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The room was ok, was not too happy with my experience here. The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.
The location was great & the hotel is small but pretty. It was New Year's Eve & they were understaffed. The check in took too long, when we finally got to our room it wasn't cleaned. Very messy. Had to go back to lobby. They apologized and changed the room. Later that night the key for the room stopped working so we visited the lobby a third time. Then the tub got clogged. We left it like that and checked out in the morning. Nothing was offered for the inconveniences and we had to wait for about an hour to get the car from the valet which was other hassle because we lost the stub and had to go again to the front desk. I'd been happy if the parking fee at least would've been waived. Again, beautiful hotel & location but they need more staff.
Love the location, convenient to time square and Rockefeller center and Central Park I asked for more blankets and towels and they took forever bringing it to my room, my kids dropped soda on the blankets so I needed new ones
Accessibility/ location, customer service No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.
Location was perfect. My room and bathroom were very small, even cramped. I glanced in other rooms while housekeeping had them open and they were much more appropriate-sized. Perhaps my "low priced room" wasn't a bargain, but just the price of a small room.
Location The room had no AC, complain nothing happened, opened window, I could barely sleep because of the noise from outside
Wifi was great and entertainment and amenities on the ground floor were amazing. I had to change rooms because of the auto noise on the Lexington Avenue facing side.
The room was just what we needed with a nice size tv for winding down and a great night sleep on a comfortable bed. The highlight of the experience came on the last day, we had a late night with some friends in the city and wanted to go to a late brunch with them before heading home, we didn't think we could make it unless we had a slightly later check out time than 12p, which the front desk staff were very understanding and let us go to 1p at no additional charge! Brunch was fantastic and only possible because of the team at the Lexington. The room is a bit small perhaps for some, however in New York most rooms are that I have experienced.
Music at the lobby No toothpaste!
Door man was not in a service. Luggage deposit payable even in waiting for the room clearance.
The rooms are perfect a d the beds are wonderful to sleep.the tv is perfect
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.
The View, we had a fantastic view of both the Empire State building and the Chyrsilier. We were on the 40th floor and were able to also see the skyline of Manhattan. The service of all staff was excellent and the room was large, comfortable, warm and relaxing. We would definately recommend and return to this hotel any time we visit NY.
The small bar in the lobby. Friendly staff Good general location Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Great beds, good shower and good location, what else do you need!!!
View of the east river. Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Charging for Internet use! No room service from 12 to 1630!
This hotel offers a good location at an affordable price. The rooms also provided excellent views. The beds were very comfortable. Overall the hotel was really not very clean at all. The walls could use a good scrub or new coat of paint. The bathroom was not clean either. I think that a number of the housecleaning staff are elderly and that might be the reason that the rooms were not as clean as I had hoped they would be.
Beautiful hotel, great location Put in a smoking room even though we requested a non smoking room,
the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful. there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Great staff loved the security dog in lubby To get in shower was quote slippery and shower head in a weird place
I was not happy with my stay at all my room and bath room were dirty
Clean, very friendly staff and comfortable accommodations. Wall were thin, we could hear entire conversations going on at all times.
Location -- close to UN where our meeting was held; Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Location Cleanliness Restaurant organization Front desk layout
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
Great room. Clean. Comfy bed. Limited view.
Clean room, very nice cleaning staff. Front desk people pretty ho hum . Slow elevators during peak times. Not all elevators working. Kept stopping at floors for people with override keys. Very expensive hotel overall, hotel ( hotel rate), food ($4.50 for a cup of tea at the cafe on the main floor & you have to make it yourself!)
staff very helpful elevators out of svce at times
Great position for tourists sights. Direct access to to the subway and Grand Central Terminist and food hall. Very expensive
Hotel was excellent! Everyone was very friendly and helpful. The room was very nice and clean with very comfortable bed. Very close to the sites. 10 minute walk from Rockefeller, 20 minute to Time Square. Very safe area, would definitely recommend.
Great location! Hotel was within walking distance of pretty much everything! Staff was extremely friendly & accomodating. when in NY again for fun, this would be the first place I would look to book. Not overpriced but still seemed like a luxury stay. Thanks Marriott! Nothing. the stay was amazing
Nice big room. Right near Grand Central. Terrific staff. Clean room. Everything was great
I was pleasantly surprised at the overall quality and spaciousness of the rooms at this hotel. The price was truly amazing given the quality and location of this hotel. If I had to leave a negative comment it would only be that the heat took a while to kick on and for the room to warm up. However, I did stay on one of the coldest days of the year so I'm sure this is not a common issue for guests.
