Daily cleaning, installation of cabin HEPA filters on flights to Basel
Qatar Airways, easyJet and British Airways have waived their change and cancellation fees on flights to Basel. Confirm policies on booking site.
If traveling to Basel, the cheapest city to fly from in the last 3 days was London, with flights as low as £18 one-way and £86 round-trip. Flights from London are the most searched and start at $198 for a return trip.
Airlines flying the most to Basel from United Kingdom are easyJet, American Airlines and British Airways.
You’ll need to travel 4 miles to reach the Basel city center from Basel All airports.
Most visitors from United Kingdom need to provide a negative COVID-19 test result and/or quarantine to enter Basel. Swiss citizens, permanent residency holders, holders of other specified permits or visas, EU or EFTA citizens and some of their family members are exempted from this restriction.
Read more about travel restrictions for Basel
Visitors from United Kingdom are not required to quarantine after entering Basel.
Visitors from United Kingdom must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 for RT-PCR (NAAT) and 48 Antigen (quick-test) hours before departing to Basel.
Current regulations for vaccinated travelers to Basel: most visitors from United Kingdom may enter Basel but may still need to provide proof of negative COVID test.
Travel Declaration Form
Children can be included in the form of an adult traveling with them.
Masks: Required in public spaces, enclosed environments and public transportation.
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Scores according to KAYAK customer reviews
Pros: "The airport is nice"
Cons: "But they didn’t let me in because I didn’t show up for the first flight"
Cons: "The unpleasant unhelpful staff"
Pros: "On time. Efficient"
Cons: "No snacks"
Pros: "Nice short flight."
Cons: "Couldn't get their attention to order a hot drink, or to toss the empty once they came around to collect the rubbish."
Cons: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"
Pros: "Only thing I liked was the travel time to destination as it was the quickest flight due to circumstances and time I needed to travel."
Cons: "I didn't like near enough everything about this flight."
Pros: "Thai airways much better"
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."
Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."
Cons: "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."
Pros: "Heathrow T5 bag drop and terminal in general was great as usual."
Cons: "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."
Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."
Cons: "Lost luggage"
Cons: "No food Uncomfortable seats Rude staff Very overpriced"
Pros: "Nothing really. Except the general BA at T5 which is fine"
Cons: "Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club."
Pros: "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Cons: "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"
Pros: "All perfect !!!"
Pros: "Comfortable seats"
Cons: "Delayed flight. Only accept credit cards on board."
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Pros: "Flight took off on time and arrived 10 minutes early."
Pros: "Smooth boarding and on time on both flights. Food was decent."
Cons: "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."
Pros: "The aircraft"
Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"
Pros: "Food awful no entertainment"
Pros: "The flight was so somth"
Cons: "The crow service was so bad"
Pros: "The payment system was down so it was painful and slow"
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"
Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."
Pros: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Cons: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Pros: "Decent seat pitch on the relatively new a320 configuration. Lost my bag for a weekend trip, unapologetic ground handling staff, waited 90 mins to report it and no gesture of goodwill to remedy the situation."
Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."
Pros: "We didn't crash."
Cons: "Seat was exactly the same as coach. My vegan meal consisted of 2 tiny plates of fruit and a soggy, egg-free omelet with unflavored tofu and no salt. Disgusting. Staff was snobbish and full of it. No on-board entertainment, no wifi, no reading material except the magazine. Oh they did try to sell me duty free. AVOID."
Pros: "Arrived at gate for general boarding and was in my seat in 5 minutes. Crew was friendly. Announcements are not annoyingly loud, so as to startle me - or other passengers. Crisps and a G&T were fine for a 1.25 hour flight. The coat hooks on the side of each headrest is convenient (wish they would be used more...see cons)"
Cons: "luggage overhead stuffed with jackets and small shopping bags. I travel with a slightly larger than average daypack. I tried to rearrange bags and coats quickly in the overhead to fit my pack but with people waiting behind me to get to their seats, I just decided to stuff my pack under the seat. It was sticking out a bit but the FAs didn't notice (or ignored it). I've heard recently on some flights that the FAs ask passengers to hold onto their coats until boarding is complete. Afterwards the FAs took about 90 seconds to walk the aisle and place coats in the overhead by passenger request in front of the luggage. I find this an efficient way for boarding to move a little quicker and get more luggage (and probably the same number of coats) in the overhead."
