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location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
well designed, efficient and a good price.
Very comfortable, cozy bed, with quality mattress and bedding. Great location. Speedy, polite left-luggage service. Way too intimate a space for two people unless you're really, really close. And even then you better not be claustrophobic or have a lot of stuff. You could practically touch all four walls standing in the middle of the room. The bathroom has a not-sealed or soundproof, sliding frosted glass door, like a shower, with no privacy whatsoever. Snotty eye-rolling wenches with attitude at the front desk on check-in, but extremely nice gentleman at check-out almost made up for it.
Location Everything other than location
Clean, good location Not enough elevators, pretty loud at night
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
In a city where 3 star hotels are above $250 per night, POD 39 rises at a fenominal location, with modern clean and fresh look at a fraction of the price.... Staff is excellent and the rooms are small- cruise ship size, but that's a great compromise for the bvenefits you get... HVAC system was great and the shower is the best ever.... Some of the electrical outlets didnt work and could not be fixed..
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
The small bar in the lobby. Friendly staff Good general location Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
The View, we had a fantastic view of both the Empire State building and the Chyrsilier. We were on the 40th floor and were able to also see the skyline of Manhattan. The service of all staff was excellent and the room was large, comfortable, warm and relaxing. We would definately recommend and return to this hotel any time we visit NY.
Charging for Internet use! No room service from 12 to 1630!
Beautiful hotel, great location Put in a smoking room even though we requested a non smoking room,
Location -- close to UN where our meeting was held; Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful. there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
This hotel offers a good location at an affordable price. The rooms also provided excellent views. The beds were very comfortable. Overall the hotel was really not very clean at all. The walls could use a good scrub or new coat of paint. The bathroom was not clean either. I think that a number of the housecleaning staff are elderly and that might be the reason that the rooms were not as clean as I had hoped they would be.
Clean, very friendly staff and comfortable accommodations. Wall were thin, we could hear entire conversations going on at all times.
View of the east river. Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Great staff loved the security dog in lubby To get in shower was quote slippery and shower head in a weird place
I was not happy with my stay at all my room and bath room were dirty
Great beds, good shower and good location, what else do you need!!!
Small, but modern, comfortable and clean room. Great location. Staff and management inattentive and unresponsive or helpful. No services in this hotel although attached to an excellent restaurant, Davios. There is NO WAY this is a 4 star hotel.
This guest did not leave comments about this hotel.
Great central location immediately adjacent to Grand Central Terminal. Staff were very police and the rooms and common areas were clean. Would definitely stay again and recommend to others.
Rooms are clean and well designed. The hotel is in an excellent location, close to buses, subway and the Grand Central Station. I particularly like the arrangement with a nearby garage, where I placed my car at a rate about half the normal 24-hour rate.
Great amenities, excellent staff, and perfect location.
Location is great- close to grand central station and to to many attractions. The bed was disappointing. I could feel the springs on the mattress, it is either very old, or poor quality, or both. I moved to the side closest to the wall and it helped.
Room and bathroom was very clean. Great staff. The internet TV did not work properly. There was no iron and ironing board in the room - you had to go to a common area to grab one. Strange.
Location to Grand Central Not a 4 star hotel. Rooms were tiny. Really a Club Quarters too.
I love the location of this hotel, the lounge on the 27th floor, the quiet space on the 2nd floor, sufficient electrical outlets in the room, and the water bottles! Nope. This is my preferred hotel when in NY on business.
This guest did not leave comments about this hotel.
Location and staff Room size
This guest did not leave comments about this hotel.
only bad thing was the small rooms other than that it was good
Near to Grand Central Roadside noise was too loud
Hotel stay was right on point after a long day thanks
FYI the rooms are real real small. Didn't bother me.
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Easy access to Grand Central and in the heart of NYC.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
plenty of room the road works but that's New York
Friendly clean and fantastic location
Staff very prompt, room was not as booked but problem was dealt with very quickly. Even though we were on the 16 floor it was still very noisy
the closeness to Grand central and the faclities of central New York could not be better bathrooms could do with an upgrade but a relatively minor problem
Very close to Grand Central Station and the Metro and also a good location for walking to many of the major attractions.
Clean, confortable, well located and has everything you need (from iron to shampoo and shuttle) Has no access for wheelchairs and the stairs of the entrance are complicated if you have heavy luggage.
location the sink in the bathroom was too small.
Excellent Location for city break. View from room window.
