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The Waldorf is a fabulous hotel. We loved everything about this hotel. The decor was amazing. We enjoyed every minute of our stay. I cant praise this hotel and the staff enough.
Location Overcharged for a bottle of water
The hotel staff were very friendly, easy to approach and very helpful. Amazing hotel. Nothing.
A very poor experience The rooms were all 1970's needs a major refurbishment
location, comfort, architecture, and the history! pitiful tv reception, no free internet access from room
Staff were all very friendly the hotel interior was outstanding with a style and appearance from a different era. Rooms a bit small but understand in NYC you don't get a lot for your money.
Arranged the visit for the 60th birthday of my sister and were both very pleased to receive a bottle of wine in the room- a very kind gesture ,thankyou! Staff always very courteous and helpful. Would be nice to have tea making facilities in room, otherwise can't think of anything more!
The staff were very helpful The room was comfortable but not luxurious.
Goegeous hotel,luxourious. A bit impersonal, had to get a ticket to get a bellhop to take bags to room - not clear where to get ticket from so didnt do this. Paying this much a bell hop should be at the door when you arrive to take your bas up the large staircase. No computers for internet - needed own laptop to use internet. Location not nearly like I thought - had to walk quite a few blocks to get to central part,times square, etc. Close to Fifth Ave shops which was good.
The name Waldorf Astoria There is no intimacy .. too big! A bit cold ..
Reception area was beautiful. Rooms are very dated and I had the unfortunate experience of staying beside a suite and the the people staying it in liked to party in it until 5.30am. Kitchen was adjoined to my room and heard every footstep and every word. Reception offer me to move rooms at 5.30am rather than asking the guests to have some respect for others. Never again.
Conveniently located,comfortable,pleasant stuff.
Cosy and comfortable The ventilation in the toilet is noisy.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Everything... great hotel, great location!
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
Very pleasant staff at check-in, loved the cookie. No complaints.
Sometime there was a Bellboy at the entrance to help with the luggage!! Every request had to be repeated 3-4 times
Bed was very comfortable - A/C was was in good working order-- Hotel Staff were (especially for NYC) helpful and pleasant. No coffee maker in the room. (Though there's a Starbucks across the street)
Friendliness of staff. Cleaning service wasn't very punctual.
Friendly and accommodating staff Room service only till 10pm
Location Taxes but no thotels fault
the staff were very fiendly and accommodating. Steve in particular was great to us. The warm cookies on arrival were magic!!! Location of the hotel is magic, with the subway only 5 m across the road.
Excellent location, quick service, helpful staff! the gym is very hot and the ceiling of the gym is low.
New renovated reception area makes it more attractive. One day iur room remained not cleaned.
It was great we had a warm cookies on arrival!!! Highhhhh five! Nothing at all
The deluxe rooms are a good size considering NY space. The baths in the deluxe rooms are a real indulgence if you have the time to take advantage of them, the staff are helpful and friendly and the hotel generally achieves its 'cool' status if that's important to you. Just a heads up, it is a real favoured after work drinking hub and often still much like a bar into the late evenings. Nice touch with the Ipad in the room, location was spot on and easily accessible to all the areas. Overall I enjoyed my stay at the Royalton, but had gotten a good rate through booking.com. Paying standard rates I may have felt it was alot of money for what it was. Concierge Sasha was exceptionally helpful and was always willing to help. Whilst I appreaciate the mood and ambience of the hotel it would be nice to have been able to get more natural light into the room, we faced the inner courtyard so this might have attributed. I found the cost of the room service pretty expensive but the food was good if small in portion. My main gripe was the internet in the room, for a pretty signigicant charge it would cut out regularly if two consoles or laptops were being used at the same time (I was there on business), suggestion for improvement would be maybe a more varied offering in the gym it was relatively limited on the machines.
How close it was to 5th Avenue Nothing
I like the hotel decor
As a regular guest at other Morgans Hotels, I was once again left completely impressed and taken by the ambience created in each of their hotels, from decor, to music, to design to their staff. Ideal location, lovely bar/foyer, wonderful cocktails, fantastic service.
I loved the environment. It was very friendly and warm. My bed was comfortable and the bathroom was beautiful. I wish the TV was in a better location and the iPad had more apps on it.
