|Flights arrive in||United Kingdom|
|Flights depart from||Melbourne & other airports|
|Airlines||Royal Brunei Airlines, Malaysia Airlines, China Airlines, China Eastern, Etihad Airways, Emirates, Qatar Airways, Virgin Australia, Hainan Airlines, Philippine Airlines, Cathay Pacific, British Airways, SWISS, KLM|
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality.
Pros: Their Dreamliner plane is spacious, well fitted, not cramped.
Cons: Unable to listen to movies with their headphones - too much static
Pros: The crew was really friendly and helpful
Cons: I didn’t like nothing
Pros: Same as outbound flight.
Cons: Same as outbound flight.
Pros: Crew is ok, accommodating, entertainment system ok, food ok.
Cons: level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service.
Pros: The MAS stewardess was really nice & helpful
Cons: Everything was perfect
Pros: The crew was extremely hospitable, and the food was excellent.
Pros: Very little.
Cons: Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats.
Pros: Food was good flight was on time
Cons: It was good
Pros: Comfortable plane and a good price
Cons: Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother.
Cons: Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone
Pros: all long flight is uncomfortable. The crew can help made a big difference. The airline crew seem to be too busy, ignoring when you try to request something. Ignoring you even they saw your coffee smear because desk is too small and slippery. Curtain was close all the time, as if not welcoming people
Cons: Crew can help made a better trip by slowing down thing. Snark area should be open all the time.
Pros: Awesome crew, full flat seat
Cons: Western menu
Pros: Crew is friendly and helpful.
Cons: Seats are distinctly too small in both directions.
Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.
Cons: I’ve flown over a million miles over 45 years and I’ve never had a bag lost. China eastern lost not one but both my bags. Four other Americans also lost bags, and I think we were the only Americans onboard.
Pros: Everything was normal, nothing amazing
Cons: Food, the didn’t have vegetarian options and everything was in chinese
Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants
Cons: The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected
Cons: Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane
Pros: The attendants and ground crew helping me was excellent.
Cons: They ran out of food! There were no snack and I had to go without food from AUH to IAD. No snacks either. The focus was on selling food. A truly sad experience. I thought Ethiad was among the top 5 airlines but this experience puts the worse that the top 25
Pros: Crew excellent,food excellent,was very surprised after reading some bad reviews on the net.
Cons: Having pyjama to wear will have equalised Qatar business class.
Cons: 14 hours connection time and they don't offer hotel/meal accommodation that airlines like Qatar Airways do. I inquired about the hotel within the airport and it costs $300 for 8 hours. Ridiculous. There is no place to sleep properly in the airport, I saw people laying down on the floor.
Pros: v cooperative crew & helpful
Cons: Services of crew very poor specially onboard services in business class
Pros: Easy to check in, outstanding crew!
Cons: Old, old, old plane! :(
Pros: Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned
Cons: Meals are absolutly terrible, confort desaster, and hostess unqualified
Pros: Most of the crew was really nice and the entertainment choice was great.
Cons: Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up.
Pros: The entertainment was good.
Cons: The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app.
Cons: Poor service and flight was dirty
Pros: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.
Cons: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.
Cons: No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies.
Pros: Crew great seat not so much and entertainment center buggered up
Pros: The seat was ok. The cabin crew good
Cons: The food options both free and purchased.
Pros: Happy crew
Cons: Melbourne weather lol
Pros: Economy class can’t be better.
Cons: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
Cons: the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response.
Pros: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket
Cons: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket
Cons: More movies in different languages
Pros: Food was good, and offered even on short flights. Crew is very nice
Pros: Super long delays at each leg
Pros: it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila
Pros: Crew was great Seat could be better, recline and full bed hard to operate
Cons: Seat adjust buttons difficult to use
Pros: The flight was excellent except for the food. They could have fone better.
Cons: They need to smile and respect the passengers
Cons: not much choice in the movie selection
Pros: god food and movie selection.
Cons: Food and more profesional crew
Pros: The seats are fairly comfortable, and the service was great.
Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.
Pros: Seats were ok. Crew was friendly, attentive and communicative.
Cons: Not much in terms of entertainment
Cons: Baby sharing seat with parent was very crowded
Pros: Clean plan that was only slightly delayed
Cons: I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again
Pros: Very nice crew
Cons: The food
Pros: The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys.
Cons: I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out.
Cons: The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic.
Cons: There was a half hour delay which no one could explain. Made transfer in Zurich really difficult.
Cons: No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point
Cons: I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights...
Pros: The food was great and the other flight attendants were kind and understanding.
Cons: There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old.
Pros: Nice staff and no delay
Cons: Instead of crisps maybe a bit of cheese or crackers
Pros: Onboard crew were nice and polite. Flight was on time (a rarity).
Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.
Cons: Too hot inside the aircraft
Pros: No delay and nice staff
Cons: Travelled business class and was ace experience
Pros: Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked
Cons: Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant.
Cons: Change to HiFly plane - noticeable difference in most aspects
Pros: Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room.
Cons: Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard.
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee.
Pros: Luggage allowance.
Cons: Feel airline maintenance is slipping second flight in a week where they have tv trouble
Pros: The timeliness of the boarding and flight takeoff
Cons: The landing. Seemed a little rough
Pros: Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad
Cons: Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS
Pros: The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$
Cons: TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED
Pros: Amazing lady who worked at the counter. So fast and efficient. I’ve never seen such efficiency at any airline before. Thank you.
Pros: The Crew was Awesome
Pros: Kind workers and excellent food
Pros: Great customer service
Cons: On time departure
Pros: Crew was okay. Food was the worse ever. Middle comfort on seats
Cons: If the food was suitable for human being
Pros: I Like The Flight is On Time
Cons: Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks
Pros: Crew were ok
Cons: Delayed Not enough blanket Seat angle too upright, not comfortable
Pros: Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good.
Cons: Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too.
Pros: Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment
Cons: Transiy in Brunei airport there is nothing to do at all.
Cons: Luggage claim in chennai
Pros: The crew was responsive
Cons: The live news
Pros: Easy to check in, outstanding crew!
Cons: Old, old, old plane! :(
Pros: Attendants and aircraft comfort was excellent
Pros: Everything was good about this flight
Cons: They need to have at least 5 to 10 vegetarian meal on board.
Pros: Entertainment was good.
Cons: Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault
Pros: Seats were comfortable
Cons: The crew was not friendly, and the food selection is limited
Pros: Crew are nice,but the seat need to improve
Cons: The seat need to improve
Cons: It was delayed by 15mins due to heavy rain but it was OK as everything else was on point
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