Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Great crew - old style upper class seats on the older fleet now feels dated
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
I wish they gave the earphones earlier rather than when we are already in flight.
Very nice staff members are very nice and friendly helpful
We were a little late pushing back ,but arrived a head of time.
W ended up getting stuck in Edinburgh Scotland during the air strike. They cancelled our flight and No help to get us rebooked. All said down that cost us over $2,000 extra at least to get home. Hopefully we will be reimbursed somehow! Won’t be flying Air Canada again
I had a very disappointing experience with customer service. I was suffering from a severe viral infection that included a rash and persistent cough, leaving me unable to even sit upright. Given the circumstances, I requested travel credits from Canada Air, explaining the potential health risk to others onboard. However, the airline showed no concern for my condition and stated they were not in a position to make decisions based on health considerations. Despite my illness, I received no support or flexibility. Ultimately, I chose to forgo my flight due to their lack of responsiveness. It’s unfortunate that airlines like this operate without prioritizing passenger health and safety.
The 787 Dreamliner that we flew on was relatively new and a nice aircraft. We flew on a 777 which was noticeably older and the seats were average” but the 787 was very nice, especially for the price. No window blinds anymore, instead high tech adjustable polychromatic glass!! Nice.
an absolute disaster and nightmare on air condition. IT WAS FREEZING!! everyone around us had hats, hoodies, gloves outdoor jackets on. that segment of the aircraft had a fault I assume...no amount of suggestion to turn down the air con helped. otherwise all good.
Everything was very good, short delay Toronto to Regina on my return to Canada but not a big deal. Thanks Kayak, Dr. Ian Stewart
Boarded smoothly, took off on time. Entertainment screens were reliable and the movie library is abundant. Food better than wtst was served on the first leg of the journey by another airline.
Check in was incredibly fast, fukuoka was comfortable and crew very pleasant. The only negative was that the boarding was somewhat chaotic, but it so often is these days as airlines tend to board by how much you pay and not by what an orderly process of filling the plane would be.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
The plane was late (as was my flight out from Birmingham the day before)
Very friendly, service oriented and responsive crew. Very pleased with th service!
The entertainment is pretty boring. There are no new movies or TV shows from February. The food is just ok on the Atlanta to Frankfurt leg, but better on the Fra to Bengaluru leg.
Flight LH760 from Germany to New Delhi, the food was excellent, the crew was fantastic, the seats in economy are usually tight these days, so I can say that the seats were Ok, the entertainment was OK because for some reason the sound is not very clear, overall I enjoyed this flight, compared to the flight (UA 962) I took with united from San Francisco to Frankfurt in this trip, that flight was horrible. Thank you Lufthansa.
The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.
The flight was delayed by an hour. Made the connection uncomfortably tight.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
Flight was 3h50 and was only provided with a packet of oat cookies and offered a cold drink. Thankfully i'd had breakfast but for a morning flight of that length some sort of breakfast should be included. There were 2 toilets for economy but due to turbulence we couldn't use them until the last 1hr which meant the queue was then huge. Would've been nice to open up the business one for those closest to the front to use.
Crew service was poor and very little difference between premium economy and economy. Disappointed.
My bags never made it on the flight and I now have to wait for them to arrive hopefully tomorrow. You can’t even track your bags in the app to see where they are since they didn’t arrive. You have to file a claim and then wait for them to inform you when you will receive your bag. We were already delayed for an hour due to baggage so I don’t understand how my bag didn’t make the flight.
One of the worst experience given the middle seat even asked for the change no one honored,boarded at the end and overall one of the worst experience
No WiFi in either flight. No leg room, the seat in front of me left dents on my knees and the tray was so low my knees propped it up if I tried to use it.
No WiFi working on either flight. No leg room at all, the seat in front of me left dents in my knees. If I put the tray down, it was so low it was propped up by my knees. (I’m only 182.9 cm) I’m usually cool on planes, but the planes were both hot during taxi and take-off.
Very bad.i will never book British flights for future
It was good although our flight to the UK was cancelled and rescheduled for two days later. This was after we were already seated on the plane. We missed the first leg of our trip. BA did put us up at a hotel and paid for our meals but we lost our hotel costs in Glasgow.
The crew was very nice and pleasant. We were very reluctant to book our flight with British Airlines because we had bad experience with their flight attendants on the previous trips, they were rude and not helpful.
I am a 25+ years American Airlines member. British Airways is simply above and beyond in every customer satisfaction category.
There’s no comparison for new avatar of air India. Long live Air India. Amazing hospitality and ultra soft polite charming crew
Bad seats. Broken entertainment system. Charging port not working. Seats were broken worn out. Crew was amazing. They helped as much as they could.
my experience with kayak was terrible. Team kayak just left me with a booking and limbo and preffered not to contact me.. Instead when I contacted the team they said the booking is cancelled. Seriously 5 days after booking u were waiting of my call to inform me of the incompetence of the team. This will be taken up with higher authorities
Poor hygiene in the lavatories. Limited control of passengers who often were up standing around my seat talking loudly with their friends.
Too many changes in departure time (4-5 times before the actual departure time was determined) with no reasons provided.
It was far better than what others had led me to expect. I would fly with them again. Don't expect all features of the entertainment system to work.
The plane interior was incredibly outdated. Nothing worked. My tray table was taped together (yes, TAPED!). None of the TV monitors worked. There were no buttons to turn on the overhead lights or call for a flight attendant. There was no indication of where we were or how long it would be till we got to our destination. This was a 15 hour flight btw. I was seated near the bathrooms and after a few hours on the flight, it smelled strongly of urine. It was sickening. There was only a USB charging outlet and you had to use your phone to watch movies through their WiFi. Somehow the outdated charger made it take so long to charge my devices. I paid for my seats and they definitely did a bait and switch on me. The seats I paid for were NOT the seats that I got. I will NEVER use this airline again and I highly recommend that others don't.
Terrible. Air India canceled my flight out of Kathmandu because of airport constructions but did not tell me. They should not be selling night flights out of Kathmandu right now that they know they will not honor. The staff was terrible and not helpful with my rebooking or compensating me.
Good experience, comfortable seats. Entertainment did not work but vista wifi and entertainment worked great.
Flight leg to and from IAD/Delhi was good. The leg to and from Delhi/KTM was terrible.
