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WestJet continues to live up to budget airline status. The flight crew were not particularly friendly and just were not attentive. We were served cold meals, not initially given any cutlery, and served wrong beverage orders. Seats are not comfortable, especially for long haul flights, and there is basically no offered in/flight entertainment. Fortunately they did have a WiFi service which did seem to work for streaming and connecting kids tablets, but if you were not prepared you were left scrambling. Mix that in with the strike concerns leading up to flights, it made for a less than ideal flight (especially when comparing it to similar class in Air Canada for the outbound flight). Third flight with WestJet but not necessarily planning on booking again.

First time flying WestJet airlines and it was a wonderful experience!

For some reason pretty much all zones were called almost one after the other and we all ended up standing without moving for what seemed like a long time. Definitely not WestJet’s fault. Likely the guys in hiviz vests at boarding desk. The big problem was zero explanation. If there is a good reason for something people will understand. As a consequence of this delay flight was quite late leaving. Zero entertainment on board. I’m a Rewards member but was unable to connect to the Wifi. First world problems, I know. Flight was otherwise excellent.

It wasn’t bad but I swear their planes keep getting smaller and cramped so it was uncomfortable for such a long time. Also the food is just okay they need some different options

The gate personnel and flight attendants were all friendly and diligent. The poor attendants from London to Calgary were 2 colleagues short, as one of their team broke her leg on the way to work, and the other stayed with the invited colleague. I felt bad for the crew, but they did a great job regardless.

We purchased premium flex tickets for our overseas flight to London. I have food, allergies, so I knew I wouldn't be able to get a full meal. WestJet doesn't seem to provide any way for people like myself to register their allergies ahead of time. I was given one small package of crackers and cheese as my meal. I was told there were no more packages available and no other alternatives for food. The flight attendant seemed quite disinterested in providing service. That stands in stark contrast to other Westjet flights where the flight attendants have gone out of their way to provide service.

Don't fly westjet if you help it. Incredibly bad system/app, does not work. I have to fight westjet now for money back on goods I didn't receive and hotels because of delays. Extremely stressful flying westjet. For the cost of the plane tickets I felt utterly robbed. I also feel bad for the under paid staff at the westjet help desk who have to deal with so many ripped off and angry customers. Companies should not be allowed to operate like this! I don't know how they get away with it?

Really impressed. Organised boarding arrangements, nice new plane with decent seats. Professional yet humorous cabin crew. Nice meal and snack service, all really impressive.

Delayed 2 days in London England - very poor communication from Westjet

Wish there was an option to book a fellow traveler who is not necessarily paying on the same booking. Then the airline could consider placing us together. It was a long flight to be separated from travel buddy. The first meal, a luncheon I think was ok with warmish pasta and a tiny salad. The second meal, a midnight snack (hard to say because of the time change) was really awful pizza fold-ups, and no option for folks who cannot eat cheese.

Flight got delayed But satisfied with the pricing of tickets

Flight was oversold. Seats assigned to multiple passengers. Delay 1 hour to sort out.

The crew were fabulous. The flight was bumpy and I always like the captain to tell me what that is about or my imagination gets carries away.

They went on strike before time and screwed us big time. Which is not fair. We respect their planned strike but why they went on strike ahead of time ??? Poor garbage management

Very nice comfortable spacy Airbus 321. I liked the offer of food on the Bistro menu. The idea is very good to pay and cost was low.

I used to enjoy the travelling experience, but no more. We pay more and get much less. No air travel for me on the near future.

Easy airport. Luggage was late coming in but was handled quickly by excellent and helpful folks at Lost Luggage who got my luggage to me by 7 am the next morning! Bravo!

No place to chrge devices and no in flight entertainment

My wife and I especially liked the fact that the Toronto agent went beyond expectation to allow my wife and I to sit together. There was no option for us when we booked our seats. Very thankful!

On time departure with early arrivals. My last flight arrived 20 minutes ahead of schedule which was great due to my long commute home 3+ hours. The cabin crews on all 3 flights were great. See ya in 7 days Air Canada