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The design of the hotel and the location The service was extremely poor. The concierge was not very helpful. The rooms would not be cleaned unless requested and after several complaints. The coffee was brought cold. Walked into our room bathroom at 5pm to find the housekeeping bucket and mops in the middle of the bathroom. The bellman placed our shopping bags in a wrong room without so much as an apology.
Look and feel of the hotel. Love the front courtyard. Although we did not have a chance to eat in the restaurant, the area looked amazing. The stay was overall good. The room was a little late in being available but that happens. The front desk staff was ok. Not overly friendly or warm but certainly not rude or short. iPhone dock was a bit old. Should at least have adapters for newer iPhones.
Quiet street Contemporary style Chandeliers in the restaurant. Sitting areas in both restaurant and bar Blue and white color in rooms Big full length mirror in bedroom. Shower only Wall of windows All of the staff were incredibly nice! Cab fare from Soho to uptown
Great location and design. People very warm and great value Size of bathrooms
Outstanding and very helpful staff. Quiet location like a boutique hotel.
The restaurant on site is very nice and fun for weekend brunches. Rooms are very very tiny.
Great staff nice rooms
Front desk staff was great! Bathroom was spacious -- huge for NYC standards and the wall paper is beautiful! Bed was very comfortable!! Shower curtain smelled moldy. To be a dog friendly hotel, the dog bed provided was dirty, it stunk, had cigarette burns and ultimately, my dog refused to use it. The bell hops were very snobby and unfriendly.
It's location was what I liked best. Room was slightly small for what you pay. Decor in rooms is not up to what you pay for. Staff are slight too laid back... But maybe that's just the "cool" vibe of Soho.
the service and the great atmosphre great rooms dormen were the best food in lobby pretty good too small room
Room service was top notch! Every single staff member was extremely kind. The location is in the smack middle of everything wonderful and great. What is not to like in Soho? The one minus for us were the small bed, for 2 adults and a 5 year old. No king bed just queen if not a double. Overall, a great stay, we would request a rollaway in the definite future.
This hotel has been on my list of places to stay since it opened up so I was very excited to finally get here, albeit maybe 10 yrs later... The decor was beautiful and the staff were all excellent. This includes valet and maids that you pass in the halls. Unfortunately the state of our room was a little disappointing. We did check in early so it's possible they rushed to clean it. Our room was a roasting 78 degrees when we got there and the thermostat was clearly set to 80. The window barely opened so it did not provide much relief and switching over to AC only helped cool the room by the next morning. It was HOT and dry!!! Second disappointing thing was the used toilet paper still in the toilet. I also was challenged in my ability to flush it away, so I can see how it got left behind. Third thing was the random hair pins I kept finding throughout the room...
We spent a night in the city away from the kids for V day. The view was good. Great neighborhood. Lots of places to go to, great restaurants and shopping nearby.
Great location, clean, friendly staff. Concierge service was not all that great, loud guests late at night.
The location is great. Thought the price was a little on the high side given the size of the room and amenities.
Every Associate we encountered was excellent; very warm, helpful and accommodating. Our 10th floor room was cozily decorated in darker tones and neutral accents. The furnishings were appealing, well built, and fitted to the room with adequate room to maneuver throughout. The bed was extremely comfortable and we left it each morning feeling rested and recharged. The most comfortable bed I have ever slept in while traveling. The bathroom was exceptionally clean and was supplied as expected for this level of Accommodation. (I have managed hotels and know first hand that, even the appearance of clean, is impossible on white porcelain and ceramic tile. Exterior noise from inside the building went mostly unnoticed; city noise was acceptable without the a/c fan running but we set it to blow continuously and the city outside mostly faded away (A/C blew worked excellent). Amenities are as advertised; the lounge atmosphere and appearance brings to mind an image of a1920's / 30's sitting parlour - comfortable, elegant, and well suited for drinks, work, meeting a coworkers or friends. On the weekend we stayed, the lounge was fused with music of the runway, the city and SoHo. It was an excellent kickoff for our evening with friends. The location could not have been better for us; subway - entrance on same block; restaurants - all around; cabs - always; Minibar prices were beyond excessive (I wondered if I was staying in an Airport grab-n-go) Room services prices - also excessive - (see: Oatmeal) The Following Falls Under "...if that's all he can complain about...." (these were the only negatives I could remember; most likely because they were encountered repeatedly) : The drawer-pull's on the main chest of drawers were very difficult to get a hold of. If I had long nails, or carried traditional keys, I could have hooked these without a problem; alas, neither is the case. Although the stairs were our preferred method of "up and down"; we found it challenging to get from our floor (10th), to our friends floor (7th), via the elevator. The pass key security system didn't seem to allow exit onto a floor other than our own.
