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The design of the hotel and the location The service was extremely poor. The concierge was not very helpful. The rooms would not be cleaned unless requested and after several complaints. The coffee was brought cold. Walked into our room bathroom at 5pm to find the housekeeping bucket and mops in the middle of the bathroom. The bellman placed our shopping bags in a wrong room without so much as an apology.
Comfort of room. View. Restaurant. Location.
Location, appearance, friendliness of staff, and the rooftop. The fitness center was adequate and even if it wasn't, the view from there was amazing! There was great food at the hotel and all around the neighbourhood, try Wolf Nights and Tiny's Giant Sandwich Shop. We spotted a few TV and sports stars in the lobby, that was interesting...they are much uglier in person. I felt like I spent a lot of time waiting for the elevator and the complimentary coffee seemed to be a chore for the staff to deal with. Also, there was an incident when my girlfriend needed assistance with something and the concierge was skeptical that she was a guest and was very rude. Everyone else was great!
Bar Rooms ,menu
Wonderful location (but Lower East Side, not central). Bice bar and public spaces. Beware the tiny, tiny rooms!
Staff were friendly and the room was large and comortable. Couldn't fault it.
Location. Design. Chic. Friendly c One loud night, Halloween weekend.
It was an amazing room, with an amazing bathroom. Nice bed, lots of tv channels. We were taken good care off. If we needed anything they could get it. Elevators were slow.
The hotel staff did a great job at catering to our every need. They were prompt and never seemed annoyed with our many specific requests. The room was clean, comfortable, and the rain shower was amazing. I have nothing but good things to say about my stay. I would recommend the Thompson LES to anyone traveling to New York. No complaints. Perhaps the area wouldn't be ideal for people visiting NYC for the first time, as it's a more local/less touristy area. Having said that, it is only a $10 cab ride away from Time Square, or a short trip on the subway to anywhere in Manhattan.
Good location and interesting room design plus cool shower & free NY Times. Lack of replacement shampoo each day; noise Sat night on 7th floor.
I was treated very well by hotel staff. There was a room upgrade available and it was given to me without asking. It's a short walk away from SoHo shops and the subway is across the street. I did not enjoy the on site restaurant (Shang Restaurant). It's was empty for the most part of the weekend and the service was a bit poor...which is odd because there were no customers.
the staff was great at suggesting places to go and places to dine. The room was clean and contemporary in style not a lot of space to put luggage, if you want to live out of it. Its best to just unpack and use the closet space
very pleasant staff- helpful with directions,charge my phone etc
Not at all, Room 705 was noisy. Poor service was provided.
From the decor of the hotel, to the hot staff, to the art deco rooms, it was a great stay. I will definitely make this my new nyc hotel.
I rarely write reviews but our stay at Hoilday Inn LES was perfect as it was three blocks away from my family we were visiting. We booked two rooms for the price of one boutique hotel in the neighborhood. The rooms were clean and modern. I've stayed in luxury hotels like the Ritz and boutique hotels like the Kimptons. This Holiday Inn room reminded me of the W Hotel in San Francisco (size, style, etc. less one down comforter). The staff was always courteous and helpful. Free WiFi! could use their "e-room" to use computer or print boarding passes. Free complementary toiletries if you forgot something. Air conditioner was amazing. Showers and water pressure were awesome. Room was very quiet. This will be our go-to hotel from now on in NYC.
Nice staff, clean rooms in good condition. Courtyard. Subway is very accessible Bridge traffic and unattractive street area.
Good location, clean room Small bed, not "king sized"
Big rooms, looked good very nice bathroom, good for young people, popular lounge on the 1.floor,
Some of the best features of the Hotel on Rivington are what make it unique - the full length windows around the room, including in the shower room were superb, and the views from the 14th floor were amazing. Also the minibar content (premium drinks and spirits) is a nice touch! Being in the Lower East Side was ideal for anyone who wants to go out and experience New York nightlife, as well as being well connected to the rest of Manhattan and Brooklyn. Very different, unique hotel, highly recommended.