Pros: "Cabin crew always professional. The cabin was fresh and new."
Cons: "the leg room In club Europe is appalling. No premium feel at all."
Pros: "Food on board was tasty"
Cons: "Priority boarding not clear."
Cons: "Flight delayed over an hour outward, nearly an hour flight back."
Pros: "Crew was supportive and very kind"
Cons: "Big delay due to unanounced gate for boarding. Systems at the airport were not giving the info. It took more than an hour to gather all passengers to the plane, which ended in 1hr 20 min delay."
Cons: "We sat at the runway for 1 hour"
Pros: "Quick and easy boarding, no extra charge for emergency exit seat, snack and drinks included, modern interior, on time departure and early arrival."
Cons: "People abusing the free drinks and the crew supplying them with them."
Cons: "It took ages to get everyone to board. Arrived in Amsterdam almost an hour later. BA need to either speed up the boarding process or allow earlier boarding time."
Pros: "Only scraped a two as was enough movies to watch."
Pros: "For a reasonably priced flight the comfort and free drink/snack were above average and very much appreciated."
Cons: "BA's online check in let them down though; the server kept crashing. They also wanted to charge £15 to pick one's seat, even at point of check in, a tacky ploy to pad profits. Forgiven on this instance as the flight was only 50 min, but would make me think twice for any longer distances."
Pros: "The seats were quite roomy and very comfortable. The flat bed with cozy duvet was great for actually getting some sleep during such a long flight. The amenity kit with Aromatherapy products was also really nice and I liked that they had separate kits for men and women."
Cons: "I was surprised that the crew didn't offer water proactively as I'm used to that on all long haul flights. I had to go ask several times for water. The meal services seemed quite slow and protracted as well."
Cons: "The seat was little more than a seat in economy as to width, leg room , etc. Really not worth the cost of a business class ticket. Whilst the service was good , the food was mediocre. This was our first [ and possibly last] business class flight with BA and will stick with our usual business class airlines e.g. Qantas, Virgin Atlantic , Delta, Fiji Air, Virgin Australia ,etc."
Pros: "Comfortable seats; good choices of movies and decent food."
Cons: "(1) Water dripping from overhead luggage area during takeoff; we were told it was due to condensation. It was a good amount of water! (2) One of the male staff would not let us stand near the toilet area and not so politely asked that we go back to our seats. It was a long file so to be told you can't stretch your legs is unacceptable."
Pros: "Punctuality, boarding, baggage handling."
Cons: "The space is very limited - almost no knee space and huge boxes under the seats. Crew not very attentive. Sandwich for dinner."
Pros: "The actual flight was fine"
Cons: "The lack of any concern or effort on Iberia's part once in Havana sans luggage was disgraceful. We were without any personal items or medications for SIX DAYS of a cycling holiday, because Iberia failed to answer the phone or deliver the baggage. We were obliged to take a 6.5 hour journey from where we were on day 6 (rural Cuba) to personally collect the baggage from Havana airport ourselves. NOT okay, Iberia/BA. Never again."
Pros: "I liked getting to my destination Prices are acceptable"
Cons: "Flight was an hour late Pilot was rough flinging the plane"
Cons: "Comfort of seats and entertainment"
Cons: "The flight was delay for 20 minutes other than that is fine"
Pros: "On time good service Barry Pope"
Pros: "Everything went well, got on plane quickly and had room for case above."
Pros: "Short flight"
Pros: "Delay in boarding for no explained reason"
Pros: "Daniel the long stay car park bus driver a real gem. he told us where he would drop us off, to ask anything we did not know ( that is if we knew we did not know) and best of all he told us were to find the pick up point when we returned."
Cons: "I did not like going to the long stay carpark north terminal it adds quite a few additional minutes on my journey, I usually use the LtP in south terminal . Also very few spaces left in zone Z even at 6 am!!! I only had hand luggage and I could not see any escalators so I had to wait for lift which was daft. Then as I had already checked in had to ask where to go next...."
Cons: "1.5 delay caused by bad management of technical and crew issues. Poor close to inexistent communication/updates. Rude staff (one in particular)."
