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New York hotels near Union Square
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Best New York hotels near Union Square
Located in the heart of New York, this family-friendly hotel is steps away from Columbus Circle and Central Park. Lincoln Center and Metropolitan Opera House are also within 10 minutes. 59 St. - Columbus Circle Station is only a 2-minute walk and 57 St. - 7 Av Station is 3 minutes.
Overall 9.0 Excellent
Based on 1,077 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
8.5
Excellent
8.8
Excellent
10.0
Excellent
8.0
Excellent
9.7
Cons: Not having mosquitoes
Located in Midtown, this luxury hotel is steps away from Broadway, Times Square and Minskoff Theater. 5th Avenue and Lunt-Fontanne Theatre are also within 5 minutes. 49th St. Station and 5 Av Station (W. 42nd St.) are within a 5-minute walk.
Overall 8.6 Excellent
Based on 2,576 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.8
Excellent
8.5
Pros: Best location in the heart of Times Square. Modern and very comfortable hotel. Rooms clean and well serviced.
Cons: Staff can be abrupt. Not very personal. No pool. Breakfasts below average. Overall not much to complain about.
Excellent
9.4
Good
6.0
Pros: Location
Cons: Overall atmosphere less than satisfactory
Excellent
10.0
Pros: Very Clean, Very Modern. Loved it!
Good
6.8
Pros: Location was great
Cons: A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
Excellent
10.0
Pros: The view of the city and comfortable bed
Excellent
10.0
Pros: Location, rooms, restaurant, and 54th Floor Lounge were very nice
Cons: Everything... we will be back.
Excellent
10.0
Pros: Very clean rooms, updated rooms, great service, great location.
Excellent
10.0
Pros: Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Okay
5.1
Pros: Overall staff was friendly.....BUT
Cons: Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
This family-friendly New York hotel is located in the entertainment district, steps away from August Wilson Theater, Broadway Theatre and Ed Sullivan Theater. Circle in the Square Theater and Winter Garden Theatre are also within 5 minutes. 50 St. Station (Broadway) and 7 Av. Station (E 53rd St.) are within a 5-minute walk.
Overall 8.5 Excellent
Based on 2,376 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2.0
Pros: Nothing.
Cons: Definitely STAY AWAY from that place!! I came at freezy night, the room temperature was at 76 and didn't go higher. I called operator, he sent "engineer" which couldn't do anything he said that's the highest, i called operator and said it's not acceptable, he said the they can't do nothing the whole hotel is set at this temperature (really??). I said show me another room as u sound now ridiculous. Then the same(!) "engineer" came and.. oh miracle (!) he fixed it. I said all of u guys are such LIARS!! Just made me SO mad and irritated for no reason. Overall: WAY overpriced hotel for the way it is, HORRIBLE "costumer service" from most of the stuff here, no room delivery after 11:30pm (really?!), No parking space, Spent almost $300/night for the room doesn't even have tube. It's not a hotel, it's bullshit!.
Excellent
10.0
Pros: This hotel saved us after an incident with our Airbnb accommodations left us stranded in the city. We are so glad to have found this gem, at a reasonable price and in such a great location. The excitement of Times Square is right outside your door, yet inside the hotel you are able to get quiet and restful sleep. Staff was very friendly and accommodating. We enjoyed a wonderful meal at the hotel restaurant just before our broadway show, and then walked a few blocks to the theater. Would definitely recommend!
Good
7.1
Pros: Location is good enough. But still not in the midst of happening place of time square. Front desk staff was helpful and pleasant . View from window was amazing
Cons: Travel conceirage was awful. Whenever I looked for them they are not available . Had to go that counter minimum 4 times from my room to get him. He was always out of his place. Finally when he given me advice it went wrong. I wanted to go to Statue of Liberty and he told me to pick a taxi instead of metro. It cost me 35 dollar in the taxi and driver told me best way was metro and he surprised travel concierGe advised me taxi. He said this people doesn't know anything about outside. Not even a bottle of water complementary. All toiletries are bare minimum and had to ask for certain things.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Good
6.0
Excellent
10.0
Good
7.7
Excellent
8.0
Pros: Fun, modern sci-fi inspired design, excellent food, bar and restaurant were great. Staff were mostly courteous and attentive. Room service was quick. Shower was excellent :)
Cons: Wi-fi was terrible. Even after I paid the 14.95 for "high-speed" we had constant connection problems. On my third night the Novotel wireless network didn't even show up on list of available networks and was seemingly down for the remainder of the night. Not as big a deal on a leisure trip, but if I had been there for business I would have been screwed. The sink in the bathroom was poorly designed. Every time I turned on the faucet, water would splash up and out of the bowl and get everything on the counter wet. Had to keep water on lo-flow to avoid this.
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious
Cons: Some hidden fees & deposit was larger then website said it would be
Excellent
10.0
Pros: Happy customer Great bar food and courteous staff prices are a little high but it's New York everything is pricey like this place it's my third visit
Cons: Can't think of a thing
Excellent
9.4
Pros: The bed was amazing and the location was great.
Cons: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.
Excellent
8.0
Pros: The location is excelleñt, and everything is fine. Clean room, nice view, quiet, easy check-in/out, validated parking. The bed was comfortable, and every call to the hotel before and during our stay was.answered by a person who was knowledgeable and polite. Very nice.decor and shower.
Cons: The price was a toich higher than we hoped, but considering that we were able to walk everywhere, the extra $30-$40 was a premium for the location. Parking is only a few doors away and validated so remember to get your parking ticket stamped.
Excellent
9.7
Pros: Great location, value for money, loved the room, the bar and terrace were very cool. Great vibe and value overall.
Cons: Even with a hotel stamp, parking lot down the street was still almost $50 overnight. Wish hotel credit would have been worth more.
Good
6.5
Cons: 1. Due to computer glitch, our reservation was "lost", took staff an hour to reinstate it. 2. Refrigerator in the room did not have a single bottle of water. I had to take medication without any water. 3. Ice machine on the floor was broken, no ice whatsoever. 4. Room had coffee machine, but no tea/coffee and water in the room.
Excellent
9.7
Pros: Room was nice, very clean. Shower was great. Loved the ambiance. Really in the heart of everything. Amazing Cuban restaurant right next door, stone's throw away from Central Park and Times Square. Would definitely stay again.
Cons: Only one outlet in the room had enough power to charge my phone. It was odd. I tried it with other phones as well, to be sure it wasn't just me. It wasn't. Only one worked. This would have been a problem if I were with others in the room.
Excellent
8.0
Pros: The hotel was in close proximity to Times Square.
Excellent
10.0
Pros: There was a problem with our bathroom that was not addressed appropriately on the night it was reported. The manager the following morning was profusely apologetic and provided complimentary breakfast for our party, in addition to addressing the problem.
Okay
4.2
Pros: The location is great but they made little effort in making guests comfortable.
Cons: There was a huge crowd for an outdoor party on the nightclub deck. Our room shook all night until about THEEE AM. You couldn't hear the tv in the room and forget sleeping. It was miserable.
Excellent
10.0
Pros: Everything was great
Excellent
10.0
Pros: Really close to time square with an excellent view. Rooms were modern and spacious... Beds were really Comfy and had a great nights sleep despite the central location.
Excellent
10.0
Pros: This hotel was in the best location. It was close to Central Park and. Subway stop.
Excellent
10.0
Cons: Location
Excellent
9.7
Pros: It was a perfect hotel
Cons: Nothing
Excellent
8.0
Pros: Location is perfect, close to theaters, Times Square, Central Park, radio city music hall and shopping.
Cons: They were recently reopened post pandemic so some services were less than optimal (cable tv, slow Wate drains in shower). Engineering and Housekeeping were incredibly responsive and kind. Great public area spaces, especially outdoors.
Excellent
8.0
Pros: Rooftop terrace, food service, and comfortable rooms.
Cons: Bit overpriced. We have had comparable or better stays, for less money.
Excellent
9.7
Pros: Modern furniture and decor. Outdoor lobby/restaurant over looking Times Square withe excellent view. Great hotel. Excellent service, friendly staff standing near front to help you.
