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Better than United !

Good movie selection - app works well. Attentive, friendly cabin crew. Seats were pretty comfortable too.

The food selection is poor though the pre-ordered hot meals were fine.

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Great cabin comfort and entertainment. Very nice place to be.

Cabin crew less warm and professionally nice than Virgin. One point that needs addressing is that when the cabin crew or, even more so, the pilot came on the PA, the sound level was so much louder than that of the entertainment system. You had people jumping out of their seats and it was very uncomfortable.

The food has improved.

Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant.

Everything in Premium economy, the food, comfort and the whole experience

Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!

Staff of KLM were friendly.

Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat.

The crew were efficient and friendly.

The entertainment was dated (1970s), the earplug was jammed. The interior was in need of refurbishment. As a flight share partner of BA, customers are receiving an inferior service.

This flight was operated by British Airways, on board a Boeing 777. Dinner was offered pre-flight in the Club lounge and was delicious, with obliging service by the dining room team. Once inflight, service was quick, efficient and nice ... with plenty of champagne refills and more food for those who wanted it. Landed 15 minutes early after a refreshing 4 hours sleep.

Seating was comfortable with good leg room for my husband who is tall.We had a needy passenger beside me and the stewardess did her utmost to accommodate and make us comfortable for which we were grateful.

Breakfast was poor (a piece of cake ),and not enough tea/coffee offered during the flight.

Nice plane, lovely crew. A minor detail, but very pleasant: the ever-changing "mood lighting" in the cabin, the overall color changing every ten minutes or so. Surprising how much less boring such a small detail can make a space when you have to sit there for seven hours at a time. :)

Foot space obstructed by poorly placed seat fixtures. Entertainments not available until after takeoff. Other airlines have made available for the entirety of the flight. Safety instructions not great, to be honest i do prefer the american airlines overblow saftey films. Control for entertainment placement meant when trying to sleep youd end up turning them on again. Touch screen would have been better. No internet as far as i could tell.

Pleasant crew, quick boarding.

Late departure, late arrival due to a plane at our gate. Very poor quality media systems, cramped, inconsiderate passenger next to me taking up more room than necessary. Cramped.

At JFK the lounge and service was the best I have encountered.

We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!

Nothing!

Slightly wider seats, happy and smiling crew, brand new aircraft with many new features. The facility to book and pay for extra legroom is invaluable in this day and age.

Layout of seats is not very social when traveling with partner in business class.

?

The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business.

We arrived in one piece.

I fly a lot and I understand turbulence. This was a very bumpy flight - the worst I have experienced. A reassuring word from the cockpit would have helped the more nervous among the passengers, particularly as the pilot ascended and descended and the FA was catapulted down the aisle. But not a word. Apart from that, it was a short flight, pretzels only and that's OK. No entertainment other than what you bring. The complete lack of knee room in Y was a discomfort.

Crew was very nice and tried to be accommodating.

entertainments had many choices, but, almost all not to my liking. Sound quality was poor. I should know from previous experiences to NOT expect good food. The whole flight was noisy from the equipment not from passengers.

Not much

The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid