Crew members were good. Seats were packed and too tight .
Crew members were good. Seats were packed and too tight .
Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Had a short layover in Zurich, luggage marked expedite and short layover but still didn’t get luggage when arrived in Split until 3 days later even though husband got his.
On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.
Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!
We had issues with upgrading our seats. The flight itself was fine.
Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.
Kudos to Swiss!! My wife and I thought Swiss was like flying years back: good food service, refreshments, friendly and courteous crew! We look forward to another trip to Europe next year, and it will be a priority to hopefully fly Swiss, thank you! We strongly can say from experience - the treatment (food, drink, entertainment) in service for Economy Class is unmatched!!!
So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.
Super friendly crew. Leg space and entertainment system are below average
The whole flight was coughing and farting all the way. It was impossible to breathe. If people are traveling sick they should either not be allowed to fly or made wear masks
J'ai perdu le billet 🎟 faute de visa j'ai pas eu de remboursement. J voulais prendre un autre Est-ce que yaura une solution
I will never fly vueling. 1h30 delayed, connexion missed with the crew closing the boarding in front of us. 40 people missed the Barcelona-Orly connexion. hours waiting for rebooking and hotel.. inadmissible
3 hr flight from Barcelona to Gran Canaria. Ŵent according to plan No issues with staff oŕ flight. Many people includiñg us could not get luggage self checķ in termìnals to work. Had to wait in check in line.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
Boarding was very poor as the flight was initially delayed. We were told the flight would be at 21:40. We were with our 10 month baby who was sleeping. I received an email from Kayak which said the flight was now due to take off at 21:04. When we checked the screens at Gatwick we were told the gate was closed. The lack of communication was extremely poor and we had to run with our baby and there were many other passengers, including elderly people, also running to the gate. When we got to the gate, the staff had no reasons for the poor communication.
We got to the airport 2 hours before the flight. We waited in a line to check our bags onto the flight for an hour, even despite having checked in online, as there weren't enough self check terminals allocated to Vueling (yet loads of empty BA ones right next to them). There also weren't enough staff, making them stressed and rude. We had to try and rush through security to get to our gate, which they announced as gate 35 at first and then changed it after ten minutes with no announcement to anyone in the airport that it had changed. So we then had to rush to the correct gate to arrive just as boarding started. It was a thoroughly stressful process and one travelling couple almost missed boarding because of it. The flight boarding and the flight itself werre fine, the staff were polite, but I was dehydrated due to the airport and had to buy a bottle of water as they didn't offer free drinks.
It was a short flight but the seat was very straight. I didn’t need any service, but wifi was not available. In resume, a normal service. Nice, the punctuality. Thanks
Bought check in baggage but couldn’t do it at the kiosk, had to line up just to get baggage tag which was a very long queue with only 1 customer service agent handling all vueling flights. Had to wait about 45mins just to get a bag tag and drop baggage.
Last time bucking this company if I would know I wouldn’t do it, they made me lose my flight
German crew were very kind. Food was okay but can be better, especially bread was not good, Garbage collection was very poor.
Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!
I was at the airport on time , I checked in my luggage . The plane was delayed and the gate was change. The flight board did not give information . I did not get chance to fly. I am going to make a claim for it
Never flown with LH before so all in all wasba good experience. Also good to know that approx 24hrs prior the flight opens up for being able to organise the seating free.
It was a short flight, no real service (which is okay). Very bumpy because of weather.
Always a pleasure to deal with United's helpful and knowledgeable saff
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
Good experience. Food was great and passengers helped rearrange seats so our family could be seated together
The accommodations are top-notch. The only negative was that both our initial flights were delayed, which caused us to miss one and almost miss the other. The staff immediately handled the missed flight and compensated us for the inconvenience.
Great flight. Left on time, not very crowded. Quiet and the right temperature.
Worst airline in the world, will never travel in it again.
The trip itself was good. I have given only good as rating, because my first flight has been cancelled by a different airline and that caused disruption in my trip. I spent over ten hours in Luton airport and that caused me high tiredness, sickness, because of the very early initial trip. easyJet staff has been professional and friendly.
Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.
Delayed and then further delayed with no announcement made so that all the passengers (who were standing in the jetty) could hear. We stood there for well over 20 minutes. We were further delayed through weather but no one explained that to us until the pilot made an announcement when finally on board
easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.
I am writing to share how your teams can better serve your youngest customers. On 9 January, 2024, I boarded and then de-boarded a flight with my 6 month old daughter. I have four children and travel extensively. Delays happen, but the stress my daughter had to ensure was avoidable with simple and straightforward actions. (1) communicate delays to customers -- Breastfeeding mothers are constantly timing feedings. If delays were communicated, I could have camly fed her instead of attentively waiting for priority boarding. There were no announcements and no updates to the monitor; (2) honor the priority boarding process -- While a staff member waved us in for priority boarding, half the plane boarded while the "priority check-in" representative was preoccupied; (3) anticipate challenges creating unnecessary stress to infants -- after completely ignoring the priority boarding procedure, and knowing that the plane had not even arrived, the team could have offered to board us last. My daughter could have been calm in the waiting area while breastfeeding. Instead my 6 month old was completely unnecessarily stressed in the middle of the jet bridge, packed in solid.
As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for
Cancelled last minute, I had to travel 13 hours by train at night
I had an emergency escape seat. The attendant gave the extrA briefing to my side of the aisle but didnt direct it at all to the other where my wife was sitting
Boarding great. Didn’t eat or drink so can not comment.
Boarding good. Seats uncomfortable when lie flat. Food was awful. Tasted stale and chicken was dry. No live tv or flight map. Had to pay for internet.
Poor technical details on this plane. 1) There was no WiFi on an 8 hour long-haul flight. So no work could be done. That's below the standard expected for airlines these days. 2) The power outlet at my seat was busted and not working. 3) The headphone jack was loose and I had to keep adjusting my headphones to get good reception, or when it slipped out. - The flight was delayed to due mechanics. Sometimes this can't be avoided, I understand, and it's a big inconvenience to arrive that much later when traveling across time zones (then arriving at 4am from the prior time zone). - Also unique to this flight, the northern lights were visible on the right side of the aircraft, but I only found out after we landed (b/c again no wifi). I understand there are considerations about people being out of their seats to look, but I feel extremely disappointed and resentful that I wasn't told so that I could have a chance to look at this probably once-in-a-lifetime cosmic event from a view in the sky. - Flight crew was otherwise friendly and helpful.
Our flight was delayed by over 6 hours. We then had to deplane, stay overnight in a hotel then fly out the next day, 23 hours late.
I would have preferred something lighter for the second meal. Maybe a small sandwich .
They cancelled our flight the morning of departure at 4:30am.
Flight bumpy but good. 1 hr 20 mins for luggage not so good.
We were told to check our bags at the last minute, and the communication was poor.
Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!
My luggage never arrived to Zurich. They can't confirm when it will arrive
Late again. 3 out of 4 late. One cancelled flight and one lost bag.
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