I was very impressed with the hospitality of this hotel as well as its location. The room was also plenty big and clean. I also felt the price was very reasonable especially considering the location. We were within walking distance to the Times Square area. We will definitely be staying there again.
Location, room size, good view of empire state building, moved us to a higher floor when we asked. Staff was a little slow to help but not to the extreme. Was a little annoying that you have to go down to the front desk to get ice. They wouldn't bring a bucket of ice up to our room. You have to ask for a coffee maker and coffee as its not included in the room.
Spacious hotel rooms and very friendly staff. Great location. They never brought us enough towels. Sometimes they didn't leave us any towels. I've never experienced that from this level of hotel before.
The room was perfect for the price
Great location, terrific value in NYC. Would definitely stay there again.
This is set in an amazing area. The outside and inside is very pretty and caught our eye to bring us there. Staff was friendly even though they were out of extra sheets and robes. Bed is always supposed to be the best part of the hotel. But it was uncomfortable. Sheets were pilling. And there was this comforter underneath that was gross and was not comforting at all. This place had so much potential but really didn't do it for us. Advertised HD tv without HD channels. Bathroom lights flickering. It was fine but not 4 star.
good location, nice neighborhood, everything needed is close by. my room had half the lights did not work, this included the bathroom where everything dark .
Great staff. Very very helpful. Nowhere to put anything in the bathroom. They need a counter or a table to lay out toiletries. There is no in room coffee.
All the rooms were doubled booked so none of the keys worked and when they reprogrammed the keys people had access to occupied rooms. We asked for a refund but didnt get one.
Location was great and the valet parking was reasonable and nice perk. The room was spacious and the bed was very comfortable. The bath tub leaked as if the water was not shut off completely. The noise was quite annoying after a while.
The hotel did not know about the reservation. The guy at the front desk sayed that the reservation was for the 15th instead for the 14th. Luckily, there were rooms available and I was eccepted.
room was well equipped and well furnished. not large but stylish, and the location was great
Stuff remembered me immediately, it was very nice. The room does not have a bathroom but I could use the shared bathroom whenever I wanted to.
Friendly staff, comfortable and clean room, location close to everything. Discount on nearby parking (about half price) when the hotel stamps your parking ticket. We had no complaints during our stay.
The staff were friendly and very accommodating.
The location is very convenient. I felt secure in the neighborhood. Short distance from Grand Central Station. One block a pharmacy, breakfast cafeteria, Coffee place, restaurant, next door burger place, etc. I did not know that they had rooms to share a bathroom. I booked that by mistake but was lucky that they had a room with a bathroom, and got the upgrade for $80.00. per night. The location was worth it.
Friendly staff, good location - close to Grand Central for the subway, good restaurants,take aways and supermarkets in the surrounding streets, close to the UN
Location was excellent. Front desk clerk gave us perfect recommendation for breakfast. I had no idea what to expect of a shared bathroom. It was fine, but I probably will not do it again.
The cost for this location is incredible. Short walk to Times Square/Madison Square Garden/Empire State Building/Rockefeller Center/etc. Room was very clean, as was the shared bathroom. Staff very friendly and helpful. Bed was small for trying to fit 2 people, so I just slept on the floor.
Absolutely great location within walking distance of Grand Central Terminal, Empire State Building, Central Park, Time Square, and basically anything you need. The subway nearby gives perfect access to any other part of the city. The staff was super friendly and willing to suggest activities for first time visitors. Overall, a wonderful experience. The price is more expensive than we are used to paying normally but overall, the price is very comparable to others in the area.
Great location. Awesome and chic decor. Friendly and helpful staff. Everything was very clean. The room had a musty, almost sour smell. There is also a lack of soundproofing. I could clearly hear the conversation in the room next to mine.
It was a small hotel and very quiet. The breakfast needs some upgrading.
The staff was great. Rooms were clean and comfortable. Free Wifi and breakfast a real bonus! Close to subway stations. Great Location!! Construction noise next door is very annoying!!
that it was a suite with a kitchenette
Good sized room with good facilities. Friendly and efficient staff who made you most welcome. Lifts that were fast and efficient. Excellent internet facilities
Doorman - Matthew Kelly - excellent. Over crowded breakfast room.
