Boarding for priority was not good. They led us into the gangway where we had to wait a long time for the airplane to be ready for us.
They always feel like my small bag doesnt fit when it does. Stop trying to scam customers when I already checked 3 bags.
Shady baggage policy that forces you to pay more money at the gate, even after you checked your bag dimensions during the bag drop. Will never fly again with this airline.
This time round it was very good, flight delayed by 30mins but capitan put his toe to the floor and made some time up!!
Boarding at Birmingham was appalling, made to stand in a corridor which claims to be a gate for an hour, despite knowing full well the flight was delayed….. the crew were fantastic and you have to feel sorry for them dealing with the delay caused three fold, inbound delay, damage to front baggage hold door and finally a further ATC delay. On board experience was good and crew friendly and helpful.
Never have real problems...very ho prices for good the rest is all great
Flight was delayed which happens but walking 15 mins to one gate to be then told it’s now changed to one 15 mins back then other way was frustrating
It got us their! Delays Delays delayed, flight got in well after specified time, rental car firms shut at 11pm!!!! So from £300 for car to £689.. thank you Ryanair....
The usual average Ryanair flight, but we landed 20 min before due time, which was very good.
While this flight from Dublin to Venice boarded on time, its departure was delayed by about an hour because, apparently, there were no demonstration kits on board, and we couldn't depart until the safety demonstration was completed. We were informed that we were in danger of losing our delayed slot if Ryanair engineering didn't provide the kits 'soon', which would have resulted in an additional two-hour delay. Thankfully, we didn't incur that additional delay. It's not clear where the source of this problem lies but it needs to be addressed to ensure it does not recur for other flights in the future.
Lovely cabin crew. Prompt takeoff and early arrival in Pisa
Flight was two hours delayed then instead of flying to Gatwick we got diverted to Southend airport! Then they cancelled our flight and we all got told we had to get off the plane and make our own way to wherever we had to go? EasyJet just abandoned us, no help and as a tourist not knowing even where I was? Disgusting behaviour from the company!!
The flight was delayed by over an hour which seriously disrupted my plans in Milan.
They lost my luggage. They don’t even know what happened to it at this point. They think it’s still in the departure city.
It was good; the only down side is that once you get to the airport everything is self service, there is no one assisting. I felt like I was working while I was on vacation during the check in process and dropping off the luggage. Really uncertain on what the airlines use payroll nowadays.
We were bumped despite seats existing on flight While checkin attendants were helpful Easyjet management was not. Only after threats were we allowed on plane at last minute. The online help desk was useless and waste of time (over an hour of useless chats)
Nice to fly out of Orly smaller easier to navigate airport. Being able to receive boarding pass well in advance of trip was comforting to know all travel was in order.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for
Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage
Payd for long seats for our parents and because they don’t speak English fluent they have moved them. Absolutely scam!
I wasn't able to check in before because I had no internet on a long ride over and I had to pay Euro 50 all together I paid an extra Euro 200 on top of the original flight because I had suitcase and carry on and I wasn't able to check in online before And the end it ends up being more expensive flight than a regular carrier You don't save money and the plane is less comfortable
Boarding from Teminal C, which requires long walking to it from main terminal A.
The 50 € boarding fees per ticket are completely unjustified. I lost all my savings because I arrived at the counter barely 5 minutes late (2hrs and 55mine before departure). This feels like an unnecessary penalty. It's especially disappointing considering the initial flight was canceled by WizzAir. I expect a partial refund of the 196 € paid for the boarding.
I miss my flight due to boarding pass won’t load up
Il n’y a pas eu de vol du tout puisque celui à été déplacé à la veille sans aucune information. Aucun remboursement ni service client non plus. Scandale !
A GOOD IDEA IS TO SEND TO ME BOARDING PASS IN ADVANCE SO I DONT HAVE TO FIGHT FOR IT
Attesa lunga nella comunicazione del Gate e dopo l'apertura del Gate
Sempre in ritardo, bagni sporchi e sedili sporchi con le briciole
One hour delay, landed at midnight, my hotel did not accept late check in after midnight. I had to pay for another accomodation last minute after I landed. Wizzair customer support did not reply when I asked for alternative accomodation. Very poor experience overall.
