Cathay much better than other options Imigration was a total mess on arrival in KL but not Cathay s fault
Average flight for which I paid too much for on a last minute purchase.
Pros: "crews were nice"
Cons: "Very crowded flight. Fully book. Super busy bathroom. Food was bad"
Cons: "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
Pros: "The crew carefull and the seat comfort"
Cons: "Cathay Pacific should be open direct rounte from SGN to MEL"
Pros: "Flight departed on time and even reached early. Flight staff was very friendly and welcoming. Nice selection of snack throughout the 16hr flight. The economy seats were to me at least very roomy"
Cons: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
Pros: "comfortable seats with good leg room"
Cons: "Cabin crew did not offer much service. No coffee, tea or water offered."
Pros: "the airline provided good communication to customers regarding potential flight re-scheduling and check-in information. the service was good, with a selection of meals. the onboard flight entertainment was very easy to use and had a large range of contents to view. overall I will fly with Cathay again."
Pros: "attentive and courteous crew members Landed more than an hour early extremely smooth landing toilets were clean till the end though it was a 15 hr flight"
Cons: "smaller flights"
We purchased a Go First Pass for 10 Euros each so we could board first, but everyone was able to board at the same time so we wasted 20 Euros. The flight left ab out 15 minutes late and was not allowed to land at Healthrow so we had to circle Heathrow for about 45 minutes. This caused us to almost miss our flight from Heathrow to Atlanta.
Severely delayed with no notice. Could have arrived at the airport hours later had we been informed of the delay
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "I didn’t like anything"
Cons: "The female FA gave me an attitude when I asked about moving to a window seat"
Cons: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Pros: "Crew were ok. But flight was delayed and cabin was very warm."
Cons: "If airline informs of delays, cooler cabins"
Too many people at the boarding gate... not enough sitting at the gate for all passengers. The next gate was boarding around the same time for Pheonix, and waiting passengers were bleeding into both gates. It was confusing and chaotic. The flight and service onboard was good. No complaints there.
Seats were too close together. I'm 5'10" and I really had trouble relaxing with less then 1/2 inch of knee space. Plane was really late and after customs we barely had 15 minutes to catch our connecting flight left even though we allowed for 3 hour layover at this location.
Cons: "The flight from London to Miami was great! The one from Miami to Las Vegas was awful. No seat-back entertainment screens, not power outlets so you could watch on your own device, one bottle of water for a five hour flight, and ride, inattentive cabin crew. I should point out that while I booked through BA, both flights were operated by American Airlines."
Cons: "Sorry the attitude to help people after a cancelled flight is sucks,"
Pros: "Staff was great. Good experience for our first overseas flight"
Pros: "Original timing"
Cons: "Boarding was a chaotic affair. Landed late but no mention of apology. Disappointed."
Pros: "All the flight attendants were so friendly and helpful! Nothing"
Pros: "Movie selection made a long trip feel very short."
Cons: "Luggage didn’t arrive and was left behind during connection flight. Who knows when I’ll receive it."
Cons: "We were told that those boarding and didn’t need carry on luggage. We went to do so and was told to get in line. When we got in line and up to go on plane, the person (a lady) told us we couldn’t."
Pros: "Professional, nice and pleasant staff, food, timeliness"
Cons: "Small leg room, thinness of Sears such that any small movement from person behind was like a kick to the waste/back, old small entertainment screen, no eye masks"
Cons: "Terrible service! Had to pay 50 pounds to check in bags, but didn’t get checked."
Pros: "The crew was nice, and the flight was quick and painless."
Cons: "The seats didn’t recline so it was a bit uncomfortable"
Pros: "Crew were polite"
Cons: "Take off was over an hours dinner a half l late"
Cons: "The plane was very hot from the previous flight, and it didn’t seem like the AC was doing much."
Cons: "Mediocre, flight delayed toldto go to gate, Checked at gate after 1hr returned to departures the back to gate checked again, problem with seatbelt had to ask multiple times for Help. Not sorted went through flight unfastened with buckle issue, flight attendant attitude very poor."
