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VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
Good location The hotel felt tired, although to be fair, work is being done to improve it
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
Good value for being in the middle of Manhattan.
the room makes me feel comfortable the staff is very nice i love staying at Hilton definitely coming back !
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
Rooms were large compared to many other hotels in New York.
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
the staff was incredibly friendly and helpful. Our room was very very clean and comfortable . the view was great as well. there wasn't one thing id complain about.
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
Good hotel. Nice bar downstairs. Internet is free. Design quite strange. I guess they tried to imitate urban style. But it looks a bit depressive (dark brown and black colors, metal elements of bed and chairs).
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
Convenient location, nice desk staff room too small for comfort...elevators not effecient
The front end staff was always very helpful and pleasant
Excellent location, friendly staff, free internet in room. Because the hotel was set back from buildings either side the room was naturally quite dark, and tended to be a little noisy, but it is on a busy street
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
The proximity of the hotel to Times Square, Madison Garden, Macy's and all the tourist attractions. The staff were very helpful and lovely. The size of the room is comfortable enough for 2 people. The bed is very comfortable and we loved the fact that we had a view of the Empire State Building!!! No porter/bell boy available to help us bring our luggage up/down.
The location is excellent! 1 block froom Empire State Building, metro just 20 meters from the entrance of the hotel. Running about 10 minutes from Central Park. Gym also excellent.
Location,location,location. In the middle of everything and the staff were fantastic. Toilets from very small bar area were down some very steep stairs in th basement. It would be an improvement if there was a safe in each room rather than only in reception.
Staff at reception - assistance for early. comfortable rooms, location is fabulous and rates very good
Location of the hotel was perfect for everything, not far from times square where all tours start from and close to all the shops. Also there was a brilliant concierge who was excellent in relation to tours, tips and information! The noise from outside, even on 28th floor, was disturbing for light sleepers, also only a minor thing but it would have been preferred if the safe deposit box was located in the room rather than having to queue at reception and sign a form everytime I had to access the box.
Excellent location, 20 meters from 34st subway station, very close to Macy's, H&M. room was well equipped, staff was friendly.
Excellent staff, beautiful modern rooms with great soundproofing. Location is perfect. Definitely my hotel for next stay in NY!
Staff were extremely helpful and friendly, room was spotlessly clean and facilities were adequate for a short, cost-effective stay in Mid-town
Reception staff, both at night and early morning were very courteous. Service at the bar was very good.I got to the Hotel late , needed a drink and goodnight.Other than that, room, bed, bathroom, the usual you find at any hotel. A little tight hallway
The location was ideal as i was there to do some shopping.I felt very safe and comfortable travelling without my partner. I was promised early check-in but hotel was totally booked
Super service and friendly staff. Great location and just thoroughly enjoyed our stay.
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
good service The hotel is to big.
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
it is at the center of the city the room quality
location excellent internal decoration needs updating, rooms and corridors very b asic
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
Location and convenience excellent. Rooms very average and generally inadequate space in them.
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
Very disapointined with facilities and value for money
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
Location Rooms on 12th floor could be updated
Room was acceptable Breakfast was a bit ad hoc and lacked taste in order and presentaion
the location was great
They people were great Lack of coffee maker / limited to one coffee per day..
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
Great location. Rooms are clean. Staff are courteous. Good return for the money. Quiet rooms. Free internet. Need to ask for a mop for the bathroom and not enough place to put stuff around the bathroom sink. The booking.com website specifically mentions that the room is not to be prepaid. Card details are for guarantee only, however as I arrived I realized that the hotel had already charged my card. Anyway, they apologized and returned the money so I could use another way of payment.
Locatiion is freat and the cooking facilities were useful.
The opportunity to prepare small meals.
Friendly staff Steven, Kitchen available for light cooking Nothing much
Location Heater/AC ran all the time. Very noisy. Not effective. Need to change this somehow. Envrionmental control was poor due to tthis.
Good room, good facility, free coffee and internet Abit far from the time square when I stay there the ac was abit licking in my room
I stay at hte above hotel for 7 days. I was traveling with my mother and I have to give the hotel top marks for location and also comfort. the only downfall I would like to point out was the fact there was no bed linen or towel changes during our stay. We did request same on two occassions and where given plenty, but it would have been nice if they where changed maybe every two days or so.
It was close to Time Square. A lot of restaurants, shopping and other amenities were withing 15min walking distance. Parking was $55 per 24hrs for the hotel. Across the street there was a parking garage for $33 for 24hrs. In the second hotel I stayed at parking was $20 and it was 5min away from this hotel.
clean, comfort, reasonable price in Manhattan! room service is once a week.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
For New York this was a pretty good size room with 2 queen beds.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
Rooms were nice, bathroom clean... Everything was good... i wish they had complimentary breakfast..
clean I can hear what's going on in other rooms
One of the elevators was broken. You had to wait forever to ride up to your room since they wouldn't let you take the stairs up. The elevator was broken our entire 4 days there.
Easy check in and accommodating stafff
Location, Clean room, Modern Decor, Safe, Rooftop bar, Valet parking was same price as self parking in a garage, Good price for the value Room was small (as expected in NYC)
Nice big comfy bed, friendly staff, nice bathroom, A+
The rooms are truly small and the sound proof of the windows is inexistent. The noise during night time is unbearable. The towels were old and worn, some of them had holes. The shower doesn't have a curtain and the results are catastrophic. The water runs all around the bathroom floor. The people at the front desk were not friendly, didn't speak English well and were kind of rude. The elevator broke during the week end and it was a nightmare to go up to the room.
Everything about my stay at Hotel Indigo was perfection. The location is lovely-walking past the wholesale florists surrounding the hotel was delightful. The room was so well appointed and the staff was terrific. I will most definitely be back on my next NYC visit.
I liked the welcoming staff, the freak restaurant and the room was pretty good for the price I paid. I didn't know that there was a gym and a roof top bar. Found out only on my last day... The reception should have said that at the check in. The wifi was slow but I really have to say that the hotel answered my expectation and the staff was great and helpful. Will def go back
Size of the room and location The beds could of been more comfortable
Great staff and very clean
nice location! plush bedding! secured and quiet! truly enjoyed my stay!
The staff was incredibly friendly and motivated to make the stay at their hotel pleasant. The hotel and my room were both super clean. When I had a problem with my reservation, the woman at the front desk said she would send me a voucher for a free night. That was truly decent of her, but I honestly would have been happier with getting the room I booked. I specifically sought a king size bed and stopped in at the hotel a few days before my stay to make sure I was getting the room I booked. I also asked not to be near the elevator bc I needed quiet. I was coming in late from work and had to be back early. So when I opened the door to my room, which was right next to the elevator, and saw two queen beds, I was not happy. I really wanted to sprawl out in a big bed, even though I am short. Also, the shower was way too small. This is the second time in a month that a Hilton property (the other was a Doubletree) has downgraded my reservation. I'm a Hilton Honors member -- now I'm wondering if that's code for "abuse this guest."
Rooms are small (to be expected in NYC) but comfortable, and clean. The staff was very accommodating and friendly. The hot breakfast was very good, and there was a good variety of things from which to choose. It is located in close proximity of Times Square action, but just far enough off the beat and path for it to be quiet and a break from the hustle and bustle.
I enjoyed the cleanliness of both the hotel room and the bathroom. The bed linens were quite comfortable and attractive. The location at 39th and 7th is most convenient for access to shopping, theater and restaurants. Upon our initial sighting of the hotel, I was a bit disconcerted with the exterior of the building and the lobby area. However, after settling into our room, I was pleasantly surprised.
The staff were always very helpful and the breakfast was very nice and saved us so much time and money rather than searching the city every morning. I was disgusted by how much I got charged for 3 phone calls totalling 39 minutes in all. It came to $245.50 which is completely outrageous, how can a hotel justify charging this amount such a shame.
Clean and comfortable with helpful and efficient staff. Good value for the money. Elevators are tiny and slow and are shared with housekeeping. Plan time for trips up and down to your room accordingly. If you haven't been to NYC, rooms will seem small, but by NYC standards they are not.
Staff at the front desk and breakfast room were very kind and helpful. I thought the "going away" telephone call was very nice. The room was very small.
Friendliness and helpfulness of staff and excellent location in Manhatten. Complimentary breakfast. Wish they did not have bell sound on lift when it reaches every floor.You can hear it at all hours in room.
The breakfast service provided was excellent. Great choice and variety of fresh food, replenished right up to closing time so no one was left hungry!! The Hotel is less than 5 minute walk from Times Square, but in a quiet area. Subway station and Port Authority Bus Terminal is 2 blocks away, excellent location for shopping!! Hotel recommended an Italian restaurant on W38th St, Cabone I think it was called.....delicious!! Bit of a dodgy experience with the cleaner moving our shopping bags around. Concierge did however rectify the problem within 10 minutes. Hotel provides black car transfer to the airport. We were told it was same as yellow cab flat fare to the airprt plus toll. Driver tried to charge us more at the airport and expected tip so be sure to clarify the price before you leave the hotel!
rooms are small hotel not so close
Good location. Room is clean. Small but honest bathroom.
Location was perfect, price was affordable, room was clean and comfortable, Skyroom rooftop bar was fantastic. Staff was a bit brusque, room was small and cramped ( first time staying in NYC)
the rooms were comfortable hot water ran out
Room Airconditioner was efficient but was too noisy at night - probably needed maintenance to fix noisy fan which appear to be out of balance.