Pros: "Ok flight"
Cons: "Speedy boarding was shambles"
Pros: "It's easyjet so no expectations really"
Pros: "The staff was very kind and helpful. The aircraft was very clean."
Cons: "We were late but it wasn't easyjet''s fault."
Pros: "The captain was nice and kept us up to date."
Cons: "The guy at boarding was rude. The plane was delayed by 80mins, where we just sat on the tarmac."
Cons: "Overbooked flight"
Pros: "Crew was ok"
Cons: "We waited 1.5 hour in the plane. They didn't even offer a glass of water. Also, they didn't let us take our luggage with us and when we went in there was a lot of space available in the cupboards above the seats."
Pros: "The stewards did a great job"
Cons: "That we had to wait on the plane for an hour on the Tarmac before taking off ."
Pros: "Quick simple process"
Cons: "Not very comfortable."
Cons: "Slow buses and delays getting on and off. Flight delayed by 30minutes. Luggage took an age to arrive"
Cons: "That we now have to pay for snacks, which were previously inclusive with the flight."
Pros: "the ticket fare is very reasonable."
Cons: "flight departure not on time."
Pros: "Liked? Price. Most staff helpful."
Cons: "Hectic 'security' check of cabin stuff. Lots of stairs at Marseille between aircraft & terminals"
Pros: "Not much it was cheap"
Cons: "Seems poor maitainane on the planes Delay on return resulted in arrival time after public transport had closed down and the chance of recovering additional costs seems remote Won't be travelling Easyjet for a long time"
Pros: "Not a whole lot to be honest. Was an okay flight, attendants were good though"
Cons: "The useless bus at ZRH to take us to the terminal because easyJet couldn't be bothered to pay to go direct to the terminal. #speedyboarding"
Pros: "It's nice to have some snacks and food available"
Cons: "There was no fresh food available that didn't have milk or meat. That is, nothing for those who don't eat animal products. Only peanuts, pot noodles, etc."
Pros: "the crew was nice"
Cons: "Flight was canceled the information about the new flight was poor"
Pros: "Absolutely no information given by airline staff or airport staff."
Pros: "We had 2 hours and 45 mins delay due to technical issues as they had to change 3 aircrafts before we start boarding..."
Pros: "Good all round."
Pros: "Everyone can has to put liquids and cream into a small bag, which is so unreasonable. All my liquids are less than 100ml, they forced me to throw many things away! I never had any flight experience like this before!"
Pros: "Price, route, ease of check in. The self luggage check in at gatwick really a must in the upcoming modern airports"
Pros: "Price was very good"
Cons: "Flying to London and back both flights were delayed by over an hour, which was quite annoying."
Cons: "very long delay with no real reason given"
Pros: "on time, flight comfortable, super fast to exit airport after landing."
Cons: "Flight left super early. It didn't really seem that Gatwick processes passengers this early: - not many baggage drops open, long wait. - boarding of plain very disorderly. Stuck standing on air gate for sometime. Hadn't loaded disabled passengers first. It was hard for them to get through as other passengers allowed onto air gate."
Pros: "Staff was fine."
Cons: "Flight was more than 2 hours late no one informed on Boarding counter only was saying it is 10 min late, then end up sitting in plane for 2 hours in hot humid condition no air con put on. For courtesy didn't offer any refreshment. Disappointing."
Cons: "Our return flight on Sunday evening from London Gatwick to Edinburgh was cancelled without any clear explanation. Customer service thereafter was poor."
Cons: "Two flights to Palma de Mallorca this week for two of us. Wednesday and Friday at the same time from Gatwick. Both late by exactly the same time but for different "reasons". Odd and annoying."
Pros: "Al went well - no props - arrival in time."
Pros: "Actual flight good and crew very friendly"
Cons: "Auto baggage check in appalling g and staff there to help - one was very rude but all did not have any solutions to practically anyone that had a problem and that was mist who we wotnessed"
Cons: "Easy jest sold me ticket when wasn't sure they will have enough seats.after spending 3 hours to get to the airport and pass check in and security i have been told right on the front of the plane that there is no seat for me. They offered me next day flight from Luton when my original one was from Gatwick! They even didn't want to make refund and wanted to give me flight voucher.pleased after they have been told i will make a post in social media they made the refund. Never ever with Easyjet.no mayer how much will cost me!!!! Shame on you Easyjet!!!!!"
