CMH
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— CMH
12 Aug — 19 Aug1
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Fri 12/8
Fri 19/8
Good to know - Cheap tickets to Columbus
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Top tips for finding cheap flights to Columbus
- Looking for cheap airfare to Columbus? 25% of our users found tickets to Columbus for the following prices or less: Cheap flights to Columbus from Birmingham £1,063 round-trip, from Newcastle upon Tyne £1,133 round-trip, from Aberdeen £1,668 one-way - £1,343 round-trip
- Book at least 3 weeks before departure in order to get a below-average price for flights to Columbus.
- High season is considered to be June, July and August. The cheapest month to fly from United Kingdom is January.
- Enter your preferred departure airport and travel dates into the search form above to unlock the latest Columbus flight deals.
- There is one lounge at John Glenn Columbus International Airport (CMH) and that is the Jake Brewer USO Lounge, which is for military personnel and their families.
- If you need to go further afield than downtown Columbus you can take the GoBus intercity line three times a day to Athens, Ohio; Lancaster Logan and Nelsonville.
- Many of the major international car hire companies operate at Columbus Airport and you’ll find them on arrival on the Ground Floor of the main car park near the terminal buildings.
- The airport authorities have placed artworks throughout the terminal, celebrating the history and the creative talents of the region, including sculptures, mosaics, and wall hangings.
- There is specific language assistance for people travelling through the airport that may need it. Simply request help from a public safety officer or visit the Information Desk at Baggage Reclaim or ticketing area.
FAQs - booking Columbus flights
Top 5 airlines flying to Columbus
Scores according to KAYAK customer reviews8.2
Qatar AirwaysOverall score based on 11765 reviews
8.3Boarding
8.1Comfort
8.6Crew
8.2Entertainment
8.0Food
Everything was fine
Wonderful. Thanks.
Could organize boarding better
Fine
Nice
Everything was excellence and good
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Cons: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "Easy and efficient boarding process, great Tv episodes selection"
Cons: "Staff was slow to remove plates after eating"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Cons: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Cons: "Improve quality of service and cleanliness."
Pros: "nice crew, great service"
Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"
Cons: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Pros: "Everything was perfect !!"
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "The crew was friendly"
Cons: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pros: "Everything"
Cons: "None"
Pros: "Excellent on board staff"
Pros: "Crew was excellent."
Cons: "Food."
Pros: "Quick"
Pros: "service, food and cleanness"
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Pros: "Staff worked fast to feed and water everyone."
Pros: "Generally courteous in-flight staff"
Cons: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Pros: "Crew was courteous, plane was clean."
Cons: "Food quality was mediocre. Very limited legroom."
Pros: "Everything"
Pros: "Liked the in flight movie great distraction for the time."
Pros: "Qatar airways is the best in middle East"
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Pros: "We enjoyed the comfort, food , staff and entertainment."
Cons: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."
Pros: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Cons: "Meals could have been better. The good didn't compare to business class on other airlines."
Pros: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Cons: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Cons: "horrible customer service at Doha Airport"
Pros: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Cons: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."
Pros: "Good service from cabin crew"
Cons: "Seat is quite small compared to other flight"
Pros: "Punctuality"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "One of the best flights in the past 5 years! 5 gold star service!"
Cons: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "Everything"
Cons: "Maybe the food"
Pros: "Food"
Cons: "Staff were rude, careless. I do think I have paid less to purchase of ticket - why will I not get good service. If you want to treat people differently for their skin color and country of origin then charge less price for the ticket !!"
Cons: "No entertainment service from Doha to New York"
Pros: "Friendliness of the crew"
Pros: "Rhank you dear Qatar for excellent customer service"
Cons: "Food"
The pasta was not too bad. The cheese sandwich was poor.
Early arrival. Great plane. All good!
Service Excellent
Charles de Gaulle airport sent us to 3 different gates and then delayed the flight by two hours, only to move it back to the original gate
Cons: "Stop pandering fear with masks."
Cons: "Everything was great"
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "Everything about the flight"
Cons: "Nothing"
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "Nothing"
Cons: "Terrible flight experience from delta"
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Pros: "Boarding was easy for a large number. Seats were comfortable. The crew was pleasant and attentive. The food was very good actually. Love the Mile High Tea!"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Person next to me overflowed into my seat…"
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "Departed on time. Very courteous crew."
