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Pros: "I like Qatar service very much and that is why I fly with them most of the time."

Cons: "On my printed boarding ticket provided by the Qatar airline desk at ORD, it only had my first initial of my first name listed. After waiting in line for an hour to get my boarding pass, I proceeded to security and they would not accept it and said I needed to go back and get a stamp or prove my purchase from months earlier (my confirmation email was not enough). Although I was able to get the stamp, this is frustrating as my name should have been listed (Sara) which is what I provided in my online profile when purchasing the tickets or the person at the Qatar desk should have realized this when providing me my boarding pass."

Cons: "Touch screens are hardly touch sensitive..you may need to replace the screens.."

Pros: "No comense"
Cons: "It nice"

Pros: "I had a 7 hours layover and it was terrible to lie in a quiet room."
Cons: "I had 7 hours layover when I arrived to Doha at about 12 am and it was terrible to use a quiet room to try sleep. There was a terrible smell and no fresh air, no ventilation in a closed room full with a lot if people. It was impossible to sleep there. finally I was exhausted by the flight without a sleep and I had to continue to the U.S."

Cons: "The boarding wasn't smoothly executed"

Pros: "nothing"
Cons: "Flight delay and postponed my journey more than three hours without any compensation"

Pros: "Very friendly and well-trained crew!"
Cons: "Limited selection of food and drinks"

Cons: "My requested meal was messed up each time, on both the connections. My bags did not reach final destination in time."

Pros: "Services are the best"

Pros: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Cons: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"

Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."

Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"

Pros: "Everything alright"

Pros: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Cons: "On the A350, the seat doesn't recline much. It was quite uncomfortable."

Cons: "Boarding process, and in-flight entertainment and wifi"

Pros: "Crew was amazing"
Cons: "Nothing really"

Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"

Pros: "Everything"
Cons: "Nothing"

Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"

Pros: "Food was good"
Cons: "The flight took off late more than an hour"

Pros: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."

Pros: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Cons: "Service service The q suite the airport and more service"

Pros: "The airlines' film library offers plenty of movies to watch."
Cons: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."

Pros: "Great crew and food served was nice for airline food."
Cons: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"

Pros: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Cons: "Can't find any fault...Sorry!"

Pros: "Everything"
Cons: "Nothing"

Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."

Pros: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Cons: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."

Pros: "All good thank you + food and crew and entertainment"
Cons: "All good thanks"

Pros: "The overall experience"

Pros: "Flight duration was short"
Cons: "Nothing in particular"

Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."

Cons: "Although the loading Zone was given as Zone 1, boarding was chaotic because the fround crew was incredibly inefficient. The announcement was totally mumbled and badly managed, Why cant the boarding at Cochin be organised like queues for each zone so that the passengers do not crowd in a mad rush near the gate as if the fliht will leave without them. As in Doha have different seating area for different zones and the ground crew should be trained to be firm to allow only passengers with boarding."

Pros: "Great"
Cons: "Nothing."

Pros: "Films Service"
Cons: "Not enough films"

Pros: "Generally courteous in-flight staff"
Cons: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."

Cons: "Seat number was the same but different position from one reserved online"

Pros: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Cons: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."

Pros: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Cons: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"

Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."

Pros: "best airline food ever"
Cons: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."

Pros: "it was nice on the plane the guests were professional"
Cons: "before boarding the officials lacked professionalism"

Cons: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"

Cons: "No flexibility in flight changes"

Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"

Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"

Pros: "Nothing"
Cons: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."

Pros: "crew was good"
Cons: "Four hours late. asked early on what was going on told that the flight coming in was late. then was told an hour before plane arrives it'll be another hour car because maintenance crew had to check things out. LAME!"

Cons: "Plane was delayed by 4 hours"

Pros: "Arrival on time Many meals provided Clean plane"

Pros: "No, it was the worst and I'll never do it again"

Pros: "I wanted to ask for compensation as I faced issue second time for the round trip. Should refund me all the amount. Even my baggage is also damaged"

Pros: "email alerts helped a lot!"

Pros: "Ever good airline. Not even in the same league as emirates"

Pros: "Decent leg room in normal seats."
Cons: "Entertainment equipment was malfunctioning and JB offered future discount with a process instead of performance."