When I fl with Bulgarian air, I am greeted with a bottle of water and a packaged cleaning wipe. There is a hot sandwich and a drink offered afterwards. Towards the end of the flight, there is a piece of chocolate and per request an additional water bottle. For the price that Lufthansa charges per ticket, it is embarassing that other airlines can offer better customer service quality on board. Also, some of the Lufthansa flight attendants act very entitled instead of being customer focused. Regularly the mobile lift for diabled passengers is missing... Every time when I fly with my 89 year old mother, she is being questioned multiple times whether it is okay to use the stairs ( she walks with two canes). Most of the times when we arrive in Frankfurt, the mobile lift is missing and she is urged to use the staircase. When I refuse to allow this, the flightattendants look at me scornfully. This is not WW2 where disabled people should be treated as second hand people... Then we all have to wait another 30 to 40 minutes on the airplane, while waiting for the mobile lift to arrrive. Does Lufthansa have enough money to waste on an airplane waiting for (on the average) 30 min for the mobile lift to come? I fly frequently and have experience mostly with Delta, United, Southwest and other American Airlines. Lufthansa needs to pick up their game on board, if they want to stay competitive and in the game...
Keep an eye on your seat assignments - ESPECIALLY if you paid for upgraded seats - the airline moved us out of our prepaid seats THREE TIMES and I could only resolve it by calling customer service - who was very helpful. Expect to carry your bags down several flights of stairs for boarding on the tarmac.
It was ok no problem on flight after the ordeal with passport control. Long line and nasty officers not very helpful.
I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?
The tv and remote didn’t work. The plug to charge our phone didn’t work.
Never made it to Lufthansa because of Air Canadas negligence.
Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.
Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.
They canceled our flight right before it was to take off and then we stood in line for four hours to make other arrangements. It completely ruined our trip.
Seat was comfortable, but very hard to work to recline properly. Impossible to find the headphone jack. Food was not good at all. Tray table pocket was filthy. Flight attendant seemed annoyed at everyone and everything.
Straightforward boarding process. Pilot kept us informed during the flight, especially highlighting the fact that we would experience "significant braking" when we landed on the short runway in Florence. The flight attendants were pleasant. My chief complaint is that I was stuffed into a seat in the rear of the aircraft (row 29?). The seat pitch was soooo tight that my knees were hard against the seat in front of me as soon as I sat down. One inch more room would have made a difference. Thankfully it was not a super long flight, but it was quite uncomfortable and I had to work out the kinks in my knees once I deplaned. Is it really necessary to have the rows this close together??
Someone switched seats in business class so they could sit together and we were left apart (3). Very disappointing. Staff did nothing
The space is tight. Either you sit straight up the whole time, but the minute you relax, your knees hit the back of the seat in front of you. My seat would not recline so I was quite uncomfortable. Didn’t use my tray table bc it was stained and sticky and nasty. I was also seating in one of the last rows and one crew member and people going to the bathroom kept hitting my elbow resting on the armrest.
After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem
The boarding took about an hour the Flight was delayed about 40 minutes the seat, which I'd paid extra for was extremely cramped I will probably not fly with this airline again
I liked nothing, my connection was missed after a 6hr delay, 3 of those hours were spent trapped on the tarmac going nowhere. They rebooked me with a different airline for the next day but never confirmed my seat, so I had to wait another entire day… after walking around an airport for the whole first day waiting for the front desk to open to get my ticket. A 19hr trip turned into an 80+hr trip. Of course, British airways has no actual customer complaint phone line, so I have heard nothing at all from the airline. Oh, and they lost my bag. This trip cost an additional $3000, several days of missed free time, and some agonizing discomfort from so much wandering around airports and venice trying to find replacement clothing. This sucked.
Everything was great - but then had to wait one hour for my luggage in Verona…
It was nice and smooth from boarding to landing. Flight crew was wonderful and very professional.
No priority boarding - all passengers used the business class lane
The seats were the smallest and most crowded we’ve ever endured.