Cons: Old fashioned blow dryer in a bag. I had to hunt for it (we are used to hotels with I attached to the wall). The sink is too high. I had to stand on tip toes to stand on tip toes to wash my face.
Good
7.7
Pros: Location
Cons: No drinking water available in the room and ice machine was out of order. The coffee in the restaurant tasted like it was burnt.
Excellent
8.5
Pros: The location was ideal for our purposes, being close to theatres, restaurants and Rockefeller Center. The staff were nicely accommodating and helpful. The place was clean and comfortable.
Cons: The bathroom lighting is woefully inefficient and of no help for applying makeup. The lighting in the room is not much better, and there are only three small drawers available inside the closet for clothes. The lobby has a sort of a cartoonish modern décor.
Excellent
9.1
Pros: We liked everything about the hotel. The staff were friendly, the room was clean and the location was on Broadway, just one short block from 7th Avenue. I would stay again. It was a very good experience.
Cons: The only thing I questioned (but was not a big deal) was the bathroom was small - couldn't fit 2 people in at once. The shower pressure was too good. Meaning that it hurt the body when the hand held was used. The rain shower was good but if you didn't want to wet your hair, you had to use the hand held which in turn was so powerful that it hurt the body. It didn't bother me that much but it was the only thing that was a bit uncomfortable.
Located in Midtown, this luxury hotel is within a 10-minute walk of 5th Avenue, Chrysler Building, and St. Patrick's Cathedral. Grand Central Terminal and Rockefeller Center are also within 10 minutes. Lexington Av.-53 St. Station is 7 minutes by foot and 51 St. Station is 7 minutes.
Overall 8.5 Excellent
Based on 1,857 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Good
7.1
Excellent
8.0
Excellent
9.1
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: We went to NYC just before Christmas and could not have been happier with this hotel. Although our room was small, we did not spend much time in the room and therefore it did not bother us! The staff was so friendly and helpful and the location was amazing! We would definitely stay here again on our next visit to the city!
Excellent
10.0
Pros: Great location, great staff, great value
Excellent
8.8
Pros: Clean and comfortable upscale hotel with a very friendly and accommodating staff.
Cons: The restaurant pricing, especially for breakfast, is out of control.
Excellent
8.5
Pros: Room was quiet and clean.
Cons: We were surprised by a $30 “resort fee” that we had to pay upon check -in.
Excellent
10.0
Pros: Rooms are quite larger, ceilings high. Decor is modern but not colorful.
Cons: Still some areas under construction
Excellent
10.0
Pros: Exceptional hotel, with Professional staff, helpful with ever turn. Polite staff, clean and comfortable rooms, fantastic
Cons: nothing
Excellent
10.0
This family-friendly New York hotel is located in the entertainment district, within a 10-minute walk of Times Square, New York Public Library and Grand Central Terminal. Radio City Music Hall and Richard Rodgers Theatre are also within 10 minutes. 5 Av Station (W. 42nd St.) is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 6 minutes.
Overall 8.5 Excellent
Based on 683 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Very close to local sights and shopping. Easy check in and good WiFi speeds. Friendly crew and good mobile streaming to tv.
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: The lobby is wonderful. The staff are tremendous. The rooms are spacious and comfortable, although one was a bit noisy. But we were moved without fuss and very efficiently. Coffee and tea making equipment is by request. Good restaurant and bar.
Cons: The noisy room.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.0
Pros: Friendly and helpful staff. Good location. Comfortable bed and nice room.
Cons: Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.2
Excellent
10.0
Excellent
9.4
Excellent
8.5
Excellent
10.0
Okay
5.4
Excellent
9.6
Pros: Room was very comfortable. Breakfast was excellent.
Cons: Sometimes I had difficulty understanding the staff as their first language was french.
Excellent
9.7
Pros: Bed was unbelievably comfortable.
Cons: Bathroom was not as well outfitted as the bed.
Excellent
10.0
Pros: Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Mediocre
2.0
Cons: They didn't honor the booking for three so we walked out.
Good
7.4
Pros: Service was great, room was nice, free upgrade!
Cons: Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
Excellent
9.1
Pros: Clean, nice, good staff. Spacious rooms. Good location.
Cons: Shower was a bit outdated.
Excellent
10.0
Pros: It went to Sofitel and resides there permanently. To accommodate a late evening meeting, staff in the in-house restaurant, Gaby, expedited my dinner order. Across three continents and three cities--New York, Amsterdam and Marrakech--I have come to rely on and expect great service.
Cons: I haven't found it yet.
This family-friendly New York hotel is located in the shopping district, within a 5-minute walk of 5th Avenue, Central Park and Madison Avenue. Museum of Modern Art and Carnegie Hall are also within 10 minutes. 5 Av.- 60 St. Station is only a 5-minute walk and 57 St. Station is 5 minutes.
Overall 8.5 Excellent
Based on 397 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Excellent
10.0
Excellent
8.8
Okay
5.1
Pros: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.
Cons: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.
Good
6.0
Cons: Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
Excellent
10.0
Pros: Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.
Cons: N/A
Excellent
10.0
The room was remarkably clean. Great housekeeping.
Located in Battery Park City, this luxury hotel is within 2 mi (3 km) of One World Trade Center, Brooklyn Bridge and Ellis Island. Empire State Building and Grand Central Terminal are also within 9 mi (15 km). Bowling Green Station is only a 5-minute walk and Whitehall St. Station is 6 minutes.
Overall 8.6 Excellent
Based on 69 reviews
All
- All
- Young couples
- Solo travellers
Good
7.1
Excellent
8.8
Located in Greenwich Village, this hotel is within a 5-minute walk of Whitney Museum of American Art and The High Line Park. Chelsea Market and Bleecker Street are also within 10 minutes. 8 Av. Station (W 14th St.) is 9 minutes by foot and 14 St. Station (8th Av.) is 9 minutes.
Overall 8.3 Excellent
Based on 2,678 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.5
Good
7.1
Excellent
8.6
Pros: The rooftop was amazing !
Cons: Was confused about the hotel facilities and how to gain access to the terrace - more info at checkin would be good
Excellent
10.0
Excellent
10.0
Excellent
9.7
Okay
4.0
Pros: the location was good
Cons: This place needs a makeover badly. Not only did it look run down but there were many issues with lack of maintenance in the room. They also didn't honor the special promised on their webpage then won't answer my emails now. Poor customer service on top of a tired hotel. Avoid.
Okay
4.0
Pros: Friendly front desk staff.
Cons: $34 resort fee includes WiFi, which nearly always means they'll just take any separate WiFi charge off the bill when you leave. Not here! $19.99 daily upcharge for "fast" WiFi, and no warning whatsoever, not even when you check out, unless you ask. They took some but not all WiFi charges off. But hey, if you don't need fast WiFi or don't mind paying $54 per day for it, the hotel is great.
Good
6.0
Pros: Bed was comfortable. Room was small but adequate. Nice views
Cons: Night stands are sloped. Meaning drinks don't stay put. Tiny bathroom. Almost claustrophobic. Stingy with soap and lotion- replace if shen you clean and don't make me call for some. Also don't close roof for renovations without telling people in advance.
Excellent
8.2
Pros: Stayed for conference and anniversary. Asked 3 days ahead to have flowers delivered to room. Never happened. Asked day of and they would have concierge reach out to me. Never happened. Restaurant. Was outstanding. Top floor was a bunch of nobodies acting quite pretentious.
Excellent
10.0
Pros: Super comfortable bed, awesome views, helpful staff, great location.
Cons: Bluetooth speaker wasn't working when we arrived but the staff replaced it pretty much immediately. Thanks for that!
Excellent
8.0
Pros: The bed was OK. A bit squeaky. The hotel has a cool vibe
Cons: The rooms are small. Bed squeaky.
Good
7.4
Pros: Cannot beats the location! It’s very high in NYC Hot zones!
