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Location Cleanliness Restaurant organization Front desk layout
I did like the location and the fast check in. Room service was nice and fast! I did not like that I got a $30 per day upgrade and the room was still real small. Got a view of the side of another. Also, no shuttle to airport. Housekeeping didn't give extra towels at checkin as requested online. Wish I hadn't upgraded!
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
Staff was very pleasant and it was simple to extend an additional night. Cost of marketplace!! Noise was easily heard in hallway.
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
I liked the location, it was perfect. Near to all the main attractions of New York. For a four star hotel, it has no complimentary water or coffee in the room which most hotels got. Not much value for money.
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
It was my first trip to New York. I was really impressed by the staffs and everyone at Pod 39. Very efficient and valuable hotel in New York. The location is very convenience. The hotel room was comfortable for one person or two people. I'm surprised of how clean the room was. The hotel maintain the cleanliness very well. Very reasonable prices. I wish they had a small fridge.
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
It has everything you could need in a compact package! Great location! If it had a mini fridge and microwave it would be the best place to stay in NYC for the money!
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
Sure the room was tight but the bed was comfortable and everything worked fine in the bathroom. The location is wonderful and so is the value. I will return. Bed was very comfortable and the bathroom facilities very good
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Location Everything other than location
The location was great and the terrace in the back was quite nice. Also the free internet access was great! As I arrived late I did not get the single room I reserved instead one of the bunk bed rooms. The room was a bit run down and the TV did not work. Also it was quite noisy and smelled of beer as other travellers were partying in their room. What I really did not like was that they checked me out before the check out time.I returned to the hotel before 12pm to check out and all my things were gone. The staff put my belongings in a plastic bag and stored it at the front desk.
Friendly staff, great location shared bathrooms, small rooms, small uncomfortable bed/pod
Very good location. nice people. perfect for single travelers. cool concierge and friendly staff
It was very quiet and had everything we needed. Location is a bit far from most subway entrances.
The Pod Hotel is an excellent base for a city break to New York.We walked everwhere -Times Square,Central Park plus some great bars close to the hotel. The rooms were always spotless with clean towels every day. Ther is nothing to dislike about the Pod Hotel. It's such a cool place to stay!
we were in bunk bed, very comfortable. had 4 toilets/showers on each floor. very clean. would def recommend this hotel and will stay here again
Clean hotel. Amazing shower. Decent location. Tiny room. The cost was over £100 per night, with a shared bathroom, which was the cheapest I could find that wasn't a hostel.
helpful and friendly
the showers are fantastic, comfy beds, good location, all you need in new york if you stay in a room without bathroom, you end up walking back to your room in small towels unless you take all your clothes with you but it means risking getting them wet. Dressing gowns in the rooms would be really helpful
only reastroom in room very bad Location very far from new york and very far from time square and bad services also Tried to take the amount of $ 230 per night Note that I booked per night 115 USD
Great location, nice design, but very small and clean rooms. Staff was helpful. It is New York, folks!
The rooms are perfect a d the beds are wonderful to sleep.the tv is perfect
Location was perfect. My room and bathroom were very small, even cramped. I glanced in other rooms while housekeeping had them open and they were much more appropriate-sized. Perhaps my "low priced room" wasn't a bargain, but just the price of a small room.
The room was ok, was not too happy with my experience here. The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.
Location, location, location. If you plan on walking and using the subway to get around the city the hotel is perfect as a home base to come back to if need be. Don't spend your time at the bar in the lobby...pretty pricey and you can just go to a hidden gem anywhere in the city. Also no room WiFi, but free in the lobby, so not too bad.
Wifi was great and entertainment and amenities on the ground floor were amazing. I had to change rooms because of the auto noise on the Lexington Avenue facing side.
Location The room had no AC, complain nothing happened, opened window, I could barely sleep because of the noise from outside
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.
Me and my girlfriend arrived to the hotel at 6pm. Check in time was 4pm but we were told we still had to wait an additional 20 minutes for the key? I would've understood if it was a computer problem but I wasn't given a reason as to why I had to wait.
Accessibility/ location, customer service No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.
Music at the lobby No toothpaste!
Door man was not in a service. Luggage deposit payable even in waiting for the room clearance.
Our room was nicely decorated and was clean. We also liked the fact that the hotel had water and coffee in the lobby. The hotel is centrally located, which made getting around the city very easy. The room was very small and it was difficult to maneuver around our one piece of luggage and each other in the bathroom. The wifi also wasn't secure.
The hotel is located across the street from the UN Headquarters, where I had a meeting. There are many reasonably priced and good restaurants nearby.
The small bar in the lobby. Friendly staff Good general location Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
I liked the view of the New York skyline from my room. The hotel was very clean and nice.
I liked the location of this hotel. It is close to United nations building. The room was very clean and overall ambience of the hotel is quite good. I would like to stay again in this hotel.
Great staff loved the security dog in lubby To get in shower was quote slippery and shower head in a weird place
Location -- close to UN where our meeting was held; Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Staff was more than friendly. Great room views and good location. The room was excellent, the windows could have used a cleaning but no big deal. I would go back.
The One UN New York was very comfortable and well maintained. I particularly liked its proximity to the UN Headquarters, where I was attending a meeting. An added plus was the great views from my room to the south and west, so I could see the Empire State Building and Chrysler Building.
Clean, very friendly staff and comfortable accommodations. Wall were thin, we could hear entire conversations going on at all times.
Nothing No pool they need to scrub the internet & take down every mention of having a pool. FALSE ADVERTISING & they were not apologetic at all. You google this place it lists it having a pool big mess for kids
the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful. there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
View of the east river. Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
The staff was outstanding! The room was large, clean and easy to do work on business projects, read and relax in. It was quiet. Convenient location with good restaurants nearby.
Helpful staff Error on booking + noisy
Huge room, very clean. Staff was very courteous. Noise from consturction across thestreet was annoying, but not noticable as long as you run the fan.
Hotel was fantastic. BIG, clean room, we had a Jr. Suite and the wine hour in the lounge was great. Considering the location and the price, I don't think we could have done better.
The room, on the 3rd floor overlooking the front entrance, was spacious by NY standards & well equipped. The room was very clean & the bed as very comfortable with a choice of pillows. Staff were helpful & polite. On the downside because the room was on the 3rd floor it was quite noisy during the night with refuse trucks & deliveries etc. NY is a busy place though so I don't think it's the hotels fault.
i loved the room and its furnishings i loved the location i loved the concierge staff i did not find the front desk staff particularly helpful or inclined to help with standard questions or requests the street noise on the 5th floor was pretty extreme, in so far as construction could be felt through the bed at all hours of the day and night.
All of the staff were incredibly warm and engaging. The door man's guest engagement and sincere care for an outstanding experience was remarkable and memorable. That interaction alone would cause me to choose FiftyNYC on my next visit to New York.
The location was perfect, and the staff was friendly and helpful. The room (suite) was spacious considering how small some NYC hotel rooms can be. Although this can't be avoided, the two elevators servicing all 23 floors were slow.
Good location with helpful staff Cramped rooms not well maintained.
The staff were really friendly and helpful, the rooms were spacious and well appointed,the location was great, handy to everything.
Staff were very nice! Clean room!
room and towels wee clean and shower was pleasant. the wifi is expensive to purchase. reserved a king bed was told that i an only get room with the double. Heat was terrible in winter NYC could not get heat tried to change room but the heat situation was the same..
Easy check in and check out - all on a computer. Nice staff, perfect location for business on the east side. My window was open the whole time and I couldn't figure out how to close it. The heating was VERY loud.
Clean and modern bathroom, plenty of room for a nyc hotel room. The purified filtered water on every floor was amazing! The terrace was lovely.
The space of the suite. The bathroom is outdated.
view from balcony overlooked dirty extractor fans
Very spacious well equipped rooms. Great breakfast in the formidable penthouse 31st floor with a great view.
Poor elevator service, no view from our room.
Beautiful decor, very comfortable, good sized room, friendly staff. When they knew we were coming for my birthday, they upgraded us from a room to a suite at no extra cost. Location is fantastic, close to everything.Would definitely recommend and will be returning for sure. No kettle in kitchen.
Best room I have ever had in New York, large clean and bright with a good size bathroom with a bath. The bar on the roof has amazing views of the city and is very pretty You cannot get a room before 3pm and even at 3pm they keep you waiting a further half an hour
the rooms were great, spacious. there was a kitchen with refrigerator, coffee maker and microwave
The cleaning wasn't good enough.The day of departure they knocked on our door at 8.45 am to ask when we would leave the room. That isn't good when you have the room until 12 on the departure day.
Service was magnificent! Every single employee we encountered were genuinely kind and concerned with how we felt! True hospitality being practiced here. The room we had was a suite 1 bedroom with a pull out sofa. Attention to detail was evident throughout the room and hotel. It was super clean and very spacious (bathroom was s little smaller than we'd have liked). Rooftop bar and grill was amazing! Empire restaurant attached to the hotel was also amazing with food and service! Overall, I cannot give enough praise to this wonderful hotel. Loved it that much. The only negative was I waited a bit when I got to the hotel at the checking desk before I was even acknowledged. But everything after this completely changed my initial perception. Only one elevator working while they work on upgrading the other so it took a little longer to get the elevator but wasn't too long of a wait.