Staff was wonderful able to accommodate uptown view request. Views from the hotel were lovely. Street noise, in the 16th floor and we could hear everything.
The staff were great. Starting with Elvis at the door Darnell,, Christine, Alex, Eddie, Leo & the women with the nightly cookies. The fresh baked cookies at night & the restaurant/room service food were very good. Showers & beds fine. (The sheer curtains could be laundered or replaced.)
The room was large(for NYC), the bed was very comfy, and the bathroom very roomy and well-stocked. The lighting in the bathroom was terrible. One small light over mirror and light with dimmer over tub. Very hard to put make-up on!
Loved the size of the room, the steam/shower, and the wall of windows Wish there was a shade on the bathroom window, more hooks/shelves in the extra space in the bathroom (only one hook on which to hang two towels?!) How can we be green and re-use towels that can't be hung to dry? The room was a tiny bit tattered - beat up around the edges of walls, unfinished panel behind curtains, curtains hanging off hooks, but I suppose it's hard to keep up with the maintenance in NYC!
Decent helpful staff Quite noisy
The room is clean, the location very convenient for us, and the staff was very helpful. Not a thing
the bed was sooo comfortable, we had a 180 degree view of manhattan skyline, excellent by night. staff great and great restaurants +coffee within walkng distance.$5 breakfasts great. No we had a ball for 13 nights and would love to stay there again.
The room was beautiful and we were upgraded when they found out it was our honeymoon. Staff were very helpful and friendly. The hotel bar was great at night! All was great
The location is brilliant - right in the middle of a great scene in New York. The hotel design is fantasic with good sized rooms and wonderful floor to ceiling windows. The beds were also extremely comfortable. We didn't recieve good service. We did not have anything explained to us on arrival, but, witnessed other guests recieving better introductions to the hotel and what was available. Even at breakfast we were not told about the buffet (the more cost effective option) until the last day - by another guest not the waiter! The room was also not as clean as we epected from this level of hotel. .
Helpful, friendly staff. Great location. Spacious room with a balcony, great view of Freedom Tower and excellent temper-pedic bed.
Great look, great location. Clean, modern rooms. Perfect for me Last night of my stay, my floor (9th) turned very noisy. Not just in rooms but up and down the hall. Younger crowd yelling to each other, etc. Felt like I was trying to sleep in the middle of a frat party! This was between 1-2am and went on for quite some time. It would have hoped someone would ask them quiet down on room levels.
Location was great with a lot of varied night-life options. Terrace bar and pool is something to check out for sure. A/C worked well but was very loud especially with something loose inside that made a clunking noise constantly while the A/C ran. I called down after the first night to see if could be addressed. Engineering was sent while we were out but the problem wasn't fixed. We got in too late to deal with the second so had to try prob a chair against it to dampen the noise :(
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The hotel was clean and the staff was friendly. Location was conveniently close to subways and had great selection of restaurants nearby. Fire alarm rang three times in the middle of the night (1am) and ruined a good nights sleep for me when I had to get up early for work. Was not happy about that. No explanation was made, just a 'false alarm'.
The staff was friendly and it was relatively clean. Masking tape held tiles to the walls in the bathroom. The coffee machine was old and dirty. The room wouldn't stay warm. The showers could also use a redesign. Because they are open, water splashes all over the bathroom floor.
Central location. Also near a park for residents, good also for visitors. Delux room size,a bit on the small size. Bathroom shower facilities, a bit stiff to turn on. Need force and the shower will splash on you.
The room was wonderful. Small in square footage, but an entire wall of floor to ceiling windows created an exceptional 'sense of place' overlooking downtown NYC. The bathroom was relatively large. The AC worked well. The location was great! We would have liked more than one chair in the room. The rooftop bar was 'off limits' unless we were willing to pay $50 cover in advanceâ€¦it was a curious situation. The rooftop bar was one of the 4-star amenities that we looked forward to accessing
Great location in the middle of Chinatown with good walking access to most of the hot spots in the LES. No complaints.