Cons: "Nothing."
Cons: "The floor of the aircraft was cold!"
Cons: "Crying baby"
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Cons: "It was a late flight and didn't see the flight crew much at all"
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Pros: "I like Delta's free messaging wifi although it is very S-L-O-W. I also enjoyed the free entertainment. They have a great variety to choose from."
Cons: "Not enough room. Could have better technology and better food choices."
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The crew and service were outstanding, seat was comfortable."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "The crew addressed me by name"
Cons: "Wasn't lonng eough"
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "My luggage was lost. I reported it and they said that they would send it to Dallas where I was staying the next day. Got into a new country and city without my luggage. Had to buy clothes and toiletries at Walmart. The next morning I received I call to say my luggage had arrived. I went to the airport and indeed it had arrived and for some reason it was returned to Atlanta. After endless calls and conversations I got my luggage that evening. It was very inconveniencing. Worst experience of my life. Never again."
Cons: "Luggage issues Cleanliness of the plane The cabib crew"
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Cons: "Delayed flight, mechanical"
Pros: "The Economy seats with added space Plenty of space Cheerful crew"
Cons: "Nothing"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Cons: "See above."
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Pros: "Got on earlier flight as standby."
Pros: "Cookies"
Cons: "Late"
Very friendly cabin staff.
The boarding went very smoothly. It’s a short flight so understandably no in-flight entertainment. The snacks served were not particularly nice.
Flight was okay when we got on it eventually after 4 hour delay. Spent another 45 minutes on the plane waiting for a gate. All quite tiring
Food absolutely terrible. Old plane. Needs retiring.
Both outbound to JFK and inbound from Atlanta the food options were very poor for a ticket selling at £2,500 when we left. A330 seats were more comfortable than the new A350 and wider, crew were far better on the 330 also. The cabin being smaller felt safer given the current issues.
Delays, grumpy service staff
Plane was delayed several hours, with no explanation, the food served was poor, and the entertainment system did not work for the entire flight for the majority of the plane
Thanks
Pros: "Always helpful cabin staff and very efficient"
Cons: "Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )"
Cons: "Food"
Pros: "Great crew. Very kind and efficient."
Cons: "American carriers seem to enjoy poor seat ergonomics."
Pros: "Excellent airline"
Cons: "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"
Pros: "The crew were lovely and the seats were ok."
Cons: "Not a lot to Improve on to Be fair"
Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Pros: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Cons: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"
Pros: "Limited numbers in the top deck, silence, service and deplaning first."
Cons: "Food has to much of an asian slant."
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Cons: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Pros: "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Cons: "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Cons: "Missed connection to SFO"
Pros: "Easy and on time boarding."
Cons: "Seats are extremely small. And when the seat in front reclines they are basically in your lap."
Cons: "10 hour delay in Brisbane was terrible"
Pros: "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
Cons: "Economy seating wasn’t that comfortable"
Pros: "The crew and food were excellent. A little more space between seats would be appreciated. The entertainment equipment was not intuitive or easy to operate. I still feel the airline did a great job getting us to London on-time and a pleasant flight."
Pros: "Nothing"
Cons: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Pros: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Cons: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Pros: "No one would update that the flight was delayed. They would not even communicate as to why delayed and would not put us in a different flight. Absolutely no customer service. Disappointed and would not fly jet airways again . I missed my conference lecture today as I was late."
Cons: "No communication, nor will they tell you why it's late . Nor will they move you to another flight even wen requested"
Pros: "Reasonably comfortable for a long jet ride. Helpful and considerate flight attendants."
Cons: "The strange windows that kept it looking like night out until 30 minutes before we landed. I prefer the natural light to help readjust my time zones."
Pros: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Cons: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "Very nice staff"
Pros: "comfort, entertainment, food"
Cons: "nothing"
Pros: "The crew where very attentive and helpful."
Cons: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "Wifi worked very well"
Cons: "Jave to pay for everything on an overseas flight"
Pros: "."
Cons: "For an international flight, the plane was too small, cramped and uncomfortable. Food had to be purchased. No entertainment what so ever. Previous I took a VA flight to Perth from Melbourne. Same distance, bigger plane, entertainment on seat backs and a meal. This flight soured me."
