Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.
Bad check in experience. Dirty ancient aircraft. Truly awful food and this in Business/ First class.
Very friendly and helpful staff on board and United was excellent when I missed my onward flight due to the delay in London. Very well organised meant much less stress
A long delay. Don't travel late in the day.
The seat was comfortable. There was a lot of turbulence. If it weren't for that,it would have been okay.
First time flying with UA and it was a great experience. Thank you
Staff on board was excellent. Positive upbeat helpful- like it used to be.
United has come a long way, it’s been a fantastic experience traveling with them.
It was great, I’m very grateful for the pilots and crew flight attendants for everything.
Flight was great. Efficient boarding. Short flight. Early arrival. Friendly flight crew. The entertainment system did not work well. Could not access it until the aircraft reached 10K feet or more. Lots of glitches.
No food service almost missed because of first flight delays
Poor service. Check in person at the COUNTER was ruthless and threaten to call police instead to look for better plan or actions. VERY MANERLESS lady. KICKED US OUT OF OUR RESERVATIONS. ABSURD
Liked: staff, no delays, Could use some improvement: Food, comfort, cleanliness, lack of chargers on the DCA -> DSM flight
There was very little premium experience. The check in was awful with a 40 minute line and service making me feel like I was putting them out. The lounge and gate experience was scattered and not well organized. the only good thing was the seat. Food was bland and barely edible. Overall I found it wasn't premium at all rather a cheap low class experience.
The seat configuration was insane. Horrible. Had to jump over sleeping people to go the bathroom. The food was the best we’ve had in any Business class.
Our plane was delayed for an hour because they had the wrong tow truck that pulls the plane out of the gate. An hour late just to find the right vehicle that pushes the plane out of the gate area! The delay made us barely make our connecting flight but of course our luggage didn’t make it. So no luggage when we arrived at our destination.
The boarding by groups is pointless. The first two groups worked fine, but almost Noone boarded in goups three thru five leaving the vast majority boarding when group six was called. It defeated the purpose of spreading out the crowd.
I blame kayak for my last trip to dca. Kayak cancelled my direct flight and put on a one stop flight and made lost whole day from my vacation and had not even refunded my ticket.
delayed multiple times. no resolution on anything from AA customer service. was put on hold in chat to talk to manager. was 6th in line to talk to manager for more than TWELVE HOURS - from sometime around 9AM until well after I had gone to bed that evening. no explanation, no attempt to make it right. just a five hour delay because of repeated maintenance claims
Was the most uncomfortable I ever had in the air. Felt like I was trapped in the seat legs cramped and was just horrible. The flight to DSM was a lot better. Even being on a smaller plane was better. Staff are outstanding. No complaints about the people.
It was exactly as I expected, on time, smooth flight, courteous staff.
After flying on Icelandair to England and getting a greeting glass of champagne, free drinks and salmon I returned to the US on United for around the same price and got told immediately that I would have to eat a vegetarian meal because everything else was gone and every time I paused thinking in flight entertainment I got advertisements on the screen. On the Icelandair flight I had a great selection of documentary films and on United I was reduced to watching the Spider-Man movie. Guest which airline I look forward to flying again?
Good communication via the app regarding the delayed departure. Uncomfortable seat for tall passengers. Could not straighten my legs.
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
Flight was on time and got us to destination quicker than scheduled.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Other than problems with checking in and uploading passport info everything was great. It would be nice to be able to manually input passport info. Often while traveling the bandwidth has problems uploading pictures
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!
Knowing that there was weather in other areas of the world, united airlines should have planned better than it did. The flight was 5 hours late. United has no regard for its customers
Flight itself fine, big problem with KAYAK. Revised e-ticket sent in July stated departure LHR 10:55, arrival SFO 13:45. (a believable local arrival time given flight length and time difference). When we got to LHR there was no 10:55 flight to SFO and were advised that in fact flight LH2473 was arriving in MUNICH at 13:45pm, and that we would need to get a connecting flight arriving in SFO at 18:55 local time - over 5 hours later than expected. 1) you the booking agent made an error on the revised e-ticket you sent, omitting the Munich stopover and incorrect SFO arrival time. 2) I booked a DIRECT flight and 3) we had to cancel plans this end as a result, even though the team at LHR did a great job moving us to a later direct flight getting us in 2 hours earlier than the flight from munich would have.
Terrible we had to wait out in the cold for transfer bus to take us to the plane. Once we finally got on the plane seat had no cushioning not comfortable at all. Food was overcooked and dried out. I was skipped over when they served drinks I had to call them back to give me a drink with my food. Overall terrible experience this time. I have used BA before and never experienced service like this before. If this keeps up I will look for other options
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.
Staff and comfort were great but first choice meal was unavailable even in row 21.
Cabin crew was very good. No wifi and no doors to the suites
Would not let me board with my fragile guitar so had to check it in. Who knows what the icicles did to it. Not happy. Had to run to catch my connection in Heathrow. After a bus and a train? Was asked by a guy in the middle seat to change my window seat with his girlfriend's middle seat further up in the plane and I was insulted. What nerve! The food was unhealthy and the seat was cramped. Could not wait to exit.
need more US friendly food options. Directions on getting to the next gate were terrible - resulted in long walks to the terminal and then finding I couldn;t enter there and had long walk back, then train to security then train back to where I started in the first place
We never made this flight due to the flight from Barcelona being delayed, which I have reviewed in a separate review. But I can tell you that the Delta Airlines flight that did get us home, I am extremely happy with them and their crew. The only one person that I would praise within the entire part of BA is the girl I spoke to in the call center in India. Who completely understood, was dedicated to a resolution and was a complete realist in the situation. Unlike some of the people who don’t care about the human element and stick you on a flight whenever. She got us home.
Wonderful service and comfort. Attentive and careful. The food was also better than US carriers. Highly recommend
Very good baggage check and boarding pass service at Heathrow. Boarding was well organized, given the number of passengers. Food was very good. Cabin temperature was lower than expected and we were not prepared. Overall good experience.