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the hotel was located in China town, which is why we chose it. We love the huge variety of food in that area of Manhattan, and the delicious, cheap food options. The room itself wasn't huge, but it's Manhattan, you should expect that. they should really reconsider their showers. I was't terribly bothered by the fact that water would run out onto the floor, but we were just keeping towels on the floor and letting room service change them daily. It's wasteful, though.
Very convinced for me Too expensive for me
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The room size was goI'd especially for NYC. Hotel is new which is a bonus.elevators are fast. Close walk to little Italy and lower east side bars. Grand street subway is only a few blocks away. The bathroom shower gets everything wet! Poor design. Rooftop bar has a $50 minimum per person to go on the patio. Lame! We are hotel guests we shouldn't be restricted if we just wanna go for one drink. No view in lower rooms.
The staff was extremely friendly and accommodating. They went out of their way to help me get what I wanted, whether it was a quiet room (which I had) or to repair a lightbulb (which they did within 15 minutes of my request). The yoghurt parfait had canned fruit and very little granola. It needs an upgrade.
I booked this hotel on Kayak after looking at the reviews. It was a phenomenal find. The staff is so polite and helpful. There was parking right up the street. The rooms are small but almost all are in NYC unless you want to pay for the space. Hopefully, you're out and about enjoying the City. The linens and bedding were very clean. They did a fantastic job renovating the oldest standing hotel in NYC. We plan on making it our hotel of choice when visiting. No complaints here.
How close it was to shopping, sites and restaurants.
Location brilliant, staff excellent especially porters. Very clean. Beds extremely comfortable with good fresh linen. Housekeeping staff excellent. Would stay again really enjoyed my stay. The room is beginning to look a little 'tired'. Sink cracked. furniture scuffed and the walls were marked a little in places.
Location is OK, considered a safe area and near to the subway. There is a air conditioner in the room and with private bathroom, which is hard to get for that kind of price in Manhattan. There is no elevator for a 4-5 storeys hotel!!! I dragged my 20kg luggage to the reception on second floor, then to my room on 4th floor. If you are a backpacker where you carry everything on your back, I guess its fine.
Good quality rooms, pleasant staff, and excellent location.
The location Rooms extremely small and squashed, very noisy both from street noise and internal noise through the walls, very expensive for room. No breakfast facilities.
The staff was very friendly and the hotel was super clean. My room was on top of a pub and on saturday the music was very loud and O couldn't sleep. Plus the nearest subway station was not very nice, at night I would be a little afraid to go there if I was alone. But an option is to walk a little more and pick up the subway in some other station.
position and price
The bed is super comfy and the location is great: little Italy, Chinatown, Soho - so many choices at your doorstep for breakfast is mind blowing! The rooms are fairly small, if you are tired for a day and want to stay in it can get a bit claustrophobic!
It was fairly easy to access from the subway and was right in the trendy side of the city - near Soho and Little Italy which was perfect for finding little boutiques or cafe's that can make decent coffee! The steep staircase didn't make it luggage friendly!
Good, helpful, friendly staff, clean facility. Good accomoodations but room very small, so a great hotel for the money if you are only using it to sleep in. The hotel is a good value, but a a long walking distance from the main part of Soho and a $20+ cab fair into mid Manhattan.Alsoas a woman traveling alone,I was not sure about walking around the hotel after dark, so I cabbed back at night. Rooms are not well lit. As a business travller you cannot do any work in your room as it is too smallll for a desk, but the hotel has a nice lounge area with computers on a lower level. there is a very small tv in the room, they also have a large screen tv in the lounge area, where you can sit and relax, as there was only a bed in the room. It is really only a "sleeping room.
Staff extremely pleasant, competent and available. Location perfectly suites my needs. Pleasant, comfortable, and clean accomodations provided at lower cost than full size accomdations with like features. I am happy you fill (created?) this niche. NA
Everything was great, especially the location and the hotel was very new and clean. The rooms are very small, but that is just NY in general.
very clean,very good staff, very good to have continental breadfast downstairs, newspapers, very small room, could have had table or chair
Everything. Best location, friendly and helpful staff, internet connection, cleanliness, rooftop, etc.
