Paying $75 for my bag is disgusting. Got off ground late so I missed my connections. Kept us waiting for passengers in the cold. Will not use them again.
Cons: "Communication about international COVID requirements before the day of departure."
Pros: "I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it"
Pros: "Got assisted to the plane by airport staff as I was in a wheelchair"
Cons: "Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing"
Cons: "It was too warm. The air above was not cool"
Cons: "Even the layover was good. Seeing the northern lights from.the plane was spectacular"
Pros: "Seats not that good need softer seates for long haul flights"
Cons: "Dissapointed that my flight info screen does not rotate and update the screenshots like they used"
Cons: "It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip. But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient."
Cons: "Warm bus for the transfer from one plane to the next"
Cons: "The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight."