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The service, room, restaurant, location were excellent.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
unique, great location - very little street noise.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
location is fabulous, rooftop bar was very nice. the room was very small.
We enjoyed our stay because of the helpful staff who were also very pleasant. The location was perfect for us and our adventures in NYC. The room was just a bit small. But it had everything we needed.
The staff is exceptionally helpful and friendly. Same goes for the great restuarant attached to the hotel. No problems.
This hotel location is very close to all different subway route and restaurants. The hotel lobby was extremely small, no room for luggage storage, rooms have limited space, bathroom has funky smell, bedsheet and pillow have blood stain on it.
It was very close to the art and other things we wanted to see.
Good location in Manhattan Room with double bed is very small; cleanliness behind the beds/piece of furniture to be improved
Location and value for money
Cheap and clean We reserved an extra bed, but there was no room for that in the hotel
Friendliness of staff Small rooms, not big enough discount rates for using garage
Close to area attractions and shopping. Very clean.
Good location. Housekeepnng threw away my contact lens solution, they opened the window when they cleaned so my room was freezing every night when I got back. Three days in a row my key didn't work and I had to go back downstairs to have it reprogramed. There was a super funky smell in the room. Thin walls, I could here doors slamming, people talking, etc. There was a thermostat and another heater. When I would turn the thermostat off, the other heater stayed on and I was boiling at night. Internet was really slow. Elevators were also super slow. Poor water pressure in the shower.
Everything. Manager, Chris was exceptional.
The location was superb. It was clean, quiet and very beautiful. None
Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.
Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!
The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.
The staff was friendly. The rooms were comfortable. The view was wonderful.
Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.
I absolutely loved this hotel. The location is very good, there are some great places to eat around there. Having room service was excellent, Good bar that served excellent cocktails. Would definitely stay again. Conciege were extremley helpful.
Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.
No coffee in the room. Breakfast was not very tasty and overpriced ($25 for a coffee and omelet).
Great staff, convenient restaurant and bar for the days you don't feel like going farther, functional and comfortable room. The room is small, but that's no different from similar hotels in the same area. Storage is a little minimal and not quite enough for all my clothes and I was alone and didn't have that much.
Nicely decorated , convenient location, good wifi signal Problem with room temperature, had to change room second night
The staff were nice. The rooms were the size of a janitor's closet. They had no space for clothes (closet or drawers), so we kept everything in our luggage for the week long stay.
Great position. Quiet location. Very helpful staff. Nice feel to the place. The sharp corners on the bed frames were a bit painful on a few occasions.
Fabulous location, friendly and attentive staff, lovely large room, quiet On the weekend nights we couldn't use the public spaces as they had rented out the restaurant and people spilled into al the public places.
This guest did not leave comments about this hotel.
Atmosphere, service. style, very chic and stylishly cozy. Bed super comfortable. Love free wifi. Great location- lots of good restaurants nearby. Try Rosemary. Room is a bit small so closet space is at premium. Not alot of space to put cosmetics in Bathroom.
The overall character of the hotel was great. I loved the lobby, bar/restaurant, and location of the hotel. The room was quaint, but very small. The rooms were very small. It was fine for us because we didn't spend much time in it, but it was definitely close quarters for 2 people.
quiet. No traffic, etc., noise. No coffee machine in room. tv reception-frequent and intermittent 'no signal available' for various channels.
Location While I was at this hotel someone (another guest) entered my room with what appeared to be a room key! I was very concerned about my privacy and complained to the hotel. They also double charged me for my stay.
- nice hotel - great location - good price - noisy air/conditioning - dirty curtain in a bathroom
Cute little no-frills hotel. My single room had a sink, which was very helpful, and I only had to wait to use the shared bathrooms once during my five-night stay. Excellent location within walking distance of Union Square and several subway lines, as well as lots of restaurants, coffee shops, banks, shopping, and grocery stores. Quiet neighbourhood and quiet building. As many reviewers have said, the bathrooms and halls are kept very clean. The mattress was on the hard side, and my key card would often get de-magnetized throughout the day (though staff at the front desk didn't give me any trouble when I needed it reset). No dealbreakers or any cons that would prevent me from staying here again.