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Cons: "I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Pros: "Food was very good crew were pleasant and helpful"
Cons: "Seats are very hard"
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Pros: "Flight crew were awesome! I got super sick with Bali belly and the crew did everything in their ability to comfort me."
Cons: "Sitting in the galley vomiting for 6h. Flight was completely packed since flights the day before had been canceled, but a full flight isn't really something you can complain about."
Pros: "Entertainment system is great"
Cons: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."
Very profesional
We missed our connecting flight because the plane was delayed twice. The connecting flight could not wait 30 minutes for us. Had to wait 15 hours in airport for another flight. Not happy..
Delayed 1:45
Pros: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Cons: "Don’t sell an unrealistic connection time"
Pros: "Everything but not the food"
Cons: "Food was horrible"
Pros: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Cons: "nothing"
Pros: "Nothing"
Cons: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"
Pros: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Cons: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Pros: "Entertainmet"
Cons: "Food and rounds for drinks"
Pros: "Fairly comfortable, good cabin crew"
Cons: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"
Pros: "Lufthansa should keep up the standard."
Cons: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."
Pros: "It was all really good, as always when flying with Lufthansa"
Cons: "Can always do without delays"
Pros: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Cons: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"
Pros: "Seat was comfortable and cool."
Cons: "Everything else"
Cons: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Pros: "Clean airplane, Nice seats. Very nice crew. Good connecting flight."
Pros: "Large entertainment variety"
Cons: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Pros: "coffee"
Cons: "boarding was chaotic"
Pros: "flight attendant found me a seat away from the screaming babies."
Cons: "I was surrounded by about 6 babies. This is not acceptable for a long flight! I would like to have options as to where I sit. There should be a baby section where families pay more to be in a section on their own!!"
Pros: "Nothing"
Cons: "We missed our flight bc our luggage was stuck on the plane for 1.5 hours and we missed our connection. After running around the airport, waiting on the phone for over 2 hours and in line for 45 minutes, we are booked on a later flight and hope to get home tonight."
Pros: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Cons: "Nothing"
Cons: "Flight delays"
Pros: "On time, Staff were excellent"
Cons: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."
Cons: "Was delayed which caused us to miss our connecting flight"
Pros: "Crew was personable and friendly"
Pros: "The food between Frankfort to Istanbulwas lovely and the staff nicely"
Pros: "great crew"
Pros: "Ease of boardibg and getting through security"
Cons: "Nothing"
Pros: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Cons: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"
Pros: "Spare seat next to me"
Cons: "Could have done with pre dinner drinks a bit quicker"
Pros: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."
Cons: "Flight was delayed"
Cons: "They don't have entertainment"
Pros: "Quick flight and very comfortable."
Pros: "Overall it was good trip!"
Cons: "No issues at all"
Cons: "Having to pay to sit together."
Pros: "Lufthansa over Thomas Cook any day"
Cons: "Nothing"
Cons: "Flight canceled"
Pros: "Good space in cabin compared to other airlines and excellent service by crew"
Cons: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."
Pros: "Title says it all Short flight"
Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"
Pros: "Great service !!!!"
Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Pros: "The food was kind of nice"
Cons: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"
Pros: "ample food and no $ to check baggage."
Cons: "Seats were very uncomfortable"
Cons: "Connecting flight to MUC was cancelled without notification, this was corrected too late to get me a different flight from ATH to MUC. So then I had to miss MUC to LAX. Instead i was transferred to an Airfrance flight 12 hours later."
Pros: "Air china different"
Pros: "Food was excellent and the stewards were great"
Cons: "An 8 hour flight!"
Pros: "Arrived safely"
Cons: "Lost my bag. See previous comments."
Cons: "Nothing really."
Pros: "The crew was very friendly, helpful and accommodating. We were in business class and appreciated the use of the Clubroom Lounge at Gatwick airport, (although none of the ground people told us about it, we happened to ask on our own.)"
Cons: "Baggage check in was a hassle. Too automated."
Cons: "Lost bags"
Pros: "The crew was doing best for the circumstances of old aircraft and greedy airline."
Cons: "Westjet planes operating on the London-Vancouver route have no screens at the back of the seats. The entertainment system provided over wifi is impossible to connect (spent almost 2 hours trying until giving up) and internet is not free too. There is only paid food on this flight (~ $15 / meal)."