Pros: "Am very upset with how I got treated"
Cons: "Paid GBP 26.99 to be able to take with me my carry-on that was refused by a groundstaff standing outside and informing me she determined what would happen. Bad bad experience and paying GBP 26,99 for nothing is a real shame"
Pros: "Overall it was great, the fast boarding was efficient. It was a quick flight but space at seats are good."
Cons: "Slow boarding at plane, seats are not reclining."
Pros: "The cabin crew were friendly and it was a comfortable flight"
Cons: "The staff at luggage drop weren’t particularly friendly and we were only given half an hour’s notice of the gate which wasn’t long enough"
Pros: "Crew was nice, boarding was quick, flight was smooth and arrived 20 minutes early to our destination. I looked ahead on their site and paid a little extra for XL seats, with those you get speedy boarding and can bring a purse or backpack on top of your one rolly-bag carry on - they make it VERY clear on their site that you are only allowed 1 carry on within very specific size measurements. The XL seats were worth it for the leg room and extra small bag."
Cons: "No snack, no entertainment, and a charge for water."
Pros: "The speed of the que was not to bad"
Cons: "Very unprofessional service from the lady that checked myself and my friend in. I had 2 very small bags with me. Not even reaching 15 kilos. Has I had problems with my big luggage I had to use to smaller bags. She said very rudely. "You paid for 1 bag, you will have to pay. Surely whatever the policy is. She could use her common sense and be more understanding as I told her the zip in my bigger bag wouldn't close. The smaller bags didn't even weigh 15 kilos. We then had to pay 38 pounds for absolutely nothing. After we paid She looked at the bags as if she knew she was wrong as they were so small it really didn't justify that amount of money. We payed then she said nothing and angrily told us to speak to customer services and get out of the que as there were more other ppl in line. I will never ever use easyjet again. Will go to British Airways or raynair. Easyjet greed for money is ridiculous."
Cons: "have to pay 55 euro’s for checkin .... crew very rude at the desk"
Pros: "Quick on-time departure. Friendly crew and a spanking new aircraft."
Cons: "Paid for baggage and Ryanair lost my bag. No one really seemed to bothered by it, either. Was told to file a claim in 3-4 days."
Pros: "Liverpool airport, flight"
Cons: "Service from ground staff in Palma Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again."
Pros: "Crew was nice"
Cons: "Baggage policy is very unclear. Boarding procedures are slow and inefficient. Seats are uncomfortable. Air didn't function and the flight was very hot."
Cons: "Check in and baggage are a total nightmare I will never use them again"
Cons: "Flight was late. They announced that it was time to start boarding so we left our seating area in the airport just to go stand around for a half hour. Then they scanned our passes and made us stand outside in the windy cold for another 15 minutes. They should’ve let us stay where we were until the plane was actually ready."
Pros: "I took 1230 flight from stansted airport to Edinburgh. I carried a personal baggage with me on the plane then flight attendant took it away and told me I will get it back at the arrival belt. When I landed I couldn’t find mine. I had reported to the ground desk and they not helpful at all. So now I lost all of my travel documents and money. I feel so bad. This Tuesday I will fly back to Thailand and still don’t know how to redo my passport."
Pros: "Shorter flight back, quiet flight and very good luggage policies."
Cons: "Our gate number was shown 10 minutes before the gate was supposed to close at 19.05. We were kept standing until 19.35 (when the flight was scheduled to depart) and then the door was opened, just for us to sit on the staircase waiting to be admitted into the plane for another 20 minutes. I understand delays and unforeseen events, but no rep had the courtesy of telling us why we had been kept waiting this way, on the contrary we were told to move further down the stairs so we can make more room, resulting in being crammed one next to each other. Eventually at around 8 pm we were finally allowed to get on the plane. Not a cool experience, especially when Luton is 2hrs away from London so the passengers had already spent at least 3-4 hours on the road to get to the airport."
Pros: "Nothing was good about this flight"
Cons: "Flight was delayed by 4 hours, Ryanair lied to us the entire time"
Cons: "The representatives were not friendly and having to pay an additional large fee for normal size carry on luggage is ridiculous."