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Pros: "The crew was ok but the seat was not so good, the toilets are clean. The workers on check in were nice"

Pros: "Both of us being seniors wheel chairs were not provided. Food was not good and even dinner with the fish was not there. They have to reheat fish which took more than 15 minutes.Assistance was not provided to both seniors for carrying luggage on the stairs while boarding the flight for Vancouver"
Cons: "The food quality may be improved and also necessary help be provided particularly to seniors in boarding and transit."

Cons: "Should have leg rest and phone charger outlet"

Pros: "Comfortable seating, everything clean, good entertainment"
Cons: "Stewardess was VERY rude and unpleasant"

Pros: "Very attentive to needs of Passengers"
Cons: "Food is just satisfactory"

Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"

Pros: "Quick"
Cons: "Okay"

Pros: "Good lay flat business seats on A380, great bang for the buck, lounge at GZ is nothing special, staff was good though."
Cons: "Poor inflight entertainment options - make sure to bring your own pre loaded device They deplane and board the A380 onto busses via a single two-story stair case. Yes - all 500+ people...with all their kids and bags, old people young people, all going up one single stair case, up two floors."

Pros: "One of crew lady was very rude. Lunch was bed , but movies were great!"
Cons: "Was comfortable flight, didn't late for first time. But disappointed with crew."

Pros: "Flight was cheap"
Cons: "Food was bad Old plane Delayed Terrible boarding processes Crew doesn’t know anything"

Pros: "A well & kind hospitality"
Cons: "Liked almost all"

Pros: "The price was hard to beat."
Cons: "Food was pretty grossand the website was TERRIBLE to use. To sign in to check in for the flight was absolutely impossible. I called and it kept ringing and then hanging up. Since I wasn’t able to check in I couldn’t check in till LAX and they were so rude about it. The website does not function well for English speakers."

Pros: "On time departure and early arrival. Good service and crew members are nice."

Pros: "Efficiency during boarding and takeoff."
Cons: "Obtaining a Visa in China was a nightmare. China southern had 100 people sitting in a small room waiting hours to even get their passports back. It was disorganized and frustrating. Would never fly China Southern internationally again."

Pros: "leg room"
Cons: "No toiletry bag"

Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."

Pros: "The attendants were nice and as helpful as they could be with limited English."
Cons: "The seats were the equivalent of a small puddle jumper plane in the US. Not very well padded and uncomfortable. I took a small pillow for my back and that helped. You aren’t allowed to use your phone at all during the entire flight. It was next to impossible to choose a seat in advance."

Pros: "Food, entertainment, solid"
Cons: "Flight got rerouted to Chicago because of snow. Airline abandoned us for almost 10 hours. No one knew where to go, what to do. That part was horrible after a 15 hour flight."

Pros: "China Southern has nice customer service, good entertainment options and decent food. They moved me to a bulkhead seat because i am tall, but it was immediately behind business class and so offered no extra room. The agent who ticketed me did try to get me a good seat."
Cons: "Everything is positive."

Pros: "Crew are always good on CS. Ontime pretty much too which is a blessing."
Cons: "Still the quality or food and beverage selection is below the standard of other airlines. Perhaps a small spend increase by the airline on the quality will offer big gains. Entertainment has actually gone backwards. I have been flying this airline for years and it was good ! Not now seats are a little uncomfortable with not much padding."

Pros: "The entire experience was amazing!"

Pros: "OnTime flight. Easy/quick boarding. Hassle free flight ... what more is there to ask for?!?"

Pros: "The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!"

Pros: "Plenty of legroom at emergency exit aile without extra charge"

Pros: "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
Cons: "There was nothing i did not like."

Pros: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Cons: "Everything is awesome."

Pros: "Crew very nice"
Cons: "Wuhan airport has no transfer station and was a big hassle."

Pros: "Good food and very comfortable!"
Cons: "They didn't have individual TV's onr the flight."

Cons: "The flight from Korea to Beijing was delayed several times, causing me to miss my onward connections in Beijing and Urumqi. They claimed this was due to weather concerns, but funny that--it was partly cloudy at worst, and every other carrier seemed to be departing on time. Because this isn't a daily route, they reschedule me for two days later at no cost (the one thing that went well here), and the exact same thing--multiple delays, missed connections, and all as other carriers seemed to be running on schedule. At this point, I just deemed the trip not worth it. They have refunded my fare, but I would have preferred my two weeks holiday in Georgia by far."

