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Pros: ANA is nothing but amazing. Great customer service and pleasant ambiance.

Pros: More leg room than most flights.

Cons: Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly.

Cons: Food was really unpleasant and entertainment all out of date movies

Pros: the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)

Pros: The crew was helpful.

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Pros: Crew was friendly and helpful.

Cons: Seats are definitely too small in both directions.

Pros: Very comfortable seat. Excellent service. clean toilet.

Cons: Food.

Pros: Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight.

Cons: Hard to ask for more spacious seating but I will.

Pros: A Great Crew

Cons: Next time I have to check in on line before going back.because there was a long line up.

Pros: Food was the worse

Cons: Improve food that will be suitable for human beings

Pros: Free food!

Cons: N/A

Pros: Food & service on the flt was super!!

Cons: Had a baggage issue w my other airline, who had me complete a baggage report, however Eva Air did not have me complete a report, so thought that was going to be an issue getting my bag to Bali?!? We will see in a day or so?!?

Pros: Crew was very nice.

Pros: Service overall excellent. Attention to needs of pax.

Cons: Food and beverage can still be improved. Aircraft configuration can be improved. Space too tight to even an average size person.

Pros: Crew was supportive

Cons: Improve food quality and variety for vegetarians

Pros: Cabin smelled nice

Cons: More languages spoken

Pros: I liked nothing crew rude and racist they hate white people all the Chinese people where able to lay down and sleep me being white and American they gave me a eilee Seat with someone sitting next to me so I never was able to sleep all other passengers had no one sitting next to them and where able

Cons: The airlines charged me twice 320 for my 2 surfboards for total of 640.00 which is wrong the crew rude they broke my suitcase handles tore apart my surfboard bag over charged my sports bag will never fly this airline Shanghai should b called shanghell the Chinese people in airport r rude and mean

Pros: Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep.

Cons: The lady sitting behind me putting her feet on me... not a fan.