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Cons: Seat could have been a little more comfortable, but overall it was fine.

Cons: flight was late.

Cons: My bags did not make it to the destination. This caused me to miss a bus and train.

Cons: Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service.

Pros: Everything was easy

Cons: Business class seats are snug for big people compared to other airlines

Pros: The food was good. The lane was comfortable

Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.

Cons: My tv screen could not show the movies

Pros: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.

Cons: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.

Pros: Flight attendants were nice

Cons: The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all.

Pros: Great crew, prompt and courteous despite the short flight

Cons: Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management.

Pros: WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!

Cons: No complaints

Cons: Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights.