Pros: "Crew and food"
Cons: "Too long bag drop line and it took 1 hour 30 minutes just to drop bags at Mumbai (Transfer)."
Cons: "My chair didn't recline My TVs didn't work dispite rebooting Toilets always untidy Very cold"
Pros: "Comfortable seats with more leg room than usual. And the seats reclined more than usual."
Cons: "Plug didn’t work even though we complained no repair. Entertaining unite didn’t work at all for the entire time very frustrating no pillows provided"
Cons: "Entertainment didn’t work in our seats. Staff were quite rude when asking for a third beer and refused to allow any more. In eight hours, that’s the first time I have experienced this on any airline. I am a frequent flyer with Qatar and ba and have flown long haul on most airlines. My two colleagues also had the same treatment and they turned there nose up at my Indian wife. Very dissapointed and I will be writing a complaint in person to the airline."
Pros: "The crew was helpful"
Cons: "The aircraft seemed old. The window shutters/dimmers didn’t work so there was no way to avoid the bright sunlight coming in my face. The entertainment touch screen was also not functioning properly."
Pros: "Overall we had wonderful experience. Good service, food good, good entertainment, courteous staff. I recommend this airline."
Cons: "Can't say anything."
Cons: "Missed the connecting dlight as Toronto-London flight was delayed."
Cons: "My touchscreen was not working and many were having issues with movies not playing"
Cons: "They gave me a middle seat although I had been promised an aisle seat. They fumigated the plane with bug spray before landing and that made me nauseated."
Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"
Pros: "Crew was very polite and friendly. Food was tasty!"
Cons: "The aircraft needs a thorough cleanup."
Pros: "Plenty of leg room for coach class On-time departure"
Cons: "video system broken No Wifi No US power adapters overhead light unadjustable, glaring in eyes, couldn't use arrived 15 minutes early, then waited 30 minutes at gate before they would open door"
Pros: "Legroom was good in economy. Service was lovely . Food and entertainment were both excellent."
Pros: "Comfort was good"
Cons: "Screen wasn’t working. Crew fix it after 1.5 hours Earphone wasn’t working."
Cons: "They were so insistent on charging me for being 1 kilo over. Was delayed 2 hours without any explanation, and took forever to check in."
Cons: "We sat in the plane for an hour after boarding and before takeoff. There was some commotion behind the pilot door for around 30 minutes. It seemed like baggage problem. We then started moving and it seemed like another 30 minutes of stop and go before taking off. No water or tea was offered."
Cons: "The boarding process. Needs to be managed properly."
Cons: "NO ENTERTAINMENT ON THE PLANE"
Cons: "Check in process was a nightmare. Waited over 1 hour. They only had one agent to deal with issues. Waite another hour on the tarmac. Boarding itself was unorganized and took another hour. Will never fly with them again"
Pros: "The crew was friendly and attentive, and boarding was generally orderly."
Cons: "The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat."
Cons: "The flight was cancelled. On the phone I was offered a seat for a flight 5 days later. I had to go to the airport and be in line for 4 hours to be re-booked on United the next day."
Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"
Pros: "The aircraft is beautiful. Enough leg room."
Cons: "Flights get delayed, I get it- you know what I don't get, staff being incredibly rude the entire time, not being prepared with the correct immigration forms so having to hold everyone on the plane until they figured out how to be an actual functioning and respectable airline. Will never fly again"
Pros: "the 787 is a wonderful aircraft."
Cons: "Very few entertainment choices. (though this isn't particularly common these days): no way to make inflight phone calls. No Wi-Fi. Flight was delayed due to the airline's incompetence. Flight attendents were very unusually rude. Airline FORGOT THE CUSTOMS FORMS, forcing us to wait for them to be retrieved from the airport upon landing. Further, we were then not allowed to disembark the aircraft until they were filled out despite being at the gate. Worst of all, nearly half the suitcases didn't make it to our destination. Half the passengers then had to fill out forms to make a claim. Even worse, this process alone took an unreasonably long amount of time. General logistical nightmare. Very poorly executed operation."
Cons: "I had middle seat which didn't incline. I was never informed about this nor my seat was changed. It was a full flight but I have lower back issue which got aggravated due to uncomfortable seat. I was sitting straight through out the flight. it would have been better if I was informed about it in advance. I was never even able to do web checking due to their system error neither at home nor was able to use self checking system at the airport and was informed by staff at airport it's recurring problem. It surprises me that it's not fixed causing passengers pain at the airport and flight."