Jessica on concierge was fantastic. She was very helpful and was very friendly. As well as being the only person you literally have any contact with. I really was disappointed with the ambience each afternoon. It felt like we were walking into a nightclub each day. The lighting was perfect, however the music very obtrusive and the relaxation of the hotel was not there.
OUtstanding bar with great ambience Room fairly small but still very comfortable
staff... excellent service. though it takes 40 mins to get a bucket of ice.
The room was just what we needed with a nice size tv for winding down and a great night sleep on a comfortable bed. The highlight of the experience came on the last day, we had a late night with some friends in the city and wanted to go to a late brunch with them before heading home, we didn't think we could make it unless we had a slightly later check out time than 12p, which the front desk staff were very understanding and let us go to 1p at no additional charge! Brunch was fantastic and only possible because of the team at the Lexington. The room is a bit small perhaps for some, however in New York most rooms are that I have experienced.
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.
The location was great & the hotel is small but pretty. It was New Year's Eve & they were understaffed. The check in took too long, when we finally got to our room it wasn't cleaned. Very messy. Had to go back to lobby. They apologized and changed the room. Later that night the key for the room stopped working so we visited the lobby a third time. Then the tub got clogged. We left it like that and checked out in the morning. Nothing was offered for the inconveniences and we had to wait for about an hour to get the car from the valet which was other hassle because we lost the stub and had to go again to the front desk. I'd been happy if the parking fee at least would've been waived. Again, beautiful hotel & location but they need more staff.
The rooms are perfect a d the beds are wonderful to sleep.the tv is perfect
Location The room had no AC, complain nothing happened, opened window, I could barely sleep because of the noise from outside
The room was ok, was not too happy with my experience here. The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.
Accessibility/ location, customer service No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.
Location was perfect. My room and bathroom were very small, even cramped. I glanced in other rooms while housekeeping had them open and they were much more appropriate-sized. Perhaps my "low priced room" wasn't a bargain, but just the price of a small room.
Wifi was great and entertainment and amenities on the ground floor were amazing. I had to change rooms because of the auto noise on the Lexington Avenue facing side.
Love the location, convenient to time square and Rockefeller center and Central Park I asked for more blankets and towels and they took forever bringing it to my room, my kids dropped soda on the blankets so I needed new ones
Door man was not in a service. Luggage deposit payable even in waiting for the room clearance.
Music at the lobby No toothpaste!
Great beds, good shower and good location, what else do you need!!!
Great staff loved the security dog in lubby To get in shower was quote slippery and shower head in a weird place
This hotel offers a good location at an affordable price. The rooms also provided excellent views. The beds were very comfortable. Overall the hotel was really not very clean at all. The walls could use a good scrub or new coat of paint. The bathroom was not clean either. I think that a number of the housecleaning staff are elderly and that might be the reason that the rooms were not as clean as I had hoped they would be.
The View, we had a fantastic view of both the Empire State building and the Chyrsilier. We were on the 40th floor and were able to also see the skyline of Manhattan. The service of all staff was excellent and the room was large, comfortable, warm and relaxing. We would definately recommend and return to this hotel any time we visit NY.
The small bar in the lobby. Friendly staff Good general location Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
View of the east river. Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful. there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Clean, very friendly staff and comfortable accommodations. Wall were thin, we could hear entire conversations going on at all times.
Location -- close to UN where our meeting was held; Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Beautiful hotel, great location Put in a smoking room even though we requested a non smoking room,
I was not happy with my stay at all my room and bath room were dirty
Charging for Internet use! No room service from 12 to 1630!
Unbelievably, my tiny room did not have a dresser. When I inquired about this the indifferent desk manager told me that the smaller rooms sometimes did not come with one! Living in this room out of my bag for five nights was a joy. Upon check out, there were three different staff members at the desk, none of whom could comprehend that there was not a dresser. So they went to check it out --- and big surprise, no dresser. (Apparently they were concerned that I was blind.) No apology, no offer of discount, no reasonable explanation. Had it not been a completely packed week in New York, I would have fled the first night. Oh, the shades didn't work properly either. Never again.
