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Our experience on United Airlines was extremely poor. The plane was extremely cold throughout our entire flight- which multiple people complained about- and we had to wait 2 hours to get a blanket which was too thin and barely helped warm us up. As well as this, none of the entertainment features were working so we had to sit through a roughly 10 hour flight with nothing to keep our attention, including the actual flight path screen. It was an extremely disappointing experience and I would hope that this gets fixed if we ever choose United Airlines again.

I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.

The seat and leg room was not good. The food and beverage service was good.

Multiple delays and not straight answer from the United team

I love United was disappointed we had a two hour delay, however the Pilot did say safety first.

Food and flight attendents with positive dispositions and friendly behavior, more professional attitudes

The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me

Food is terrible. Flight is outdated and seats are not comfy.

The aircrew was solid, the flight was chill, I had no issues. The gate agent was not the best. I was trying to use a military bag upgrade to move my bag from under the seat to the overhead bins and he told me there’s no overhead bins on the plane, argued with me why booking put a military member in basic economy (I don’t really understand this) and made it an issue to even try to help me stating I’d have to call reservations to get a bag upgrade. When every other agent with United can add it at the gate, this man couldn’t be bothered.

Nothing, whole flight was a nightmare, was forced to check my carryon bag at the gate, staff was rude and unprofessional