Cons: The Standard Highline review TOILET PAPER! Worst toilet paper ever!!! BRING YOUR OWN!! SERIOUSLY!!!!!! It’s like Cold War East Germany Military-grade issued!!! Single ply you can almost see through!!! If you’re not careful, you might sand off your butt or get a bad paper cut! Really for almost $400/night to have such crappy toilet paper???!!!??? (Pun intended!) Really BRING YOUR OWN TP!!! Otherwise everything was quite nice - especially the views from the room!!!
Located in Midtown, this luxury hotel is steps away from Broadway, Times Square and Minskoff Theater. Madame Tussauds Wax Museum and Lunt-Fontanne Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and Times Sq. - 42 St. Station is 5 minutes.
Overall 8.3 Excellent
Based on 2,080 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.7
Excellent
8.2
Excellent
9.6
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
8.2
Excellent
10.0
Good
7.7
Excellent
10.0
Good
7.1
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
8.0
Pros: The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators.
Cons: The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Good
7.1
Okay
5.4
Excellent
10.0
Excellent
10.0
Excellent
8.0
Okay
4.8
Good
7.4
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Everything was clean and the service was on point.
Cons: N/A
Excellent
8.5
Excellent
10.0
Excellent
8.0
Good
6.2
Excellent
8.0
Excellent
10.0
Excellent
9.4
Good
7.3
Excellent
9.1
Excellent
8.5
Excellent
10.0
Okay
5.7
Pros: View and location was great for theater and Times Square.
Cons: I had to complain about room cleanliness and called that room service had not come on 2 occasions.
Excellent
10.0
Pros: I love the view
Excellent
8.0
Pros: Location and cleanliness were great.
Cons: The beds can be more comfortable
Good
7.1
Pros: Great location and some great views.
Cons: They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
Excellent
8.2
Cons: The did not clean the room very well
Okay
5.3
Cons: Charge for parking,time to get car,comfort of room.
Excellent
8.2
Pros: View Restaurant staff was great! Nice suite with view of Broadway.
Cons: Construction noise in the morning.
Excellent
9.6
Pros: The hotel was clean and staff friendly.
Cons: The construction was a bother and woke us up at 4 am.
Excellent
8.5
Pros: Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient.
Cons: automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Excellent
9.6
Pros: Very Nice Hotel with a lot of action
Cons: Expensive
Located in Midtown, this hotel is within a 10-minute walk of Macy's, Times Square and 5th Avenue. Madame Tussauds Wax Museum and Madison Square Garden are also within 10 minutes. 34 St. - Penn Station (Fashion Av.) and Times Sq. - 42 St. Station are within a 5-minute walk.
Overall 8.2 Excellent
Based on 11,425 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Okay
4.2
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
9.7
Excellent
9.7
Good
7.7
Excellent
10.0
Good
6.0
Pros: Rooms were clean, shower was great, restaurant was excellent
Cons: staff didn't want to help with anything, on the 15th floor and could still hear the music from the bar from the 2nd floor at 1am
Good
6.2
Pros: Location
Cons: They charge at least 5 USD per package if you get anything delivered. Check-in process is a nightmare. No closet in the rooms. Not good for business trips.
Excellent
10.0
Pros: Very reasonably prices for the time I stayed and extremely cozy! The bar on the 2nd floor is a great place to unwind and the staff was super friendly.
Cons: N/A
Excellent
10.0
Pros: Loved the atmosphere and overall environment.
Excellent
9.7
Pros: Room was comfortable, very efficient for the space and quiet. NYC can be loud due to traffic and people, but I was not disturbed! They also welcomed me with a personal, hand-written note in the room.
Excellent
8.8
Cons: Noise!
Excellent
9.7
Pros: Super comfortable beds, great location cool bar and super friendly staff
Cons: I know its NYC but rooms are small
Excellent
8.0
Pros: Location
Cons: Luggage storage
Excellent
10.0
Pros: Really enjoyed my stay here. Amazing from start to ending. Great friendly and helpful staff. Customer service excellent!! The beds are super cozy, rooms are small yet still beautifully modeled. Would definitely recommend staying here again my next visit. Great location in the heart of timeshare. Amazing!!
Cons: Loved everything
Excellent
10.0
Pros: Sheet as comforter. Body wash shampoo pump in shower! Cell phone shelf and outlets to charge underneath on wall by bed
Excellent
10.0
Great location and staff. Only downside was how tiny the rooms are. Makes sense for Manhattan though
Located in Midtown, this luxury hotel is within a 15-minute walk of Times Square, Radio City Music Hall and Intrepid Sea, Air and Space Museum. Rockefeller Center and Grand Central Terminal are also within 1 mi (2 km). 49th St. Station is 7 minutes by foot and Times Sq. - 42 St. Station is 7 minutes.
Overall 8.2 Excellent
Based on 2,843 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Mediocre
2.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Room was very clean. Great staff. Great amenities. Close to all restaurants/bars, time square, parks, etc.
Cons: Rooms were a bit outdated.
Excellent
10.0
Pros: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.
Cons: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Excellent
10.0
Pros: It was clean
Cons: Nothing
Excellent
10.0
Pros: Amazing room, location and staff.
Cons: Nothing
Excellent
8.8
Pros: The bed was super comfortable
Cons: The front desk could have been friendlier
Excellent
9.6
Pros: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else
Cons: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Excellent
8.0
Cons: Can't say anything bad about this booking.
Excellent
10.0
Cons: Front desk staffs
Excellent
8.0
Pros: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.
Cons: WiFi wasn't free unless you sign up to rewards club.
Okay
5.7
Pros: If you want to be in the middle of it all at Time Square stay here.
Cons: Everything from the quality of room service, attention to detail and cleanliness, broken wifi, and price tag was incredibly underwhelming for a 4+ star hotel. The Hilton a few blocks away is a better value and so is the Westin across the street. This hotel felt stuff, old and dated.
Excellent
10.0
Pros: Loved the location, quietness, cleanliness and courteous staff
Cons: Paying for wifi
Okay
4.5
Pros: Nice hotel friendly people
Cons: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Excellent
10.0
Pros: Bed
Cons: Bell hop was not around when I needed to get my luggage from storage
Good
7.1
Pros: for the buffet breakfast they write down 18% tip???
Good
7.4
Pros: Great room, great view
Cons: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.
Located in Midtown, this luxury hotel is within a 5-minute walk of Carnegie Hall and 5th Avenue. Museum of Modern Art and Central Park are also within 10 minutes. 5 Av.-53 St. Station and 7 Av. Station (E 53rd St.) are within a 5-minute walk.
Overall 8.0 Excellent
Based on 1,090 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
10.0
Pros: Burgers
Excellent
10.0
Pros: Everything
Good
7.4
Cons: Rooms need to be updated
Good
7.4
Pros: The bed was ok
Cons: Every thing was To old
Good
6.8
Cons: Repeatedly being charged for services we had not used. Watch your final bill!
Located in Midtown, this eco-friendly hotel is within a 5-minute walk of Museum of Modern Art, 5th Avenue, and Radio City Music Hall. Top of the Rock and Broadway Theatre are also within 10 minutes. 5 Av.-53 St. Station and 7 Av. Station (E 53rd St.) are within a 5-minute walk.
Overall 7.9 Good
Based on 1,962 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.4
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Good
6.8
Excellent
9.4
Excellent
10.0
Okay
4.0
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
10.0
Good
7.7
Good
6.0
Excellent
9.4
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Good
6.8
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
8.5
Excellent
10.0
Excellent
8.8
Excellent
9.7
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Good
6.2
Excellent
9.4
Good
7.1
Good
7.0
Excellent
8.2
Excellent
9.7
Good
7.1
This family-friendly hotel is located in the city centre, within 1 mi (2 km) of Times Square, Broadway and Rockefeller Center. Grand Central Terminal and Chrysler Building are also within 2 mi (3 km). 66 St. - Lincoln Center Station and 59 St. - Columbus Circle Station are within a 5-minute walk.
Overall 7.8 Good
Based on 2,954 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.0
Mediocre
3.7
Good
7.7
Excellent
8.2
Okay
4.3
Pros: The lobby was clean and inviting and the location was excellent.
