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Business class should have free wi-fi. Food was horrible

Staff went above and beyond with their care for us. Flight attendants were very attentive to our needs. Food seemed too rich and too salty. Flight was fine, even with turbulence at points.

Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful

All reviews good because...flight from BWI to London ,economy seats was miserable. I usually book 1,step up from economy but this would have added 1500 bucks 1 way. Bit the bullet and upgraded for retun flight, otherwise all ratings would have been rock bottom.

There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.

This has been the worst experiencia I have had traveling overall. More than 3 delays, no one answering questions, no one at the AA counter. No one at customer service and after having to change transportation to airport and spend the night at a hotel paid by me, we were delayed inside of aircraft for more than 2 hours!!! Bad experience!!!

Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.

The flight was surprisingly good, especially given initial experience. BA app is horrible as is their customer service. Online check in was a horrendous experience and when I phoned their customer service number, the live agent with whom I spoke was rude and dismissive. She did helpfully inform me that their IT people were working on a known problem related to online checkin. However, once she delivered that information, she curtly ended the call before I could suggest that since BA was aware of this, it should be posted on the app and online. I grudgingly flew BA this time - have avoided them for years because of past similar serial bad experiences. While this flight was fine, I’ll return to avoiding them in the future given the hassle experienced and rude personnel.

Boarding was a shambles, with no proper line or queue and multiple groups joining at the same time. Overhead space was limited. Seat spacing (width) is not generous. My neighbour was invading my space, before he even spilt his drinks over me (twice!) as he struggled to contain his meal on the table. The main meal was very poor. Choice was simply chicken / turkey - the crew didn't know exactly which - or vegetarian. The chicken meal was really poor quality - uninspiring and tasteless; and very little offering of drinks. Half the crew were friendly, half really need to cheer up.

LHR is always kind of a challenge. British Airlines did a fine job. My tickets were the cheapest so I can’t complain.

Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.

My seat 3G did not go down fully and the buttons were not working properly

Food was the worst I’ve had on a VA flight. Normally it’s a lot better

The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great

Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.

Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp

accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers

Seats need to be updated. Allowance needs to be made for dinner service at an alternative time

The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent

If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.

Bad check in experience. Dirty ancient aircraft. Truly awful food and this in Business/ First class.

Very friendly and helpful staff on board and United was excellent when I missed my onward flight due to the delay in London. Very well organised meant much less stress

First time flying with UA and it was a great experience. Thank you

Awful. No counter attendants. No dinner offered due to delays.

Staff on board was excellent. Positive upbeat helpful- like it used to be.

United has come a long way, it’s been a fantastic experience traveling with them.

The flight attendants were very rude, beyond comprehension. I took a business class from London to SFO for the first time on United. When I asked for a second piece of bread during dinner, the serving attendant threw a 3rd bread on my plate and said, “here. You can have this one too”! I couldn’t believe the rudeness of the attendant. Most all attendants were very rude, unhelpful, sing the food was absolutely disgusting. Never fly United internationally in business class. My flight back to SFO was a nightmare!!

For both flights I requested a gluten free meal, they didn’t have one nor were there other options.

Our experience on United Airlines was extremely poor. The plane was extremely cold throughout our entire flight- which multiple people complained about- and we had to wait 2 hours to get a blanket which was too thin and barely helped warm us up. As well as this, none of the entertainment features were working so we had to sit through a roughly 10 hour flight with nothing to keep our attention, including the actual flight path screen. It was an extremely disappointing experience and I would hope that this gets fixed if we ever choose United Airlines again.

Cabin crew was very friendly, requests were satisfied promptly and cheerfully, and the cabin was reasonably clean when I boarded. The United lounges at Newark and Heathrow are always well-run and comfortable, especially Newark. I look forward to the new lounge that will be part of the rebuild of Terminal 2 at Heathrow.

Best: Flight attendants. Worst: Bags took forever to receive at LAX despite being tagged Priority - at least a 35 minute wait.

It was one hour 15 minutes late taking off so we missed our connecting flight in Philadelphia.

First class snacks - stewardess gave out multiples to everyone until there was almost no selection left when she got back to me last in first class cabin. Nothing left that I would eat.

Crew did a great job, but aircraft was old and bitterly cold. Arrived early in CLT but had to wait for 30 mins for a gate. I knew in the plane what time we were arriving 8 hours before landing and it's basically an American Airlines airport, think they would have had space for an international flight lined up lol

Very turbulent flight, no drinks, very little service, unorganized boarding, gate changed multiple times

Poor seat in rear of aircraft Food at Admiral’s Club Terminal D at DFW inedible

Multiple gate changes and significant delay leaving DFW. Made for a late arrival

For the price of the ticket you get nothing. The plane had 1 bathroom in the back and when the flight attendant did service no one could use it. No announcement just was told to go back to my seat. Ridiculous and rude.

In-flight Wi-Fi didn’t work and the flight was 25 minutes late. The Embraer plane I was on was pretty old and the tray table was broken.

American Airlines no longer has Bischoff biscuits. This is intolerable.