Pros: "The crew was fine and we were very comfortable. This is because we were in Premium seats. The experience is entirely different in economy, which we did while flying the other direction."
Cons: "The Westjet employees working on the ground as we disembarked in Calgary we’re not good. It took forever to get out stroller off the plane, and one employee was being really rude to all the people waiting for their strollers."
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Pros: "The flight staff were excellent. Very pleasant to deal with and very accommodating. They really let you feel that they were there to help and if they could they did."
Cons: "The only real irritation was the check in process. I have no issue whatsoever with the 23kg allowance per bag but the process for checking your bag, especially if you were over the limit and what the consequences may be were not obvious. My wife and I had two bags, mine was 4kg under the allowance and my wife's was 2kg over. If I had known this was going to be a potential GBP45 charge we would have shuffled things about to balance the bags. It needs to be made clear to people that they can actually weigh their bags first to find this out. My bag was already tagged and gone when we went through a lot of hassle to reduce my wifes bag weight. Anyway, this is a suggestion so that future passengers do not encounter the same frustration."
Pros: "Sensible ticket price"
Cons: "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."
Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"
Pros: "The crew. Very friendly and helpful"
Cons: "The food. Pizza was bad."
Pros: "The flight attendants were wonderful. The macaroni and cheese was tasty."
Cons: "The plane is so old that you can only use the entertainment system on your phone, which gets tiring to hold up in front of you. Even though I was on a 10 hour flight, meals were not provided."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Pros: "The basics were all up to standard, the flight was very full and because it's such a long flight it is expected to have a few discomforts from time to time..."
Cons: "TURN DOWN THE VOLUME on the announcements, it was so loud I could feel the book I was holding in my hands literally vibrating. I had to plug my ears to tolerate the blasts over the PA. I requested the volume be turned down repeatedly but it was never changed... from London to Calgary. More frequent offers for food/beverage would be appreciated, there were only two rounds made for the entire flight of almost 9hrs. It's just nice to have a bit more flexibility..."
Cons: "The complimentary in flight movie would not run on my android device. It ran for 5 minutes then froze."
Pros: "The friendly company of stranded passengers before and after boarding and crew who did their best not to get rattled."
Cons: "It took so long to get home and it is a long trip anyway."
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Pros: "The economy class seats were surprisingly comfortable."
Cons: "It's a personal taste thing, but I don't like flights where it is necessary to separately purchase all the normal things that other airlines provide on international flights (blankets, wine, food, etc). I'm sure others appreciate that level of economy, however."
Pros: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Cons: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."
Pros: "Plane was clean"
Cons: "Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?"
Cons: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."
Pros: "The flight was ok and the customer service overall good."
Cons: "A bit disappointing that the flight didn’t even have monitors to watch movies , you got to use your own tablets or cell phones. I prefer to save batteries on my devices when I’m travelling :)"
Pros: "The plane ✈ flew without incident."
Cons: "Airplane left late, no in flight movies, menu of food was very unusable. Because I am lactose intolerant, still, lots of cheesy entrées on the menu."
Pros: "I will never travel with west jet again"
Cons: "Everything Staff was so rude"
Pros: "Exact on time."
Cons: "Refreshment should have more choices"
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Cons: "I don’t understand how Westjet can get away with 1. Not providing food on a flight of this length, 2. Charging for the entertainment system which has basically no content"
Pros: "Very efficient boarding process and friendly crew members."
Cons: "Make sure to pre-order a meal up to 48 hours in advance, and to download the Westjet app to get access to free movies/TV"
Pros: "No Comments."
Cons: "The Female Stewardesses either conveniently did not see me sitting in the middle row seats, or perhaps had other alternative means. I felt totally and absolutely ignored, particularly when Meals and Beverages were being served."
Pros: "Friendly crew"
Cons: "Terrible food options. Sandwiches and croissants vastly overpriced: $8 for a croissant ($1) with a slice of cheese (25cents) and ham (50 cents) is ridiculous. Flight delayed on the ground for 1 1/2 hours."
Pros: "The crew was nice enough, although I did overhear them talking negatively about some other customers out of earshot."
Cons: "The food options were pretty poor for an eight hour flight. I'm happy I brought some food with me because there were few options (snacks - biscotti and party mix, no meals). They also charged customers for checking a bag; most airlines allow the first checked bag to be free for international flights. Not the case here."
