aircraft (row 29?). The seat pitch was soooo tight that my knees were hard against the seat in front of me as soon as I sat down. One inch more room would have made a difference. Thankfully it was not a super long flight, but it was quite uncomfortable and I had to work out the kinks in my knees once I deplaned. Is it really necessary to have the rows this close together??
Would not let me board with my fragile guitar so had to check it in. Who knows what the icicles did to it. Not happy. Had to run to catch my connection in Heathrow. After a bus and a train? Was asked by a guy in the middle seat to change my window seat with his girlfriend's middle seat further up in the plane and I was insulted. What nerve! The food was unhealthy and the seat was cramped. Could not wait to exit.
Staff and Pre boarding good. Boarding also good. Seats cramped no leg room Understand having to stay on board during change at Rio but being arranged to stay in seats for 2 hrs is unreasonable. No drinks or refreshments offered during this period - not even water, to rub it in - trays of drink passing us by on the way to economy plus and business class. On the second leg of flight was six hours before being offered drink/water.
