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Location was convenient to midtown and subway. Room was not clean; rotten food stored in the closet caused me to throw up. We notified the manager on duty (Juliane Vasquez) and she said there was nothing she could do than give us continental breakfast vouchers at the hotel restaurant. Continental breakfast is only toast and a hard boiled egg. We declined the vouchers and went to breakfast at another restaurant. Ironically, Juliane was at that restaurant and pretended she did not know us when we walked by her. I called hotels.com to straighten out the mess and they were surprised that Juliane/Martha Washington did not reach out to them to help us. Hotels.com called the Martha Washington and negotiated an adjustment to our bill. We checked out immediately and went to another hotel. We would not stay nor recommend staying there; Juliane and some of the staff need customer service training.
Staff was very polite and courteous. The housekeeper who cleaned my room was very thorough and kind. Room was clean and the bed was very comfortable! I didn't like the street noise at night. Honking of horns continuously but nothing the hotel can do about that in NYC I guess
The best hotel I have stayed in in all my trips to NYC. They accommodated my requests. I slept like a baby---& that NEVER happens! I would like to see a lower rate.
The hotel was clearly recently redecorated to be hip and modern. I did not realize my single room would consist of a twin bed in a 6 by 10 room. It was half the room pictured. There was no closet, just some small drawers tucked behind the bed. They do an admiralable job with space efficiency but you should know going in how small the space is.
The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out . The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.
Friendlyat staff and great location. Quiet amd clean rooms. The beds were not firm enough
Great location (not far from Penn Station / Empire State Building) new, clean bathroom room was very small noisy AC
Nice hotel, great rooms, bar and got an excellent rate
The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.
I visited for a conference. That means I spent a minimum amount of time at the hotel and didn't take advantage of any of the on-site facilities -- straight out every morning, straight to my room every night. That being said, the experience was highly positive. The room was bright, clean, comfortable and well appointed. I liked the hotel's decor. And of course, the location was ideal. The staff were friendly and helpful. I should note that the room was a bit small, and as others have said it didn't have a chair. I was able to get my work done using the provided stool, but an office chair might have been better. I also found that parts of the hotel, especially the elevators, were too heavily perfumed for my taste. The room wasn't, which is good.
Location, restaurant.....and unfortunately that's all Dilapidated room and bathroom, AC is so loud when turns on that wakes you up
location was good for the purpose of my trip. the lobby/restaurant was hip and bustling. the staff: apathetic, dismissive, rude, unapologetic rooms: way too small and awkward, no shades on bathroom windows, no amenities, no closet space overall experience: borderline abusive special note- extremely awkward situation happening on 8th floor where apparently a permanent tenant lives in one of the rooms and has several crazy notices taped to the outside of his/her door. also the fitness center is a joke.
Convenient and close proximity to our corporate office.
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Staff was amazingly attentive. No ice on floor
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
Friendly, helpful staff. Bad view out of room 733.
Old shower and bathroom
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
got a good deal on Kayak.com. When I showed up to the hotel, they upgraded me to one of their best rooms for no charge. the room was beautiful, bed comfortble, and the space quiet. What a lovely refuge for a busy business trip! Thank you Avaol for a great stay: I'll be back! not a one!
Staff was friendly, helpful and professional. Our room was smaller than expected with a bathroom for handicapped persons. The bathroom door would not close properly.The bed was small but comfortable. The room phone was not audible. Wi-fi was very responsive.
Wifi was really spotty the first day, and the shower was installed with hot and cold reversed.
The next two nights they changed the room and the room was great. The first two nights room was not having heating. it was uncomfertable.