Cons: When I arrived, my room was not ready. After two hours of waiting I was told that the people who were previously in my room had paid extra for a late check-out and were still there. They did not care that I paid to check in at a certain time, but was not able to get to my room. After three hours, I was given a different room. The room was small which I expected since I have traveled to New York many times, but it was entirely too small for three people. It may be fine for a couple with 1 bed. The décor of the room was good, but the room was not up to my standards for cleanliness. The drapes had stains on them, the air vents had mold on them and the shower floor was dirty. On our third day, I started smelling a sewage smell after a shower. It got worse over the next two hours, so I called house keeping. They came and said I needed to be moved. The new room had clean drapes, but the rest was the same except the view was downgraded. Another thing to note was the elevators were broken. The day we arrived, all the elevators were broken and everyone had to take stairs with luggage. The rest of the days ranged 1-2 elevators worked. The roof deck is nice, but beware if you plan to use it at night, you will probably not be able to access the roof deck. All 5 nights we were there, it closed around 8:00-9:00 for a "private party". We later learned from other frustrated guests that they closed it for the club that is in the hotel. It is possible that I was there on an "off" week because every guest I came in touch with was complaining. I am in the hospitality industry and understand things happen and establishments have "off" weeks, but the one thing I can't tolerate is poor management and rude staff. Not one person I came in contact with was accommodating or even apologetic. I believe the hotel has great promise, but the management needs to be changed.
Excellent
10.0
Excellent
10.0
Good
6.5
Excellent
8.8
Excellent
10.0
Okay
4.3
Excellent
8.2
Okay
5.7
Excellent
8.0
Excellent
10.0
Pros: The Empire Hotel was much, much nicer than I expected, considering that it is one of the more affordable options in Manhattan. The lobby was very stylish and featured a nice bar where people were meeting for drinks and snacks etc. The room was very small, but that is typical in big cities, and it was really nicely done, with a lovely bed, lots of towels and toiletries, etc. It felt very comfortable. The location is amazing: Lincoln Center is literally across the street, the subway is half a block away, and you can easily walk to dozens of attractions and the park. This will be my go to hotel from now on in NYC.
Cons: The movies were a bit expensive to rent ($19!) but the internet was strong and cheap, so it didn't matter. I could hear the folks in the next room, but they were having an argument (whoops) and otherwise I couldn't hear anyone. NYC is noisy, so there's always going to be some noise. I really don't even consider these complaints, to be honest.
Okay
5.0
Cons: I booked a room with 2 queen beds through Kayak, I received a confirmation from Kayak - Room Type = Double Queen Bed. When we arrived at the hotel I was told that Double Queen Bed means you can sleep "2" people in one bed. So is this a typical bait and switch? This is how I felt about it. They were not accommodating about the situational, after about 8 hours, and asking several times if we can help us out in any way, we found a blanket and pillow on the floor next to the bed. They did offer an upgrade for an additional $60 per night but it would have only been for one of the two night stay so we would have to switch rooms on our second night. The manager on duty told me that I should be contacting Kayak for this as it was not there mistake. Ok I can understand it may not be your mistake, but I am staying at your hotel making me a paying guest. That in itself shows the lack of professionalism form the on duty manager, Kahneeta. The fact that she wouldn't call Kayak and inquire about a possible issue with how rooms are being displayed on Kayak's website clearly shows how much she cares about her guest's experience and frankly for her job. I will not be staying at the Empire hotel on my next visit to New York nor would I ever suggest it t o friends. Kayak, I've used your service several times in the past without issue and enjoy your services. Please address this issue as it is not fair to your clients....
Excellent
10.0
Good
6.2
Mediocre
3.4
Excellent
8.0
Excellent
10.0
Excellent
9.3
Excellent
10.0
Excellent
8.0
Okay
4.0
Good
6.8
Okay
5.7
Okay
4.8
Pros: Location is ideal. That’s about it.
Cons: This is my second stay at the empire. I decided to come back because of the location and to give them a second chance, but I won’t be staying there again unless they train their employees to be hoapitable and clean up their rooms. One super annoying issue is they don’t have ice machines on each floor. You have to have housekeeping deliver it. The first time I stayed there, in March 2018, I called down for ice and after about 30 minutes without the delivery I called again. They never brought it. This stay, June 2018, I called for ice and after 45 minutes of waiting I called again. 30 minutes later I called again after no delivery and the front desk guy seemed frustrated and put me on hold. After about another 20 minutes, housekeeping knocked on my door. When I opened it, the delivery man asked me “Didn’t I already deliver ice to you?” First of all, no you didn’t! And second of all, this is your job and if I asked for two buckets of ice, I shouldn’t be getting attitude for it. The rooms are run down and need to be updated. Cleaned up here and there. There were multiple times where I’d call the front desk and the phone would just ring and ring. Sometimes no answer or sometimes someone would pick up after 10+ rings. This is a hotel! In NYC! Get some more staff! Train them on how to treat guests. Follow in the footsteps of the hospitality giants and get it right!
Mediocre
2.0
Pros: location
Cons: there was literal brown water coming from both the sink and shower
Good
6.0
Pros: The rooftop deck had great views and location was good
Cons: They charge you for everything and it's super overpriced. The pool was a disappointment it's as big as a pickup truck
Excellent
9.7
Pros: Great location for visits to Lincoln Center and Broadway, decor in room was warm and inviting, love the exotic feel of the lobby and bar
Cons: awkward shower arrangement made it hard to turn on the water without standing directly under the shower head and getting hit by a stream of cold water
Excellent
8.0
Pros: The hotel itself was beautiful and the location is great. The views from room 822 were FIYAH (that's good)
Cons: Blindsided by $150 charge they hold on your card for the mini bar/they take it immediately but dont put it back for a few days.
Excellent
10.0
Pros: Excellent location. Awesome rate. Was in town for a training workshop but decided to come a couple days early with my boyfriend and found a great rate for weekday in January. Close to subway.
Cons: Only problem I had was that it can be quite noisy. It is located between Broadway where it crosses an avenue, so even at night there is a lot of traffic. Our room faced Lincoln Center, which seems quiet at night, but it was also the side of the hotel which has service entrances so a lot of trash trucks and deliveries coming in on that side. I'm a light sleeper anyway so I always bring earplugs and that worked perfectly.
Good
6.8
Pros: I didn't sleep well- the bed was as hard as a rock.
Cons: Good location
Excellent
9.6
Pros: Loved the location, staff was friendly and accommodating. Room was comfortable, we were upgraded to a junior suite so not sure what a regular room is like.
Cons: Saturday night was a jammed with people going to roof deck bar. A little noisy as cars often beeped there horns at intersection. Charged for water $7.50 and coffee. Should have a complimentary bottle. What does it cost $1. Elevators slow, they probably need to update them.
Excellent
9.1
Pros: The room and lobby were beautifully decorated and the hotel was in a great location right in the middle of manhattan. The staff was very professional and extremely helpful.
Cons: The room was agonizingly small for the amount of money we paid for it. When we checked in the lady behind the desk said she was "upgrading" us, and we barely had enough room to walk around the bed. I shudder to think of how small our room was before the "upgrade".
Okay
4.8
Pros: Restaraunt was great, and so was the lobby bar.
Cons: Room was tiny and had a terrible view of pipes and ac duct work in a courtyard.
Good
7.4
Pros: The hotel staff was very nice and friendly. The room was clean, but really small. There were hardly any room around the bed, and the bathroom was really tiny, I guess that is what you expect in NYC.
Okay
4.8
Cons: We thought our HVAC was noisy, but it was really a giant fan right outside the window. It takes real stones to charge $8 for a bottle of water when Hilton gives them away for free, and you could buy one at the store outside for at least half. Very Shopworn facility
Excellent
10.0
Pros: Our room was spacious, the beds have excellent linens and matresses, we got a really good deal! The people at the reception desk and all around the hotel are very nice. The service is warm and fast! We had a pleasent stay and would go back many times.
