Daily cleaning, installation of cabin HEPA filters on flights to Zanzibar
The cheapest airline ticket to Zanzibar from the United Kingdom in the last 72 hours was £277 one-way, and £386 round-trip on the route from London to Zanzibar. The most popular route is from London to Zanzibar and the cheapest ticket found on this route in the last 72 hours was £386 round-trip.
Zanzibar Airport is 4 miles from the centre of Zanzibar. View on map.
Zanzibar is served by Zanzibar Kisauni Airport, also commonly referred to as Abeid Amani Karume Intl, Kisauni, Zanzibar Intl, or simply Zanzibar Airport. The airport code is ZNZ.
Most visitors from United Kingdom need to provide a negative COVID-19 test result and/or quarantine to enter Zanzibar. Travelers are allowed to enter Tanzania. Temperature and health screening are required for all travelers on arrival in Tanzania.
Read more about travel restrictions for Zanzibar
Visitors from United Kingdom are not required to quarantine after entering Zanzibar.
Visitors from United Kingdom must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Zanzibar.
Current regulations for vaccinated travelers to Zanzibar: most visitors from United Kingdom may enter Zanzibar but may still need to provide proof of negative COVID test.
Health Surveillance Form
Masks: Recommended in public spaces.
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Scores according to KAYAK customer reviews
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."
Pros: "Crew and food"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "Friendly crew and easy boarding"
Pros: "The crew was amazing and welcoming and warm."
Cons: "The toilets was not clean and the boarding delayed without any explanation"
Pros: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."
Cons: "Excellent service and stuff"
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Cons: "Hot food was luke warm, portions skimpy."
Pros: "nice crew, great service"
Pros: "Seats are very comfortable, easy boarding, good crew"
Cons: "Food - I wish you have healthy options"
Cons: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Pros: "exellent in everything"
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Cons: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Pros: "Crew was very friendly"
Pros: "Spacious for economy, pleasant flight attendants"
Pros: "Best business class I have ever been on. Better than most First class."
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Pros: "Cabin Crew was great, very professional and capable."
Cons: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Pros: "service and staff was polite & friendly"
Pros: "Excellent staff, good service."
Cons: "A Long. Trip"
Pros: "Liked the in flight movie great distraction for the time."
Pros: "Good flight"
Cons: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Pros: "Good, attentive service by the crew."
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Business Class is wonderful"
Cons: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Pros: "Had the best flight experience of my life. Comfort, food & especially service was excellent."
Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."
Cons: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "Great service and food."
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Pros: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Pros: "Wonderful staff, service, food and comfort."
Cons: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Pros: "Staff courtesy."
Pros: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Pros: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Cons: "Seriously, the service of Qatar Airways was horrendous in Uganda. Ridiculous. Could NOT give a worse review. Would 100% NOY recommend this airline. EVER."
Pros: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Pros: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Cons: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Pros: "Efficient and on time."
Cons: "All fine."
Cons: "Nice and smooth journey"
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Cons: "The service was bad and the fly attendant was mean and not helpful and gave me attitude."
Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pros: "Good crew. Clean"
Cons: "A little late"
Pros: "Entertainment options good"
Pros: "Largely pain free experience"
Pros: "Attaturk airport, nothing about the flight itself"
Cons: "Rude staff & flight attendants."
Pros: "Crew was very helpful & friendly. Cabin was well pressurized."
Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Cons: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "The service was great and the price was the best out there. Everything about this airline was great except for the boarding process in Istanbul."
Cons: "The boarding process in Isanbul was third rate. We went through five security screenings at the gate after having gone through airport security. We were crowded into a space that wouldn’t have accommodated a group half our size. Then we were criwded onto busses to stand and wait about 20 minutes while others cleared the five security screenings."
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Cons: "Not enough movie varities."
Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"
Pros: "Great food and service. Turkish Airlines has always had a good reputation as we flew with them for years and that hasn't changed. My only one peeve was that I was asked by the flight to sit next to an unaccompanied minor in case of energency. Being a mother. I thought, no problem. The child then became my responsibility on a ten hour flight. Boundaries were crossed when it graduated from assistance to responsibility byt little one could do mid air."
Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pros: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Cons: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."
Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Pros: "Food is ok"
Cons: "When you call for steward/stewardess took so long before they come"
Cons: "Very good fantastic business class seats awesome legroom And again great service"
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Cons: "It took 4 days to leave Arusha. I know there were other flight options on other airlines (e.g. Emirates) but Turkish wouldn't book us. I ended up eating the cost of a whole separate trip because I didn't get back until Saturday afternoon, despite communicating this multiple times to Turkish."
Pros: "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "surpassed our expectation"
Pros: "Crew were lovely. I did request a window seat at check in and the clerk said she had done it, however I was stuck in the middle of two people 16J so it was a very uncomfortable flight."
Cons: "Two babies screened the whole way to Los Angeles I was ready to kill them. Babies on long haul flights should be strapped to the wings. it was ridiculous/annoying. No vegetarian option on the flight to LA which would have been nice. However the food is really good and I loved the eggs for breakfast."
Pros: "great company."
Pros: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Pros: "It was a very comfortable flight. Check-in process was smooth, the airline company was sensitive to departure time. Highly recommended."
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Pros: "Food was fantastic. There were no delays. Very enjoyable."
Pros: "Plane was clean. Crew was nice. Good breakfast."
Cons: "No entertainment."
Pros: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Pros: "Crew was fine. The seat wasn’t different than any other seat in economy class. Nothing special and super-comfortable"
Cons: "The seat can be better, I am flying relatively frequently in econom class. It is isn’t getting any better."
Cons: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Cons: "Food was not edible. Everything else was good."
Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"
Pros: "Crew was OK, seat was comfortable"
Cons: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Pros: "The crew is amazing! We have comfort even in the economy class."
Pros: "A regional flight. On time and clean."
Pros: "seats were pretty comfortable"
Cons: "reading light didn't work. I wanted to read my book and it was impossible. ran out of choice in the final meal"
Cons: "Two flights same food... Too bad"
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Pros: "Flight attendants went above and beyond helping my little granddaughter who was ill with a fever. Economy Plus is very comfortable with great service. My special meal was delicious."
Cons: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Pros: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Cons: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"
Pros: "Great service. Friendly and accommodating."
Cons: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Pros: "I had 20 mins to transfer from one flight to the next on a bank holiday weekend full of passengers. The staff stopped me and two other passengers to completely expedite our transfer process and I made the connecting flight."
Cons: "Comfort was good because flight was not full and I didn't have someone sitting next to me. Otherwise the seats are too cramped and crowded in Economy. Also had to call to find out if I had to pay for seat assignment. Couldn't find information on website. Had difficulty finding correct phone number and getting through to customer service."
Cons: "Boarding needs to be more organized"
Pros: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Pros: "crew is nice"
Cons: "breakfast was pretty lame !"
Pros: "trip was pretty nice"
Cons: "service excellent"
Pros: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Pros: "Caring staff, nice TV screens, good food."
Pros: "The crew was kind and helpful and the movie selections, food, and seats were all great."
Cons: "More variety in entertainment would be good;"
Cons: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Pros: "They made the experience enjoyable easy and I made me feel special"
Pros: "Amazing service."
Pros: "The captain and his crew were excellent on this flight as well, and stayed friendly and attentive to passengers throughout the flight."
Cons: "There was some issue with the entertainment device which stopped working towards the last 3rd of the trip. I could live with this problem and hope will never have any bigger issues going on during flights, it was just a little bit annoying, especially for the kids, but not such a big deal :)"
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "The chicken, potatos and spinach dish was the best. I like that they have you a pillow, cover, and headphones."
Cons: "At first the movies worked then they did a reset and my audio stopped working and they did another reset when I let an attendant know about it and it still didn't work. They never came back for me to let them know about the problem."
Pros: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Cons: "My return on Air Canada."