The spacious room, boutique/ old style hall ways and lobby, location next to empire state building and in Korea town At 2am the vent started blowing out heat even though thermostat was set on cool. Woke up to 80 degrees in the room, had to call front desk to come check it out. They said cuz the vent system is so old, there is no varying the temp. So he just turned it off and opened the window. However it was also about 30 degrees outside so as much as that felt good in the beginning, woke up again a couple hrs later to a freezing cold room. Then I had to be up early for an appt so felt as if I got no sleep :(
Great location, excellent price, friendly staff No issues
Great location between 2 subway lines and a short walk to Penn station. Room was very large and clean. I would definitely stay here again.
Price. Bathrooms were clean and nice. Spacious. The facility felt very old and outdated. The quality of the floors, rugs, couches, shades was all poor. The floors were fake wood linoleum that moved around under your feet. The rooms need upgrades. The views out the back are straight into a construction site.
Clean, friendly staff and excellent location. The rooms were large and quiet and the beds were comfortable. Wifi seemed to work well. Bonus free coffee and hot chocolate in the lobby.
Decent location, very convenient to 6 subway which is great to get up and down the east side of Manhattan. Very helpful staff. Not a great few blocks for bars and restaurants and nothing much to speak of in the hotel itself. Wood veneer floors in rooms are probably easier to keep clean but not very comfortable or inviting.
Very nice and large room. Staff was friendly and accommodating. The lobby is small and not overly impressive. The neighborhood is safe but not one of the premier locations in NYC so you'll need to cab or subway to restaurants/meetings/site seeing. Fortunately it is very centrally located. Given what I Paid for the room, I would definitely stay there again Lobby and Immediate Neighboorhood
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
Excellent location, friendly staff, free internet in room. Because the hotel was set back from buildings either side the room was naturally quite dark, and tended to be a little noisy, but it is on a busy street
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
Good hotel. Nice bar downstairs. Internet is free. Design quite strange. I guess they tried to imitate urban style. But it looks a bit depressive (dark brown and black colors, metal elements of bed and chairs).
Convenient location, nice desk staff room too small for comfort...elevators not effecient
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little
The front end staff was always very helpful and pleasant
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
The staff, location, and quality of the hotel for the price cannot be beat in New York. I would recommend this hotel to anyone, and I travel to New York often, usually staying in hotels like the W. Nothing.
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
Location Rooms were very very small, bathrooms were even smaller, no room to move in and no storage space whatsoever in room at all
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
The service, room, restaurant, location were excellent.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
location is fabulous, rooftop bar was very nice. the room was very small.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
unique, great location - very little street noise.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
For New York this was a pretty good size room with 2 queen beds.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
professional hotel staff; artistic interior design throughout the hotel; the location; the Birch cafe with great coffee and food and the common Library room. it would be great if hairdryers are available on demand for guests staying in dorms.
Good location for Maceys, Empire State Building and sightseeing tour buses.
The room is beautiful. High ceilings, great fixtures, great bad… And all very well laid out. It was in a fantastic location, just north of the flat iron district. The only downside of my stay there, was the fact that it was under renovation in the lobby. I didn't bother me… Staff was excellent, the room beautiful.
The name It was too noisy, especially on the 3rd floor...I Could hear very loud garbage trucks from about 3 am until 4:30 am----ugh!
The hotel has a very interesting interior design. It's confortable and welcoming. My only complaint would go to some amount of corridor noise, since the door and wall isolation is not that good.
Jeremy and the staff that we dealt with were super helpful and accommodating! The elevator isn't the quickest...
Nice finished in room. Room was smaller than expected. 1 slow elevator. Shower didn't operate correctly.
The hotel's location, design and price. That breakfast wasn't include in the price.
full of character, felt like I was in NY and not just a boring, standard hotel room that could have been anywhere in the world. more hot water please, shower mid day only gave me warm water.
The location was excellent, walking distance to 5th. and Empire State, just great.
Nothing Stuff were not friendly
Very central - good place in Manhattan! The hotel is too expensive for the comfort you get there. the rooms look like a youth-hostel also the sanitary-equipment but the hotel wants a price like a midclass-hotel! not OK!!!