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Pros: "Great crew"
Cons: "Entertainment system was playing up"
Pros: "The lead crew member was extremely positive and apologetic and at the same time he was very entertaining whenever usually-boring announcements were made to the passengers."
Cons: "It sucks that the crew had to deal with so many angry passengers after we were stuck on the tarmac for 2 hours and in the gate for 1 hour, with a total delay of 3 hours, causing many other passengers to miss their connections. That said, the crew did their best to remain positive and accommodating."
Pros: "Our choice to pay the upgrade to Plus seating was WELL worth the cost. My husband and I had never flown 'first class' before and thought on this almost 9 hour flight we would give it a try. Wow! Seat comfort was fantastic. Service was wonderful. Food was great. We were made to feel like royalty."
Pros: "The return flight was acceptable. seats were comfortable. Would recommend on spending the extra $$ on get extra legroom seats."
Cons: "Flying out on December 24, the airline kept us at the airport for 6 (including 2 hours on the plane) hours before cancelling the flight because they could not get water pressure to the washrooms. We were supposed to leave for London (LHR) at 8:35pm and were notified of the cancellation at approx 2am on December 25. The only other flight that would be available would be on December 25 at the same time the 24th flight was supposed to leave. The service desk was not taking any requests for finding or re-booking flights, we were supposed to call their support number at 7am on the following day. We were offered cab fare accommodation from and back to the airport. They offered hotel stay which I passed on. They provided $60 of airport food that could only be used at certain restaurants, not compatible to purchase chips or drinks (non-alcoholic) from other stores. The coupons as compared to Air Canada, which are valid for a year were only valid for 24 hours. In the end the only "monetary" compensation I got from WestJet was 250 westjet dollars that expire in 12 months."
Cons: "Plane was 3 hours late to leave, Plane was old so the overhead bins were small, Had to pay for food on 7 hour transalantic flight even thought plane was delayed 3 hours on tarmac. USB power plug didn't work - if you want cheap flights to Gatwick, stick with Air Transat"
Cons: "My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again."
Pros: "The staff was friendly. The food was great."
Pros: "Nothing"
Cons: "no food, no comfort, no entertainment stuff"
Pros: "The crew was great for both flights that I took.The flight that I was able to use WestJet Connect was very nice to be able to watch movies & also track the flight's progress."
Cons: "It should be made more clear in the email correspondence the importance of downloading the app before the flight. I read the email briefly but the most important information was that there was not to be an Note 7s on the plane. It was less clear that the only way to get movies on the flight was through the app & by the time I realized this I was already on the plane & unable to download it fast enough before departing. However the flight home I had the app & that was lovely."
Pros: "Both flights to and from Gatwick had major scheduling problems that brought me a lot of stress considering I have a lot of meetings plans right after both arrivals."
Pros: "Nothing. WestJet charges astronomical prices for poor service which cannot even compare with budget airlines."
Cons: "I paid $15 for a meal on this flight seeing as it is transcontinental, and I would be hungry at some point. I chose a vegetarian option. The stewardess dropped off the meal, which was pasta with a side of pasta salad (no vegetables in the vegetarian option..), while I was sleeping. My girlfriend asked for wine to go with our meals, which we were charged for at an additional cost. The wine arrived an hour and a half after our meals arrived. Later in the flight, a stewardess dropped off a Turkey croissant sandwich on my tray table, waking me up for the second time that trip. I called the stewardess back and explained that I hadn't ordered a Turkey sandwich. She explained that a sandwich came as part of the meal I ordered. I stated that I would be happy to receive a sandwich, but that the Turkey did not correspond to the vegetarian option I had specified. She proceeded to take the sandwich away, and did not return for the remainder of the flight. I have issues every time I fly with WestJet; poor performance, service, and customer relations. I've travelled on 7 different air carriers in the last 28 days, and WestJet is by far the worst. I paid €19 for a flight from Munich to Brussels from a WestJet competitor, received excellent customer service from smiling stewardesses, complimentary Beer and Wine, and even chocolate and a snack. I paid over €500 to fly with WestJet, and received nothing but a resurgent sour taste in my mouth. I've given second, third, and fourth chances with WestJet but I believe they have lost my business forever at this point. Truly disappointing to say the least."
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