Pros: "Changed planes, flight didn't get cancelled"
Cons: "2 hour delay"
Cons: "We were traveling 2 adults with 2 and 6 year olds. We were all seated on different rows and seats. We tried to fix it at the gate and we were given 2 seats next to each other and 2 behind each other...please train your staff to seat families together!!!"
Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."
Pros: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Pros: "Staff was very professional, the plain was new and clean. Food and drinks were also good."
Pros: "I will never use again"
Cons: "Nothing to like , people very rude"
Cons: "Improve the food quality"
Pros: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Cons: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pros: "Food was just OK. Crew was nice."
Cons: "The München terminal by the gate has two antic wending machine that work only with cash. Nothing around once you pass security in that part of the terminal. Internet wasn't working either. Poor Germans, they lack ideas and money.... Then the plane had issues, we left 2 hours late because some Computer on board malfunctioned. Many people lost the connecting flights. Overall, I will avoid this airport, and flight path in the future."
Pros: "Friendly service and good food."
Cons: "Long flight"
Cons: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Pros: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Cons: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."
Pros: "Enough leg room in economy class and feather pillows with cotton pillowcases made all the difference! They served lunch,dinner, and two snacks. Nice and clean bathrooms, very nice crew."
Cons: "I wish they had new movies, but overall, they offered a good entertainment."
Pros: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."
Pros: "I fly regularly between Germany and USA. Would rate this flight as the second best flight in recent years. Small details can make a difference."
Cons: "The breakfast that was served was not great. Blueberry muffin super sweet and canola bar with raisins.none odds which i would ever pick if I had any choice."
Cons: "Comfort mostly"
Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."
Pros: "Why the 3 hours delay?"
Cons: "Be on time"
Pros: "Nice flight attendants,"
Cons: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pros: "Clean aircraft, polite crew."
Cons: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Cons: "Free wifi"
Cons: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Pros: "Seats more comfortable."
Cons: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Pros: "Nothing so far"
Cons: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Cons: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pros: "Friendly staff, on time flight. Nice refreshments"
Pros: "The whole flight was very nice"
Pros: "I watched three good movies during the flight to London. I enjoyed them."
Cons: "Nothing particular."
Pros: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Cons: "See previous comments"
Pros: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Cons: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Pros: "Staff was nice."
Cons: "flight was late."
Cons: "Flight was late"
Pros: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Cons: "No tv, maps or entertainment at all."
Pros: "Leg room, kind staff in the airplane"
Cons: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pros: "Attention during waiting time and inside cabin"
Pros: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Cons: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."
Pros: "Great crew, efficient boarding, on time"
Cons: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Cons: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Pros: "Good service overall"
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pros: "Comfort seat. Good mouvies"
Cons: "The aircondition was to high. I was almost frozen."
Pros: "The service on board was fantastic. The flight was very smooth."
Cons: "We were stuck on the ground at London for what seems like ages."
Cons: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Pros: "the crew"
Cons: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."
Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pros: "Reasonably on time. Food and service were passable."
Cons: "Very old plane, the entertainment system was awful. Wifi did not work at all."
Pros: "The crew were nice."
Cons: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"
Pros: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Pros: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."
Pros: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Cons: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."
Pros: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."
Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."
Cons: "I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged."
Pros: "Getting off the plane! Never to return!!"
Cons: "Not enough leg room for an over seas flight. Cramped and uncomfortable . Had to literally climb over the seat to get out of a seated position."
Cons: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."
Pros: "Nice food"
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "Professional crew. Good simple check in."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "The friendliness of the crew"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Cons: "Late departure. Rush to connect."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Good flight, arriving well on time."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Everything excellent. Comfortable seats in business."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "Very friendly staff"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "quick and relaxed"
Pros: "was very quick"
Pros: "Easy Boarding"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "Crew service"
Cons: "Flight delayed."
Airlines flying to Zanzibar have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Zanzibar
Masks required on board, masks provided on flights to Zanzibar
Social distancing seating
Middle seats unavailable to book on flights to Zanzibar
Testing for antibodies, testing for symptoms for flights to Zanzibar
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