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Room, Lobby Bar, Hotel Staff Complimentary coffee in lobby bar ends at 8am - too early!
The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
location is fabulous, rooftop bar was very nice. the room was very small.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
unique, great location - very little street noise.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
The service, room, restaurant, location were excellent.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
I loved the decor, how clean everything was, the light, that you can open the window, the comfort, coziness, basically everything! The lotion and amenities provided were cute and high-quality. Really enjoyed my stay here - perfect. Great location near W 4th subway stop with so many trains, walkable, just off Washington Sq Pk. Overall so comfortable, clean and bright!
Celebrating a fun night in NYC with my husband for his milestone birthday. As soon as the staff at The Jade Hotel realized this, they sent us up a bottle of champagne! This really got our night off to a fun start. Such a great boutique hotel in a fun part of Greenwich Village with kind, attentive, and courteous staff! We would got back in a heartbeat!
The hotel is on a nice quiet street, with easy access to the subway. The rooms are beautifully appointed, though on the small side. The staff was helpful and courteous. I would definitely stay here again.
Location is superb, especially for visiting Lower Manhattan or Midtown. Staff was exemplary and very attentive to our needs. I was able to do an early check in. The rooms are quite small. Nice, clean but very small.
The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme. I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!
The hotel was very trendy. We booked the basic room, but we felt it was a little small so I told the attendant at the front I wanted to upgrade the next morning, he told me to call up to the desk the next morning. Once I got back up to my room I received a call that I got a free upgrade and we would be able to stay in the bigger room for our stay which was awesome and close to everything to sight see and the fdr. The price of juice was pricey but it's New York and you gotta make money but nothing was bad about the hotel from our experience
Good value I forgot to leave a tip for housekeeping the first day I arrived. When I returned in the evening, I found that although the room was properly cleaned, the bathroom supplies (hand towel, shampoo) were not replenished. Everything was back to normal the following days when I did a tip each day.
Room was claustrophobic and so small we could hardly move around. Fact that a man committed suicide with toxic chemicals in the room next door certainly did not make for a good experience. Hotel staff was only responsive when we inquired about obtaining a new room. We did get a better room, but were offered no compensation.
The staff was very friendly which made my stay very enjoyable. The room was spacious for NYC standards. They were quick with bag storage, check in, etc. I ordered delivery food for dinner, and the front desk called the room and sent it right up. I was very happy with the customer service. Wi-Fi is not included in the rooms, they did not refill the shampoo, conditioner, body wash every day, the breakfast on the 10th floor could definitely use more variety. They should definitely offer a non-diary milk option. They only had skim or half + half. Not that many TV Channels,
The staff was so nice and helpful. Paying for Internet is crazy, we travel all over the world rarely is the Internet a extra fee.
Got a really good deal. Standard hotel with nice amenities. Water in the room cost $7 plus no vending machines.
I I paid 2 different fees which mean I was double charged.
Helpful, friendly staff & great East Side location made our stay. Sunny, spacious guest lounge on tenth floor. Decent price; extra for breakfast with limited options, but the Orion Diner around the corner delivers. Teeny-tiny room and no on-site room service, though you can get local delivery. Pluses outweigh minuses; we would stay here again and hope for a slightly bigger room!
The staff is very friendly. Rooms nice and clean. Decided to go to the 10th floor for the $12.95 breakfast. Very disappointed with the value. No different than what you would have free at Days Inn. Do not recommend it at all. second day ordered a pot of coffee, tasted like colored water.
I loved that the hotel manager Mike Williams is very accommodating to me! I appreciate even the smallest gesture! Staff amazing, good neighborhood, walking distance to the metro! Love it and would definitely stay there again on my next visit! ! Oh and the view from the 10th floor is incredible:)
Staff was helpful and attentive. Rooms were clean, light was good and so was having the outlets for devices. Great service of offering the small items one needs or my have forgotten like toothpaste and deodorant. Making this service known. Thanks Better food selection.
Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!
The staff was friendly. The rooms were comfortable. The view was wonderful.
Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.
The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.
Loved this hotel. Friendly, helpful, small enough to not get lost in and just be a number. Food was excellent and service was helpful and immediate. Would stay here again definitely.
Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
Everything. Manager, Chris was exceptional.
The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.
The location was superb. It was clean, quiet and very beautiful. None
Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.
I absolutely loved this hotel. The location is very good, there are some great places to eat around there. Having room service was excellent, Good bar that served excellent cocktails. Would definitely stay again. Conciege were extremley helpful.