good room and great view and good vibe in bar area price of breakfast -just too expensive on top of an expensive room rate...
Good location in the middle of SOHO near multiple businesses. Easily accessible via subway. Attractive interior with industrial accents. International guests and staff. Good food and drink in hotel bar and lounge. Room is well appointed including a bathrobe, various bathroom products, blow dryer, well stocked minibar fridge and snacks (costs extra). Solid wifi. The desk and chair in the room were uncomfortable. I spent the majority of my waking time in the room there on a business trip. That and there's no other space in the hotel to sit quietly. The downstairs lounge is not really a sit and linger sort of space. Plus at night the downstairs lounge and bar become a nightclub with DJ. Which is great for pleasure travelers, but is a pain for business traveling. Would stay again for fun, but not for business.
Housekeeping staff were very nice. I stay there because it's near my son. I would probably stay somewhere less expensive if it weren't around the corner from him. The breakfast are overpriced and the food not that great although the presentation is good.
Good location and good size hotel
the check in and bellman were great--loved the champagne at ck in the furniture and rugs were tired--wouldn`t call this room delux
Beautiful design, nice position, comfortable rooms, outstanding hall and cocktails The hotel staff seems helpful but not really interested to the customer
Staff is really helpful and the hotel is beautiful. We loved the lobby bar at night and had an amazing brunch on Sunday Rooms are a little small
The room was very comfortable with light and modern decore (quite different than most NY hotels). It is a new hotel so the furniture and fixtures are still in good shape. The nearest subway station is around the corner and Soho is five minutes away by foot. Free Wi Fi internet service. The location is not as convenient as mid-town hotels for visiting the most popular museums, theatres and Central Park. Tribeca itself is not a very inspiring neighborhood. Most streets in the hotel's close vicinity contain warehouses and retail business, and therefore are not very attractive. The hotel's central space (where they serve breakfast) is dark and often cold.
The whole experience, the staff where very warm, welcoming and helpfull.
comfortable beds charging sales tax on the room rate---its outrageous
Bed was comfortable! Room was clean. Great location! Thanks for the complimentary bottle of champagne!
staff is very friendly and attentive, big bathroom, big windows, good view hotel is quite dark, loud from the street
The Roxy is an indulgence in the best of ways. It's charming and comfortable. Well appointed and close to transit. The staff is friendly and attentive. We only ate breakfast at the hotel, but it was delicious. We were sort of sad we went elsewhere for Sunday brunch... The spread is amazing. There are few negatives to the Roxy, honestly. Location is good, but not great- safety was not a concern. Just don't expect to walk out the door and be somewhere, you'll need to hop the train or a cab. The space is comfortable, but the pillows (like most hotels') were worthless.
How peaceful it was
Front desk staff extremely friendly and accommodating. Location is great and good value for the money
Great location, attentive staff
great location and place for those who like to get out and explore the city. not for those who want to lounge around the hotel and hang out at a hotel bar.
The King size bed, balcony and highly efficient room was clean, comfortable and most of all affordable. The staff is equally representative of the best in the business. The location is so fantastically being on the boarder of everything convenient in walking distance. To top off the trip the hotel offers tip cards that include discounts on many of the areas establishments. Our discounted Uber ride to the airport was a pleasant end to our fantastic visit to New York City. NobleDEN made the weekend get away; memorable. Sincerely. There was nothing that I found to be a dislike about this hotel
Loved the location - busy, bustling part of the city but our rooms were very quiet and comfortable. The staff were super friendly and helpful. I would definitely stay here again.