I liked the welcoming staff, the freak restaurant and the room was pretty good for the price I paid. I didn't know that there was a gym and a roof top bar. Found out only on my last day... The reception should have said that at the check in. The wifi was slow but I really have to say that the hotel answered my expectation and the staff was great and helpful. Will def go back
Nice big comfy bed, friendly staff, nice bathroom, A+
One of the elevators was broken. You had to wait forever to ride up to your room since they wouldn't let you take the stairs up. The elevator was broken our entire 4 days there.
The rooms are truly small and the sound proof of the windows is inexistent. The noise during night time is unbearable. The towels were old and worn, some of them had holes. The shower doesn't have a curtain and the results are catastrophic. The water runs all around the bathroom floor. The people at the front desk were not friendly, didn't speak English well and were kind of rude. The elevator broke during the week end and it was a nightmare to go up to the room.
Size of the room and location The beds could of been more comfortable
Easy check in and accommodating stafff
Location, Clean room, Modern Decor, Safe, Rooftop bar, Valet parking was same price as self parking in a garage, Good price for the value Room was small (as expected in NYC)
Rooms were nice, bathroom clean... Everything was good... i wish they had complimentary breakfast..
clean I can hear what's going on in other rooms
Everything about my stay at Hotel Indigo was perfection. The location is lovely-walking past the wholesale florists surrounding the hotel was delightful. The room was so well appointed and the staff was terrific. I will most definitely be back on my next NYC visit.
Location and value for money
The staff is exceptionally helpful and friendly. Same goes for the great restuarant attached to the hotel. No problems.
Friendliness of staff Small rooms, not big enough discount rates for using garage
Close to area attractions and shopping. Very clean.
Good location in Manhattan Room with double bed is very small; cleanliness behind the beds/piece of furniture to be improved
Good location. Housekeepnng threw away my contact lens solution, they opened the window when they cleaned so my room was freezing every night when I got back. Three days in a row my key didn't work and I had to go back downstairs to have it reprogramed. There was a super funky smell in the room. Thin walls, I could here doors slamming, people talking, etc. There was a thermostat and another heater. When I would turn the thermostat off, the other heater stayed on and I was boiling at night. Internet was really slow. Elevators were also super slow. Poor water pressure in the shower.
This hotel location is very close to all different subway route and restaurants. The hotel lobby was extremely small, no room for luggage storage, rooms have limited space, bathroom has funky smell, bedsheet and pillow have blood stain on it.
It was very close to the art and other things we wanted to see.
We enjoyed our stay because of the helpful staff who were also very pleasant. The location was perfect for us and our adventures in NYC. The room was just a bit small. But it had everything we needed.
Cheap and clean We reserved an extra bed, but there was no room for that in the hotel
Price, location, clean No gym, pool etc.
Hotel location was not bad. Everything in the hotel was extra small size except the be which was normal size.
Location is fine. Rooms are a little bit smaller than other Holiday Inn Hotels
has no good services & expencive rate
Functional and convenient location if you're working in the mid-town aread. I was bitten by bed bugs when I stayed at the hotel. I stayed at the hotel for 10 days and by the time I checked-out, I have more than 30+ bites all over on my arms, hands, legs, face and tummy. I also saw a brown-like insect crawl on my suitcase and reported all of this to the hotel staff. The hotel refunded me one night's stay but kept insisting they have no bed bugs despite all the evidence I had because they say have regular exterminator checks. I don't think that answered the question about whether they did actually check the room and did something about the issue after it was reported. I've had to get my clothes and luggage cleaned out just to be sure. Not worth the hassle.
location smoky hallways, small rooms, hard beds
clean rooms, whenever and kindness of the staff. nothing
I enjoyed the cleanliness and the vibrant smell of the bed sheets and towels I do have to say that in the early morning around 2:0 am till 9:45 am there was no hot water or pressure in the shower in our room.