Large suite but basic and near Grand Central and perfectly adequate for a city trip. Hotel needs a makeover. No double glazing so rooms at front has lots of traffic noise. No blankets in room or spare pillows. Old and tired! We asked concierge about travel detais on the subway and he simply shrugged his shoulders and left us to find out ourselves.
Location beside central station, suite was big and had fridge and coffee maker which is essistial when u have been out shopping all day Could have drinks machine in lobby (bottle water etc)
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
Great room. Clean. Comfy bed. Limited view.
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Great position for tourists sights. Direct access to to the subway and Grand Central Terminist and food hall. Very expensive
staff very helpful elevators out of svce at times
Location Cleanliness Restaurant organization Front desk layout
Clean room, very nice cleaning staff. Front desk people pretty ho hum . Slow elevators during peak times. Not all elevators working. Kept stopping at floors for people with override keys. Very expensive hotel overall, hotel ( hotel rate), food ($4.50 for a cup of tea at the cafe on the main floor & you have to make it yourself!)
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
The room, on the 3rd floor overlooking the front entrance, was spacious by NY standards & well equipped. The room was very clean & the bed as very comfortable with a choice of pillows. Staff were helpful & polite. On the downside because the room was on the 3rd floor it was quite noisy during the night with refuse trucks & deliveries etc. NY is a busy place though so I don't think it's the hotels fault.
The staff was outstanding! The room was large, clean and easy to do work on business projects, read and relax in. It was quiet. Convenient location with good restaurants nearby.
The location was perfect, and the staff was friendly and helpful. The room (suite) was spacious considering how small some NYC hotel rooms can be. Although this can't be avoided, the two elevators servicing all 23 floors were slow.
Very good rooms,large with plenty of space for three people in each suite. Good kitchen facilities within the suite with all amenities.Small bathrooms.The staff were excellent very helpful and friendly.
Hotel was fantastic. BIG, clean room, we had a Jr. Suite and the wine hour in the lounge was great. Considering the location and the price, I don't think we could have done better.
i loved the room and its furnishings i loved the location i loved the concierge staff i did not find the front desk staff particularly helpful or inclined to help with standard questions or requests the street noise on the 5th floor was pretty extreme, in so far as construction could be felt through the bed at all hours of the day and night.
The staff were really friendly and helpful, the rooms were spacious and well appointed,the location was great, handy to everything.
room and towels wee clean and shower was pleasant. the wifi is expensive to purchase. reserved a king bed was told that i an only get room with the double. Heat was terrible in winter NYC could not get heat tried to change room but the heat situation was the same..
Building is not so high, having a ballcony is a good value, the location is good, hotel is safe enough
Helpful staff Error on booking + noisy
All of the staff were incredibly warm and engaging. The door man's guest engagement and sincere care for an outstanding experience was remarkable and memorable. That interaction alone would cause me to choose FiftyNYC on my next visit to New York.
Staff were very nice! Clean room!
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
The 27th floor lounge
view from balcony overlooked dirty extractor fans
The cleaning wasn't good enough.The day of departure they knocked on our door at 8.45 am to ask when we would leave the room. That isn't good when you have the room until 12 on the departure day.
Beautiful decor, very comfortable, good sized room, friendly staff. When they knew we were coming for my birthday, they upgraded us from a room to a suite at no extra cost. Location is fantastic, close to everything.Would definitely recommend and will be returning for sure. No kettle in kitchen.
Very spacious well equipped rooms. Great breakfast in the formidable penthouse 31st floor with a great view.
We thoroughly enjoyed our stay at the Kimberly Hotel. We found all the staff to be helpful and our suite was absolutely perfect for our wedding anniversary. The bed was too die for and very comfortable. The kitchenette was suitable for our needs and allowed us too store some food and drink in the fridge. The rooms were cleaned daily even though we didnt leave our room till after midday. The rooftop bar is also a lovely place to unwind at the end of the evening. An all round excellent hotel and we highly recommend staying here.
Poor elevator service, no view from our room.
the rooms were great, spacious. there was a kitchen with refrigerator, coffee maker and microwave
The space of the suite. The bathroom is outdated.