We thoroughly enjoyed our stay at the Kimberly Hotel. We found all the staff to be helpful and our suite was absolutely perfect for our wedding anniversary. The bed was too die for and very comfortable. The kitchenette was suitable for our needs and allowed us too store some food and drink in the fridge. The rooms were cleaned daily even though we didnt leave our room till after midday. The rooftop bar is also a lovely place to unwind at the end of the evening. An all round excellent hotel and we highly recommend staying here.
Good sized room with good facilities. Friendly and efficient staff who made you most welcome. Lifts that were fast and efficient. Excellent internet facilities
Complementary breakfast was was skimpy.
Doorman - Matthew Kelly - excellent. Over crowded breakfast room.
Staff was great. Location was perfect for us. We would stay there again Did not get king rooms. We were told it was upon request. Nothing in our paper work indicated this.
Very nice hotel, large room, and extremely pleasant staff. Hard to say it was a deal at $289/night, but it is NY. I've stayed in lousy places for $200/night, so I'd gladly take this option. I highly recommend.
The hotel was in a great area, convenient to everything! It was a really nice hotel and staff were friendly and extremely helpful!
It was a small hotel and very quiet. The breakfast needs some upgrading.
The staff was great. Rooms were clean and comfortable. Free Wifi and breakfast a real bonus! Close to subway stations. Great Location!! Construction noise next door is very annoying!!
Excellent staff, easy to get to the hotel, location couldn't be better breakfast wasn't good enoguh, some fruit or cereal would be apreciated
that it was a suite with a kitchenette
Extremely friendly staff; super-clean rooms that were good in size for NYC and the workout facilities were clean. The usual hotel soaps, shampoos, etc. were all Aveda products, which were a nice touch. Reviews I'd read before booking said the breakfast was nothing special and that was accurate. It was a continental breakfast - coffee, juice, toast/bagels, yogurt and cottage cheese. For the price it would have been nicer to have at least cereal and/or oatmeal with milk as an option.
The staff is very helpful with whatever your needs are, the rooms are very clean and the hotels location is great. (5 min walk from 5th avenue) The breakfast was, as most hotels abroad, not up to norwegian standards.
The staff were always helpful and the hotel was in a great location to shopping, Times Square and Grand Central Station The shower used cloth shower curtains so that by the second shower the water would wick out to the second curtain and onto the floor. Also there is no fan in the bathroom so it was a bit steamy when you got out.
Location was good for walking but, I was very dissappointed at how dirty smelling the lobby was. I stayed in NYC before and after a trip to the Galapagos. On the way down I stayed at a Hilton and on th way back I spent a little extra to end the holiday on a high note and chose the Intercontinental. In Asia Intercon hotels are luxurious and wonderful. The Intercon Barclay was a big dissappointment. The smell in the lobby for all 3 days was sour and foul. It reminded me of a gym locker. I hated walking through the lobby and sometimes you could smell it on the stairs before you even entered the building. Considering I paid about 100 dollars more a night then the Hilton, which was only three streets away, the room was very small and cramped. The bathroom was also very small, dirty, and the grout in the tile had not been cleaned well
it was central and close to the bus pick up for Javits centre no cafe style dining
Rooms are quite larger, ceilings high. Decor is modern but not colorful. Still some areas under construction
the location was good for the purpose of my business trip the bathroom was the size of a small closet with the smallest tub I have ever seen. the internet did not work for two days and on one day I had a cold water shower. Definitely not a 5 star hotel other than their prices and flower arrangement in the lobby
Location good. No facility for making tea in the rooms. The extracters in the bathrooms did not work. Complementary Tea/coffee in lobby stopped at 7am.Basic internet facility should be complementary. the bathrooms are too small.
The room service prices seem a bit excessive
Hotel staff was very friendly and helpful. The hotel was beautiful, rooms were very clean and more comfortable than home.
room was shabby; breakfast personnel unfriendly.
Clean and comfortable upscale hotel with a very friendly and accommodating staff. The restaurant pricing, especially for breakfast, is out of control.
We went to NYC just before Christmas and could not have been happier with this hotel. Although our room was small, we did not spend much time in the room and therefore it did not bother us! The staff was so friendly and helpful and the location was amazing! We would definitely stay here again on our next visit to the city!
Location Bad functioning TV, old TV models. Poor internet wi-fi.