Excellent staff, easy to get to the hotel, location couldn't be better breakfast wasn't good enoguh, some fruit or cereal would be apreciated
Very nice hotel, large room, and extremely pleasant staff. Hard to say it was a deal at $289/night, but it is NY. I've stayed in lousy places for $200/night, so I'd gladly take this option. I highly recommend.
Staff was great. Location was perfect for us. We would stay there again Did not get king rooms. We were told it was upon request. Nothing in our paper work indicated this.
Extremely friendly staff; super-clean rooms that were good in size for NYC and the workout facilities were clean. The usual hotel soaps, shampoos, etc. were all Aveda products, which were a nice touch. Reviews I'd read before booking said the breakfast was nothing special and that was accurate. It was a continental breakfast - coffee, juice, toast/bagels, yogurt and cottage cheese. For the price it would have been nicer to have at least cereal and/or oatmeal with milk as an option.
Complementary breakfast was was skimpy.
The hotel was in a great area, convenient to everything! It was a really nice hotel and staff were friendly and extremely helpful!
The staff is very helpful with whatever your needs are, the rooms are very clean and the hotels location is great. (5 min walk from 5th avenue) The breakfast was, as most hotels abroad, not up to norwegian standards.
The housekeeping was good. The furnishings in the room were broken and old. Only about half of the electrical outlets worked.
Terrible. Only good was location. Terrible. Staff was rude as hell. DO NOT STAY HERE!
room cleanliness, pleasant staff, location close to grand central station small lobby, no real nice views of the city
Clean newly renovated guest rooms, great staff, very good service No clock in the room
Staff were very rude!!! Front desk, housekeeping, door man.
Friendly staff. Good location. Small rooms. Thin walls, you can hear you neighbors very clearly. When we arrived the TV remote did not work. the iron in the room did not work properly, and there was a loud noise when the air conditioner was running. We ended up changes rooms.
Staff was friendly. Rooms were cleaned quickly and good Breakfast buffet was too expensive
The room was decent sized. The bed was comfy. The water pressure in the shower was Amazing! The hotel was conveniently located. Nothing was included. We got breakfast for one person, one morning, and it cost $41. Everything was extremely overpriced. Drinks, snacks, all of it.
Good functional albeit small room. Location good for us. Easy to get cabs. AC was not effective. Did not cool below about 76f no matter the setting
Everything we needed was there or offered to us. The rooms were a bit drafty, but overall we stayed warm.
This hotel has a great location and classic old-school Manhattan feel. It has a doorman, full bar, and offers room service. While I appreciated the old time Manhattan style, I expected more out of a Hilton in Manhattan. It looks like the rooms haven't been updated in at least 10-15 years. No iPhone dock, no refrigerator, no bath robe. The bed felt hard and springy. They only offer free wifi if you're a Hilton Honors upper level member. I had just come from 4 nights at another Hilton on the West Coast where I received free wifi. Overall, it felt slightly pretentious--as if I was supposed to overlook these things because of the great location. Just because you are running a Hilton in one of the wealthiest ZIP code in the US, does not mean you can provide a subpar product. Oh and our entire floor smelled like marijuana smoke after midnight. I wouldn't stay here again.
Staff was friendly. We felt really welcomed. The shower curtain smelled like wet towel. The AC was not cold enough and was very loud. You can hear every time a door closes in the hallway.
I like the staff, however I did not get my requested room with a few The location of the room
Location, Easy check-in & out, decoration, staff... The jackhammer noise work me up at 1:30AM both mornings..
Front desk person was rude and not concerned at all of making us feel welcomed.
Convenient to businesses in midtown.
Location, room, bed, staff air condition system 9very old) did not work very well, and hot water at shower was unstable (spams of cold and hot water) , very old faucets.
The hotel room was nicely furbished Regrettably the room was very noisy so it was difficult to sleep! The breakfast room was very tiny and you had to queue to get in
Location, on-site bar and cafe, easy internet, excellent beds Minor criticisms - bathroom/bath could be updated and heating could be easier to control/turn off.
the lounge area and jazz music the hotel was overheated and rooms very old fshioned
the room was nice it was clean and the lady that cleaned the room was very helpful and asked every day if she could do anything for us as a regular visitor to newyork this was a first the lobby was very shabby and could do with up dating after all its the first place you see
The staff was incredibly helpful with any questions that I had Figuring out how to use the bath. The stopper is actually outside the bathtub.