The view was nice and facilities were very clean Parking and access to valet/ waiting area were difficult. Rooftop bar was closed.
Right in the middle of Downtown New York, easy to get to everything walking or by subway. The hotel had good, reasonably priced food and nice clean rooms. It was great for a weekend get-away with my husband.
Hotel is a good location, within walking distance to SoHo, Nolita, Bowery, short train ride into Brooklyn. I came in on a red-eye and arrived at the hotel at 6:30 and they had a room for me, which they claimed it was a "free upgrade." Heater didn't work as well. Room was 50 degrees when I arrived. Put it on full blast and it only got up to 58 in 4 hours. I left it on and took off, returning 15 hours later at 3am and the room was still only 62 degrees. The luggage storage lady was rude and inattentive. She was rude when I dropped off my bag and I had to retrieve it myself. Also they used stickers with crappy adhesive so now my luggage has goo on it.
Very friendly and very helpful, especially accomodating our 1 year old.
Very modern and trendy hotel with perfect location for Soho etc. very well thought details. For the price, some kind of breakfast should be included. Even if only coffee and croissants..
Archicturally lovely Staff was non-existent and rude when available. Details were neglected. Overcharged for items not received and didn't even bother discussing it with the obviously dis-interested staff. Real shame such a beautiful space has no soul.
The staff was friendly and responsive. The location was great. Bed and shower were very nice. The rooms were small and we were woken out by another guest coming home loudly at 3:30 am. However, it's NYC!
the hotel was great i got agreat deal with booking it early,make sure you do this.
LOcation, and value
Modern interior, European feel. Clean and efficient rooms. Friendly staff. Good breakfast. Fantastic bed.
The hotel was on walkingdistance of public transport and a lot of places of interest
Hotel was clean and well presented. Breakfast good although pricey. Beds very comfy. Staff generally pleasant. Location good for downtown areas only It was very noisy (traffic) and room was opposite the lift so some internal noise as well. We were not charged the agreed booking price despite pointing this out twice. Air condtioning very noisy/ineffective so forced to open windows at night hence increased noise.
Very nice new and clean rooms. Quite noisy especially on the Street side, they tried to charge me with a breakfast I did not have, staff a bit unfriendly.
Great Hotel, good location, very modern, comfortable Water pressure in hotel was poor, shower a tricle, staff couldn't resolve
Centrally located so many different burroughs were close by (SoHo, Greenwich Village, Chelsea). We had a king room and it was very tiny. Nice accomodations just small. There was a little mold in shower. And the shower is rainfall style positioned on a tall ceiling so you couldn't adjust the direction of spray if you wanted to.
Small dimension Too much noise from the street.
I liked the fact that the hotel was very private and very clean.
Location is definitely a plus. Comfortable hotel overall
Second time staying here in 3 months. Love the location and quality. Able to check in early and check out late this trip, which really helped our itinerary (was rushing into town to go straight to my workshop, so it was nice to check in quickly and be able to put bags in room instead of leaving with concierge). Also was able to upgrade to a king bed since my boyfriend came down with me last minute. Staff was super accommodating. Close to 1/2/3 and C/E trains, as well as a couple blocks from 6/N/R/Q/W trains, so it was easy to get around to east or west side. I'm a light sleeper and find these rooms to be on the quieter side (we were facing the back of hotel, which faces downtown). No fridge in room. Definitely a business feel to hotel, but didn't really make a difference to me. In fact, I chose the Sheraton bc in NYC hotels can vary widely and I found that chain hotels give a good consistent experience no matter the location.
Great location in soho. Staff was very helpful and parking easy. The room was clean and new. A great view with very clean sheets and duvet. A good mattress Bathroom was new and clean. Room was not big but neither was the price tag. Liked it much better than the soho grand that shows it's age
Friendly staff Spacious bathroom Good location No turndown service Odd odor in the hallway, panels along floor were flaking, mid-renovation?