Although an old hotel, everything was very clean. Poor window isolations, you have to keep the air conditioning on all the time to avoid street noizes. As everything about NYC accomodations, the prices are ridiculously high.
Staff very prompt, room was not as booked but problem was dealt with very quickly. Even though we were on the 16 floor it was still very noisy
Large suite but basic and near Grand Central and perfectly adequate for a city trip. Hotel needs a makeover. No double glazing so rooms at front has lots of traffic noise. No blankets in room or spare pillows. Old and tired! We asked concierge about travel detais on the subway and he simply shrugged his shoulders and left us to find out ourselves.
Excellent Location for city break. View from room window.
the closeness to Grand central and the faclities of central New York could not be better bathrooms could do with an upgrade but a relatively minor problem
Friendly clean and fantastic location
plenty of room the road works but that's New York
Simplicity Small room, but it's ok
Location beside central station, suite was big and had fridge and coffee maker which is essistial when u have been out shopping all day Could have drinks machine in lobby (bottle water etc)
Very close to Grand Central Station and the Metro and also a good location for walking to many of the major attractions.
There was hot water and that's literally about the only thing I can think of that I liked about this hotel. If you've stayed at any other Curio hotel and are thinking this will be a similar experience, I've got bad news for you: this is an awful hotel. 1. The room layout is horrible, most of the rooms face the brick wall of an adjacent building (and you can hear their external AC window units running); 2. the AC is tiny and cannot properly cool the rooms (which are VERY tiny by NYC standards); 3. The elevators are slow, bumpy, and small causing you to wait 15 minutes to catch one not full of people and luggage; 4. The room service is not up to any normal standards. They have shampoo, conditioner, and body wash dispensers in the shower which are empty and surrounded by mold and mildew -- a health nightmare; 5. NOISE: expect to hear anyone cough, sneeze, turn on a lamp, or zip up a bag from an adjacent room or any room on your floor; and 6. Poor bathroom layout -- there is NO room to put anything on the counter in the bathroom. Don't expect to get ready very easily in this hotel as there is no full-length mirror either! This should NEVER received the Curio brand from Hilton. The hotel is by far the biggest disappointment I've ever seen as a Diamond member.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Hotel stay was right on point after a long day thanks
We loved the comfort, location, staff helpfulness, cleanliness & smooth functioning.
Easy access to Grand Central and in the heart of NYC.
only bad thing was the small rooms other than that it was good
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
FYI the rooms are real real small. Didn't bother me.
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
Near to Grand Central Roadside noise was too loud
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
The hotel has a good location. The bell service is appropriate. In my personal opinion the hotel is a bit overpriced.
What a Fab hotel, Staff Friendliness, Great Location, Large Suite,
The staff was incredibly helpful and pleasant. They even sent my Mom a birthday cake up to the room with no prompting from me. They just overheard us talking about her birthday. Very nice.
my room after I forced the front desk to give me a bigger room the original small room
Spacious room for ny standards and price. Very helping staff, especially the concierge and nice lobby.
Central to the places I needed to visit. Reasonable price for New York City.
A terrific small hotel with helpful staff, high standards and human scale.
Staff were excellent, very friendly and helpful
This hotel was so clean and beautiful, with comfortable beds and complimentary pillow service which we loved trying!! The staff was so friendly and helpful, gave great advice and recommendations on food and directions, and took great care of us! My only complaint would be that the wifi is so expensive, $62, but since it was our first time staying at the Benjamin, the concierge attendant was kind enough to comp that for us.
Personal service from front desk staff was wonderful. On our arrival William sent milk and cookies to my girls who thought that was great.
Room rate Location
Good location; nice rooms; excellent, helpful staff Pull-out sofa not very comfortable;
Great suite, stylish and comfortable furnishings, and large, modern bathroom at fair price and good service. Environment conducive to business and tourism with family, privileged and quiet location, with all facilities. The view from the low level is not pretty, facing other buildings, but it does not bother. The restaurant does not have many choices, but is reasonably priced and a good last minute option. Anyway, around there are several alternatives to services and restaurants.
Great location! Hotel was within walking distance of pretty much everything! Staff was extremely friendly & accomodating. when in NY again for fun, this would be the first place I would look to book. Not overpriced but still seemed like a luxury stay. Thanks Marriott! Nothing. the stay was amazing
Hotel was excellent! Everyone was very friendly and helpful. The room was very nice and clean with very comfortable bed. Very close to the sites. 10 minute walk from Rockefeller, 20 minute to Time Square. Very safe area, would definitely recommend.
The 27th floor lounge
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.