It was close to union square and was cheap compared to other hotels. I walk a lot so getting to the east village was a short walk as well. Have to share toilets and shower. Other than that it was totally fine. If you are in NYC visiting you are rarely in your room anyways.
Great for travelers on a budget. Very well maintained and clean. Excellent customer service. Sharing bathroom was no problem during my stay (07/20-24/16)--never any wait, and other guests were considerate. Room was small, but I was only there for sleeping. I loved the quiet neighborhood which helped to immerse me into the New York experience in a way that would not have been possible had I chosen a mainstream hotel in the center of a more touristy area.
The hotel was nicer than I expected. The decor was pleasant (wooden doors, etc.), though not ornate. The shared bathrooms are mildly inconvenient, but not bad once you get the hang of it.
The Location and price is the reason I stay here. The Shared bathroooms
Price is good, as long as you are clear on what you get. Rooms are small, outdated, and my room did not have a sink. Realized that my room would not have a bathroom - shared bathrooms in the hallway, but other rooms I've stayed in here have sinks in the room.
Great location, clean facilities and reasonable price if you don't mind shared bathrooms.
Location - close to 3rd ave and union square / village the bed was awful
A few blocks away from Union Square Safe area Near many restaurants/businesses Clean, budget friendly! There's a sort of old New York romance surrounding this building, so let me explain in detail for future travelers; this hotel has not changed in many years. Most rooms have TV's the size of computer monitors. Walking into the room feels like going back in time, with an AC unit strapped to the window, and a lush wallpaper that your grandmother would envy. That being said, this is the perfect hotel. It's addordable, it is clean, and the staff is always helpful. Just a few blocks away, is the gorgeous Union Square, with the subway that connects to all the parts of New York. You can be in Times Square faster than you can write a review for this hotel! The streets were safe (I walked alone around midnight often during my stay) and the surrounding neighborhood is rather gorgeous in the morning light. If you're in the mood for something meaty in the morning, there's a lovely assortment of scattered food carts, one in particular that makes amazing egg, sausage, bacon and cheese bagel sandwiches fresh off the grill in front of Union square park. He also makes a mean Falafel in the early hours. After all the positive things I have to say about the hotel, I do feel obliged to mention some things that would normally affect one's stay. Certainly, none of these things bothered me; I have a soft spot for old hotels. However, be prepared to notice that the elevator is about as small as an airplane restroom, and the hallways are as narrow as your closet. To occupy as little space as possible and stay affordable, the hallways sacrifice width, and in return, even the most affordable single-bed quarters are roomy enough to do yoga in. If you go the affordable route and choose a room with no bathroom, do not be alarmed or skeptical, the bathtubs and toilets are cleaned very regularly, more often than I would say the one in your own home, if I may be so bold? The only thing to worry about is waiting for restroom use; there are four toilets and showers on each floor. Be prepared to either shower very early or very late, else face a line wait. Other than that, the AC system runs lovely, and everything is cozy.
The hotel was very trendy. We booked the basic room, but we felt it was a little small so I told the attendant at the front I wanted to upgrade the next morning, he told me to call up to the desk the next morning. Once I got back up to my room I received a call that I got a free upgrade and we would be able to stay in the bigger room for our stay which was awesome and close to everything to sight see and the fdr. The price of juice was pricey but it's New York and you gotta make money but nothing was bad about the hotel from our experience
The location was perfect for my needs and there is little else to choose from in this area. Staff were cheerful and earnest. The complimentary tea/coffee/lounge with free wi-fi was was stocked and a nice view... excellent touch. There were shorts in the electrical system in my room. The air conditioning, electrical outlets charging my devices, and the bathroom light would occasionally spontaneously turn off even when I was inside with the key in place. The window area near the AC and the furniture was really grungy. The wallpaper looked to be at least a decade old, making me think the management hadn't done a full renovation in many years, only superficial spotty maintenance work. Definitely expected more for the price.