Pros: "Highly recommended"
Cons: "Highly recommended"

Cons: "Delays and JetBlue almost go Hand in Hand"

Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."

Pros: "Perfect"
Cons: "Perfect"

Pros: "The crew! The pilot that looked like and introduced himself as Bob Newhart was funny!"
Cons: "The plane A320 is looking old and the seat cushion are flat as a pancake. No support"

Pros: "Everything!"
Cons: "Nothing. Everything was amazing."

Pros: "Older female flight attandant was amazing. Great crew!"

Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"

Pros: "Snacks!"
Cons: "Seats... had a middle seat and crew would not move me to emergency exit row even when there was room there!"

Pros: "Courteous service by attendants- ongoing communications by the pilot- efficient boarding/deplaning"
Cons: "The entertainment system wasn’t available for part of the time-One of the featured movies was not available (got a black screen with no notification)- Attendant clarified what was happening-"

Cons: "Landed half hours early and had to sit on the plane until there was an open gate. Really?????! Punished for being early! Give me a break"

Cons: "2 hour delay"

Pros: "The crew was excellent. Extremely good service"
Cons: "Nothing"

Pros: "Overall experience exceeded my expectations"
Cons: "N/A"

Cons: "The little child next to me keep kicking my legs"

Pros: "Safe arrival is a good arrival"

Pros: "Even with a delay it was nice"
Cons: "Nothing to say here"

Cons: "Noise"

Pros: "Entertainment. Crew was friendly. Captain very informative."
Cons: "The plane looks and feels old and beat up."

Cons: "Entertainment services were glitchy. Couldn’t start the movie on my console until 15 min after the movie started. There’s no rewind/pause function so was out of luck."

Pros: "everything period"

Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"

Pros: "Tv"
Cons: "Wi fi didn’t work"

Pros: "Comfortable plane"
Cons: "Over an hour delay"

Pros: "Nothing!"
Cons: "We missed our flight by 2min, and no one made an announcement informing us that they were about to leave."

Pros: "Very nice and professional hostesses."
Cons: "Sound was not great in purchased headphones."

Pros: "On time, what else do you need to know?"
Cons: "The in-flight entertainment is lacking."

Pros: "Seating is spacious, food was okay, entertainment was sufficient but not the best. Overall I was impressed with Jet Blue and will most likely fly with them again in future."
Cons: "Didn't like a huge argument taking place between one family which held the flight up by at least 30 minutes. The crew were very patient with this family, but the passengers were not. I think the family should have been removed and asked to take another flight so that my flight could leave on time. It made everyone very nervous because we didn't know to what extent this conflict would escalate, so we had to sit listening to 3 or 4 members of the family arguing and constantly removing passports from luggage and going back and forth in and out of the plane. One member of this family actually entered the cockpit, which unnerved me because of the risks with terrorists these days. The family appeared to be of muslim descent."

Pros: "Snacks"
Cons: "Tv did not work"

Pros: "Nice staff"
Cons: "Air pressure not good. TV didn’t work. This is the 4th time I flew Jet Blue and had trouble with the pressure and the TV not working"

Pros: "We didn’t crash"
Cons: "Woman wth a dog wouldn’t take it off her lap. Delayed for an hour dealing with it. On top of being delayed 90 minutes for no reason."

Pros: "Lots of room"
Cons: "Cooperation with Emirates seemed not to be that well established"

Pros: "Our flight was delayed a bit but that was not a problem for us-gave us a chance to have some lunch. All of Jetblue’s Staff from the res agent at the counter, flight attendants and crew were all very professional, courteous, pleasant and helpful. Uniforms very nice. Thank you."
Cons: "Nothing"

Pros: "Good service clean plane Friendly crew Very good fight ! Thankyou Jet Blue"
Cons: "Nothing - All was great !"

Cons: "A bit of turbulence on take off , no fault of anyone except Mother Nature .. all in all a great flight !"

Pros: "See ratings. I liked the crew, the boarding process and the tv options, the text messages about flight status and changes were helpful. Free headphones for my child when we boarded was nice"
Cons: "My chair was broken (arm rest padding came off and unable to recline) and flight was delayed. Buttons on the arm rest were not located well, my co passenger’s elbow kept changing the channel and volume. Free wings sticker for my child was poorly made"

Pros: "Crew couldn't be nicer. A pleasant experience. Thank you."