Cons: "no navigation service, no good hindi movies"
Pros: "When a reservation glitch meant our special diet meals were not available, the crew scrambled to find some alternative food for us."
Cons: "Even though the new Boeing 787 is supposed to provide an enhanced flying experience, the close seats and limited seat pitch made the flight as uncomfortable as other, older planes."
Cons: "The lack of a knowledgeable support rep..."
Pros: "Everything!!! Food, entertainment, services comfortable seat"
Pros: "Free booze !!!"
Cons: "Not much entertainment"
Cons: "Spent more than 40 mintues to find a air india counter"
Pros: "We had a great flight with Air India. The seats were comfortable and the leg space ample. Entertainment system worked fine. Food was good and crew helpful. The flight reached 10 mins before time."
Cons: "delayed by more than three hours - luggage misplaced - no support available at BOM airport"
Cons: "We were delayed on the runway over 2 hours. Then I waited in customs for almost an hour to get my bag. Due to all the delays I missed another flight. $400 later I won't arrive at my final destination until tomorrow morning. Also the staff is extremely unfriendly & not helpful in any aspect. We were offered drinks prior to take off & not again except for meals (were we received a very small cup of water). the whole 8hour flight."
Pros: "Direct flights, Newark/London and back, at a rate that was not too high."
Cons: "Although we wrote two days ago requesting that kosher meals be provided, there were no kosher meals for my daughter and me. The airport said the plane was boarding, but an hour passed before they boarded us, and then we waited on the plane for more than an hour longer."
Cons: "Passengers where angry. Air India did not show respect to us!! Boarding was a mass. They sad the system went down. From London to Newark the delayed was 2 hours!!"
Pros: "Get off the plane"
Cons: "They weren't able to fix the TV or offer me other seat."
Pros: "Cheap price I guess."
Cons: "Flight was delayed for 4 hours and we had to sit on the plane for half of that. Don't give out many refreshments during the trip. Entertainment is decent but not many options to choose from for television."
Pros: "Very poor service many of tv monitors broken Bad smell but got us there on time and very efficient"
Cons: "For one, our flight was cancelled. This was after a three hour wait on the plane, a night in a hotel, and an entire day wasted trying to get a new flight. Air India told me they were legally obligated to get me to my final destination but only got me as far as the first stop where I spent a night in the airport and bought a new flight on my own dime. I've been in this situation before with other airlines and I was ALWAYS taken care of. I am a young girl and I don't have much money after spending it ALL on MULTIPLE flights home. I travel often and I can take care of myself, but this was a stressful and frightening experience. If it weren't for family I wouldn't be home. Will be fighting for every penny owed to me and everyone who helped me get home."
Pros: "Flight got cancelled after sitting in the plane for three hours. Nothing good to say."
Cons: "The complete and utter unprofessionalism and inexperience from airplane crew to ground staff. The flight got cancelled after we were sitting in the plane for three hours. We were told we can go to a hotel and wait for plane to be fixed by the next day or re-book. A majority of us wanted to get to NY that day so we wanted to re-book. When we get to the Air India desk there was one sweet old Indian lady working there, completely unaware of what is going on: that our flight got cancelled, that we sat in plane for three hours, that we wanted to re-book. It took hours and many arguments with various staff of Heathrow to get us re-booked to other flights. Our flight was scheduled at 12:30pm; I finally got re-booked at 5:00pm, and left Heathrow at 10pm! Longest day ever! I have flown across the world in less time than what it took me to fly from London to NY."
Pros: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."
Pros: "Middle seat for the first time but next to some chill people"
Cons: "Little communication regarding 3 hr delay. Hindi spoken before English."
Pros: "The flight from India to London was already two hours late, but I was forewarned, so left me home in the south of England later, and got to Heathrow in time for the later take-off. Once on the plane, technical difficulties were found, which kept us on the ground or another three+ hours. Arriving in Newark at 8:30 p.m. instead of the 3 p.m. expected made it a very long, uncomfortable day. Again, not Air India's fault. Going to London from Newark on Air India five days earlier was one of the best flights I've had. The crew on both flights were great, and the food and drink were surprisingly good."
Cons: "Online check-in didn't work; physical check-in process was exceptionally long. No beverage service on the flight. Took 6 hours to find out they had some sort of cart in the back that you could visit for drinks. No diet soda at all, and the soda I did get came in a dirty can. It looked like it was covered in dirt or clay, or something that resembled rust. Will not fly again unless absolutely necessary. The only positive aspect was the star alliance affiliation so I could get my miles to my account."