Excellent
8.5
Pros: During my stay at Empire Hotel, I was generally very busy, but I could find some time to do some exercise at the gym on the last night. However, the elevator to the gym was out of order. Then, a kind staff named Daria, took me there located deep in the basement by walking. It was a unique experience and she also taught me the history of the old hotel building which dated back to 1889, but actually 1922. I very much appreciate her kindness!
Excellent
10.0
Pros: The rooftop.
Cons: The staff at the rooftop
Good
6.2
Cons: Our stall shower was missing the sliding door. The bathroom got soaked during every shower
Excellent
8.2
Pros: Nice lounge. Great location. Easy in / out.
Cons: Flakey WiFi
Excellent
8.2
Pros: Friendly staff
Cons: small space
Okay
5.4
Cons: Room very very small for paying that price. My window view was of another building like 3 inches apart. Sink wouldn't drain, remote control wouldn't work. Otherwise, the staff was nice and the bed was comfortable.
Good
7.4
Pros: Great location.
Cons: Very small. Shower was a bit of a ultra modern disaster. Had to sit sideways on the commode. Very funny.
Excellent
9.7
Pros: We reserved a King Room with premium views and were given a courtesy upgrade to a Junior Suite which was nice. Hotel was so quaint and the staff was super friendly and accommodating. Our room was nice, clean and well appointed with great views of Lincoln Center and 63rd Street.
Cons: Rooms were on the small side which was expected. Only gripe. The shower. they removed one of the glass doors to make it more walk-in European style. And by doing so, water splashes all over the bathroom floor no matter how hard you try not to splash it.
Excellent
8.5
Pros: The value of the rates given the the area is great and it is centrally located in mid-town. The staff is very friendly and helpful.
Cons: My room was noisy in the morning but quiet most of the other times.
Good
6.3
Pros: I loved the rooftop pool deck - although it was severely understaffed for a busy weekend (and they were hosting World Cup parties!) The design of the hotel and the location are pretty fantastic.
Cons: While the design is beautiful, it is showing a bit of wear and tear. Service was extremely lackadaisical - waiting an hour for a bucket of ice is unacceptable. Other times we had to call down 3 times before we received what we had asked for. In some cases they were less than gracious at best and just rude at the worst. They just did not seem very organized at all.
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue, Empire State Building and Madison Square Garden. Times Square and Broadway are also within 1 mi (2 km). 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.
Overall 7.8 Good
Based on 1,189 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.0
Good
6.5
Good
6.0
Excellent
10.0
Excellent
8.5
Excellent
8.0
Excellent
8.8
Excellent
8.0
Good
7.7
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
10.0
Mediocre
2.0
Good
6.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: 1, value for money 2. location 3. quiet by NY standards 4. Gym 5. free WI-FI 6. coffee machine in room 7. safe in room
Cons: 1. no complimentary water bottle (this should cost the hotel no more than $0.20 / bottle) 2. I am a Hilton's Rewards member, but because I booked through Kayak, I did not get credited by Hilton for my points for the stay. Also, I normally would get high speed internet through my Hilton's Rewards, but that too, was not available. I find the above two items annoying for a frequent traveler & petty on Hilton's part. With the plethora of hotel options in NYC, it is just too time consuming not to use a "hotel search engine".
Good
7.0
Good
7.1
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
8.5
Excellent
8.8
Excellent
8.8
Pros: Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room.
Cons: Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
Good
7.7
Pros: The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable.
Cons: Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
Excellent
10.0
Pros: Quiet and clean. I lived in NYC for awhile and came back to visit so it was very nice
Excellent
10.0
Pros: Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center.
Cons: There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
Excellent
8.0
Pros: Good location
Cons: Small rooms and thin walls
Mediocre
3.7
Pros: Location was convenient.
Cons: The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
Good
7.7
Pros: Super comfortable beds
Cons: One (of only 2) elevators is down for planned maintenance. No mention of this was given. Takes up to 20 minutes to get up and down during busy times.
Excellent
10.0
Pros: Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
Okay
5.4
Pros: I booked this hotel because of its location.
Cons: The hotel did not have the room I was upgraded to. The hallways and the room offered to me looked well used and not particularly clean. And, there were no hot water at the hotel. I decided against staying in and moved to a different hotel.
Good
6.0
Pros: It's located close to Penn Station and subway lines, between 6th and 7th Avenues, and an easy walk to Times Square.
Cons: The hotel is wedged into the middle of a busy block. There are only 2 elevators which have to be shared among guests and employees trying to clean the rooms. Going up and down at peak periods requires a lot of patience. As well, the room is very small (though likely ok by New York standards). With two of us and suitcases, it was a very tight squeeze around the room. The A/C fan blows freezing cold air, while under the blankets, you sweat.
Excellent
8.8
Pros: Staff was really accommodating and super helpful. Great price for a normal hotel room with no frills.
Cons: One elevator was broken during the first night so it took forever to get down and up. It was fixed by the second night though.
Excellent
8.0
Pros: Small size hotel
Cons: Too pricey for location
Good
7.1
Cons: Elevators take forever and they are to small Staff makes to much noise in hallways
Mediocre
2.0
Pros: I didn't like the service.
Cons: I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
Excellent
10.0
Pros: Everything
Cons: Sometimes a wait for elevators but not a big deal
Okay
5.7
Pros: Bed was comfy Location was great Room service was good and quick
Cons: Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
Excellent
10.0
Pros: Loved the cookies, staff, bed, pillow(I want one) and everything. Great place. We will stay there again.
Excellent
10.0
Pros: The bed is the best!
Located in Midtown, this hotel is steps away from Empire State Building and 5th Avenue. Macy's and Madison Square Garden are also within 15 minutes. 34 St. Station (Herald Square) and 33 St. Station (Park Av. S) are within a 5-minute walk.
Overall 7.8 Good
Based on 1,013 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.7
Pros: Liked how near it was to everything and the on- site information concierge was excellent with information and making bookings as required
Cons: Being in the middle of Korea town meant busy and slightly ethnic smells as you walked out of the hotel but this was only minor
Excellent
10.0
Excellent
9.7
Okay
4.0
Okay
4.2
Pros: The fact that they charged be a huge amount of money for the worst hotel experience of my life, because who doesn't love being kicked in the nuts?
Cons: It was suppose to be cheap, however, not terrible. Three big reasons not to (if one is not enough) would be: the water, the smell, and the bathtub. Lets just start with the water: disgusting. I tried to make coffee, putting it in the pot I noticed it was not clear. In fact, the water had a dark misty color, the kind of color that is shown on television to depict developing countries in Africa.This made me want to literally throw up. I shouldn't have to worry about catching things in the water when I am staying at a hotel! Now if water doesn't bug you, maybe your nose will convince you to stay away from here. If there was an air freshener called cheap weed that a 7th grader sells you, that fragrance would be the sole one used in this hotel. The place smelled of stale weed so badly I felt as if I was getting high simply riding in the elevator. Finally, the bathtub... to say the least it was non functioning. A lot of people when on vacations, including myself, baths are something frequently enjoyed. This is not something anyone will ever be able to enjoy at this hotel, because, besides the disgusting water, the bathtubs don't work! Who would've guessed?! If you are looking for a place that has disgusting, reeks of cheap weed and has a non-functioning bathroom come on down to Nyma. If not just sleep in a homeless shelter, at least their they have clean water.
Mediocre
3.4
Okay
4.2
Good
6.8
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
8.0
Excellent
9.4
Good
7.7
Pros: The bed was comfortable and I was surprised that there were so many tv channels available. The check in and check out were quick.
Cons: I'm surprised there wasn't complimentary water or even tea. Just a coffeemaker and instant coffee. The bathroom didn't have a vent or window, so the bathroom was wet for a long time. The wifi was difficult to access and the instructions didn't help.
Excellent
9.1
Pros: Rooftop bar comfortable beds
Cons: Dated rooms
Excellent
8.0
Pros: Great location close to the subway, CVS, Target, lots of Korean restaurants, and a 10 minute walk from Penn Station.
Cons: I know that if I want to get a taxi and have a lot of luggage to expect to add to your pickup time an additional 10 minutes or more and add an additional 15 minutes on to travel time due to traffic.