Pros: "Snacks. Wifi"
Cons: "This is my fourth flight with JetBlue, ALL four times the flight was delayed 1-4 hours each. It seems like it’s an occurring theme for JetBlue. The crew were in a bad mood, did not want to help at all."

Pros: "Service at the door to print out our baggage tix & boarding tic. Very efficient & helpful. Cordial staff at departing desk & in the air. Left on time & smooth landing."
Cons: "I had to use Ladies’ room soon after take off & they wouldn’t let me get up for 20 min. More. I would have gotten up at my own risk instead of waiting for no- seatbelt sign!!"

Pros: "My child had a very good escorted flight the attendants were very attentive and knowledgeable of my child's needs I highly recommend and if anyone needs an escorted flight they definitely will not regret it"
Cons: "All was good"

Pros: "A super thanks to the staff member who expedited our boarding pass otherwise we eould have missed our flight due to snow delays. Great flight and very smooth landing."
Cons: "No USB Food is fine considering it is a value priced airline."

Pros: "Lots of legroom in the exit row"
Cons: "Flight delayed"

Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"

Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"

Cons: "Lost luggage’s. Delayed trip"

Pros: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."

Pros: "Sandwiches"
Cons: "The flight was delayed 30 minutes. Not once did we hear an apology. They also changed the gate on us last minute and didn’t communicate. We discovered accidentally"

Pros: "On time flight"
Cons: "Are the seats getting smaller or am I getting bigger?"

Pros: "Friendly staff"
Cons: "Paying for WiFi."

Pros: "Boarding was quick and efficient"
Cons: "Nothing I can think of was bad just a regular fight."

Pros: "Food was good and staff was nice."
Cons: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"

Cons: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."

Pros: "Everything was great"
Cons: "Service was perfect Food was incredible Movies and entertainment high level"

Pros: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."

Pros: "Flight is conformable.. Crew was fine."
Cons: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."

Pros: "General attitude of staff"

Pros: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"

Pros: "typical Swiss quality"
Cons: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"

Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"

Pros: "Friendly service, superfast check-in"
Cons: "The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time"

Pros: "The food was good and the crew was nice."
Cons: "No entertainment offered and the seats were cramped."

Pros: "Nothing"
Cons: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"

Pros: "Good crew and clean plane"

Cons: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."

Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."

Cons: "Time"

Pros: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"

Pros: "Super nice and skilled staff, everyone was great to interact with."
Cons: "Not a thing."

Pros: "On time, efficient, good service, professional"

Pros: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."

Pros: "We had delays boarding and no one was there to explain why."

Pros: "entertainment system was good. Pilot was nice crew was pretty nice ."
Cons: "No leg room uncomfortable seats food has gone way down hill since 2 years ago. None of the good chocolates anymore. check in people at the gates were cold fish."

Pros: "That I was going to Florence."
Cons: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."

Pros: "Food and entertainment were better than expected."
Cons: "No complaints"

Pros: "Service and staff were outstanding and would love to use them again!"
Cons: "All was great!"

Cons: "I have used the same carryon on several trips & only Swiss would not let me carry it inside telling me it was a bit high. Disappointed & surprised since never before I was told I had to check-in my carryon containing some essential items."

Pros: "smooth ride ... long :( ... but smooth and clean ... thank you for having a flight directly into tampa ... female copilot? really? :) wow, great job!"

Pros: "The food was really good. The selection of TV shows and movies were nice, and kept me entertained the whole flight."
Cons: "Boarding was confusing. The same questions were asked 3 times, I couldn't tell if that was security protocol or just glitch in their process. Seats were uncomfortable."

Pros: "Comfortable flight, quick boarding, great crew, good pilots."
Cons: "My laggadge was left behind in Zurich (with my medication). Given age of electronics how hard it to make sure that everything is loaded? Not hard at all. They located Laggage at 12:30, but took them 7 hour to ship to Barcelona, so it arrived at 7:30 pm to Barcelona airoport. And they only delivered next day. Not cool. Advice: read laggage tags to reading device during loading and compare with transit customers flight database."

Pros: "The whole flight process was a nightmare! From the counter check in to baggage claim."
Cons: "There should have been a children's area that was double insulated from the rest of the very full and crowded flight."

