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Pros: New-ish aircraft

Cons: Prompt departure; better food/snacks.

Pros: The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!

Cons: It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight.

Pros: Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!

Cons: It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in.

Pros: Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave.

Cons: The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane.

Cons: Need more leg room. Cramped for 8 hours is not a good thing

Pros: Crew as usual very kind

Cons: They put me on stand by because flight was overbooked

Pros: Crew was very accommodating.

Cons: Flight was overbooked which caused an hour delay.

Pros: From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays.

Pros: Noting outstanding.

Cons: Seat comfort.

Pros: The cleanest of the airport and the airplane

Cons: The 15 hours layover

Cons: Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse.

Pros: The crew was great!

Cons: I don't like the movie options. Some are quite sexual and can be seen around the plane.

Pros: I like the the plane ride. Even though it was economy class the place was clean and good customer service

Cons: The food wasn’t great and I was assigned to a emergency exist seat without any consent

Pros: Nothing

Cons: Would have been better if the flight had not been overbooked and we were bumped.

Cons: If Ukraine airlines EVER leave on time it would be a miracle!! Every time...

Cons: They let you on in Tel Aviv with liberal hand baggage rules, no weighing no measuring. When you are ready to board the Kiev New York leg. They suddenly start enforcing strictly narrow weight and measurement rules. And anyone who is as much as a quarter pound overweight is asked to pay $100 extra.

Pros: Seat confort

Cons: 2 hours delayed, even tea has to be paid

Pros: Prompt service, clean plane, friendly stewards.

Cons: There was no complimentary water/beverages for a 2.5 hour flight - would have been nice but oh well.

Pros: Seats and crew great boarding was a nightmare

Cons: Better boarding patrol

Pros: Crew was amazing

Cons: The food needs a lot of work

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: The aircraft

Cons: No overbooking next time!

Pros: The crew were excellent and seats were comfy.

Cons: Headphones for the entertainment centre.could have been better. Sound quality not great.

Cons: Fix the damn KIOSKS at Vienna!

Pros: Not very much at all

Cons: More seat room, better food, drop the damn Russian from announcements

Cons: I’ve waited for 2 hours into the flight to get a cup of water . And an hour more to buy a bottle of water. Staff was not nice .

Pros: Great crew. On time. Wasn't a full flight.

Cons: No entertainment or free drinks, that is lame.

Cons: Very long check-in line which went very slow because they charge for printing boarding passes and many people did not have theirs printed, leading to confusion. The fact that they charge for this is pretty ridiculous and scammy--I'm pretty sure they do it just to pull money from people who don't know any better. This information should be more readily available.

Cons: Better organization on the boarding process, i.e. separate lines for priority and normal.

Pros: Crew

Cons: Weirds sounds near first rows -- like compressor working or something

Pros: The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time).

Cons: Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!

Pros: Friendly crew

Cons: Long check-in lines Seats uncomfortable

Pros: There was no legroom, the sandwiches is missing (not available at all)

Cons: Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air...

Cons: Too claustrophobic, stood in the rain and wind on the tarmac due to loading delay. Not for me, first and last time with Ryan.

Pros: Checkin and security Quick passport control and luggage

Cons: The plane was late, boarding process very slow, Lon wait to disembark

Cons: Ryan Air is a rip off run by the mafia. don't fly with them under any circumstance. They pretend that they are budget airline, but in reality they devised many ways to rip you off, and you end paying more than other airlines and you get treated as cattle.

Pros: Loved the food in the business class and the crew was awesome.

Cons: Boarding was chaos, overcrowded. They at least should give priority for business class ticket holders, and have some form of boarding criterial

Cons: Staff on the ground seem to still display old socialist customer “service”. UIA fees are outrageous, charging for 2 nd cabin bag almost $40 and for airport check in iso web-site. If it was low cost carrier , which is not, annoying. Previous flight KBP to HRK on 5-21 offloaded despite confirmed sea

Pros: The easy procedure of website check in

Cons: The tickets price

Cons: I was very disappointed for charging me one luggage - 60 euro.

Pros: Very organized and very easy boarding experience.

Pros: Boarding was quick.

Cons: Take off was almost two hours late.

Pros: Row 2 lots of lw

Cons: Boarding process was bananas, plane is old, no organization at check in. It was like a mad max post apocalyptic hellscape. No lines or stantions. Just people pushing, no rules.

Pros: On boarding the plane was dirty. My daughters seat had food droppings on it which needed to brushed off before she could sit. We then had the worst landing we have ever experienced. Scary.

Cons: A clean plane for passengers. An explanation to why the landing was so inept.

Cons: 3hours late

Pros: We were able to bring our normal size backpacks as personal items even though they were certainly larger than the tiny personal item size limit.

Cons: We had a terrible experience with getting checked in online and adding a checked bag. Numerous issues getting in touch with the company and the call centre staff was rude and unhelpful. The website is glitchy. The fee for bringing checked luggage was very high. We won't use this airline again.

Cons: mess in Kiev airport,just one assistant check-in,and huge line-up

Pros: Make sure you check in online. You will be charge if you are not .

Cons: The food wasn’t the best and they ran out of some food

Cons: I was very disappointed for charging me one luggage - 60 euro.

Pros: Crew was nice.

Cons: They charged me double for a carry on suitcase and threatened me as I was boarding with calling security because I was arguing with them that I'd already paid for luggage...

Cons: Food was poor, particularly the croque monsieur, which was dry and tasteless.

Cons: The landing was very rough. My mom and I felt sick.

Pros: On boarding the plane was dirty. My daughters seat had food droppings on it which needed to brushed off before she could sit. We then had the worst landing we have ever experienced. Scary.

Cons: A clean plane for passengers. An explanation to why the landing was so inept.

Pros: so

Cons: Improve comfort in meetings and more space ..

Pros: Arrived on time

Cons: By giving meal on three and have hours flight .not loosing my bag that has important heart medicine.

Pros: Short layover

Cons: Airport staff cannot fix ticket issues Bag has been lost for over 2 weeks and customer relations office advised me to wait 3 months before any compensation is even considered. Had to pay extra $240 to get on the flight because on one was available to correct a ticketing mistake. Horrible airlines

Pros: Loved the food in the business class and the crew was awesome.

Cons: Boarding was chaos, overcrowded. They at least should give priority for business class ticket holders, and have some form of boarding criterial

Pros: Not much to like. Two days before my flight I went on UIA website to choose my seat. There were many seats to choose from, ranging in price from $10 up to $50. I choose seat 26B, a $50 seat, it was near an emergency exit and has plenty of leg room. I get to JFK and received my boarding pass and didn’t notice the seat was 31A. I board the plane, and see someone is in my seat, look at my ticket and see the seat number isn’t as I requested and paid for. So I take my seat in 31A and wait patiently for the stewardess.

Cons: I didn’t like how the situation was handled. I had paid for seat 26B, and someone else was in my seat. The stewardess says there’s nothing she can do, the flight is full. I told her that I was fine sitting where I was, but I would like to be refunded for the seat that I reserved. Unfortunately for both of us, there was little that either of us could do to rectify the situation. I would have been satisfied with an explanation of whom I need to contact to ask for my refund, or have the situation brought to a managers attention that could help me. Overall it was poor customer service.