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Boarding was a mad rush as people still had issues with boarding passes and groups 3- 7 were asked to board when travelers were still stuck behind the document check. Food was one of the worst I’ve ever had in an Economy flight. The crew was very friendly though

We were delayed 2 hours because the crew was late. They need better planning by the crew, we had to sit in uncomfortable seats waiting for them.

Difficulty to check in online, but well handled at the airport. Flight delay was unfortunate. Crew was adequate but not what we have usually experienced from BA. Seat was not comfortable.

Charging $300 to be able to pick a seat next to your wife was nothing less than extortion.

I’m very mad because I paid an extra $105 to change seats to an exit row with more leg room. The app clearly showed a gap in between the seats in the row I changed my seat to and I paid for it. When I boarded the plane, it wasn’t an exit row seat and no more room than my original seat. I feel like I was ripped off $105.

I had a great experience , crew was great and enjoyed the entertainment options I will be booking my next International trip with them .

Front desk was closed at 6 pm, I was unable to get my boarding pass and as such missed my connecting flight home.

Overall a great. However, the seating is way too narrow, for guys with any shoulder width. Luckily the crew moved the guy next to me, or it would have been miserable.

The plane was not well maintained. The entertainment system didn’t work properly, eg moving map. Many of the seat controls did not work. Cabin temperature fluctuated considerably during the flight. The seat allocated was poor, it was noisy and offered no privacy. The perfume in the toilet triggered severe allergies. Crew was very goid.

I had assist travel booked in Denver to Manchester, but not listed in HeathRow, my daughter use a spare wheel chair herself for me , when going thro to board at Heathrow there was no help travel down for the ramp until a member of assistance stepped forward and insisted he would take me down the very steep ramp, seems he was the only person concerned with my safety.