Best room I have ever had in New York, large clean and bright with a good size bathroom with a bath. The bar on the roof has amazing views of the city and is very pretty You cannot get a room before 3pm and even at 3pm they keep you waiting a further half an hour
that it was a suite with a kitchenette
Extremely friendly staff; super-clean rooms that were good in size for NYC and the workout facilities were clean. The usual hotel soaps, shampoos, etc. were all Aveda products, which were a nice touch. Reviews I'd read before booking said the breakfast was nothing special and that was accurate. It was a continental breakfast - coffee, juice, toast/bagels, yogurt and cottage cheese. For the price it would have been nicer to have at least cereal and/or oatmeal with milk as an option.
Very nice hotel, large room, and extremely pleasant staff. Hard to say it was a deal at $289/night, but it is NY. I've stayed in lousy places for $200/night, so I'd gladly take this option. I highly recommend.
Staff was great. Location was perfect for us. We would stay there again Did not get king rooms. We were told it was upon request. Nothing in our paper work indicated this.
The staff is very helpful with whatever your needs are, the rooms are very clean and the hotels location is great. (5 min walk from 5th avenue) The breakfast was, as most hotels abroad, not up to norwegian standards.
It was a small hotel and very quiet. The breakfast needs some upgrading.
Complementary breakfast was was skimpy.
The hotel was in a great area, convenient to everything! It was a really nice hotel and staff were friendly and extremely helpful!
Doorman - Matthew Kelly - excellent. Over crowded breakfast room.
Good sized room with good facilities. Friendly and efficient staff who made you most welcome. Lifts that were fast and efficient. Excellent internet facilities
Excellent staff, easy to get to the hotel, location couldn't be better breakfast wasn't good enoguh, some fruit or cereal would be apreciated
The staff was great. Rooms were clean and comfortable. Free Wifi and breakfast a real bonus! Close to subway stations. Great Location!! Construction noise next door is very annoying!!
Great location! Hotel was within walking distance of pretty much everything! Staff was extremely friendly & accomodating. when in NY again for fun, this would be the first place I would look to book. Not overpriced but still seemed like a luxury stay. Thanks Marriott! Nothing. the stay was amazing
Hotel was excellent! Everyone was very friendly and helpful. The room was very nice and clean with very comfortable bed. Very close to the sites. 10 minute walk from Rockefeller, 20 minute to Time Square. Very safe area, would definitely recommend.
Very intimate feel. Stepping off the streets is stepping into a calm and elegant world. Love the attached ba, Wheeltapper,r that has outdoor seating, which is covered and heated in the winter. I only saw it in the winter but it a great little spot. Central but hidden courtyard. I would definitely go back to this hotel. Would've been nice to have coffee in the lobby and more lobby seating. That area was nicely done but hard to linger.
clean rooms, large for nyc, super helpful and friendly staff!!!
Common sitting areas have nice ambiance and rooms are comfortable and well appointed. Did not expect the contiguous Irish Restaurant & Bar which served excellent food. Provided a much more upscale experience than the price tag prmised Only thing that did not work was the in room phone connections to the front desk and other services but the staff quickly compensated.
Hotel was clean and quiet, staff was friendly. Well located close to Grand Central station. Rooms were spacious for NYC and well appointed.
Bathroom well appointed but very small Bedding very comfortable as was A/C Staff very friendly and helpful, Room also felt very clean. Found the bedroom & bathroom to be small, even for NY.
The location was excellent, and the room was very comfortable, well appointed and clean. The staff were extremely friendly and helpful. Special thanks to the girl from Nicaragua tending the bar. Our room, which faced the bar in the garden, was a bit noisy in the early evening.
Love the Wheeltapper pub. Love Irish feel of the hotel. Centrally located near GCS and 4.5,6 trains Very nice staff Cozy rooms Small rooms Wifi not free in rooms
This was a quiet and comfortable hotel. It has an on sight restaurant and bar. Staff very accommodating. Room temperature just right and bed comfy.
The Pub was authentic and nice. We had small problem with our door lock, The staff solved our problems relatively fast .
The staff was very nice and most accomodating when I arrived and my room wasn't ready due to a late departing flight crew. They put me in another room that was larger than the one I had booked. The hotel was in a great location and convenient to many attractions. There is a great sandwich shop just around the corner as well. I will definitely stay with them again when I go back to NYC.
Clean rooms, comfortable beds, close to good restaurants and subways. What's not to like? :) Small space (as advertised)
Good location, small rooms, thin walls
It was the perfect place to crash. We didn't need anything other than a room. My 6 year old loves the bunk beds. The shared bathroom was clean and we never had to wait for one. I would totally stay there again.
