Everything was fantastic. My trip was short and sweet. No problems. Just remember. My paid checked in was i belive 2 to 3 lbs overweight. I believe I could have been given a discretionary pass rather than paying or unpacking. Especially as flight was probably half full only. Thank you
I really enjoyed the good hot tea and biscuits. I loved the tartan plaid head-rests on each seat and the fact that there were all different. The crew’s uniforms are very sharp looking, too.
I booked this flight thru Kayak and then had to cancel within 24 hours of booking. They only refunded part of the fare, saying that was the usual practice. I was not pleased.
Everything! Not sure if there's really anything that could make it any better
Very quick trip from Southampton to Edinburgh Arrival a long way from baggage and up 3flights of stairs no lifts or escalators
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Empty seats next to me - wish it had been for a longer flight!!
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
We were bumped despite seats existing on flight While checkin attendants were helpful Easyjet management was not. Only after threats were we allowed on plane at last minute. The online help desk was useless and waste of time (over an hour of useless chats)
It was good except they could offer free water and tea/coffe
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
Sat at rear of aircraft and was very cold. As a frequent flyer for many years, this is was the coldest I have ever been. Other passengers and some crew were complaining how cold it was. Sitting near the doors always risks being colder, just the way the aircraft works - but this was exceptional, bring a good jumper. Everything else was pretty standard easyJet - good value low cost carrier.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding and disembarking were smooth. Not offering free water was cheap ... I've never encountered that before on a flight.
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
The true is that travel from London to Faro on 11/12/2025 by BA was cancelled, so I did not go to Faro, so i did not board easy flight. The mediocre qualification to you was because even when i bought an insurance, i could not change date neither obtain reimbursement. It could be ideal if you do something in order for me not to lose the purchase Thank you
Nothing! They canceled our flight to Greece the morning we were supposed to leave and offered us another one 5 days later (for a 9 day trip). They said it was an “operational decision”! Yeah a 777 that was 2/3rds empty, so they probably sent it to the Middle East to make a fortune getting people out of there!!
WiFi wasn’t available to economy until the end of the flight.
Boarding crew were extremely rude. At check in, I showed a medical note from a surgeon stating that I had a medical problem that caused me to end up in an emergency room. The surgeon requested that I get an upgrade so I can travel back home comfortably since I was in a lot of pain. I was alone with my daughters (9 and 14). They made a huge deal about giving me seats although there were so many empty seats in business. Finally, I paid a hefty price for it and the seats were exactly the same as in economy cabins but not as good because there was a forced tray in the middle seat that I couldnt even lift so I can lay down.
Very good staff members with sincere passion and responsibility in their job.
We were unable to check in on line with no explanation! Despite arriving at the airport 3 hours before deprture, my wife and I had no allocated seats and ended up being seated seperately. This is unacceptable! We were both ib the middle of the centre of the aircraft, despite having previously requested an aisle and seat next to it when booking and having been an Exec Club member for 25 years - so much for loyalty! The seats were extremely uncomfortable for such a long flight. I fly a lot and these were, by far, the most uncomfortable seats I've had in many years. It was all fine until we arrived at LHR where we got off the plane quickly, but then had to wait more than 45 minutes in the baggage hall for our bags to arrive, despite the fact that some luggage was already off when we got to the carousel. After 14 1/2 hours flying, this is completely unacceptable and ruined the experience for us.
Very please with the seating that the Kayak staff booked for us!
I liked the movie selection and the speed getting the luggage. I did not like the fact that for premium they did not have a personal kit with toothpaste, I travel all the time in premium economy and bussiness and althought the kit might bot be the same at least you have the smalles kit in premium economy. I did not like either that because i was in the last row of premium economy nothing made it to my seat. They run out of the food I wanted ( it is a surprise because there were only 6-7 rows. They would run out of orange jouice were thy were passing water/orange juice around, they run out of some alcohol. I am undertand running out of it but I don’t understand why mot getting kore. The service I received in row 11 was different from the service in rows 7,8…. Also the screen on my tv was broken. It did not respond to touch. So, in conclusion, if I compare my flight going to Europe with an American airline plane in premium and the one with British, British expereince was significantly much worse. This company is declining fast.
The crew on the flight were not particularly pleasant and fluid restriction was an issue. I was not allowed to fill my water bottle. Crew didn't check on passengers other than meal service.
BA is a fine airline. The problem lies with XCOVER INSURANCE, that KAYAK uses. Very poor service from insurance. No telephone number to contact XCOVER. Their replies are inadequate & overall very bad insurance. I wish kayak uses standard insurance company., such as AIG.
British Airways offers amenities subpar with all other airlines flying internationally. Sharing tis based on my experience with flying at least five other airline between IAD-DEL in the last six months.
