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Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Room service. Cold, stale food
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
Bathroom look old!
Location check in staff
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor. The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Perfect location. Great value for money.
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location Too noisy
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Noise from nearby club was very present in the room every night until 2AM
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Place, location, access, and security
The decor, the green aspect, the products, the staff Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.
Sustainable approach and best designed rooms yet experienced in our travels. Slightly aloof staff - but maybe that's a NY thing...
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
The location. the phone at the room did not work properly
Ubicacion Todavia algunas partes en remodelacion
Service and response was good. Disappointed at the Sunday Brunch.
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
location crazy crowded lobby!!!!
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
Luxurious hotel and rooms.
everything is superb... from the location, the room , the food, the service no complain at all.
We liked everything! A great hotel! They upgraded us (the price was the same). Excellent service! Surely we'd like to stay there next time. Location is excellent.
The Hotel staff was exceptional. They were very accommodating and definitely worked to in sure that our stay was comfortable and hassel free.
The size of the suite was great. Plenty of closets. Clean bathroom, very functional. Furniture and fixtures were in top condition. No music capability in the suite unless you brought your own.
Excellent service. Good hotel just facing Central Park. There are many good hotels near Time Square, Rockefeller center, etc. with a more convenient location and with much better prices.
Convenient location for the stay Relativelly small room compered to the price, previous Jumairah experience in SAE and generally number of stars of the hotel
The location and service were great. The room was very comfortable and spacious (especially for NY). We ordered room service and the food was excellent. The parking was more expensive than other local hotels ($65 vs. $50 at other hotels).
Nothing but that we had to leave
Staff were professional and friendly. Room was perfect size,very clean and tidy. Location was perfect.Had 5th ave two blocks away,central park on your door step.Couldn't ask for a better location.The hotel was walking distance to every tourist attraction. The tour bus stop was around the corner too. The room didn't have a coffee/tea maker.Would happily have brought one from the hotel but prices were stupidly high,along with the price of breakfast and dinner. This didn't put us off as starbucks was one block away and was able to walk to all restaurants,plenty of choices.But menu did look good.
Awesome location. Right at Central Park, with a great view.
The location is superb. Central Park views are a joy to behold. I also thought the front desk staff was friendly and helpful. Postage-stamp sized room, even by NYC standards, for $500 a night. I also would have appreciated more attentive doorman service, especially during evening and nighttime hours. (Daytime service was fine.)
The staff is kind, congenial and attentive. The spa is one of the best I have ever been to. I took my 82-year old parents to NY for the thanksgiving weekend, and the hotel staff was so kind, so wonderful to them. Can't think of a thing!
Good location near main atractions Yes, bad attention, lack of amenities.
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
great location very expensive food
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
The location of the Hotel. Very close to the shopping area and to Central park.
Friendly staff and traditional hotel
The locationa and staff is great. The Hotel rooms are shabby
the location is great- staff helpful
The Library is a gem.....Outstanding food, service and ambiance
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !
The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice. The bathroom could be cleaner. There were chipped tiles and the faucet was lose.
The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.
I like the location of the Park Lane Hotel. The stuff was very friendly. I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request. The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.
They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
Reception area was beautiful. Rooms are very dated and I had the unfortunate experience of staying beside a suite and the the people staying it in liked to party in it until 5.30am. Kitchen was adjoined to my room and heard every footstep and every word. Reception offer me to move rooms at 5.30am rather than asking the guests to have some respect for others. Never again.
location, comfort, architecture, and the history! pitiful tv reception, no free internet access from room
Arranged the visit for the 60th birthday of my sister and were both very pleased to receive a bottle of wine in the room- a very kind gesture ,thankyou! Staff always very courteous and helpful. Would be nice to have tea making facilities in room, otherwise can't think of anything more!
The staff were very helpful The room was comfortable but not luxurious.
Goegeous hotel,luxourious. A bit impersonal, had to get a ticket to get a bellhop to take bags to room - not clear where to get ticket from so didnt do this. Paying this much a bell hop should be at the door when you arrive to take your bas up the large staircase. No computers for internet - needed own laptop to use internet. Location not nearly like I thought - had to walk quite a few blocks to get to central part,times square, etc. Close to Fifth Ave shops which was good.
Location Overcharged for a bottle of water
The name Waldorf Astoria There is no intimacy .. too big! A bit cold ..
A very poor experience The rooms were all 1970's needs a major refurbishment
The hotel staff were very friendly, easy to approach and very helpful. Amazing hotel. Nothing.
Staff were all very friendly the hotel interior was outstanding with a style and appearance from a different era. Rooms a bit small but understand in NYC you don't get a lot for your money.
The Waldorf is a fabulous hotel. We loved everything about this hotel. The decor was amazing. We enjoyed every minute of our stay. I cant praise this hotel and the staff enough.
Amazing park view from the room
the uniformed doormen and elevator operators.
i visited nyc no everything was perfect
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
thanks for the great service.
small hotel and very close to Central Park. service was impeccable no
Nice facilities and great location Hotel staff could be more helpful
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
Friendly and helpful staff, great location and comfortable rooms
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
The location was great!
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
excellent location in quiet street of Madisson aveniu on Manhattan ,very close to Central park and all shops. Very professional staff always willing to help. Very comfortable beds with beautiful luxury shits with silky finish. aircondition was not working well and making it worse buy high temerature of 40° BUT STAFF WAS VERY HELPFUL BUYING SMALL AIR CONDITIONS FOR EACH ROOM ! Special treatment only for guests with american express credit card, it would be nice if that treatment is extended to those traveling with visa gold card.
have not heard any "no, it is not possible" no
The attentiveness of the staff and the location. The bed was a little uncomfortable.