Pros: "Chocolate."
Cons: "Shortly after take-off, the person in front of me put her seat back as far as it could go. I was in the last seat our economy row, by the window. Snacks were served almost immediately, and then dinner. For a brief time the passenger in front of me had her seat up for dinner. However, by the time I had finished dinner, I felt captured in my seat, It took a long time for the trays to be collected after dinner. I wished I'd brought anxiety medication. Could have been a better selection of movies."

Pros: "More space with a window seat than I am used to. Shoulder didn't even touch the side of the plan. Loaded the back of the plan first after premium and those needing extra time."
Cons: "By the time they got to me I only had one choice for the dinner meal. No restroom in the back of the plane so I got stuck waiting for the cart to come all the way down the aisle before I could go to use it."

Pros: "I love Swiss. They are the best. Great service,pilots were giving us informations when the weather was acting up,the whole crew was amazing."

Cons: "Boarding is a free for all, no system"

Pros: "Was okay for a short flight"
Cons: "Almost missed the flight, the layover was too short"

Pros: "Crew"

Pros: "See above. attendants."

Pros: "excellent crew and service"
Cons: "when the food got to me only one choice was available. seats too small (I am a small person) bags took a very long time to come"

Pros: "Entertainment. Crew. Zurich terminal. On time departure/arrival."
Cons: "Cramped seating in economy class. Food. No wifi."

Pros: "The staff was polite and the food was good."
Cons: "The one hour delay from Chicago to Zurich and the other one hour delay from Zurich to Budapest and the fact that I lost my pick up car from Budapest to Romania that I reserved . I lost the car and the money."

Pros: "the only direct flight between zrh hkg in star alliance with schedule that fits me, otherwise i'll not fly swiss, if i had more time, i'd consider switching plane with singapore airlines/ thai instead...."
Cons: "no wifi on board, bad food, bad attitude flight attendants without smiles"

Pros: "Very polite staff. Comfortable, clean seats (except for lack of legroom)."
Cons: "No option to purchase extra leg room without jumping to first class or business class. Extremely congested and frustrating boarding process, at least partly due to passport rechecks required by US govt."

Pros: "Pleasant crew, quick boarding."
Cons: "Late departure, late arrival due to a plane at our gate. Very poor quality media systems, cramped, inconsiderate passenger next to me taking up more room than necessary. Cramped."

Pros: "Free drinks"

Pros: "Na"
Cons: "Na"

Cons: "Foot space obstructed by poorly placed seat fixtures. Entertainments not available until after takeoff. Other airlines have made available for the entirety of the flight. Safety instructions not great, to be honest i do prefer the american airlines overblow saftey films. Control for entertainment placement meant when trying to sleep youd end up turning them on again. Touch screen would have been better. No internet as far as i could tell."

Pros: "The flight departed on time arrived half hour early. No baggage problems. Nice crew. Good food."
Cons: "It was a bit older aircraft. Seats were a bit hard not as comfortable. Entertainment options could be better with more movie titles."

Pros: "A smooth and on time - early actually - flight. So empty that I was able to lay down and sleep. All good!"

Pros: "A safe crossing over the Atlantic!"
Cons: "I queued at the Virgin Atlantic departure desk only to be told I had to walk to another terminal (the farthest one away) to queue for Delta Airlines. There was no mention of this on my e-ticket. Had I been elderly or unwell I would have been very upset. Delta is really the poor relation and does not even begin to compare to the journey I had to Boston on Virgin which was fantastic. Very disappointing but I was delighted to get to Heathrow safely."

Pros: "Much quieter on board than the Manchester Orlando service, virtually no kids."
Cons: "As a 6-footer still find it difficult to get both legs comfortable when I stretch out because of metal base of seat in front."

Cons: "Could not understand the boarding announcements. The gate agent did not always use a microphone."

Pros: "Cabin Staff were attentive and professional. Aircraft was clean and neat. Flight Pushed back, took off and landed on time!"

Pros: "Courteous and attentive crew from baggage check in thru baggage claim."

Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."

Pros: "Crew was great!"
Cons: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("

Pros: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Cons: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."

Cons: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did."

Pros: "The crew was outstanding and the good choices were excellent"
Cons: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"

Cons: "More leg room"

Pros: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Cons: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."