The staff is very friendly. Rooms nice and clean. Decided to go to the 10th floor for the $12.95 breakfast. Very disappointed with the value. No different than what you would have free at Days Inn. Do not recommend it at all. second day ordered a pot of coffee, tasted like colored water.
The staff was very friendly which made my stay very enjoyable. The room was spacious for NYC standards. They were quick with bag storage, check in, etc. I ordered delivery food for dinner, and the front desk called the room and sent it right up. I was very happy with the customer service. Wi-Fi is not included in the rooms, they did not refill the shampoo, conditioner, body wash every day, the breakfast on the 10th floor could definitely use more variety. They should definitely offer a non-diary milk option. They only had skim or half + half. Not that many TV Channels,
The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme. I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!
Location is superb, especially for visiting Lower Manhattan or Midtown. Staff was exemplary and very attentive to our needs. I was able to do an early check in. The rooms are quite small. Nice, clean but very small.
I loved that the hotel manager Mike Williams is very accommodating to me! I appreciate even the smallest gesture! Staff amazing, good neighborhood, walking distance to the metro! Love it and would definitely stay there again on my next visit! ! Oh and the view from the 10th floor is incredible:)
Room was claustrophobic and so small we could hardly move around. Fact that a man committed suicide with toxic chemicals in the room next door certainly did not make for a good experience. Hotel staff was only responsive when we inquired about obtaining a new room. We did get a better room, but were offered no compensation.
I I paid 2 different fees which mean I was double charged.
The staff was so nice and helpful. Paying for Internet is crazy, we travel all over the world rarely is the Internet a extra fee.
Got a really good deal. Standard hotel with nice amenities. Water in the room cost $7 plus no vending machines.
Good value I forgot to leave a tip for housekeeping the first day I arrived. When I returned in the evening, I found that although the room was properly cleaned, the bathroom supplies (hand towel, shampoo) were not replenished. Everything was back to normal the following days when I did a tip each day.
Good location in Chelsea. There isn't a lift but lots of stairs, the shared bathroom arrangement is strange, the reception shuts at 9.00pm, and the rooms are quite dated with old furniture. Net curtains on the windows would be nice too!
Nothing front desk closed at 9pm so they basically robbed me. It looked like a homeless shelter, only crackhead and whores stay here
Breakfast was good from the bakery down stairs - choice of pastry, a piece of fruit and a coffee and the lady there is lovely! Ask to stay in a room at the back if you can - the street is very noisy at night and the windows are not double glazed!!
The hotel is affordable for New York City. It is clean, tidy and attractive. There are no extras, but the price is right.
Centrally located Loud music from bar next door
I can highly recommend a stay at the Chelsea Inn. Lot's of stairs but a great room for a good price. Union square and Broadway is close by and you can easly walk to Little Italy or Chinatown! If you can't walk that many stairs this is not the hotel for you
I asked for a refund and left 4 hours after I got there. I wouldn't recommend it to my worst enemy
It was one block from where we needed to go the most often. My husbands favorite coffee place was next door. (Petite abelle). The staff was friendly and helpful. And the room was newly renovated with high ceilings and a very pretty contemporary style. The bed was comfortable. Some rooms in this place have a shared bathroom. I booked one with a private. Still this seems to be a common thing in nyc so be careful when booking. We stayed in room 207 which was newly renovated. The only thing lacking was individual temp control, which we fixed with a space heater. A refrigerator and microwave would have been nice too. The room was very small, not good for more than two people.
The renovated rooms were very nice, however, they had been recently painted and the fumes were overwhelming, so I was transferred to one of the older, non-renovated rooms. Although the bed and furnishings were new (sheets, pillows and wall mounted TV, the walls (paint and plaster) and carpet were what you would expect in a no-tell motel. Also, most of the rooms "shared" a bathroom. Your bedroom had it's own door and you had to leave your room to go into a bathroom which was used by another room. It worked out fine. Still, it is a great value ($65/night booked in advance) for the location! There's a cute french cafe next to it for breakfast and you're never in the room (very small as most NYC hotel rooms) anyway. It was a 5 story walk-up building - no elevator. After looking at 2 rooms (one without a window! and both freshly painted/smelly) we were transferred to the 5th floor and it was a struggle getting the luggage up the 4 flights of stairs (main floor/1st floor). It will be a very nice hotel once the renovation is completed.