Location Micro hotel Essentials Cleanliness The rooftop access and view Kept bags for us even after we checked out No ice machine
Everything was great with the exception of our next door neighbour, who chained smoked both in his room and in the communal bathroom. He was on his cell phone constantly at all hours of the night, talking loud and sometimes yelling while going between his room and the bathroom to smoke. We complained twice to front desk staff who didn't appear to do anything about it as it went on for 4 days.
Clean. Private bathroom in our room. Accessible rooftop. Worked well for our spontaneous day in New York. Noise from hallway. High traffic from shared bathroom.
As a solo traveler staying in hostels mostly, I picked pod 51 and I was so happy with this place. As a hostel stayer saying your very happy is far in between. Very clean and very cute. Twin beds are bigger than the twins you usually see. We both had our own tv and outlet and sink! Right in midtown close to train and Ess-a-bagel! Would recommend this place to anyone.
Clean and convient to my meeting Friday night a group staying of the same floor came in at 1am yelling,laughing and banging the doors.
I liked the location. The room is tiny with no room to properly open a suitcase. Not a nice place to hang out. Also, you can hear everything in the halls. I was so happy to move to another hotel with a bigger room.
Love the bathroom idea. Each one was different and fun to explore. Rooftop view was amazing. Great pictures. Over all good vibes love it ! There wasn't anything I didn't like.
Small clean room, easy check in, good internet Rooms are for sleeping, not hanging out, but completely met my needs - I was traveling for business.
C u again next year!!!
Spacious room for ny standards and price. Very helping staff, especially the concierge and nice lobby.
Central to the places I needed to visit. Reasonable price for New York City.
The staff was incredibly helpful and pleasant. They even sent my Mom a birthday cake up to the room with no prompting from me. They just overheard us talking about her birthday. Very nice.
Staff were excellent, very friendly and helpful
Personal service from front desk staff was wonderful. On our arrival William sent milk and cookies to my girls who thought that was great.
A terrific small hotel with helpful staff, high standards and human scale.
This hotel was so clean and beautiful, with comfortable beds and complimentary pillow service which we loved trying!! The staff was so friendly and helpful, gave great advice and recommendations on food and directions, and took great care of us! My only complaint would be that the wifi is so expensive, $62, but since it was our first time staying at the Benjamin, the concierge attendant was kind enough to comp that for us.
What a Fab hotel, Staff Friendliness, Great Location, Large Suite,
Room rate Location
my room after I forced the front desk to give me a bigger room the original small room
The hotel has a good location. The bell service is appropriate. In my personal opinion the hotel is a bit overpriced.
Good location; nice rooms; excellent, helpful staff Pull-out sofa not very comfortable;
Door man was not in a service. Luggage deposit payable even in waiting for the room clearance.
Location was perfect. My room and bathroom were very small, even cramped. I glanced in other rooms while housekeeping had them open and they were much more appropriate-sized. Perhaps my "low priced room" wasn't a bargain, but just the price of a small room.
Music at the lobby No toothpaste!
Accessibility/ location, customer service No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.
Location The room had no AC, complain nothing happened, opened window, I could barely sleep because of the noise from outside
Our room was nicely decorated and was clean. We also liked the fact that the hotel had water and coffee in the lobby. The hotel is centrally located, which made getting around the city very easy. The room was very small and it was difficult to maneuver around our one piece of luggage and each other in the bathroom. The wifi also wasn't secure.
The location was great & the hotel is small but pretty. It was New Year's Eve & they were understaffed. The check in took too long, when we finally got to our room it wasn't cleaned. Very messy. Had to go back to lobby. They apologized and changed the room. Later that night the key for the room stopped working so we visited the lobby a third time. Then the tub got clogged. We left it like that and checked out in the morning. Nothing was offered for the inconveniences and we had to wait for about an hour to get the car from the valet which was other hassle because we lost the stub and had to go again to the front desk. I'd been happy if the parking fee at least would've been waived. Again, beautiful hotel & location but they need more staff.
The rooms are perfect a d the beds are wonderful to sleep.the tv is perfect
Wifi was great and entertainment and amenities on the ground floor were amazing. I had to change rooms because of the auto noise on the Lexington Avenue facing side.
Me and my girlfriend arrived to the hotel at 6pm. Check in time was 4pm but we were told we still had to wait an additional 20 minutes for the key? I would've understood if it was a computer problem but I wasn't given a reason as to why I had to wait.
The room was ok, was not too happy with my experience here. The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.