Pros: "Sharp good atention in counter"

Pros: "They didn't serve any refreshments or even water"

Pros: "A smoothtrip run by great staff."
Cons: "Thé food was rather stodgy overall."

Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"

Pros: "Movies. Meals. Wine. Freq"

Cons: "Bathrooms needed more cleaning mid-flight."

Pros: "The food was okay"
Cons: "The gate was Jane without announcement"

Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."

Pros: "Fast boarding, not a crowded flight, ahead of schedule."
Cons: "Paid extra for my check in bag."

Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."

Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."

Pros: "Great, friendly, professional crew, clean comfortable plane. Loved that full dinner and baggage and wine was included in an economy class overnight from DC to London as well as breakfast. Best flight in a long time, will definitely fly again."
Cons: "the tv screen's touch screen capabilities could use an upgrade, it was a hassle to navigate, not very sensitive to touch."

Pros: "Entertainment Meal service and quality"

Cons: "Older media entertainment screen with hard to use touch interface."

Pros: "Staff was very friendly"
Cons: "Headphone jacks are costume, could not use my own."

Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."

Cons: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."

Cons: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"

Pros: "Nothing"
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."

Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."

Pros: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."

Pros: "On time."
Cons: "."

Pros: "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."

Pros: "Good Virgin experience though food was not brilliant"
Cons: "Seating was very uncomfortable. Hardly any padding in the seats and very little leg room. Far worse than any previous Virgin flight."

Pros: "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Cons: "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"

Cons: "Very small leg room"

Cons: "My headphones and those of my neighbors did not work."

Pros: "The crew was friendly and did a great job."
Cons: "The seats were a little tight."

Cons: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"

Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."

Pros: "Food was good, crew was nice."
Cons: "Seat was broken. Button was stuck in so I couldn't keep the seat up. Also a light was stuck in the on position for the entire flight not allowing people to sleep."

Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."

Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."

Pros: "Great flight. No problems. Everything went smooth from take-off to landing. Got into Tampa early."
Cons: "I could get me phone to connect to the wifi during flight. I have Sprint. The guy next to me with Verizon seemed to have no problem at all."

Pros: "Price"
Cons: "Flight delayed"

Pros: "On time and it got there"

Pros: "Ran on time"

Pros: "New plane had great entertainment and was very smooth ride despite storms."
Cons: "No bad review returning to Tampa. Read to Dallas review."

Pros: "Great crew very professional company"
Cons: "No internet no food and even though I booked my flight weeks in advance I got stuck at the very end with no windows"

Pros: "Friendly staff and comfortable seating on flight."
Cons: "N/A"

Pros: "Flight was actually early arriving in tampa"
Cons: "Very cramped. Felt like seat in front of me was too close and not much leg room."

Pros: "We didn't crash"
Cons: "tiny plane very uncomfortable seats. Flight attendant was very overweight and kept hitting me with her large posterior but never apologized once ."

Cons: "Superior customer service"

Cons: "Great crew and flight! Cheers!"

Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"

Pros: "Was boarded promptly"

Pros: "Food selection, service, and variety of entertaining entertainment options."
Cons: "More leg room for economy."

Pros: "Better than spirit"
Cons: "Nothing"

Pros: "Boarded on time."
Cons: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."

Cons: "Very late and boarded too long before leaving the gate."

Cons: "Delayed"

Pros: "Quick boarding, extra space to put things in front of you"

Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."

Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."

Cons: "They ran out of blankets, earphones on the flight"

Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."

Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"

Pros: "On time. Connecting through Atlanta is quick and efficient"

Pros: "Comfortable seats"

Pros: "Flight was on time, flight attendants were very nice and professional."

Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."

Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."

Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"

Pros: "Movies"

Pros: "On Time"
Cons: "No opportunity to purchase additional food"

Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"

Pros: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Cons: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."

Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"

Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"

Pros: "On time"
Cons: "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"

Pros: "Whole thing was easy, plane was nicely updated on the interior"

Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."

Pros: "Everything"
Cons: "Everything was perfect"

Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."

Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."

Cons: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"

Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."

Pros: "Very friendly flight attendants and for the most part I could understand the pilot when he spoke."
Cons: "Wi-fi should be free. Put chocolate into the snack options."

Pros: "Was a nice flay , thanks"

Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."

Cons: "No seat assignment prior to arriving at the gate"

Pros: "Everything else good."
Cons: "N/A"