The staff was super helpful and the rooms were very clean and nice. The breakfast was great and there was plenty of food. The location is excellent. You can easily walk to any location in Times Square and we enjoyed the fact that the hotel was not on a busy street, so street noise was extremely low. I would highly recommend this hotel. There was a lot of traffic in the lobby in the evening because of a hot new club "The Sky Room" that is on the top of the hotel. However, the Sky Room staffing did an EXCELLENT job of getting hotel guests on the elevators before the club hoppers. We also were never disturbed by the club in the slightest. This isn't really a negative comment :)
Staff was very friendly, it was in close proximity to GCT, price was reasonable, room was clean and comfortable Construction on the street was a bit disruptive for sleeping. Reserved a room with a King bed, but was stuck with a double
Hotel was great location, clean and spacious room for Manhattan. The staff was discombobulated and one shift didn't seem to know what the other shift was doing. We were locked out of our room twice because they mixed up our reservation even though it was pre-paid. Each time it happened requiring is to come to front desk immediately and disturbing our morning like it was our fault. They couldn't seem to wrap their heads around a simple reservation and the inconvenience they were causing. No apologies for it either. If this had not happened, this would be the best hotel in Manhattan.
Very helpful staff and great location. Excellent breakfast.
NO PARKING AND THE PARKING GARAGE THEY ASSOCIATE RATES WITH IS $35 every 24hrs!!
Close to all the possible scenic spots + bus/train station Long line on breakfast and only 3 elevators for all the floors ( 32 floors with atleast 5-7 rooms in each floor).
Great Hotel. Highly recommended. Nice rooms, friendly staff and excellent service. Continental breakfast included, and it was not bad at all. Great location near Times Square. Next to the bus stop if you travel through Newark airport. Yes, the breakfast room is small, but it was not a major problem.
Great value for this area of Manhattan. Staff didn't seem to communicate between one shift and the next. They confused and crossed our reservation and double charged us making us get three sets of re-keyed room keys. Pain in the total a$$.
Remarkably quiet for NYC (and the location!). Very comfortable bed and linens. Small -- but perfectly acceptable (again, esp for NYC!) Bathroom was great. Very pleasant and helpful staff. I would definitely stay here again!
The location was great, the free wi-fi is something all hotels should give complimentary. In total - great value for money The breakfast was funny, the kind of breakfast you would expect to find in Mcdonalds, not in a hotel.
The room was clean The elevators take entirely too long. Only one elevator was working and it took literally over 30 minutes of waiting just for the elevator to take me downstairs. We were on the 29th floor, not exactly walkable by stairs (especially with luggage).
The beds were comfortable ands the location was almost perfect. We had some trouble regulating the temperature. The maid understood no English so that when we asked her to come back later she simply went away:-)
Good free Wifi Bed Location Staff Small room Crowded small breakfast area Limited seats in lobby
Close to city center. Terrible and poor breakfast. The wait time for the elevator was to big - 10-15 minutes in the morning. The air conditioner was very bad.
Very comfortable room - huge king size bed, excellent location near Times square and Port Authority bus station, Very friendly staff who gave us some great advice on nearby bars and restaurants breakfast was fine - but nothing fresh there
The staff and views were amazing.
Very clean, comfortable & met all my needs. Lovely & knowledgable reception staff
Bed was very comfortable.Rm was adequate size and very clean. It was very quiet. We felt like we had the only room on the floor The only complaint I have is that we woke up first morning and the room temp was only 60 degrees. The thermostat was set at 72. We tried to reset it with no success. The desk sent the maintainence person right up to fix it. It was fine till that night then it went the opposite way. It stayed at 82 no matter how low we adjusted the thermostat. We ended up covering the heat unit with our coat and books and propping door open to hallway.
The staff was pleasant and accomadating. only has two elevators
The room used for breakfast was too small to accommodate all the guests in the hotel.
friendleness of staff
Excellent beds in a fairly new hotel. Location was pretty convenient to Time Square (a little off the main area...so it was quieter). Most importantly, this hotel was definitely excellent quality for the price. NYC hotels are outrageous and this was at least reasonable; I would stay here again. Breakfast is included (which is great) - but the breakfast area is quite small and can be very, very busy (overloaded w/ people).
Was confirmed a king bed and was told only 2 full beds were available when I arrived. No good places to eat near the hotel and no food or room service offered.
We liked the location of the hotel the room was small but very clean and nice and very convenient to have breakfast included in the price, also the staff was very helpful.
The location was nice and the staff was very nice .i would recamanded I wish the room were a bit newer bet a nice hotel
-it was close to subway and Times Square - the breakfasts were terrific as were the staff in the breakfast room - 4 adults could stay in the room without extra charges
1. The front desk personnel were very helpful. 2. The location was very good: easy walking distance to airport connections, subway and bus routes. The room, while clean and modern, had little room between the large bed and areas to sit in.
