Crew and support were very good; lounge was very good. Seat was narrow and very close to other passengers; lie flat is more complicated and exposed to the aisleways.
London to Atlanta was good. Atlanta to Phoenix was not. Poor boarding as I had to check my rollerboard even though there was plenty of room in the bins. Crew seemed inexperienced. Sat just off the gate for nearly 30 minutes with no explanation from the pilot while the cabin got hot. I typically have a much better experience with Delta.
Flight was delayed before take off and at landing. Baggage took 20 minutes. Flight crew would not serve full soft drink and had to ask multiple times before receiving water.
For some reason, TSA Atlanta didn’t have my bag on the flight on time and they don’t have to provide Delta a reason for that.
I am still at the Airport! Delayed Delayed and Delyaed
The landing was the worst I’ve experienced with a flight.
It was last minute due to weather - considering - it was amazing! Good smiles, friendly staff and they were making sure we knew what was going on when and where.
All good on Delta's part. Passengers could be a little more courteous to each other.
The pilots were good. Disappointing when planes don't have electrical ports
No complaints - left 20 minutes later than planned but still arrived on time.
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.
Really good, premium economy is worth for a daytime flight coming back from europe
Horrible! We departed out of terminal 5, not only was the sign for flights and gate information were so badly organized that it took 2 minutes for all of the flight info load for the correct airline. One would think BA would have new and well managed jet ways, but no you had to take a bus to the plane. It took for every and detailed departure by 40 mins. I’ve had better class of service from Indian Airlines. BA needs to work on upscaling to meet the Industry norms. I can see regional airlines using this loading method but not on an international flight.
Plane features were VERY old and outdated. footrest cushion was completely lose, plane felt dirty and a bit grimy. i was in business class. the lead flight attendant, Mary made a few announcements that didn't seem to put the cabin at ease (it didn't necessarily bother me, but could have bothered others). she said "the seat cushions aren't FDA approved, so you have to put them on after we take flight." everyone had already applied the seat cushions, and saying something isn't approved for flight may cause alarm. she also said at one point over the announcement ... "we can't get up because we are too afraid of the jet stream impacts" -- again, not helpful to those who are nervous fliers.
Extremely comfortable airplane, everything looked brand new, how lovely! My seat in Premium Economy was ever so comfortable, I did not suffer the usual backache I suffer when doing the transatlantic flight. It felt like seating in a reclining armchair. I loved the foot rest, did not need to use the portable device I usually carry along with me to replace one. I loved the spaciousness in front of me, and that there were only two seats (Instead of 3 in coach) in the window row, wow what a difference in comfort. Coach seats are always just a little narrow for my hips. The support of the cushions was great, firm and offered good support . It was easy to come out of my aisle seat, although I'm 70. The staff was courteous, both meals were delicious, very carefully prepared, and creative (fruit + cheese for the second meal, instead of the usual bread sandwich)
Very turbulent flight, no drinks, very little service, unorganized boarding, gate changed multiple times
Poor seat in rear of aircraft Food at Admiral’s Club Terminal D at DFW inedible
Multiple gate changes and significant delay leaving DFW. Made for a late arrival
For the price of the ticket you get nothing. The plane had 1 bathroom in the back and when the flight attendant did service no one could use it. No announcement just was told to go back to my seat. Ridiculous and rude.
In-flight Wi-Fi didn’t work and the flight was 25 minutes late. The Embraer plane I was on was pretty old and the tray table was broken.
American Airlines no longer has Bischoff biscuits. This is intolerable.
I have a walker I need it to get from the plane to customs and baggage claim. It had a huge orange tag on it saying it should be given to me as I got off the plane. It was not and the flight staff didn’t know where it was—both on my flight to London and on the return. In It was very frustrating
Had a plane! Have a plan! Have my luggage! 10 hours of travel turned into 50 hours. Good Lord!
The travel on premium economy class was very positive. Comfortable with plenty of space and leg room. The service throughout was top notch. Crew members were kind and helpful. Food and entertainment were excellent.
Based on my wife's damaged condition, BA very kindly upgraded us from cattle to business class. MUCH appreciated!! One of these days, as it gains more experience, BA MAY learn how to depart on time (with over 30 years experience with BA, no flight has EVER managed to leave on time), Once airborne, the entertainment was ever so very pedestrian. But the flight was uneventful and the cabin crew's service was superb. And whichever driver landed the aircraft had obviously done it before. But BA unfortunately is learning from that scuzzy airline Delta. Delta is ALWAYS stunned when one of its aircraft actually turns up anywhere and is NEVER ready to receive it -- even when it turns up where and more or less when it is supposed to, NOT an example worthy of emulation.
Incredible. The upgrade to Business was a phenomenal way to end my trip, beyond grateful for the generosity and hospitality.
Great! Apart from small sitting in one the flight everything else was good
It was pretty decent mostly cause I have leg room.
God food! Although some of the snacks were not to my taste. Nice amenities in premium economy made for a comfortable flight. The pilot was able to make up about half the time we were delayed in the ground (we were delayed over an hour before takeoff due to a shortage of tugs) Nice movie selection for entertainment. We were last to board the second leg of our flight due to.complications during transfer from the first flight of our trip, but did manage to board in time. We really enjoyed the video presentation for flight safety. Hilarious gets your attention! Really nice, sufficient accommodations for overhead storage, didn't seem crowded or jam packed. I enjoyed being able to track the flight on my monitor. I was disappointed that there wasn't free WiFi during the flight, I thought that was a complimentary service but you had to pay extra. It felt like we were nickled and dimed on that one.
My luggage was lost at the airport but American Airlines contacted me and got it to me the next day.
We paid for Business Class seats, but system did not have us and they were not available.