Cons: "Flight cancelled and rescheduled the next day Poor communication while waiting (17:35 flight, announced cancelled at 21:00, kept waiting at the gate for further instruction till 23:00) Awful experience with my 3 young kids"
Pros: "It was convenient"
Pros: "Crew were nice"
Cons: "2 hour delay, massive queues, long wait for expensive service on plane, cramped seats"
Pros: "From now on, I will try to avoid flying with Easyjet. The last six times I flew with them, the flight was late by more than an hour."
Pros: "The Price"
Cons: "Once again a 2 hour delay. my last 4 flights have been delayed. Love the price but on time is also important. Time i looked elsewhere. I fly to and from Malaga every three weeks."
Pros: "Not a lot."
Cons: "In my opinion there was a total lack of information from staff to staff and from staff to customers."
Pros: "Learning that I shall NEVER fly EasyJet again Cabin crew lent me a pen and were helpful with food, which wasn't bad. But see (3) to the right"
Cons: "DifficultJet 1) At the gate, a surly man insisted overhead lockers were full when they turned out NOT to be when I arrived as almost the last person on the plane. As a result of this misinformation, my bag was put in the hold, delaying me a great deal on arrival in Lisbon. No apology was offered. When I asked for an explanation, he refused to give one and looked pleased that he had not done so. 2) Use of the rudest, clearly untrained and subcontracted ground staff I have ever met. Incredible performance by Menzies Aviation. When I tried to take my correctly sized bag to the cabin, a man about 40 years my junior accosted me. I tried to explain what had happened, and he interrupted me. When I said I would write to Caroline McCall (EasyJet CEO), he immediately told me to do so and arrogantly offered to give me his name. Yet he does not even work for EasyJet, but for Menzies. When I asked him not to tell me what to do, he replied that I was very rude. Yet at no time had I swore or raised my voice. He later repeated, gratuitously, this accusation, in a threatening manner. QUITE EXTRAORDINARY attitude to customer service, the idea that the customer is always right, etc. It appears that passengers are there to do Menzies a favour 3) Mangled English announcements over the intercom. Bored voice, running through information like a racing commentator, so one could not make any of it out. DISGRACEFUL CONDESCENSION TO PASSENGERS"
Pros: "Staff on board was polite and professional, while still seemingly enjoying their work."
Cons: "While it makes sense that on a budget airline corners need to be cut the lack of in-flight extras like food and drinks is a bit of a bummer. Suffering a 45 minute delay on a flight of under 2 hours is also rather annoying. Legroom is definitely lacking but that was to be expected."
Pros: "Staff were nice"
Cons: "The plane was 2Hrs late but this happens sometimes. Got there eventually all safe and sound"
Cons: "Having fully boarded the plane, and with no prior indication at all, it was then announced that we wouldn't be leaving for another 2 1/2 hours because of an air traffic control strike in Italy. Instead of allowing us to stay in the terminal, we sat in tiny seats for longer than the flight itself was scheduled to be, with no offer of any refreshments. The pilot who made the announcement made it seem like a minor inconvenience and got the times wrong twice. Of course the strike isn't their fault but their handling of it couldn't have been worse."
Cons: "The space between the seats are to small"
Cons: "The food"
Cons: "The seats are cramped and you have to pay for snacks and water"
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Cons: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pros: "Flight arrived"
Cons: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Pros: "The flight arrived ten minutes early at our destination."
Cons: "Extremely small and uncomfortable seats even for a small person."
Pros: "I liked how the crew on the plane worked. Very nice."
Cons: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Pros: "Easy to book. Comfortable flight."
Cons: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Cons: "2 hrs late and we missed all our following connections as a result."
Pros: "Staff was nice and felt bad for their company’s policy."
Cons: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Cons: "You have to inform the customers, that company needs you to have a visa"
Pros: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pros: "There wasn't any delays, perfect landing"
Cons: "Last minute boarding change & overall 1 hr delay"
Cons: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pros: "Excellent pilot"
Pros: "Pleasant staff."
