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I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York.

Montreal to Toronto the crew and staff was great and in a good mood and very pleasant

quick flight and great attendants

Service crew was so nice and accomodating

Delayed

The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight.

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

Price

Klm flight has very congested seating Getting information about eticket was pain

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good.

The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate.

Being able to have my meal at the airport before my flight so that I could sleep in comfort.

Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy.

That it was a night flight

No airconditioning, no food choice, no space.

The Dreamliner was the latest version. Wonderful staff and Toronto is a great airport

Time flight was correct

Delayed flight with no explanation, no WiFi access (it wasn't working), and the service was okay - they weren't stellar or poor.

Our flight was delayed an hour and a half about 18 hours before takeoff which was communicated to us before we got to the airport, so we got to sleep in later. We were unable to make our connecting flight because of the delay, but when we arrived in Toronto I had an email waiting to tell me that they had put us on another flight, which was direct, that would get us home at the same time we had been originally scheduled. The agent that we talked to once we got to Toronto also tried to get us on standby to another flight that would have gotten us home two hours earlier! Also, our bags made it home too after all of the changing! Great service, nice to have a charging station on board and the food was edible.

That there were a lot of delays, but I'm sure that was beyond Air Canada's control as Toronto airport workers were on strike.

the crew was very kind with getting those with close connecting flights off first.

it was an hour late.

friendly staff quick flight quick boarding

no vegan options on the plain no tv screens

quick flight and great attendants

The flight attendants in plus were excellent.

Three hour delay out of Gatwick was brutal.

Crew was great.

Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!

Smooth flight, left 30 min late, but that was expected. Comfortable seats and a roomy plane.

No meal provided, you had to pay for one. Price was reasonable and you had three options to choose from.

Crew was great.

Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!

quick flight and great attendants

Westjet staff and friendliness!

A bit warm On the plane from Toronto to Calgary but packedfkight.

Crew was great.

Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!

Easy on line check in

Delays on boarding

Fight left on time, crew was friendly, entertainment system worked.

Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement).

I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York.

Service

Only one queue for boarding. Flight late on arrival.

Crew service

Flight delayed.

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

Price

Klm flight has very congested seating Getting information about eticket was pain

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Westjet staff and friendliness!

A bit warm On the plane from Toronto to Calgary but packedfkight.

Smooth flight, left 30 min late, but that was expected. Comfortable seats and a roomy plane.

No meal provided, you had to pay for one. Price was reasonable and you had three options to choose from.

Fight left on time, crew was friendly, entertainment system worked.

Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement).

Crew was great.

Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

Crew service

Flight delayed.

The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained.

The seats in economy were a little too small for a 12 hour flight

Service

Only one queue for boarding. Flight late on arrival.

The flight attendants in plus were excellent.

Three hour delay out of Gatwick was brutal.

Smooth flight, left 30 min late, but that was expected. Comfortable seats and a roomy plane.

No meal provided, you had to pay for one. Price was reasonable and you had three options to choose from.

Fight left on time, crew was friendly, entertainment system worked.

Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement).

I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York.

Crew service

Flight delayed.

Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.

There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

Price

Klm flight has very congested seating Getting information about eticket was pain

Smooth flight, left 30 min late, but that was expected. Comfortable seats and a roomy plane.

No meal provided, you had to pay for one. Price was reasonable and you had three options to choose from.

Nothing in particular.

We were delayed by 30 mins. We waited another 20 mins at the gate because there was another plane there. We only got cheetos as a snack.

quick flight and great attendants

I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York.

Price

Klm flight has very congested seating Getting information about eticket was pain

Crew service

Flight delayed.

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

The flight attendants in plus were excellent.

Three hour delay out of Gatwick was brutal.

I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York.

Service crew was so nice and accomodating

Delayed

Crew was great.

Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!