Very nice staff, clean hotel, type fancy and would recommend anyone to stay. Great area and very close to the train station.
Front desk employees were awesome and so helpful! Very minor issues (light burning out) were addressed immediately. The restaurant attached to the hotel has no affiliation with Sheraton but we didn't like it- they were rude and took advantage of us.
This hotel has an attitude of over pricing everything, adding on fees including tips (that frankly aren't deserved) and having a staff that doesn't do much. When I checked out the man at the desk was flat out lying to the woman he had on the phone and when he hung up I said "Well she's going to be disappointed" and he smiled and laughed. That's what you're going to get here.
Very nice view. Very friendly environment. We asked for a late checkout and they were able to extend it up to 2pm. Thank you.
really quiet room did not get cleaned till 6
position and price
The location Rooms extremely small and squashed, very noisy both from street noise and internal noise through the walls, very expensive for room. No breakfast facilities.
Location brilliant, staff excellent especially porters. Very clean. Beds extremely comfortable with good fresh linen. Housekeeping staff excellent. Would stay again really enjoyed my stay. The room is beginning to look a little 'tired'. Sink cracked. furniture scuffed and the walls were marked a little in places.
Location is OK, considered a safe area and near to the subway. There is a air conditioner in the room and with private bathroom, which is hard to get for that kind of price in Manhattan. There is no elevator for a 4-5 storeys hotel!!! I dragged my 20kg luggage to the reception on second floor, then to my room on 4th floor. If you are a backpacker where you carry everything on your back, I guess its fine.
Good quality rooms, pleasant staff, and excellent location.
I booked this hotel on Kayak after looking at the reviews. It was a phenomenal find. The staff is so polite and helpful. There was parking right up the street. The rooms are small but almost all are in NYC unless you want to pay for the space. Hopefully, you're out and about enjoying the City. The linens and bedding were very clean. They did a fantastic job renovating the oldest standing hotel in NYC. We plan on making it our hotel of choice when visiting. No complaints here.
It was fairly easy to access from the subway and was right in the trendy side of the city - near Soho and Little Italy which was perfect for finding little boutiques or cafe's that can make decent coffee! The steep staircase didn't make it luggage friendly!
The bed is super comfy and the location is great: little Italy, Chinatown, Soho - so many choices at your doorstep for breakfast is mind blowing! The rooms are fairly small, if you are tired for a day and want to stay in it can get a bit claustrophobic!
The staff was very friendly and the hotel was super clean. My room was on top of a pub and on saturday the music was very loud and O couldn't sleep. Plus the nearest subway station was not very nice, at night I would be a little afraid to go there if I was alone. But an option is to walk a little more and pick up the subway in some other station.
How close it was to shopping, sites and restaurants.
Everything was very good, nice and helpful people. Very clean. The location of the hotel has easy access to public transportation and is safe but the area smell bad and does not look very nice. Inside the hotel is very good and clean but outside is not. (Close to Chinatown)
Beautiful small hotel with clean and modern rooms. From the window I could see the Manhattan bridge which adds to my down-east Manhattan experience. Personnel was helpful and kind, they provided excellent breakfast. There is an M15 bus station next to the hotel so it is easy to go downtown from there. Holiday Inn, please invest in the hotel to add noise-filtering windows to the rooms. I would suggest this hotel for visitors who already visited New York previously, as the surrounding does not reflect the overall landmark Manhattan really has. Overall I was satisfied with the hotel and thanks for the hospitality!
I'm a student and found the tariff to be reasonable and a great deal considering the proximity to downtown Manhattan. The location wasn't very good. I'm not sure if I'll choose this location again.
The hotel was very clean and the staff were helpful and patient. The free breakfast was well stocked and we had no problems with appliances in the room. There are even recommendations for places to eat and directions to various parts of new york on the website. Very good deal for the price. :) The only downside was the location which was above a market. If you don't like the smell of fish it might bother you, but it's not nearly as pungent once you get inside.
Great staff who were professional and polite. The toilet in our room was constantly running. The staff addressed it immediately. Wonderful breakfast as well as seating area. Very comfortable rooms and amenities were top-notch!