Pros: "It was emty"
Cons: "No commoditys, choice of films"

Pros: "We got moved up to Business Class on the 15 hour flight from JFK to Guangzhou. That was awesome. China Southern put us up in a very nice hotel because we had a 10 hour layover in Guangzhou, food included. Aircraft was new. Very impressed."
Cons: "Had to declare onto the tarmac and get a shuttle to the airport when landings in Guangzhou. Not enjoyable. Could be very stressful with a short connection time."

Pros: "nice onboard entertainment system."
Cons: "lost my luggage ;-("

Cons: "1 hour delay."

Pros: "Smooth and uneventful trip"

Pros: "Upgraded to super economy cabin, a little more spaces than normal."
Cons: "Very red eye flight taking off at 4am, don't know how did they plan flights, one of the worst airlines in the world."

Pros: "Fed like clockwork with decent food."
Cons: "Shared screens for entertainment due to small plane. Seated next to a crying baby so slightly miserable some of the flight. Spacing between seats was limited. Crew ran out of food choices. Mobiles could not used ."

Pros: "everything else"
Cons: "flight was delayed"

Pros: "Everything is excellent"

Pros: "Exlenent service ! They are very take care of customers who take their airlines ! In between first meal to 2nd meal ! They always give passenger water food or whatever they needed As much as they can do! Will take China southern airline next time for sure ! And I am the person who need a lot of water ! When I ask them many times for water ! They are very nice to me ! And very good service !"
Cons: "Exlenent service ! They are very take care of customers who take their airlines ! In between first meal to 2nd meal ! They always give passenger water food or whatever they needed As much as they can do! Will take China southern airline next time for sure ! And I am the person who need a lot of water ! When I ask them many times for water ! They are very nice to me ! And very good service !"

Pros: "The service"

Pros: "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
Cons: "The food was okay but for our western taste doesn't deserve an 'excellent' rating ...and on other long distance flights the crew comes around to serve water or Oj, or they give you a water bottle. None of this happened on this flight...while the crew was still friendly and helpful, it could have been better service, sorry! The seats also seemed a litter harder than on previous flights, not 100% sure if it was the case or if it was just my own impression, LOL."

Pros: "Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices."
Cons: "Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows."

Cons: "Food. Please provide better food for vegetarians"

Pros: "Fast and good price"
Cons: "Some of Chinese customers talk loudly and coutinue the whole flight"

Pros: "Last-minute ticket available"
Cons: "Customer services really sucked! All the flight attendants don't even speak proper English and you cannot use any mobile devices or laptop during the flight, even if it's on airplane mode. Overall, I would suggest checking out other airline options before you pick this one."

Cons: "."

Cons: "Seats had no padding, extremely uncomfortable. Diarrhea, abdominal cramps from eggs served on flight. Fever, abdominal cramps. Regurgitating.It was the only food I have had in past 38 hours. The lighting was dim when the food was served, as I was eating the lighting came to full intensity. I was able to see a blue tint to the eggs. I had consumed 50% of the meal. Both flights I had, leaving China, were late. If Southwest had failed to hold the flight from L.A. to Albuquerque, I would have spent the night at LAX. We were 2+ hours late to LAX."

Pros: "my flight was canceled after being delayed for 4 hr last evening and they put us up in a Chinese fleebag place [no bottled water; no kleenix, no phone] and awoke us at 5:45 to get on the bus to catch the 9 am flight, which itself was delayed 112 min. Airline personal said they would tell us what flight we were to talke, but this never occurred and I had to fend for my self t get re-checked in. A security guard really helped me. Airline personal said we could get out checked bad at the hotel, but not even a remote option."
Cons: "I suggest that KAYAK not offer flights from either China Eastern (received $ for the ticket) or China Southern (operated te aircraft)"

Cons: "Seats were very uncomfortable in business class. Especially, when i had already travelled for 14-15 hrs. In transit the Lounge did not have much options for vegetarians except bread and kind of cookies. the Pillows in rest area had fungus on them. Very unhygenic."