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Pros: We were able to bring our normal size backpacks as personal items even though they were certainly larger than the tiny personal item size limit.

Cons: We had a terrible experience with getting checked in online and adding a checked bag. Numerous issues getting in touch with the company and the call centre staff was rude and unhelpful. The website is glitchy. The fee for bringing checked luggage was very high. We won't use this airline again.

Pros: The crew is really welcoming

Cons: The seats are too narrow and a bit too hard

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Pros: Great plane and staff

Cons: Delayed

Pros: Boarding was easy and efficient. Flight was short but the flight attendants were quick with the drink service

Cons: We were a few mins delayed after we had already boarded

Pros: Food was good and entertainment system was full of plenty of options to help pass the time

Cons: Seat got hard and so little leg room.

Cons: Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot.

Cons: Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost.

Pros: I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!

Cons: That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information.

Pros: Easy to book. Comfortable flight.

Cons: Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it.

Cons: 1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered.

Cons: The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service.

Pros: Just all in all, a really decent flight. The airplane was clean and tidy, staff were polite and I was really impressed with the free wifi. The flight was comfortable and I was able to get a little power nap in before we landed!

Pros: Very comfy seats

Cons: More food choices

Pros: Nothing.

Cons: Being on a flight for 11 hours and they don’t provide a meal, and have to pay for a check in. That’s absurd.

Pros: Crew was nice. Food was quite good

Cons: Comfier seat, more clear boarding process, more entertainment options, more leg room

Pros: Friendly crew

Cons: Can’t think of anything

Cons: KLM crew exceed our expectations

Cons: Staff rude and short

Pros: Crew was friendly

Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Cons: Noise in aircraft. Transit time between flights was too short.

Cons: Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost.

Pros: Good boarding process and crew today.

Cons: Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall.

Pros: Yes, crew was excellent

Cons: I was charged 70 Euros per bag for two bags a total of 140,00 Euros which is more than the airfare per person for flying one way from Tallinn, Estonia to Stuttgart, Germany. I had no other option except cancel the trip which was not an option and so I paid. There should be some fairness! Rampur

Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.

Cons: Doesn't

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: The seat was a little uncomfortable but the crew were amazing.

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Pros: Too many crying babies!

Cons: Third delayed flight in a row within the week. Seems to be considered acceptable business practice.

Cons: They contracted with United from Washington LA and United is a mess Btoke our luggage, wouldn’t honor seat selection we paid additional for, uncomfortable, ...

Cons: Seat was super narrow.

Pros: Reclinable seats.

Cons: The food!! The lights could be dimmed as it was a night flight.

Pros: Very friendly crew and on time with no problems.

Pros: Yes

Cons: Everything was good

Pros: The friendliness of the crew

Cons: Stop losing my luggage and stop charging for food.

Cons: For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers

Pros: They kept us up to date throughout the whole process

Cons: I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane.

Pros: Crew was friendly and helpful, and they offered drink service well before and then during the meal service.

Cons: Get rid of seats E & F!

Cons: 1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable .

Pros: Everything was ok

Cons: Hi

Pros: The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time).

Cons: Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!

Cons: Uncomfortable seats.

Pros: Smooth take off and landing

Cons: Free food for everyone since it was delayed

Cons: Outstanding service, comfort, food, entertainment options May have been best experience ever flying

Cons: .

Pros: The friendliness of the crew

Cons: The KLM crew are always great serving and treating you. Well above many other airlines.

Pros: Nice staff and no delay

Cons: Instead of crisps maybe a bit of cheese or crackers

Pros: Very professional

Cons: Lost luggage

Pros: Delightful

Cons: All was good. They should keep up the good service

Pros: Punctual, comfortable and good service

Cons: Slightly long queue in security. No food provided onboard only coffee/tea

Pros: Nothing. Very disappointed in the customer service and willingness to understand that we already paid for baggage, yet forced us to pay again.

Cons: We purchased tickets with baggage. Was forced to pay for baggage again at the airport. The people were rude, unwilling to work with us and almost made us miss our flight. We travel all the time and this was hands down one of the WORST experiences I have ever had