Cons: "The TVs didn’t work even thought the steward ESS restarted them ."
Pros: "On time, good service and economy food was better than any other airline I have ever flown."
Cons: "Nothing"
Pros: "All except food"
Cons: "Food"
Cons: "Delayed without explaining?"
Cons: "Delayed by one hour"
Pros: "Fast, one stop, better than three weeks on a boat"
Cons: "Broken entertainment center, no vegan meal although selected at booking, very cold."
Pros: "Roomy, offered water"
Cons: "Food selection"
Pros: "first flight was canceled -bad second flight- short flight and fast, nice crew"
Cons: "waiting for a hotel room for 4 hrs after my first plane got canceled.LOT services completely disorganized, no meals at the hotel.long wait."
Pros: "Again, everything went good."
Cons: "Delay for late."
Pros: "Complimentary upgrade to business class - wonderful!"
Cons: "Delightful service and food."
Pros: "There was nothing to like, I will not fly with this airline again if I can help it."
Cons: "Almost everything can be improved! The crew was trying to be helpful but obviously lacked the proper training, the seats are ergonomically incorrect, breakfast did not exist- I had to get a horrible lunch sandwich at 7 am, and the “complimentary water” consists of a gulp in a tiny half filled cup."
Pros: "Aisle seat"
Cons: "Flight was delayed 3 timews for a total if more than 3 hours"
Pros: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"
Pros: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Cons: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
Pros: "New airplane , clean , Spacious Seats at the premium class Fast crew service ."
Cons: "You cant use the entertainment during the take of and landing ..."
Cons: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"
Cons: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Pros: "Crew was friendly, cabin was as expected. Luggage arrive safely and on time (was a little worried it would not show, because online checkin said I had to pick up luggage and recheck before flight) (Virgin tagged it to go all the way through). So did not gav any issue."
Cons: "Flight was one hour late. No food service or entertainment for this flight, but was as expected."
Pros: "My flight was pretty comfortable. I had heard so many negative things about LOT Airlines, but I loved the cabin crew who were extremely courteous, and the food served was pretty good (dinner and breakfast since it was an overnight flight). The entertainment was pretty good as well; they even had some Oscar nominations like Dunkirk and Shape of Water available to watch. Overall, I was very pleased with my flight experience."
Cons: "The only thing that I was not a fan of, but which didn't bother me that much/didn't affect me that much, was that we departed from JFK in NYC *an hour late* because we boarded so late. For some people, this caused an issue with their connection in Warsaw, but for me, I luckily had a four hour layover. Still, an hour is pretty bad in terms of departure."
Pros: "The food was good and the crew very nice. The flight was smooth."
Cons: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."
Pros: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, the arrival was early. Good entertainment selection; personal TV screens and free headphones."
Cons: "Food options were limited and kind of gross, but no one expects fantastic food on airplanes."
Pros: "nothing"
Cons: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Pros: "Courteous crew. Nice and new airplane. Accuracy in all flights"
Cons: "Entertainment wasn’t exciting"
Pros: "Service in business class."
Pros: "Nothing"
Cons: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."
Pros: "Flights ran on time."
Cons: "Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment."
Pros: "Friendly crew and boarding and flight were uneventful"
Cons: "The entertainment for an international flight is far outdated. The movie selection is severely lacking"
Pros: "Barely nothing"
Cons: "So much waiting for no reason. The luggage takes so much time. The seats were so small that you werent able to fall asleep at all. Very dissapointing..."
Pros: "Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination."
Cons: "There were not many flights available so we had to stop in Stokholm and then fly to Oslo."
Cons: "Delayed one hour. This should not happen especially for an international flight"
Pros: "food prices, all on time"
Cons: "entertainment"
Cons: "Please note that Economy class requires separate luggage fee (70 EUR in airport) even if customer service confirmed by phone that your class includes it."
Cons: "Cheap airline that is priced like a major airline. They charge for checked in luggage on flights between different EU countries. Major airlines don't do that, so check the fine print before purchasing."
Pros: "Relatively new aircraft with not-bad room between the rows. Water, coffee and tea offered gratis, otherwise pay for snacks, but prices not bad. Good flight for a budget airline. Twi toilets for a full plane a bit ridiculous, but the flight was only 2 1/2 hours, so no big lines."
Cons: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
Cons: "You sold me no lagge ticket, and than charged extra"
Pros: "Brand new fleet, latest extras, fresh and tasty food."
Pros: "I liked every thing the crew was exelent"
Cons: "Dislike to crowded"
Pros: "My screen froze and crew reset it. Very friendly and professional crew. Best airline food ever!"
Cons: "No good meals available in the flight."
Cons: "Unable to choose seat at ticket purchase."
Pros: "The flight crew was really attentive and helpful throughout."
Cons: "Boarding was delayed, but honestly that's not a big deal."
Cons: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."
Pros: "Service, listening to my questions, overall!!"
Cons: "Seats were too small."
Pros: "Helpful crew"
Cons: "The window shading technology on the Boeing Dreamliner does not block direct sunlight."