Nice hotel but the best was the location Only complaint was that my room did not have a DVD player although the hotel info book listed a couple hundred DVDs available for free viewing. Normally this would not be a big deal but one evening we were tired and just wanted to watch a movie for a couple of hours. With the cost of DVD player under $50, adding them to all the rooms would not be that costly.
The combination of American comfort and European slightly quirky sophistication makes you feel at home. Staff was very friendly and proud to serve. I didn't have time for the movies, books and arts but it gives a great touch to being there. no!
Good location, my room was quite big for NY standards. The room decor was quite nice. Extra sink, coffee machine and iron in the room. Complimentary WIFI is a big plus. The bed was much too soft, my shoulders didn't like it. :-(( There was a stange unpleasant smell when I entered the room first time. There was no tube stopper. The button for the lift in the lobby can kick you a bit. Interior is nice but rather old.
Staff were excellent, very friendly and helpful
Central to the places I needed to visit. Reasonable price for New York City.
Good location; nice rooms; excellent, helpful staff Pull-out sofa not very comfortable;
This hotel was so clean and beautiful, with comfortable beds and complimentary pillow service which we loved trying!! The staff was so friendly and helpful, gave great advice and recommendations on food and directions, and took great care of us! My only complaint would be that the wifi is so expensive, $62, but since it was our first time staying at the Benjamin, the concierge attendant was kind enough to comp that for us.
Spacious room for ny standards and price. Very helping staff, especially the concierge and nice lobby.
Personal service from front desk staff was wonderful. On our arrival William sent milk and cookies to my girls who thought that was great.
Room rate Location
A terrific small hotel with helpful staff, high standards and human scale.
What a Fab hotel, Staff Friendliness, Great Location, Large Suite,
The hotel has a good location. The bell service is appropriate. In my personal opinion the hotel is a bit overpriced.
my room after I forced the front desk to give me a bigger room the original small room
The staff was incredibly helpful and pleasant. They even sent my Mom a birthday cake up to the room with no prompting from me. They just overheard us talking about her birthday. Very nice.
I like the food & drinks at the bar/lounge area downstairs and the waitress was nice. The front staff was disrespctfull and they took an hr to bring my car out from the garage area . Room was small and tigth.
I pay more money for the a SPECTACULAR ROOM which should be bigger and with city view, but actually I got a room the same as a COZY ROOM. It is different from the picture shown in the booking web site. I felt I have been tricked. The bar was very noisy until at least 1 am. I could clearly heard the drums although i was on the 10th floor.
Great location Very comfortable bed Good for drinks The size of the room was small
We paid extra for a "Wonderful" room - supposedly larger, with city views, but when we arrived, we were disappointed by the view of the wall. We were told no other views were available. Our room had a constant fan going in the bathroom - quite loud and no way to turn it down. The room was small, and yet a large display of snacks took up most of the horizontal surface. The flat screen TV was mounted on a large pole in the corner of the room: one had to pivot it to get around to the bed- a tight squeeze. When our room was made up, they forgot to give us drinking glasses and facecloths. And on our last night, we received a call from the front desk at 6:32 AM, by mistake. Needless to say, we don't plan to return. W..t.f...
Very small room for a very high price
Very clean and professional. I reserved a room with 2 beds and they had no more left at the time of check in and then the best they could do is one queen. I was traveling with my brother in law and was not comfortable sharing the bed. They could not even offer a cot.
The room was clean and the bed was comfortable. The heater was very loud. The binder listing the "amenities" was beaten up and contained vague information. There was no room service menu. Breakfast room service was vastly overpriced.
Location We had three rooms for 3 days and neither one of the families staying were pleased with the cleanest of the rooms, specially the bathrooms. The assistance at the front desk was way under what luxury hotel will provide. The staff was not to the standards of the price of the hotel nor of a well trained staff.
Location location location! Somehow got the only hotel in NYC that didn't have a warm holiday feel to it.
the location staff and service
I thought the hotel was nice rooms were clean. Bathroom door was a sliding glass door.Not very private.very little pressure in shower.
The Pub was authentic and nice. We had small problem with our door lock, The staff solved our problems relatively fast .