Cons: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pros: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Cons: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pros: "Standard service , even was late come almost in time"
Cons: "Was a bit late"
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Cons: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Pros: "The crew are always lovely,very professional,helpful and make us feel welcome"
Cons: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Pros: "grea air line always on time staff are friendly"
Pros: "was on time"
Pros: "The flight was cheap and got you where I wanted"
Cons: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Pros: "I liked that I got to my destination in one piece."
Cons: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Pros: "The staff was fine. We arrived on time."
Cons: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Cons: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Cons: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pros: "Wizzair suggestion to compensate us"
Cons: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Cons: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pros: "NOTHING! !!! VERY POOR wizz air!!"
Cons: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pros: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Cons: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Pros: "Everyone was really friendly and accommodating to my needs"
Cons: "40 minutes late taking off - sitting on the plane"
Pros: "nice servers"
Cons: "no kosher food for free"
Pros: "Nice crew"
Cons: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Cons: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Cons: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pros: "Nice clean plane, friendly airline staff (as friendly as they get, we all know how they have that teflon attitude), OK food, I sat between 2 Bulgarian passengers which were very well behaved, one screaming baby nearby (as there always is) and no-one playing football with the back of my seat all the flight (you know who you are - hope someone does it to you), and no-one fidgeting all flight so all in all a good experience."
Cons: "Bit slow in opening the gate for people to get on. They expect to cram you like sardines on a hot staircase with no where to go when there is other people being checked in to board behind you, really stupid and possibly sadistic."
Pros: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Cons: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Pros: "No food or entertainment on this flight,"
Cons: "I found the luggage allowance confusing"
Cons: "I didn't eat No entertainment"
Pros: "The weather was nice."
Cons: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Pros: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Pros: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Cons: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Pros: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Cons: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"
Pros: "Nice new plane and caught up time even though it was late leaving left Luton late"
Cons: "Left late"
Pros: "Transparent fare, no frills and punctual."
Cons: "Hideous seats - seat backs don't decline which, combined with minimal legroom (even in "premium" section"), makes for a very uncomfortable flight."
"Ryan Air tell you to turn up two and a half hours before the flight, but the desks aren’t open. You are then left in a crowded unventilated space."
Pros: "Priority boarding and luggage storage."
Cons: "The crew had no control over rowdy/drunk passengers. A shame as young children present. Not one request to calm down and refrain from shouting and swearing. Very uncomfortable and intimidating flight. Will not fly Ryanair again"
Pros: "Online facilities"
Cons: "The police for handbags"
Pros: "Nothing, my worst flying experience since 1993"
Cons: "Check in, why no simple bag drop off? The cabin supervisor never shut up on the microphone, non stop it was, 14hrs later and my ears still thumping"
Pros: "We arrived at our destination"
Pros: "No hassle"
Cons: "Massive queues everywhere. Plane was delayed 40 mins"
Pros: "The flight crew"
Cons: "Checking in had insufficient staff to deal with the new baggage policy. This is purely another money making scheme and not anything to do with the customer experience. Not only are there additional costs to baggage but also because of queues was insufficient time in duty free had to purchase food on the flight, no doubt part of Ryanair profit makeing scheme. Flight was still delay 30mins"
Cons: "No vegan food."
Cons: "Paid for 20kg case not realising it was only one way. They should warn of this when booking"
Pros: "Left outside the plane for 25 min. In the pouring rain with small children. Why start trying to board the plane when obviously it’s not ready to receive passengers."
Cons: "London Luton airport is a nightmare to get into and out of. Avoid if you can. Traffic chaos. Nearly missed our flight."
Pros: "Friendly staff on plane, helpful in preflight check in."
Cons: "25 minute wait in hot stairwell."
Pros: "The few were incredibly amazing they were very friendly and educated, always there to help."
Cons: "Flight supposed to start at 18.55 but we didn’t take off until 9.45pm. I ended up paying extra money for a hotel because we arrived at 12.36 and the car rental were closed. A waste of money, no food, not water. Hope to claim back compensation for my hotel stay."
Cons: "We have 4 hours delay. As usial. It was last my flight with rA."
