Everyone was extremely friendly and nice, from the front desk to the cabin crew!
The crew was excellent. The turbulence was very bad and they were unable to serve our dinner. The captain informed the passengers that we were going to get water and snack instead. They provided us ample snacks instead. Otherwise the trip was good.
Delayed but they wouldn’t tell us tell after boarding was scheduled to start. So it’s like we know it’s delayed why won’t they say anything?? How long? The. We ended up sitting on the tarmac for 2 hours before they finally cancelled the flight. Bad!
There was no food but a singular cookie for a flight that was over 5hours??? Yeah not fun I was starving and again super cramped plane and you guys need to get planes with screens too, WiFi is nice but common we need more
It wasn’t bad but I swear their planes keep getting smaller and cramped so it was uncomfortable for such a long time. Also the food is just okay they need some different options
This airline would not refund my money and I had a physician note that I could not fly. They are crooks
I like that we landed safely and that my dog was safe underneath as well. Outside of that, we were 45 mins late for a direct flight that is 1.5 hours long. And 2 of my 3 bags did not make the flight. Only my dog was onboard.
Decent entertainment although my wife was not offered any ear buds so couldn’t enjoy. Real issue was the appalling food. Presentation was unacceptable with cheap hard to open packaged bread, plastic cheese again in hard to open shrink wrap, main course in small cardboard box again hard to open, wooden utensils which lack substance making the whole experience poor. Surprised I didn’t cover myself or neighbour as the food moved all over the place. Breakfast calzone was dry and unappealing with the staff basically throwing them around. Very disappointed
Westjet never disappoint always terrible small plane ,crowded cheap snack if you can call it snack
Westjet was late and we missed our connecting flight with Cathay. Had to wait 8 hours. Westjet only allows 1 checked in baggage for international flights- it’s always been 2. Canada allows only 1 sandwhich bag size full off small liquids. Everything else will be tossed. Awful trip. Will never fly west jet or go to Toronto to connect flights!
Food options were ok but the actual meal was terrible. On my way back, they simply said that there was no vegetarian option; somehow they struggled to get one meal and did not give me any breakfast at all which in my opinion was terrible. Never had such an experience in the recent years.
Every flight was canceled and they didn’t care much about their passengers
Flight got delayed But satisfied with the pricing of tickets
I was through check-in right away and on the plane before I knew it perfect in every way
Crew attitude and attentiveness. Comfort of the seats. Entertainment options.
Flight was oversold. Seats assigned to multiple passengers. Delay 1 hour to sort out.
We travelled from London to Halifax. Customer service was excellent.fron the day we booked until arriving. The gate was only a short frombthe waiting area and walk Boarding was efficiently handled and plane took off on time. The service on the plane was very good. Fool an acceptable drandard Only downside was that the legroom was tight for anybody just over 6ft tall and am usually able to travel without difficulty. I will definitely fly with Air Canada again but next time pay for extr space.
Was disappointed when landing in Canada was made to wait for over 1 hour with several other parents and babies for our strollers . The expectation was that the gate checked strollers would be there when exiting aircraft. This was not the case we were told to walk to a point and wait for them . After being left there and not being updated we were met with very hostile and rude air canada staff . There where no apologies or understanding even though all the children where very uncomfortable and the parents very frustrated as you can imagine . Instead the air canada staff at the airport where very rude and made an already frustrating situation much worse instead of trying to assure the parents that that were making effort to fix the situation. One gentleman in particular was very rude to some parents telling them to move when they were simply seeking information. He made the other parents including myself feel very uncomfortable. He also told a gentleman he was capturing images of everyones boarding pass when this was untrue as he was only taking a photo of the gentleman pass which was strange.
It was good, seating was a little tight apart from that all was well.
I liked the flight but the check in was horrendous. I have booked with you before but not ever had to pay extra for luggage, it was not clear on booking, I didn't know there was different categories of economy that meant different allowances. So was alarmed when we had to pay a further £120 at the check-in at a point of not changing.