The bed was one of the most comfortable I've ever slept in! The room was very large for NYC and the shower head (rain shower) in the bathroom was amazing!! I also liked that there was a long hallway separating the door, bathroom, closet and vanity from the bedroom. Great location - close to Grand Central. There was a wonderful breakfast place a couple of blocks away (Zucker's) that we visited a couple of times - excellent quality and price. I was only able to reserve a King size bed online and would have liked 2 double beds. The hotel was going to accomodate us with 2 beds, but wanted $50 more a night. They did upgrade us to a larger studio that had 2 comfortable chairs and a table, which was great!
Staff was amazing, room was fabulous. I usually stay at the Dream-Downtown and the rooms here are bigger (as is the bathroom). Overall a great value for my money. No actual lobby or bar to hang out in..
14th floor room was VERY quiet. Great for NYC.
Room size comfort cleanliness and contemporary A little further from Times Square than I expected and the staff was unfriendly
Issue with we form in first two categories. I was a business/solo traveler. The rating section was operating.
Room size was bigger than avg. in NYC Mattress was comfortable Zero noise on 14F TV was great quality Pillows were uncomfortable to rest on. Nothing else we found uncomfortable or bad to review. that's it. SP
The room was bigger than we anticipated. It was really big. The location is great; very close to grand central station. It was quiet and better than staying in times square. There were several restaurants near by and 5th avenue was just a few blocks away. Hotel staff was very nice and helpful. We were pleased. The fixtures in the bathroom were coming off the walls. Cleanliness was a tiny bit off. Looked like either blood or ketchup on the curtains (I am going with ketchup). Need to stay above 7th floor or you will hear the music from the lounge. Could have used a microwave/refrigerator.
friendly staff queen bed advertised as king
The bed was really comfortable and the room very quiet for New York. I think the shower was recently renovated and was terrific. The rain-style shower head was mounted high so that you didn't have to duck under it and there was also shower wand if you needed it. I also loved that the HD TV had HD cable so that we weren't constantly watching images that were squeezed or stretched. The staff was really friendly and helpful. The only negative was that they're remodeling the bar and restaurant so there was no food or drink available other than room service and the continental breakfast. When that's finished it should be a big improvement.
This hotel has a remarkably friendly staff that seems eager to converse, making the guest feel comfortable and welcomed.
Friendly & knowledgeable staff.Clean comfortable room.Excellent location.Added bonus of breakfast.
Very stylish - very helpful staff - good breakfast - excellent service Bathroom too small
Everything, could not have asked for a better time. Having to leave
Location, and small hotel ambience
very friendly and helpful staff, spacious superior room
Excellent staff attitudes and helpfulness 1. The room decor was pretty stylish, but it was a bit dark for my taste. 2. at $299 it was excellent value; if the rack rate really is $500+ it's not good value at that price.
Good location, very friendly staff, lively restaurant.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
thanks for the great service.
Juan was amazing. The room was comfy. The entire hotel looked clean. I can't wait to come back!
The door leading out of the hotel worked The staff, the lobby, the location, the accommodation were all bad
Super close to Grand Central, surprisingly very quiet even though we were facing 41st st! Staff was a bit slow and there were a handful of weird guests, but overall very good. Can't beat the price for a downtown hotel. Slow and confused staff Room down the hall stunk of cigarettes (though ours was fine)
Location Internet was not available at night. Not enough bandwidth. Staff did not answer phone. Sheets smelled like body odor.
Attentive staff Comfortable room Minor fit and finish problems; flaked paint, some scratches here and there Spanish style half door shower forces you to endure a blast of freezing cold water before it gets hot
The location is convenient to times square. It takes about 15 min to walk to times square and all the shopping areas The heater was not working when we first arrived to our room so it was extremely cold. The breakfast was advertised as a buffet for only $12, but it was just a very basic continemtal breakfast.
Junior suite was spacious. Nothing is a wow factor but it's good overall. I didn't see breakfast options in the room but noticed a 3Rd floor breakfast option in the elevator when I had no time left in my schedule.
Accommodations were excellent. Staff was friendly, polite and helpful. Very quiet despite location. The room temperature was too warm for sleeping and no way to open the window.
The location Not the standart I expected, room to small, air conditioning to noise.
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
Great location, clean room, staff was very accomodating
Location and cleaniness the other guests where a bit rude
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
staff very helpful elevators out of svce at times
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
Great room. Clean. Comfy bed. Limited view.
