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location excellent internal decoration needs updating, rooms and corridors very b asic
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
good service The hotel is to big.
it is at the center of the city the room quality
Very disapointined with facilities and value for money
Location and convenience excellent. Rooms very average and generally inadequate space in them.
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
Good location The hotel felt tired, although to be fair, work is being done to improve it
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Items of our luggage were stolen
Clean rooms, Small rooms
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
The staff was very helpful and very friendly!
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Everything was perfect
Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
Service and Staff. No
Beautiful hotel in a great location.
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This guest did not leave comments about this hotel.
All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
Location and staff
great bar view, we didn't have then best
the whole 'vibe' of the place, the physical building and rooms, the extra measure of cheerful courtesy. not a thing
My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
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Good value for being in the middle of Manhattan.
Rooms were large compared to many other hotels in New York.
the room makes me feel comfortable the staff is very nice i love staying at Hilton definitely coming back !
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
the staff was incredibly friendly and helpful. Our room was very very clean and comfortable . the view was great as well. there wasn't one thing id complain about.
They don't give you any options or choices for early check in.
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
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Location No desk and chair furniture suitable for using laptop. Went to nearby coffee shop.
I couldn't beat this location for the price! Great places to eat within walking distance. I wish there were a refrigerator and microwave in the room. At least a fridge.
The location was great, roughly 10 blocks from time square. There was no microwave or refrigerator stationed within the room. Also, the gym should did not have a 5-gallon water reserve for guests.
Reasonably modern and upscale hotel in an ethnic, melting pot area of NYC with a very friendly, helpful and knowledgeable staff. Only small issues like a wall outlet that didn't work, a room refrigerator that only served as a bar and a very un-secure and difficult to use wi-fi system - nothing major.
Clean, friendly staff, safe location, near Penn Station and Bus/Subway station. High speed elevators were quick and fully functional yet compact room, quality continental breakfast included. All rooms sleep 2 persons. Booked through booking.com and charge for room was not to occur until stay, instead the room was charged immediately, one month before stay. While Elements is a non-smoking hotel, you may encounter some large dogs. Rooms suitable for 2 persons only, would be crowded with a large dog as well.
Loved - the location although a bit shady at night due to the gay strip club two doors down, all the free food and drinks although it wasn't the best tasting at least they offered and thats more than you can say for any other hotel in the surrounding areas, the kitchenette came in handy Hated - the elevator situation too many people not enough elevators, the fact that they used a pasenger elevator as a service elevator to hual trash from the guests room...it was filled completely to the top with trash bags and we had to stand there and watch and wait as they got it all out and sprayed and wiped down the elevator so we could finally get back to our room, I did not like seeing so much of the inner workings of the hotel in plain view
This is a great little find from my perspective. The staff were all smiley and helpful, the bedroom was modern and clean; everything was thought of, from tea to ironing boards to self catering facilities. The bed was extremely comfortable and the condiments refreshing. Breakfast/coffee was free and delicious - so it was a great place for me on business, but would be ideal for tourists as it's just down the road from Times Sq. Feels boutique because it's small, but extends upwards to around 40 floors! Easy, no nonsense, practical hospitality.
So much character it hurts. Very cool especially the lobby facilities. The day I was there ... No hot water.
The artsy feel and the consistent liveliness!
All in all was great. Definitely a younger vibe and nice attention to detail throughout the hotel. Lobby has become a little overcrowded with millenials. Be nice if there were space for guests to have coffee/drink.
Beds were some of the most comfortable of any hotel I've ever stayed in. Ate in both the Breslin and the John Dory Oyster Bar and both were excellent with the Full English breakfast at The Breslin being the highlight. Every interaction with staff was genuine and pleasant. The shower in our large double room seemed to be an afterthought, small and comically cramped. Whatever you're imagining is too big, I'm serious when I say barely enough room to turn around.
a very fun atmosphere there was no lotion or bar soap in the bathroom. and the street noise was very loud.
The staff is great! The location is good. The theme it incredible The rooms are too close, doesn't has any closet it is a little bit uncomfortable for the money that I be already paid.
I found it mostly cool. Especially the places at the lobby, which became a very hot meeting place, during lunch time and late hours . The oyster bar, the Stumptown caffe -very good quality- and the Breslin bistrot were mostly satisfactory. The prices were very high. I mean the minibar products, the telephone calls pricelist and the deposit of usd30 for a simple plug...! The most important : there has been a double debit entry on my credit card account for which I am going to send an email to the hotel . pls check.
The hotel itself was great and the rate was great for last minute none
We loved the Hotel design and the staff were very helpful. Our room for 3 people was a great size and at no time did we feel cramped. The room was extremely clean and the bathroom was a good size. And as for the view of the Empire State Building from our bedroom...just amazing. We had an unfortunate episode of the only night we decided to come back early and have a drink in our room the people staying in the adjoining room were smoking and this was smelt in our room and lingered for some time. We did call reception and having sent a maintenance man to deal with the problem initially, then sent the hotel security who although said the smoke could be smelt from the corridor and their room was unable to do much about it because there was no evidence of cigarettes in the room when he was eventually allowed in. We had a friend with us who smoked and she did the decent thing and went outside to smoke, shame they didnt do the same, and why didnt the smoke alarm go off in their room?????
I was extremely pleased with my stay at the Ace Hotel. The staff were extremely friendly and helpful. The room was well-designed, comfortable, cool, and clean. The lobby was always full of people. The attached shops and restaurants were all excellent and the location was perfectly in the middle of everything. I would definitely recommend the hotel and certainly stay there again.
Great location, friendly staff, comfortable beds...overall a great hotel My room was 1 hour and 45mins late, I was offer 1 free cup of coffee. The lobby was full and could not find a place to sit. So I left and went another restaurant and stayed there till the room was ready. I should have been offered something else. I know sometimes things can happen but nothing was offer at all except for a free coffee, and I waited almost 2 hours.
Location. The restaurant and bar in the lobby was excellent. Has a great bar too!
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
The staff at the front desk was very friendly.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
Room was acceptable Breakfast was a bit ad hoc and lacked taste in order and presentaion
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
the location was great
They people were great Lack of coffee maker / limited to one coffee per day..
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
Location Rooms on 12th floor could be updated
Friendly staff and comfort of the bed! Tax additions to bill
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Really a nice, modern hotel in a convenient location with friendly staff.
This hotel was so amazing, I didn't expect much for the price but everything was spotless. The staff was amazing, they came up to our room 2 times a day to bring ice and they were super fast. King bed was very comfy and the hotel was within walking distance from Times Square but if ur visiting New York get a subway card and get everywhere for like 20 min at most. Perfect stay no complaints.
Look of the rooms very nicely decorated Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay
Great location, great price for the day we stayed, room was clean and a nice size for NYC. When checking in they indicated that the water would be turned off at 9am the following morning for emergency repairs. So much for taking the say off and sleeping in. Well, apparently it was only the hot water, which we learned about after getting to the room and reading the note that was slipped under the door. When we got to front desk in the morning, they asked how our stay was and I said it was good. They asked - why only good - so I explained the water situation (it was about 10:30am). They indicated that they hadn't even started the project yet. We went from all water off from 9am-9pm, to only the hot water, to - well the hot water will be turned off - whenever. I'm sure there's a better way.
Front desk staff were professional and friendly Restaurant staff inside the Hotel had terrible customer service.
I was very happy with the nearness of the hotel to Penn Station. It was a beautiful hotel, which appeared to have been recently renovated. I would definitely stay there again. Nothing