Cons: "Flight bit cramped in seats"
Cons: "They screwed us at every opportunity. I tried to check on online from my smart phone. I was able to acc SS my itinerary and it allowed me to do everything BUT check in. We had to wait to get to the airport, then they said we were too late (we were 90 minutes early). They raped us with 110 pound fee, which was more then we paid for the tickets. Then because we were “late” by their definition they wouldn’t let us take our carry on into the cabin. They forced us to check it. Then on the plane they wanted to charge for a diet drink. We are usually pretty laid back but by this time we were both pretty upset. Obviously."
Pros: "There wasn't any therefore the low rating"
Pros: "Quick and easy boarding as Priority boarding paid for and much improved aircraft since last time I flew with them."
Cons: "Not a great choice of food for a 3hr plus flight but plenty of alcohol! :("
Cons: "We were told we had to go to the toilets before taking off as the Toilets were not working on the plane. Also the plane was delayed in taking off."
Pros: "The price was good, but we certainly got nothing but the absolute basics for the price."
Pros: "the flight was comfortable"
Cons: "Long wait on the plane when we landed when we were standing and some people felt sick during the wait During the flight not even a free cup of water or tea"
Pros: "Shorter flight back, quiet flight and very good luggage policies."
Cons: "Our gate number was shown 10 minutes before the gate was supposed to close at 19.05. We were kept standing until 19.35 (when the flight was scheduled to depart) and then the door was opened, just for us to sit on the staircase waiting to be admitted into the plane for another 20 minutes. I understand delays and unforeseen events, but no rep had the courtesy of telling us why we had been kept waiting this way, on the contrary we were told to move further down the stairs so we can make more room, resulting in being crammed one next to each other. Eventually at around 8 pm we were finally allowed to get on the plane. Not a cool experience, especially when Luton is 2hrs away from London so the passengers had already spent at least 3-4 hours on the road to get to the airport."
Pros: "Comfortable flight, nice crew, and plenty of legroom."
Cons: "They did not have a space to add bags for the flight when booking. When we got to the airport, we had to pay an additional 40 pounds each for 4 bags to be taken on the plane, which was DOUBLE per bag than the seats cost ($20 each). When on the plane, I wanted a cup of water and they brought a bottle that cost 5 euros. This airline will nickel and dime you into oblivion."
Pros: "A very cheap flight; we had randomly allocated seats away from each other but as there were few passengers this was not a problem. There was almost a row of seats per passenger so I can't see the benefit of paying to sit together!"
Pros: "New plane. Fast easy boarding with priority pass"
Cons: "No back of seat storage for stuff. Food and drink expemsive No entertainment"
Cons: "The flight was late by an hour."
Pros: "Crew was very friendly and helpful."
Cons: "Long wait before getting on the aircraft"
Cons: "I dont like that they offer reasonable fares but then everything costs extra money. Check in bag, any food or drink on the plane."
Pros: "Only the cheap ticket"
Cons: "Only one check in desk at the terminal with one member of staff!? Flight was late for about an hour! 15-20min is fine but one hour plus sitting on a runway for a long time is unacceptable. Especially in my case as I had a connecting flight to Nis and two hours between them. With one hour delay it was really a challenge to catch another flight. £25 charge for a 15kg bag I too much. I'd be more encouraged and travel more often with the ckeck in bag if that would cost 15-20£ but I anymore at this price"
Pros: "For the price of this ticket the service was really good there are improvements but for the price of the ticket I can't complain at anything"
Pros: "Ryain sir charge me 50 ponds to check in. Craze."
Cons: "will not do it again."
Pros: "Exellent friendly service by professional staff."
Cons: "On this occasion nothing, which surprisesd me"
Pros: "Flight was on time"
Cons: "Pretty much everything else. They even charge extra if my wife and I want the privilege of sitting together."
Pros: "The flight itself was fine."
Cons: "Customer rep at check-in counter was not friendly. Also: 1. Wanted to charge people we were traveling with for printing their boarding pass, when they had their boarding passes on line on their cell phone. 2. Could not just check in luggage at check in counter. Bags were weighed there but then we had to go to a different counter to pay the luggage fees, then return to the check-in counter. Very inconvenient for customers"
Pros: "I liked how cheap RyanAir was to fly. It made hopping from GB to Ireland easier and cheaper."