Afternoon tea, furnishings, nice staff. I could leave my luggage after check out until I picked it up late afternoon. No
It had character There was a bar with a courtyard below my window, there was noise till 1:30 am. You could also hear the beds creaking!!!!
Everthing is good
The location was convenient for out of towners and the rooms were clean and modern. The shower was excellent. I don't travel to spend excessive time in my hotel room- it's just a comfortable, clean place to sleep and located centrally. This place qualifies. That staff was lovely. There was nothing to complain about. Hotel room coffee is terrible but there's a Starbucks at the end of the block and local coffee houses just a bit further away.
The staff was great
I was skeptical about such a good rate but Wyndham is a decent brand so I went for it. Super friendly staff, quick check-in and out. Room was the "cozy" size you'd expect in Manhattan which more than served the purpose. I'll definitely keep this on my list of places to check first next time I'm NY bound.
Location is excellent, pizza restaurant two doors even better! Nothing
It was very close to the art and other things we wanted to see.
the beds were very comfortable quiet The deadbolt on the door was broken couldn't get it fixed. Our room keys continually stopped working no information in room about area hallway was filthy had not been vacuumed in a long time they provided a continental breakfast but since we booked through third party website they would not let us eat breakfast.
Friendliness of staff Small rooms, not big enough discount rates for using garage
Everything! The staff was nice, the location is great, it was right in the centre of it all. Though the view wasn't great (surrounded by other tall buildings), there's so many things to do outside your hotel room, so I'm not sure you should complain about that. The water pressure was a little weak. That's it.
Good location. Housekeepnng threw away my contact lens solution, they opened the window when they cleaned so my room was freezing every night when I got back. Three days in a row my key didn't work and I had to go back downstairs to have it reprogramed. There was a super funky smell in the room. Thin walls, I could here doors slamming, people talking, etc. There was a thermostat and another heater. When I would turn the thermostat off, the other heater stayed on and I was boiling at night. Internet was really slow. Elevators were also super slow. Poor water pressure in the shower.
Location and value for money
Location was fantastic, very quiet, not a lot of rooms on each floor, and the bathrooms were surprisingly big. Actual room was a bit tight, but that's not a big deal, especially when you consider the location.
Great location and very hospitable and clean. It was a small space and when the air conditioner needed to be on, it would be incredibly loud.
Good prices. Clean and comfortable rooms which are a bit small but that is why you get the good price. Nice bathroom. Need a better sign on the street to help find the hotel. Block is not the nicest but lots of nice restaurants and other amenities nearby.
Staff was extremely friendly and courteous.
Great location and staff was incredibly friendly. Rooms are rather small
It was very convenient to all the things we wanted to do. Small place with a friendly staff. I was able to park on the street all weekend. I expect to pay ~$300/night, but this wasn't up to the fee. The pillows are undersized by about 1/3. The room layout made it hard to get to the window side of the bed. There was no mini fridge. The nice rainfall shower head had no way for height-challenged people to change its position. The toilet seats are cheap plastic. No electric outlet on one side of the bed, inexcusable in the day of "I charge my phone while I sleep." The lighting scheme, involving use of your room card in a slot and a pad of push button switches, is inscrutable.
Not a bad place to stay for a night or two, but not longer than that. If you're a college student on a budget, I would recommend. The cash only part did throw me off.
How is this hotel available for online bookings? When I arrived for a business trip, I walked upstairs to the check-in hallway (not a lobby) to meet a man behind plexiglass who told me that the hotel is CASH ONLY but there was an ATM I could use (for a large fee). I was given a key card to my room that was up another flight of stairs at the end of a long hallway. This is clearly a rent-by-the-hour establishment. My room barely fit a full bed and the window in my room opened to a cement chute. No light here! (For a size comparison, think half the size of an interior budget cabin on a cruise ship). It was late so I decided I could suffer through one night. I have stayed at Red Roof Inns with nicer amenities, though. The radiator sounded asthmatic and kept me up most of the night. The bathroom had sandpaper towels (one of which was terribly stained), a shower with no hot water and poor water pressure, and a tiny bar of soap and half-filled bottle of shampoo. No conditioner, lotion, washcloths, hair dryer, or even glasses for water. There is a warning on your receipt when you check in that the management is not responsible for any personal property left in the room. If you want to secure your things while you are out, you have to check them behind the plexiglass in the tiny "office." The worst part of my stay was that when I woke up, I felt itchy. I couldn't shake the feeling all day. After my business meetings I booked a red-eye home and forfeited the second night stay. AVOID!
Great location and inexpensive Spartan. Clean but the toilet leaked onto the floor, the heat was sporadic, and only one thin blanket was provided.
Great location No elevators, no AC , payment is cash only.