Chelsea Inn is literally 50 feet from 5th ave in awesome walking distance to everything. great location. Having said that, our bathroom wasn't in our room, we had a separate key and a shared bathroom_ which was clean, just inconvenient, and after a full 7 hours of walking be prepared to climb some stairs because you might be on the 4th floor and there is no elevator :-)
Location, price, decor, workout of daily walks up multiple flights of stairs, sharing a bathroom was not as bad as I thought it was going to be The complimentary breakfast really isn't worth being considered a selling point.
Rooms were recently remodeled, or at least mine was. Nicely done with some exposed brick, wood floor, tasteful art and fixtures, great bed, big screen TV. Shared bathroom was also freshly and tastefully done, and clean.... But SHARED. I think they may have some rooms w private baths for more $. They were working on the hallways during my stay, but I don't see how they can fully update vintage structure with its narrow halls and losing stairway. Street noise.
Staff was helpful and attentive. Rooms were clean, light was good and so was having the outlets for devices. Great service of offering the small items one needs or my have forgotten like toothpaste and deodorant. Making this service known. Thanks Better food selection.
I loved the decor, how clean everything was, the light, that you can open the window, the comfort, coziness, basically everything! The lotion and amenities provided were cute and high-quality. Really enjoyed my stay here - perfect. Great location near W 4th subway stop with so many trains, walkable, just off Washington Sq Pk. Overall so comfortable, clean and bright!
Great location and very hospitable and clean. It was a small space and when the air conditioner needed to be on, it would be incredibly loud.
Staff was extremely friendly and courteous.
Great location and staff was incredibly friendly. Rooms are rather small
Good prices. Clean and comfortable rooms which are a bit small but that is why you get the good price. Nice bathroom. Need a better sign on the street to help find the hotel. Block is not the nicest but lots of nice restaurants and other amenities nearby.
The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
Not a bad place to stay for a night or two, but not longer than that. If you're a college student on a budget, I would recommend. The cash only part did throw me off.
Great location and inexpensive Spartan. Clean but the toilet leaked onto the floor, the heat was sporadic, and only one thin blanket was provided.
Great location No elevators, no AC , payment is cash only.
How is this hotel available for online bookings? When I arrived for a business trip, I walked upstairs to the check-in hallway (not a lobby) to meet a man behind plexiglass who told me that the hotel is CASH ONLY but there was an ATM I could use (for a large fee). I was given a key card to my room that was up another flight of stairs at the end of a long hallway. This is clearly a rent-by-the-hour establishment. My room barely fit a full bed and the window in my room opened to a cement chute. No light here! (For a size comparison, think half the size of an interior budget cabin on a cruise ship). It was late so I decided I could suffer through one night. I have stayed at Red Roof Inns with nicer amenities, though. The radiator sounded asthmatic and kept me up most of the night. The bathroom had sandpaper towels (one of which was terribly stained), a shower with no hot water and poor water pressure, and a tiny bar of soap and half-filled bottle of shampoo. No conditioner, lotion, washcloths, hair dryer, or even glasses for water. There is a warning on your receipt when you check in that the management is not responsible for any personal property left in the room. If you want to secure your things while you are out, you have to check them behind the plexiglass in the tiny "office." The worst part of my stay was that when I woke up, I felt itchy. I couldn't shake the feeling all day. After my business meetings I booked a red-eye home and forfeited the second night stay. AVOID!
Afternoon tea, furnishings, nice staff. I could leave my luggage after check out until I picked it up late afternoon. No
It had character There was a bar with a courtyard below my window, there was noise till 1:30 am. You could also hear the beds creaking!!!!