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Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.

It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope

Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate

I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.

Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.

I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.

Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.

Security was a mess at the Helsinki Airport. But I was delighted by the connecting flight waiting for us for JFK.

Very rude hostess. She embarrassed me in front of others. I went to sit after taking off in a different sit in the same economic cabin. Was the area where doors are. She come to me very laud and said: go back to your sit those sit are more expensive.wow! No diplomacy. Flight was super full except 3 of those sit. The only person in that row later during the flight occupied all sit laying down!. Once more disappointed at American Airlines. Early flight they lost my luggages for 4 days. Never refund money for replacement for some of essential items purchased..when I booked the flight I thought was Finlandair. I

The crew was very good, excellent, they help me with my needs.! Food was not that good.

Quick flight. But cabin crew were very noisy and talking too much, especially when we were seated at the back of the plane trying to sleep through the night .

My ticket was for Premium Economy and all the seats were taken, I was placed in Economy class and I’m looking for a refund.

Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.

The delay was an issue. Other than that. Every thing good

Staff didn’t check cabin well for landing seemed more interested in chatting to each other. Food was poor and differed from pre order.

We were in the last group to be called to the flight - which was 30 minutes late taking off. While we were lucky enough to have been given bulkhead seats (due to a medical condition I’d told them about beforehand) the seats weren’t particularly comfortable. A crying baby for the whole trip made things worse, so the crew managed very well with coping. The final thing I’d say was that there wasn’t enough food served during the flight.

Very good. Glad we had Premium for the flight out.

We flew Upper Class from London to The Turks and Caicos. Check in was amazing. Our ldriver too us directly to a special entrance to terminal 3. It took 10 minutes to check in and clear customs. Amazing! The VA lounge is large and comfortable. Boarding the flight was easy and without a wait. The crew was excellent. But the seats were awful, strange and uncomfortable. Having a comfortable flat bed seat is the reason we pays 1000s extra. The VA 787 uses a reverse herringbone configuration. Look it up. You have your back to the window and are facing the aisle with no privacy. Turning the seat into a bed requires assistance from the crew so not very spontaneous. . The food was ok. A bit tasteless and meager portions. Had to pay for WiFi. I believe VA has other configuration on their dream airbus flights. Lots of stuff about all this on YouTube where you can see what I have been describing. I can not recommend taking VA on a long flight with these seats.

From the start everything was perfectly fine. First meal was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast. Staff for a fantastic friendly nice we came round and check we need anything else to eat or drink

Tai-City to Atlanta :Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation that training was taking place would have been more acceptable, and it felt dehumanizing to him. Atlanta to London: Check in was difficult we had been unable to do this online for 2 of the family members on the same booking both in their mid to late-80s. No seats had been allocated for them and we were all travelling Premium Economy. After several phone calls to the booking agent and conversations with Delta staff at TriCites airport, we were told that seats would be allocated at the gate in Atlanta. When we arrived at Atlanta, and spoke to a member of the boarding staff at the gate, he was curt and repeated back exactly what we had just told him, that only one of us was checked in. I explained that we had been unable to check-in online for the 2 family members (I had tried twice). He again repeated back that we needed to check-in. As we were in transit, I was at a loss at what he wanted us to do, but he kept repeating that we needed to do this. I asked where we should do this. No answer. In fact all he did throughout was look at his screen. He told us that there were no seats in Premium Economy, and that he could offer my parents-in-law 'two seats at the back'. I asked if he meant at the back of Premium Economy, and he replied, 'No, at the back of the plane'. At this point, myself and my father-in-law pointed out that they had paid for Premium Economy tickets and expected seats there. He never took his eyes off the screen once. Then he hit a button and it printed out two boarding passes for my parents-in-law. The seats were directly across from my seat. He had gone from saying there were no seats to somehow finding two together. No explanation, no eye contact, nothing. The flight: As we boarded, our first introduction to the flight was the stewardess at the entrance addressing a passenger with an annoyed and loud voice about a bag that belonged to them. That was not promising. The seats were good, and so were all the accessories. The food, etc.: we had flown with Virgin on our outward journey and I could not fault it. The service and food was excellent, the stewards very helpful, offering additional drinks and snacks. The toilets were more accessible than Delta, which were in the economy area and were told in no uncertain terms that we should not use the First Class toilets, even though they were much closer to our section of the plane. We had a menu for both flights, yet when I asked for the chicken dish on Delta, I was told that there was none left and that there was another chicken dish with mashed potatoes and that 'it was fine'. This was almost pushed on me before I could answer. I was sitting 3 rows from the front of the section, so I was surprised that they had already run out. I repeated that I would like the chicken dish on the menu, and asked whether she would be able to get one from her colleague who was serving in the other aisle. The stewardess replied 'No, that's not how it works!' It always has on previous flights, so I was a bit confused. I accepted that I would have to opt for the pasta option (no choice), but was a little perturbed by her response. Minutes later she returns and hands me the chicken dish I had originally asked for. I had already started eating the other one, but was told curtly that I could have both. This was the same stewardess who was shouting at a passenger as we boarded the plane. The food was very poor in the end, nowhere near as good as Virgin's. Unlike Virgin, there was no starter, no bread roll, just a main and a brownie served in a cardboard container. Virgin had provided real china and glass. Unlike Virgin, they did not return to ask if we wanted more drinks, and there was no tea or coffee served after the meal. The breakfast that was served later was equally poor and inedible, apart from the fruit. At the time, the stewardess, a different one, completely walked past my mother-in-law and did not offer her a hot drink. Both my parents-in-law are in their mid to late 80s, they have been world travellers in their time and had decided that this would be the last flight that they ever take. They have health problems, including memory issues. I feel that overall the journey back to London was pretty unpleasant for them especially, and that they were treated badly, especially by the ground staff. We have lived on two continents and are used to long haul flights, and I have to say that this is up there in the worst flight category. Bearing in mind that we had paid extra money expecting comfort and additional attention, it was extremely disappointing. I would fly Virgin again, but never Delta. The two flights were incomparable.

Check in etc was very good. As for on the plane, it was like flying in a freezer. It was so cold, i have flown for years and never been so cold on a plane. Staff on board said its always cold when flying which is a load of rubbish. They wouldnt put any heating on and now i have the flu because of this .

I’ve had a couple flights this week on United that were delayed by an hour or more

Surprisingly easy! I was hesitant to try this, but the cost swayed me. I actually felt like I had less stress than all the taxiing and possible delays that occur with short regional flights where you spend less time in the air than getting to and from the plane..

It was okay, no wifi or entertainment real disappointment. Staff onboard not very friendly.

This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.

It started with multiple delays, cancellations, re booking, 5 hour lay over and finally on a plane from Chicago to Pittsburgh. Gates, times, etc were changed multiply times. Once on the plane, staff was fine, but built in tv did not work and could not even turn it off. Light at eye level the entire trip, so sleeping was near impossible. No snacks or drinks given.

Should have video screens Plane audio was poor and without wired connection hard to understand crew. Should serve more than just cups of water and pretzels on six hour flight. Did not see crew rest of flight. Fix charging sockets to retain charging blocks.

Only water and pretzels served on six hour flight. Did not see crew rest of flight. No video screens and so no wired audio. Poor sound on plan so did not understand anything said by crew. This is a safety issue. Electrical socket did not retain charging block so could not charge phone. No video screen so could not watch movies. Phone is not a substitute.

It was fine. Flight was on time and arrived at destination with 15 min to spare.

My bag was lost with my medicine and I am very inconvenienced. I don’t know what happened, however I want you to do a better job on getting people’s bag back