Location Cleanliness Restaurant organization Front desk layout
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
Great position for tourists sights. Direct access to to the subway and Grand Central Terminist and food hall. Very expensive
Clean room, very nice cleaning staff. Front desk people pretty ho hum . Slow elevators during peak times. Not all elevators working. Kept stopping at floors for people with override keys. Very expensive hotel overall, hotel ( hotel rate), food ($4.50 for a cup of tea at the cafe on the main floor & you have to make it yourself!)
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
Hotel was excellent! Everyone was very friendly and helpful. The room was very nice and clean with very comfortable bed. Very close to the sites. 10 minute walk from Rockefeller, 20 minute to Time Square. Very safe area, would definitely recommend.
Great location! Hotel was within walking distance of pretty much everything! Staff was extremely friendly & accomodating. when in NY again for fun, this would be the first place I would look to book. Not overpriced but still seemed like a luxury stay. Thanks Marriott! Nothing. the stay was amazing
Nice staff very helpful great experience front desk excellent would recommend highly
comfy beds and close proximity to everything waiting for lift and thought room and bathroom could have been cleaner
Friendliness of eall employees, hotel restaurant handy and reasonalby priced, nice sized rooms, has computer set up for checking into airlines Not one thing
Staff and room.
The rooms were quite large especially for Manhattan, fantastic location & reasonably priced! all in all, a thumbs up! Bathrooms could be given a more modern look
Great location and valet parking
The rooms were large and well appointed. They were clean and quiet. A bit dark decor and lighting in the lobby area.
They charge $14.95 for wifi in your room. The Lobby furniture is very old no back support. & Very saggy
wonderful location, superb rooms. We had a one bedroom suite which was fantastic for our long weekend. will definaitely stay there again. Loved the internet Concierge service which worked like a charm. small thing but in the bathroom fluff behind the door not removed for duration of stay.
Whenever I visit NYC, I always stay at Affinia. Great hotel. Friendly staff, large clean rooms. Excellent location.
Older building, recently updated. Lots of charm, yet very modern. Location wad terrific. Hotel was spotless. Pillows on bed were small.
Clean and spacious room The only reason why i booked this hotel is for the rooftop and you guys completly ruined my stay by closing the rooftop for a private event the ONE day i booked. Good to know that no matter how much cash you shell out youll still get beat over the head because of rich people wanting to close off a whole area of a hotel. Horriible experience.
Location One of us was literally in a basement room with no windows. My room was so small I could barely move.
Clean, great location, helpful staff, would highly recommend if you're just staying a few nights. We found this problem everywhere so it's probably just a personal preference, what's with USA and no kettles only coffee machines? I just want a cuppa after an lond touristy day.
It was a small quick little hotel located right near Time Square. While the room is about 2/3 or 1/2 the size of a typical room, the price and location makes it ideal for those that don't tend to spend much time at their hotel, but want to be located close to Time Square and the subway. The hotel staff was very attentive and nice to deal with. It has a really small room and there is no refrigerator to put our drinks, but since we only stayed one night, that was too problematic.
the location is very good! The Hotel staff isn't helpfull. They charged two days more even though I've left two days early. And they recived a packege for me after I checked out.
i arrived the hotel at ten and didnt have to wait until 15 for ckeck in, they gave me a room and did everything very very quickly..that was a great start. I went with my ten year old daughter and found the hotel couldnt be better for our stay. Breakfeast was perfect! location too...we walked everywhere...times square...rockerfeller center...central park..Moma..!! even build a bear and american girl...!! we had places open 24hs to buy something to eat or drink...free wifi ..and had a place with two computers in case you dont have your own! room ok too!!! clean ..small as all rooms in NY. ,but you only use it to sleep !!! they kept my luggage after i did my checkout!.. couldnt have chosen a better hotel for my stay with my daughter.
Staff were Friendly, Location was perfect
The staff was extremely friendly, they made us feel like customers and friends at the same time, a little bit like staying with the family but always very professional. Whenever we needed something everybody did everything and always with a smile. We will definitely choose this hotel again. The breakfast was excellent, the location is also very good.
this property addresses all the necessary parameters i.e. location, comfort, staff, facilities and services. gr8 experience
Good price, very clean. Great staff, very friendly and helpful Small room for 4 adults.
The staff is very kind and familiar. The breakfast is complete, well prepared and permited us to visit early the city.