Excellent
9.4
Pros: As everyone wrote, the location of the hotel is superb. The room in general is good, very comfortable and pleasant to stay in and is reasonably clean. We had a room which was at the 16 floor and faced the back, so street noise was not a problem. Breakfast is basic but good to begin the morning. I would defiantly recommend to stay at this hotel.
Okay
4.2
Cons: I booked this hotel because of the reviews. Buyer beware! The staff at the front desk were rude. The place was run down--the wallpaper in my room was peeling--and had a funny smell. If I had to describe the hotel in a single word, it would be "cheap." I will not be returning.
Good
6.5
Pros: Great location and adequate, clean rooms. I would say it's closer to 2 1/2 stars than 3 stars.
Cons: They only have 2 elevators for a 17 story hotel, and they are on the slow side. You can wait for quite a while sometimes for one.
Located in Midtown, this hotel is within a 5-minute walk of New York Times Building, Times Square and American Lyric Theater. Madame Tussauds Wax Museum and New Amsterdam Theater are also within 10 minutes. Times Sq. - 42 St. Station is 6 minutes by foot and 42 St. - Bryant Pk. Station is 8 minutes.
Overall 7.7 Good
Based on 4,010 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.6
Excellent
8.3
Good
6.5
Excellent
8.5
Good
6.0
Excellent
9.1
Pros: Hotel was great location, clean and spacious room for Manhattan.
Cons: The staff was discombobulated and one shift didn't seem to know what the other shift was doing. We were locked out of our room twice because they mixed up our reservation even though it was pre-paid. Each time it happened requiring is to come to front desk immediately and disturbing our morning like it was our fault. They couldn't seem to wrap their heads around a simple reservation and the inconvenience they were causing. No apologies for it either. If this had not happened, this would be the best hotel in Manhattan.
Excellent
10.0
Excellent
9.1
Excellent
8.8
Pros: Breakfast inmorning
Cons: The coffee is too hot
Good
6.0
Pros: Very attentive staff - super people Nice breakfast layout and variety Decent sized gym
Cons: VERY noisy location across the street from Port Authority Bus Terminal - not the hotel's fault, but I normally am not kept up by outside noise and in this case I was despite a high floor Small rooms & generally tight space Building & facility is quite dated and old - well-kept considering but definitely not modern
Excellent
8.0
Pros: The facilities were clean, the staff was helpful, but.....
Cons: The elevator was just two, instead of three (one of them was out of order). This is New York City, in Manhattan, in the holiday season, there were 32 stories, with 4 rooms per floor, so you can imagine. Also the breakfast was good, but there was too little space for this building...
Excellent
9.4
Pros: The room was clean and the staff was friendly. The continental breakfast was nice and the line went quickly even though it was busy
Cons: The wait for the elevator was a little long but to be expected with a busy hotel.
Excellent
10.0
Pros: Room was clean and large to fit a few more colleagues. Front desk was very hospitable and available 24 hours a day.
Cons: Doesn't typically respond to the Marriott Bonvoy mobile app front desk chat in a timely fashion. Pray that you have a high floor or that you have 4PM late checkout because those wait times for an elevator will make you want to take the stairs (which you also wouldn't want to take because the exit isn't the lobby. I learned that the hard way.)
Excellent
10.0
Pros: The staff was super helpful and the rooms were very clean and nice. The breakfast was great and there was plenty of food. The location is excellent. You can easily walk to any location in Times Square and we enjoyed the fact that the hotel was not on a busy street, so street noise was extremely low. I would highly recommend this hotel.
Cons: There was a lot of traffic in the lobby in the evening because of a hot new club "The Sky Room" that is on the top of the hotel. However, the Sky Room staffing did an EXCELLENT job of getting hotel guests on the elevators before the club hoppers. We also were never disturbed by the club in the slightest. This isn't really a negative comment :)
Okay
4.2
Cons: 3 elevators and only one worked, two sometimes, ridiculous wait times, stuffed lobby
Excellent
10.0
Pros: Great value for this area of Manhattan.
Cons: Staff didn't seem to communicate between one shift and the next. They confused and crossed our reservation and double charged us making us get three sets of re-keyed room keys. Pain in the total a$$.
Excellent
9.1
Pros: Close to all the possible scenic spots + bus/train station
Cons: Long line on breakfast and only 3 elevators for all the floors ( 32 floors with atleast 5-7 rooms in each floor).
Excellent
10.0
Cons: NO PARKING AND THE PARKING GARAGE THEY ASSOCIATE RATES WITH IS $35 every 24hrs!!
Excellent
10.0
Pros: Staff was very friendly, it was in close proximity to GCT, price was reasonable, room was clean and comfortable
Cons: Construction on the street was a bit disruptive for sleeping. Reserved a room with a King bed, but was stuck with a double
Excellent
9.4
Pros: Location was perfect, price was affordable, room was clean and comfortable, Skyroom rooftop bar was fantastic.
Cons: Staff was a bit brusque, room was small and cramped ( first time staying in NYC)
Located in Manhattan, this hotel is within a 10-minute walk of Wall Street and National September 11 Memorial. Battery Park and One World Trade Center are also within 15 minutes. Fulton St. Station (William St.) and Wall St. Station are within a 5-minute walk.
Overall 7.7 Good
Based on 2,235 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.2
Excellent
10.0
Excellent
9.4
Good
7.7
Excellent
10.0
Excellent
8.0
Good
6.2
Excellent
10.0
Excellent
9.7
Excellent
10.0
Good
6.2
Pros: The location and the staff
Cons: Rooms are tiny, doesn't have a fridge
Mediocre
2.0
Cons: Cityview room only can see a wall and room wasn't cleaned. Stauff not helpful.
Excellent
10.0
Pros: Got a room last minute. Great deal in price. The room was small but perfect for just me and my boyfriend when we just needed a place to crash for the night. Clean rooms and good service. Check out at noon was a plus. Would come back.
Excellent
10.0
Cons: Keep up the good work!
Excellent
10.0
Pros: Front desk staff went out of their way to make sure everything was right.
Excellent
8.0
Pros: Very clean and comfortable, had a corner room which gave great views and light. shower was clean and big. bar attached to hotel was open late for a sunday and was a great place to end the night. Very close to south street seaport which has tons of bars and restaurants.
Cons: small, but expected due to it being in NYC. Not the easiest area to navigate but quiet area much better then staying in midtown.
Located in Midtown, this hotel is within a 5-minute walk of 5th Avenue and Grand Central Terminal. Chrysler Building and St. Patrick's Cathedral are also within 10 minutes. 5 Av Station (W. 42nd St.) is 5 minutes by foot and 47 - 50 Sts - Rockefeller Center Station is 8 minutes.
Overall 7.0 Good
Based on 5,303 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Good
6.0
Okay
5.7
Okay
5.7
Excellent
8.0
Okay
4.0
Excellent
9.1
Excellent
9.7
Okay
4.0
Good
6.5
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Good
7.4
Okay
5.4
Okay
5.7
Excellent
10.0
Excellent
9.7
Good
6.8
Excellent
8.0
Okay
5.4
Pros: Good location, nice lobby, Good complimentary toiletries
Cons: Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
Okay
4.5
Excellent
8.5
Excellent
8.8
Excellent
8.5
Excellent
10.0
Good
7.7
Excellent
8.5
Good
7.4
Mediocre
3.7
Excellent
10.0
Excellent
10.0
Good
7.7
Okay
5.4
Good
6.8
Excellent
9.4
Mediocre
3.7
Excellent
8.0
Okay
5.1
Excellent
9.4
Excellent
8.0
Excellent
8.5
Excellent
8.2
Mediocre
2.0
Excellent
8.2
Good
7.1
Mediocre
2.8
Pros: I liked the location, very close to Grand Central Station.
Cons: The hotel did not have my reservation and the staff put the mishap on Kayak resulting in a 2 hour check in process. This was after a 4 hour early am train ride and I had confirmation numbers and proof the room was paid in full a month in advance. The elevators are small, have no air circulation and extremely slow due to supposed upgrade and even with 6 elevators 20-30 wait times were normal. Unprofessional and inconsiderate staff especially in the gift shop, and lobby bar/coffee shop. I will never stay here again nor will I recommend this place to anyone.