The hotel was close to the red line 1 subway stop. The room and bathroom were clean. For the price it was great. Staff was friendly and helpful. There are only two elevators and it is not enough. Guests were not willing to wait and constantly were either close to or over max weight capacity. Also we ordered room service and they forgot about our order. It took them an hour and a half to make breakfast.
Good location They didn´t borrow wine glasses for our celebration of my sister´s birthday at the restaurang/ bar. The hotel did´t have any vase for flowers.
We decided on this hotel because of the location, close to many shops, attractions, train stations, broadway theaters. Affordable and comfortable, staff exceptionally friendly and helpful. Excellent restaurant as well. Not many rooms available with a spectacular view.
Location, cleanliness, No breakfast, no parking
Please write at least 15 words Room was very small, had to ask for a luggage rack as there was not one in the room. Towels were not clean.
Nice bathroom Sat at the bar for awhile, did not get waited on and left
everything was very hassel free.great staff!!!!
The location was very good and the Hotel very nice in particolar the lobby. My bedroom and the bed war too little and noisy. When the people who stay in the room nst to mine opened the water, it seemed they were in my room. The window was not sound proof. The staff was not kind. I stayed there 6 nights and when I went our or I came back in Hotel, Nobody said hallo...or smiled to me....I Asked information about the columbus day at the front desk the night of 11th October and a man told me to ask information to the concierge the following morning...he could not help me.
Please write at least 15 words
The hotel was excellent for the cost. The staff was great, particularly Stefan, the doorman. The room was spacious and nicely appointed.
I love the classical decor and the wonderful staff. The rooms are very comfortable with lots of natural sunlight. The location is ideal as well. nothing
Value, location, comfort, and service were all excellent
great location, very nice rooms, friendly staff, very helpful, no tea and coffee in the room,,
I stayed here in 2000, this was my first return. I've stayed elsewhere, but after this trip won't choose another hotel in NYC. The rooms aren't the largest, but this is more than made up for with the comfort of the bed. The air conditioning is loud too.
The hotel is very tastefully decorated and our Deluxe Queen room was of good size, by New York standards. Bathroom was roomy enough as well and there was plenty of storage for toiletries. Bed was comfortable, linens were quite nice, and above all, the room, bathroom and linens were exceptionally clean! Staff was very accommodating. Valet parking for $40.00 per night - even our large SUV, was quite reasonable, I thought. I would definitely stay here again. No complaints at all.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Items of our luggage were stolen
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Clean rooms, Small rooms
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Locations was fantastic Free breakfast was difficult, the 4th floor was too cramped I could not even try the food
great location. loud neighbors.
The position is great. The Empire State Bldg is quite close, as well as Times Square and Union Square. You are in the heart of Manhattan! On top of that, the room was super-super-clean and very comfortable. The hotel had some problem with credit cards, however the staff was very willing to co-operate to solve.
Staff were extremely friendly and helpful. Bathroom was well equipped and good sized for this price range hotel. Room was fairly quiet. Breakfast choices were very limited and unhealthy. Elevators were not very functional.
The Hotel was need everywhere we want to go. We could walk to so many places. No
No mini fridge
Nothing. I didn't like it. Poor breakfast and the space used as wasn't right for it. The Hotel was very expensive and it isn't look like a three star Hotel.
The Hotel is located 5 blocks fom Macy's and within easy reach of the Empire State Building. Staff friendly. The room was very small. The view was poor & the bed was uncomfortable. The area in which the hotel was situated felt unesafe. No intenet & conciege not particularly helpful.
Exactly what I needed. No frills, but clean and the room was a nice size.
Rooms were very spacious
I liked the location,rooms were quiet and very comfortable. Breakfast area could be improved,a bit small. But selection for breakfast was not bad.
The room was a decent size and clean. It had everything as described. There was very little traffic noise, which was good as a number of people had complained about that when I read the reviews The breakfast room really needs to be larger as it was a bit crowded.