The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!
Traveled front Málaga to Los Ángeles and overall the experience was great. The crew was very polite and helpful, the seats have more room than other flights we have been in and the main course meals were very well done. The Moscow airport was very well signaled and super well taken care of. Really easy to find your way around.
The not so awesome part was that the entertainment, as in movies and so on, are only offered in English or Russian. That was it. (My daughter is writing the review for me). My English is just ok and I was pretty bored. Also, in neither flight were we offered snacks. I thought that was strange. Especially in a twelve hour transatlantic flight.
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