Bathroom well appointed but very small Bedding very comfortable as was A/C Staff very friendly and helpful, Room also felt very clean. Found the bedroom & bathroom to be small, even for NY.
The staff was very nice and most accomodating when I arrived and my room wasn't ready due to a late departing flight crew. They put me in another room that was larger than the one I had booked. The hotel was in a great location and convenient to many attractions. There is a great sandwich shop just around the corner as well. I will definitely stay with them again when I go back to NYC.
Hotel was clean and quiet, staff was friendly. Well located close to Grand Central station. Rooms were spacious for NYC and well appointed.
Common sitting areas have nice ambiance and rooms are comfortable and well appointed. Did not expect the contiguous Irish Restaurant & Bar which served excellent food. Provided a much more upscale experience than the price tag prmised Only thing that did not work was the in room phone connections to the front desk and other services but the staff quickly compensated.
clean rooms, large for nyc, super helpful and friendly staff!!!
This was a quiet and comfortable hotel. It has an on sight restaurant and bar. Staff very accommodating. Room temperature just right and bed comfy.
The location was excellent, and the room was very comfortable, well appointed and clean. The staff were extremely friendly and helpful. Special thanks to the girl from Nicaragua tending the bar. Our room, which faced the bar in the garden, was a bit noisy in the early evening.
Love the Wheeltapper pub. Love Irish feel of the hotel. Centrally located near GCS and 4.5,6 trains Very nice staff Cozy rooms Small rooms Wifi not free in rooms
It was the perfect place to crash. We didn't need anything other than a room. My 6 year old loves the bunk beds. The shared bathroom was clean and we never had to wait for one. I would totally stay there again.
Love the bathroom idea. Each one was different and fun to explore. Rooftop view was amazing. Great pictures. Over all good vibes love it ! There wasn't anything I didn't like.
Everything was great with the exception of our next door neighbour, who chained smoked both in his room and in the communal bathroom. He was on his cell phone constantly at all hours of the night, talking loud and sometimes yelling while going between his room and the bathroom to smoke. We complained twice to front desk staff who didn't appear to do anything about it as it went on for 4 days.
I liked the location. The room is tiny with no room to properly open a suitcase. Not a nice place to hang out. Also, you can hear everything in the halls. I was so happy to move to another hotel with a bigger room.
Location Micro hotel Essentials Cleanliness The rooftop access and view Kept bags for us even after we checked out No ice machine
Awesome rooftop garden with incredible views at night. Elevators were a bit slow.
Even though the one hundred buck rooms don't have en suite facilities, this is still an amazing bargain. Great location and v clean
It was clean the The bathroom
Clean rooms, comfortable beds, close to good restaurants and subways. What's not to like? :) Small space (as advertised)
Small clean room, easy check in, good internet Rooms are for sleeping, not hanging out, but completely met my needs - I was traveling for business.
C u again next year!!!
Clean. Private bathroom in our room. Accessible rooftop. Worked well for our spontaneous day in New York. Noise from hallway. High traffic from shared bathroom.
Very pleasant and accomodating staff. Close to United Nations building, Grand Central station, Empire state building. We had only 2 problems with this hotel. 1. aka website states that the apartment has "spectacular" views which is absolutely not the case. The views that we had were just of the next building. This may be the case for all Manhattan apartment/hotels but the aka should withdraw their claim of "stunning" views. The "view" from the room was particularly important to us and we and specifically requested this at the time of booking and were dissapointed to find that there was little to see from the apartment. 2. It would be much better if the sofa in the lounge woud instead be a sofabed.
People are friendly, the receptionist all excellent
Everything was perfect! totally recomendable! I liked everything!
I stayed in a one-bedroom suite and I had everything I could need for a 1-week stay. The location was excellent for my meetings and the personnel - especially the reception - was very accommodating and nice. Also, since I was there at a less busy time for the location, the price quality was excellent. Not really.
Space and privacy. housekeeping was spotty some of the time, late, and frequently the room was not cleaned well enough e.g. trash left in trash cans.
Very comfortable, peaceful and convenient location to stay in NY. Nothing I can say in particular.
Luxury and convenience
beautiful accommodation, good location, very helpful staff. No.
It was very relaxing stay; the facilities in the room were very sufficient. The room cleaning has to be more than one time in a week.
Amazing room. It was clean and well equipped. Staff was very helpfull.