Located in Midtown, this hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 50 St. Station (Broadway) is 3 minutes.
Overall 6.0 Good
Based on 3,543 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Good
7.7
Good
6.8
Pros: The location is superb and the staff is friendly. We had a decent view over Broadway. The price is b based on location.
Cons: Hotel is in desperate need of a Makeover. Missing grout in the bathroom, yellowing bathtub with soft spots, faucets missing screws and a thermostat that only knows "very warm", despite seeing it to 65 degrees (18C), no fan in the bathroom, are just a few of the issues. The parking garage under the Hotel is operated by a different company and is a disaster, both pulling in and especially when leaving. It took over an hour to get our car back, once ordered. Wr were told by others that this was common there.
Good
7.7
Good
6.2
Pros: Location- that’s it.
Cons: We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.
Mediocre
3.3
Pros: The location
Cons: This hotel is very dirty and very dated. Mold is in the shower and tub surround. Carpet and walls are filthy. Check bed for bed bugs but didn't find any - THANK GOODNESS. The windows haven't been cleaned in years!!!!!!! Takes forever to get an elevator to the Lobby and you will stop on every floor with people piling on the elevator because they are sick of waiting for one! It took us 26 minutes to get down to the lobby one eveving. Oscar Jacques and Allison are very nice but other than that it's disgusting. It has no place to get food after breakfast. No room service. Vending machines are sold out and gives you back change for your dollars but only takes dollars the change slots are glued shut so you can't get anything!!! It was the ABSOLUTE WORST!!!!!!!!! Electrical outlets do not work along with some of the lights!!!!
Good
6.0
Excellent
8.3
Excellent
8.0
Okay
5.6
Pros: Location
Cons: 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Excellent
10.0
Good
6.2
Good
6.0
Excellent
10.0
Excellent
8.2
Okay
5.7
Okay
5.4
Okay
4.8
Pros: The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.
Cons: Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.
Good
6.0
Pros: Location
Cons: The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.
Excellent
8.5
Pros: Location was fantastic, we were able to walk to Colbert, Beetlejuice, Times Square, Rockefeller Plaza, and close to several train lines to get us to our other attractions.
Cons: Would have been nice to have a fridge in the room
Good
6.5
Pros: Location
Cons: Too noisy
Good
6.6
Pros: Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee.
Cons: Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Excellent
8.0
Pros: Location and friendliness of staff were great, room was clean.
Cons: The hotel is older so it could use a little TLC to be expected.
Good
6.3
Pros: Location
Cons: Hotel was run down. Staff was not helpful.
Mediocre
2.8
Pros: Location is the only good thing about this hotel
Cons: Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service
Excellent
8.3
Pros: Staff was very friendly and accommodating
Cons: fixtures and equipment were out of date or needed repair
Excellent
10.0
Pros: Great Location and wonderful people made this place worth being in NYC!!!
Cons: Nothing...
Good
6.2
Pros: Location
Cons: Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Excellent
10.0
Pros: Perfect location. Great value for money.
Excellent
10.0
Pros: Location & service.
Mediocre
3.4
Pros: They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.
Cons: Not worth the false marketing.
Excellent
10.0
Pros: Staff upgraded my room to time square view. Extended our check out time. Just pure awesome. This hotel is so beautiful inside & out.
Cons: NOTHING AT ALL.
Good
6.5
Cons: Hallways were old and carpets needed to be replaced.
Excellent
9.7
Pros: Place, location, access, and security
Mediocre
2.0
Pros: The location is great.
Cons: The hotel staff is less than friendly. The hotel rooms need a remodel. The hallways smell like someone is smoking weed. The ice machines don't work. The AC doesn't work most of the time.
Excellent
9.1
Pros: Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Okay
5.7
Cons: Fixer upper.
Excellent
8.0
Pros: Location
Cons: Room facility
Okay
5.6
Pros: The staff was great. Friendly, helpful, professional. All you could ask for.
Cons: The rooms were old and outdated. Dust was caked on the vents, and there was no air conditioning so the rooms got very warm even on cold winter nights. Also pretty noisy with thin walls.
Good
7.1
Pros: The room was clean and the beds were comfortable. The location was excellent for our needs.
Cons: The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Excellent
8.0
Cons: Noise from nearby club was very present in the room every night until 2AM
Excellent
8.6
Pros: Liked that the hotel was close to everything especially "Times Square". Staff was very helpful and friendly.
Cons: Not all the elevators were working so the wait for the elevators was long. Work was being done in the elevator area so the tool noise was very loud.
Excellent
9.1
Pros: Super friendly helpful outgoing staff
Cons: Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.
Good
6.0
Pros: Most staff was nice. Excellent location. Walking distance to Times Square, subway, theaters Hell's Kitchen, 5th ave shopping and many more. Elevators wasn't an issue for us. We asked about a refrigerator and they sent us one to the the room free of charge.
Cons: Definitely needs updating specially their bathroom and noisy doors. Wish it was cleaner. The housekeeping people really needs to be trained to be quiet and not to shout across the hallway and slam doors in the morning. They also forget to refill lotion/coffee. Sink and bathtub was clogging water always.
Okay
4.2
Pros: Rooms in terrible shape
Cons: The bathrooms were old and dingy
Good
7.9
Located in Midtown, this hotel is within a 10-minute walk of Madison Square Garden, Macy's and Empire State Building. Times Square and Broadway are also within 15 minutes. 34 St. - Penn Station (Fashion Av.) is only a 2-minute walk and 28 St. Station (7th Av.) is 4 minutes.
Overall 5.8 Okay
Based on 29,777 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.8
Pros: They did switch my room when the first was disgusting. The manager at the desk was very nice. Just pay the extra money and take a renovated room. The renovated room was a typical nyc hotel where I felt safe and comfortable.
Cons: I originally did not choose to stay in a renovated room,thinking that it was only for a night and I’d really only be sleeping in the room. But the “classic” room I was given was beyond disgusting and unsanitary- stained sheets, old carpet, the window was left open and held up by the drain stopper from the bathroom sink. There was no shower curtain and when I asked the attendant in the hall for one she handed it to me and had me put it up. Debris and mold could be seen in the a/c vent. There were unknown marks on the carpet. The valet insisted on a tip before taking my car. The bell captain was rude.
Mediocre
3.7
Pros: Location right on Penn station
Cons: First of all, the shower was awful. Burning hot to freezing cold no matter what you set it to. The view was just another wall of the same building, and it looks like the windows have never been washed. The mattress was hard and our nonsmoking room had cigarette burns in the bedspread. The room was so small that the mini-fridge was unable to open even halfway. Lastly, the antique door was bulky and barely opened wide enough to wheel a suitcase through. Paid extra for the 1500 suite access which included breakfast, no one watches that door so I enjoyed a bagel with no cream cheese, using the single broken toaster. Coffee machine broke and no one fixed it for the time they leave the coffee out so no coffee. WiFi cost $10 a day, didn't use that.
Mediocre
3.4
Pros: The location was amazing, being just blocks from time square and right across the street from Macy's, and Madison Square Garden.
Cons: The room was severely outdated. Old brown carpet that looked like it had been there since 1970. The walls were covered with black marks. The comforters on the bed looked so dirty that we didn't even want to sit on them-coming from a group of recent graduates from college. There was this very creepy room attached that looked like an electric chair should have been in there-not sure what it's purpose was. I literally could not see out the window because it was covered with so much dirt and dust. The TV was an old box tv that was probably 15 years old. The bathroom was discusting. The shower had black mold around the drain, the tiles on the floor were dirty, the toilet was also dirty. As soon as we got off the elevator, a horrible smell hit us and just got worse as we entered our bedroom. The worst part was, when we booked this "superior double room", none of the pictures resembled our room. Completely fooled us and wasted over $200 on this room. If you somehow get lucky and get an updated room, then you may be okay. But if you don't, a motel 6 will be cleaner and more updated.