The staff was extremely helpful, and I was able to have one room for myself and my two children. Although we were centrally located, the room was small and did not seem to justify the high cost of the room.
It was just a place to stay at night! The reason I picked this place was previous reviews. I aian't find the internet helpful at all, the speed was so slow, and it got disconnected so many times that we decided to give up on that. The free water bottles, is only for the first day, we were 4 and we got 3 towels, we had to ask for more each time, the shower was kind of difficult to figure out at first. Conseirge was very confusing instead of being helpful, they were not helpful at all, we figured things out by asking others. overal it does not worth the money at all! I don't know about other hotels to see if I would recommend this one or not!
Our room was spacious by New York standards & also a decent price as NY hotel rooms are not cheap. Modern facilities & very clean. Helpful staff & not that far from everything. Nice breakfast too was a bonus
The location, the clean modern rooms, the free wifi and breakfast Nothing, it was perfect!
The hotel was in a perfect location. We were able to walk to the theater and there were plenty of restaurants near by. I was with 3 teenage girls so the proximity to Times Square is great. Nice breakfast and friendly staff!
Central location, clean, modern bathrooms, comfortable beds. Noisy but it's downtown Manhattan so it's to be expected.
The hotel was small with a standard foyer but the room was surprisingly roomy with a good bed and layout.
Beds very comfortable, nice new hotel in reasonable location, walking distance to times square.. and shopping. No Fridge in room ,noisy airconditioning, did not receive requested early morning wake up call. On check in had booked and paid for king bed, got 2 doubles as king not available, thereby reducing space in already small room.
After the maid cleaned my room, she left the room open and did not close the door.
Nice room and view. Great Location
The room was small, but larger than many other hotel rooms in Manhatten. It is quite adequate for two people. The closet was large, with a small coffee maker. The bed was very comfy and included pillow top mattress, down comforter, and down pillows. Desk, Internet connection, and flat screen t.v. Everything was new and very clean. There is also a computer provided for guest use in the lobby. The location is directly across from the Port Authority bus terminal. The street includes two adult DVD stores and is located in a side street that may scare some people. On the plus side, we were ten minutes from Time Square and there were people everywhere so we did not feel unsafe walking to or from the hotel.
Hotel was good. A little dated but clean and comfortable. Good value for NYC. Close to times square. Great view of the empire state building. Staff was excellent. Very friendly. They even got my a room on a higher floor for the views. Excellent customer service.
staff and location both excellent loved everything
The staff, were brilliant. So nice and helpful. Room was great, and very clean everyday. Only problem (which wasnt overly bad) is, it is right next door to the New York Parole Office, and not as close to Time Square Centre as I thought.
comfortable bed, clean, good location, friendly and professional employees
Fantastic hotel, great location. Staff were great many thanks ti them. Ideal location next to Port Authority Bus Terminal and Subway Station. Street not seedy in our opinion, felt safe always. No complaints great stay. Many thanks.
Functional and convenient location if you're working in the mid-town aread. I was bitten by bed bugs when I stayed at the hotel. I stayed at the hotel for 10 days and by the time I checked-out, I have more than 30+ bites all over on my arms, hands, legs, face and tummy. I also saw a brown-like insect crawl on my suitcase and reported all of this to the hotel staff. The hotel refunded me one night's stay but kept insisting they have no bed bugs despite all the evidence I had because they say have regular exterminator checks. I don't think that answered the question about whether they did actually check the room and did something about the issue after it was reported. I've had to get my clothes and luggage cleaned out just to be sure. Not worth the hassle.
has no good services & expencive rate
The hotel was close to the red line 1 subway stop. The room and bathroom were clean. For the price it was great. Staff was friendly and helpful. There are only two elevators and it is not enough. Guests were not willing to wait and constantly were either close to or over max weight capacity. Also we ordered room service and they forgot about our order. It took them an hour and a half to make breakfast.
Good location They didn´t borrow wine glasses for our celebration of my sister´s birthday at the restaurang/ bar. The hotel did´t have any vase for flowers.
I enjoyed the cleanliness and the vibrant smell of the bed sheets and towels I do have to say that in the early morning around 2:0 am till 9:45 am there was no hot water or pressure in the shower in our room.
We decided on this hotel because of the location, close to many shops, attractions, train stations, broadway theaters. Affordable and comfortable, staff exceptionally friendly and helpful. Excellent restaurant as well. Not many rooms available with a spectacular view.
Location, cleanliness, No breakfast, no parking
location smoky hallways, small rooms, hard beds
Hotel location was not bad. Everything in the hotel was extra small size except the be which was normal size.
Location is fine. Rooms are a little bit smaller than other Holiday Inn Hotels
Price, location, clean No gym, pool etc.
clean rooms, whenever and kindness of the staff. nothing