Cons: "The only problem with RyanAir was their check in process. If you don't check in online you pay 50£ My wife and I didn't have a printer and that was problematic because they didn't have mobile boarding passes. Even with their iPhone app."
Pros: "Advertised price."
Cons: "Check-in was a nightmare. I was on international travel with no PC, only phone and Ipad. I downloaded their ap on the phone, as they do not have an Ipad version. After tedious set up of account, I went through and completed the check-in procedure the day before the flight. However, when I attempted to download my boarding pass, the ap failed. I went to the airport 3 hours early. No attendant to be found so that problem could be resolved. less than 1.5 hours before the flight time, and after standing in line for 1 agent, I was told I could not be checked in, because I did not have a boarding pass, and I would have to purchase one from a service desk (different airline was providing service). The service agent said the Ryanair ap should have worked, and called them to request a waiver on the charge. They refused. I had to go back to the gate desk in order to check in, and very nearly missed my flight. Never again!"
Cons: "The staff had no idea what was going on half the time. I had to wait in 3 different lines and were told 3 different things because I didn't check in before arriving at the airport. Unfortunately, I did not have internet access nor a phone to check-in ahead of schedule. Since the airlines assumed that everyone has this luxury, it wouldn't be a problem."
Pros: "The agents act like police men and women. Too corrective."
Cons: "Attitude, correctiveness"
Pros: "The two seats next to me on the plane were vacant, so I was able to spread out and pretend I was in first class."
Cons: "They have you stand in line 30 mins before the flight. By the time you board the plane, you're stiff and unhappy."
Cons: "Flight was delayed by an hour and a half. Rude staff."
Pros: "Prices UNTIL the small print and extra charges set in"
Cons: "We hadn't used Ryan Air before. A friend had warned us against them. Once in Athens we had no Internet and missed an email to check in online. We arrived at the airport 1 hr 50 minutes ahead og the flight to be told that since we were checking in less than two hours without printed boarding passes all 5 family members would have to pay $60 each as a penalty for not doing so. $300 dollars extra for not knowing the unethical biz practices. Read all of the policies before booking! We will blog and try for a refund but WHAT AIRLINE TREATS CLIENTS LIKE THIS??? Charley and Laura Santa Cruz California"
Pros: "Price and did not crash"
Cons: "Everything else"
Pros: "Friendly staff, arrived on time despite poor boarding protocol."
Cons: "Been invited to board, only to end up waiting in a freezing cold stairwell which lead outside, only to find that nobody from Ryan air had even been on the plane yet. The plane door had never been opened until 10 minutes after we had been waiting in the cold."
Pros: "Inexpensive bus ride to London from Dublin."
Cons: "Everything is an upcharge...bag check, food, seating choice...and then bombarded with trinket purchase, donation to charity, beverage and food purchase... Rough landings on both legs of the trip...like pilots still training on how to land. Weather was clear and beautiful, so was not condition- related."
Cons: "I booked this flight from the US 2 months in advance, I first traveled to London and then onto Dublin after a week, I paid extra for guaranteed seats and to check my luggage. When i turned up at the airport after having no internet access for a week I was charged an extra $230 because i had not checked in online or printed my boarding pass. This is nothing more than an outrageous scam designed to swindle travelers out of more money. I will never use Ryanair again."
Cons: "Beware! They will charge you 45 + pounds for each piece of luggage! Total chaos at the checkin counter."
Pros: "The flight and the crew was great and it was a really great flight. It was only a 2 hr flight so I did not eat and there wasn't any entertainment."
Cons: "SO MANY HIDDEN FEES!! I expected to pay for my bags but didn't know I would have to pay for my boarding pass or the seat as well!"
Cons: "Boarding process"
Pros: "Originally we thought the price was right but after the experience I will pay the increased fees elsewhere."
Cons: "Luton airport as a whole was extremely disorganized. Only one teller was present for Ryanair to assist everyone with checking in. We waited almost 2 hours to get through the line."
Pros: "Got there early despite plane delay."
Cons: "Plane delayed and couldn't understand one crew member as she was speaking too quickly."
Airlines flying to Basel have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Basel
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Social distancing seating
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