The staff were so nice. Love the roof terrace. The shower and bathroom are really good. Good size TV. The heating system was good but quite loud. Very comfy bed. Amazing location! Hated the see through glass between the bed and bathroom, really off putting, hard to get privacy with a guest! Can you add a blind? There could have been more options as breakfast, it was good but a bit boring/samey.Not much storage in the room, I had the queen room and there was not a lot of storage, it would have been very difficult with 2 people! The internet wireless connection wasn't that strong but the cable was good - it may have just been my computer. Not great value but I would love to be sent offers so that I can come again as I need somewhere that's better value. I would definitely come back if I got a good deal!
The roof terrace is amazing! The breakfast is very basic. There is no gym in the hotel.
breakfast & computer room the room in the lobby that i was first assigned
The hotel was clean & tidy but the pictures on the web site are not a true representation. The " staff", I found the staff at this hotel rude & unhelpful & I will most definately not be staying again or recommending this hotel. I was very disapointed.
Very clean, unexpectedly stylish. Single room - No room to open up luggage, no chair or table. It's not a room to hang out in (but that's not why people go to new york city anyway).
Rooftop view was amazing. Staff were great. Beds are extremely uncomfortable. If you need to iron clothes good luck. Room was not like the picture extremely small.
I'm a student and found the tariff to be reasonable and a great deal considering the proximity to downtown Manhattan. The location wasn't very good. I'm not sure if I'll choose this location again.
Everything was very good, nice and helpful people. Very clean. The location of the hotel has easy access to public transportation and is safe but the area smell bad and does not look very nice. Inside the hotel is very good and clean but outside is not. (Close to Chinatown)
Beautiful small hotel with clean and modern rooms. From the window I could see the Manhattan bridge which adds to my down-east Manhattan experience. Personnel was helpful and kind, they provided excellent breakfast. There is an M15 bus station next to the hotel so it is easy to go downtown from there. Holiday Inn, please invest in the hotel to add noise-filtering windows to the rooms. I would suggest this hotel for visitors who already visited New York previously, as the surrounding does not reflect the overall landmark Manhattan really has. Overall I was satisfied with the hotel and thanks for the hospitality!
The hotel was very clean and the staff were helpful and patient. The free breakfast was well stocked and we had no problems with appliances in the room. There are even recommendations for places to eat and directions to various parts of new york on the website. Very good deal for the price. :) The only downside was the location which was above a market. If you don't like the smell of fish it might bother you, but it's not nearly as pungent once you get inside.
I was looking for a hotel in NYC within walking distance of the Lower East Side, and found this. It was one of the cheapest hotels that met that criterion, at $250 per night (not including tax, which brought it up to $290). The room was sufficiently large to be comfortable to move around in, and the bed was firm (which I like). Everything was clean enough. There is free internet and it's fast enough to use it for work. The person who checked me in was friendly and had been nice on the phone when I called to say I'd be checking in late. The person who checked me out was fine, but less friendly. I can't criticize the staff, though - they were fine. There is nothing in the hotel to enjoy. No lobby to sit in (i.e., there's the front desk and maybe a chair or two, but that's it), no exercise room as far as I can tell, no restaurant, nothing. And no coffee served in the morning, so you can use the coffee machine in the room (which I never do - no fresh milk for coffee makes it unpalatable) or you can walk for a mile to get somewhere to get coffee. So if you get up early (as I did, coming from France I was on a different time schedule), it's really kind of disappointing and difficult. While it was clean, the price wasn't low enough for me to consider it again. I'd rather pay an extra $50 per night and have a better location and overall better hotel facilities. (I might even be willing to pay $100 more for that - it was really that unpleasant.)
The view was amazing, hotel was clean and very modern and the staff was incredibly helpful. We were in town for a bike race and they even offered us an hour of entered stay for free so we could shower before driving home. The WiFi was a little unpredictable.
Incredibly friendly and helpful staff. The location was excellent, within a close walk to all of Manhattan's lower east side, and only a couple blocks from the subway. Our room had a great view of downtown and the Manhattan Bridge!
Clean rooms, spacious bathroom. Popeye's on the lower level.