Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.
Crew was not good and service was bad. Not happy
1. Please deploy better trained and courteous staff. 2. Wheel chairs be available at all steps of layover till boarding gate. 3. Food services be also improved . 4. TV and phone charging facility be also provided.
Cabin crew were not welcoming.was expecting excellent after traveling in Emirates from Houston to Dubai.
Pros: "Food and crew was good"
Cons: "An adults only section would be great as there were a lot of screaming children on board, also seats were a bit on the small side"
Cons: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Pros: "Food is amazing, planes are good."
Cons: "The boarding crew at the gate did not say anything while weighing the carry on bag. I was ask to go to another person who issued me check in baggage sticker and told me to hand over your baggage to a person inside. At last he mentioned to not put any valuables in that bag. My carry on bag was just 1lb extra and the first person could have told me right away and I would have thrown away chocolates and brought down the weight to permissible limit. In general passenger do carry valuable stuff in carry on bag. I had to follow whatever I was told."
Pros: "Fast boarding, on time, movies."
Cons: "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Pros: "Good seats"
Cons: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"
Ambience of the aircraft was great. Spacious seats with sufficient leg room in economy class. The layover could have been shorter.
My Tv don’t work the whole from Doha to New Delhi. Overnight didn’t work from Bos to Doha and had to eat food without light
Good and comfortable flight Helpful crew Decent food and drinks
Was humiliated at Doha airport, treaded like a cattle class traveler, I hold platinum pro status with AA and I don’t fly economy even domestic but was made to travel in the middle seat in economy class and boarding zone 3 and was denied lounge access at Doha airport. Never was humiliated like this before.
Pros: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Pros: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Pros: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Cons: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Pros: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Pros: "The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty."
Cons: "Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches."
Pros: "All great!"
Cons: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Pros: "Food was ok"
Cons: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Pros: "Excellent service from the crew and prices were good."
Cons: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Pros: "Water provided."
Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Pros: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Cons: "More snacks maybe lackerli"
Pros: "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
Cons: "Nothing"
Pros: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
i bought a biz class fare but a few days before vistara always changes my biz class flight to economy .. happened to me 4 times .. seated could be wider .. boarding could be more organized .. crew did their best but not enough resources all in all very poor experience
I have been taken about 500 flights over the last 22 years or so and I would say that in terms of cleanliness and interior maintenance this particular plane was by far the poorest one I had. The upholstery and carpet was downright dirty and poor. Practically every single video system was nonfunctional. Practically every single food tray was bent and could not hold the food tray. On and on. Its a joke to even be asking feedback. Air Indi needs to be embarrassed to be putting out this level of service.
One of the On board crew misbehaved and services were poor
Flight was delayed in total one and half hours that was typical old Air India .. So avoid new Airindia with same old reputation. Make sure flights are in time .
plane is clean and well taken care of cabin crew
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."
Pros: "Crew was friendly, flight was relatively empty so comfortable."
Cons: "The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late."
Pros: "Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class."
Cons: "We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in."
Cons: "There was no personal entertainment system nor USB port for charging."
Cons: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"
Pros: "The plane was nice."
Cons: "6 hours late. No explanation. No apology from any Air Astana employee."
Pros: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."
Pros: "The chairs were comfortable and the Chicken dish was delicious."
Cons: "Boarding the plane was hectic and unorganized."
Pros: "The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment."
Pros: "Price Travel Kit Relatively new aircrafts"
Cons: "I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training."