Okay
5.7
Pros: Maria B at the reservation area was fast and efficient. She got me in my room quickly without any headaches. She suggested a room upgrade which I agreed to and it made my night better. I'd say that she was the main one that kept me from ranking the service really low. Location was excellent.
Cons: Check in was at 3:00pm and I arrived at 2:30pm. I asked one of the bell folks if I could use the bathroom and he gave me two key cards saying that "one of these should work". I went to the lower lobby area to open the door and both keys didn't work. I then went to the luggage check-in area and asked if I could use the bathroom. They said they didn't have a key either. Ok..now this is pretty damn ridiculous. I went back upstairs to the bell desk and told them that both keys didn't work. The guy told me to go to the reservation check-in area and see if I could get a key.... I was ready to give the front desk a piece of my mind, but the lady suddenly said that I was able to check in early (which made me feel better). I was asked if I wanted to get a room upgrade and I said yes. Really - all I needed was to use the restroom. It was pretty crazy how tough it was for a guest to do something as simple as that.
Mediocre
2.0
Pros: Leaving
Cons: If only this site would allow me to add pictures... The room was the most disgusting four walls I have ever laid eyes on. It stunk of sewage and there was something dried that was dripping down the walls, TV (from 1982) and the window. It was absolutely horrendous. The manager was rude and dismissive when I informed him of the situation. The maids attempted to enter our room twice within 10 minutes at 9 AM without any attempt to warn us. This hotel made a terrible terrible end to an otherwise great trip. Shame on them for their complete lack of anything resembling customer service or a freaking sponge or can of paint. Disgusted
Okay
4.5
Pros: The location, opposite Penn Central, easy access from the JFK airport
Cons: The room was not clean, the bathroom was in a very poor condition, the room was noisy. The breakfast which had been excellent is now a candy store and all that was available was a"continental" breakfast of a pastry, a coffee and a juice!!!, served from a cupboard, almost no seating to eat the poor fare. I was charged $30 for Facilities which was not shown on the web site nor could the desk staff explain what it was for. I queued for over an hour to check in, this is not good after a long journey. The hotel has deteriorated in the last twelve months.
Good
6.8
Mediocre
2.5
Good
6.2
Okay
4.8
Mediocre
2.0
Pros: Nothing
Cons: Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
Mediocre
2.0
Okay
5.4
Mediocre
2.5
Excellent
8.5
Okay
4.8
Excellent
8.0
Excellent
8.5
Good
6.0
Good
6.0
Okay
5.7
Good
6.2
Mediocre
2.8
Excellent
9.6
Excellent
10.0
Okay
5.7
Good
6.0
Good
6.8
Okay
5.7
Okay
4.8
Excellent
10.0
Mediocre
2.5
Mediocre
3.4
Okay
4.2
Mediocre
2.0
Mediocre
2.0
Pros: location
Cons: this was the worst room I have ever stayed in during my life. Please refer to NYC health department and have them check the conditions of room#1512. the carpet was wet, room smelled like sewer, filthy. OMG-the bath room. I was really surprised that NYC is allowing these rooms to be rented. in addition, they did not have three beds in the room and end up bringing a cot and that took them 3 hours and more than 5 phone calls and 3 visits to the front desk. we considered moving out the minute we entered the room
Okay
5.1
Okay
4.0
Mediocre
3.1
Okay
4.5
Excellent
8.0
Mediocre
3.7
Okay
5.4
Mediocre
3.7
Okay
4.8
Mediocre
3.7
Cons: I arrived at the hotel to spend a few days with my family and I found that the hotel did not have air conditioning. I speak with Manager Maycol and he tells me that it is true "Hotel DOES NOT have Air Conditioning" that I could do a refund of the money but not at the moment .... after 5 hours waiting for another manager I call security to take me out of the Hotel to me and my family with two children .... All porq I asked for some document that would indicate me that I was not going to be using the reservation .... I had already done the check-in and needed evidence to make sure of the refund. It was not easy, get to New York and not know where to stay and more when traveling with my 2 children 3 and 12 years ... Horrible Experience ....
Good
6.0
Mediocre
2.5
Cons: Warning for the HIDDEN fee! This hotel secretly charged my credit card for a fee called facility fee. Neither the staff or Kayak site or Getaroom site mentioned anything about this upon my booking. Until I questioned about the extra charge ($30 per night), the hotel explained because the booking sites did not charge a sufficient amount. Lol. I called Getaroom later, and they seemed not to know anything about the fee. Overall, with the total cost of over $100 per night, the service is not deserved your money.
Mediocre
3.1
Pros: Location was prime however external looks nice. However interior is basic and some areas just run down completely.
Cons: Bathtub has major mold and stains and chip off so you would have to wear flip flops or risk cutting your feet. The air filter desparately needs to be changed as the mold dust has collected over maybe 100 years and has not been looked at. Good thing we didn’t need ac nor heat so we left it alone. The bed was lopsided and slightly broken and made loud noises when u do a slight turn. Make sure both pple lay at the same time otherwise it’s like a seesaw one will flip off and one will slide down the other side. No comforter on bed or blankets in closet. Just a red strip at bed foot and some sheets on bed. I did not want to turn on the heat bc the buttons were not labeled and the filter look so dusty and moldy that I didn’t want to breath that in when on. Ceiling in bathroom had dead flys and bugs on the them. Towels felt like sand paper. Molding in bathrooms badly.
Okay
5.1
Cons: The staff was extremely rude and not helpful. During checkin I initially tried to use theit kiosk because the line was extremely long but it wouldn't dispense the keys. I ended up having to wait on the line for 30 minutes. When it's finally my turn I'm told that there is a resort fee. Now I was never told this whole booking. According to the site I used everything was paid for. I've actually stayed here before and used the same company and never paid a resort fee. I try to explain this to the woman but she refuses to listen. Next it was time to swipe the card for incidentals but she claimed my card was declining. Apparently they need $100 deposit for incidentals. Again up until this point none of this was explained. When I begin to protest that the kiosk actually accepted my card but failed to dispense the cards iIwas told rather rudely that it probably did that because my card wasn't working. She then asked if i had another card or asked if I could call my bank. I told her I did not and I really didn't have a spare $100. She then tells me everyone needs to have money for incidentals without it she couldn't check me in and i would her to cancel. At this point i become upset. Why should i have to cancel a reservation that I already paid for because of this. The agency I booked with doesnt allow refunds the day of. I ended up having to speak too a manager to explain the situation. She proceeds to take over while the first person is protesting that I have no money. She then tells me to swipe my card. She ends up charging me the resort fee and allowing the reservation to go through. The same resort fee I never should have had to pay but I let it be because I figured paying an extra $20 is better than loosing the entire reservation. Finally the next morning when its time to check out there is another long line with only 2 people available. As far as I conn see they are doing checkins. I noticed there is achecking. Checkout box but wasn't sure if it was ok to put the keys on there and if I needed to fill out the little envelope the keys where in first. I walk up to where one of the people at the front desk is to ask but she has another guest so I wait patiently. There was also another person waiting there who needed to check out. Once she's done she begins to yell at us that this is not a line we need to make the line. I began to explain that I want trying to skip anyone but I had a question and I wasnt sure I needed you be in the line. She again started yelling that I needed to get on line and if we needed to checkout we could leave it in the box. I tell her that's all I wss trying to ask her in the first place and just walked away. Honestly if it wasn't simply for the location I would never stay here again. Their staff is rude, in need of training and very unprofessional. This isn't even my first incident with them. The last time I stayed there I spent over an hour on line trying to checkin only to be given the keys to someone else room
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Accommodations in New York
Airports in New York
Landmarks in New York
- Times Square
- Macy's Herald Square
- Pennsylvania Station
- Grand Central Terminal
- Rockefeller Center
- Broadway
- Union Square
- Wall Street
- Theatre District
- Empire State Building
- Radio City Music Hall
- Lincoln Center
- Carnegie Hall
- Columbus Circle
- New York University
- United Nations Headquarters
- Bryant Park
- Washington Square Park
- Gramercy Park