After the gauntlet of unnecessary security, and the two mile jog to make the flight, the flight was delayed 20 minutes on the ground for takeoff.. However, once in the air, the crew gave its usual excellent service.
Very small space I couldn’t pick up bag under seat.
Pros: "Staff upgraded me both ways to an emergency exit row with more leg room."
Cons: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Cons: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Pros: "The crew was A+, food was tasty and the amenities were great even for economy class."
Cons: "Some of the flight attendants spoke really fast and hard to understand."
Pros: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Cons: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Pros: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Cons: "Nothing except flying first class."
Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."
Pros: "Professionalism, appearance, flight attendants, provided slippers and toothbrush, seat space, great food and drinks"
Cons: "The movie selection was small and a bit outdated"
Pros: "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
Cons: "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
Ensure there is a choice of food for all customers and also enough food
An excellent airline; polite and courteous cabin crew, excellent meal and drink service. Highly recommended.
Cons: "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
Pros: "The cabin crew were very pleasant."
Cons: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Pros: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Cons: "I could not check in online."
Cons: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Pros: "The crew were not visible and didn't offer any assistance"
Cons: "An offer of a snack as we paid a high price for the econom y flight"
Pros: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Cons: "Boarding was behind schedule and we arrived slightly late."
Pros: "We love how they service food and drink."
Cons: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Pros: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
Cons: "The flight had small video screens but no place to plug in a headset so consequently o sound."
Pros: "New plane, comfortable seats, very nice flight attendants."
Cons: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."
Pros: "The fact that we landed safe. Besides this nothing much."
Cons: "Plane on time for the start would be a nice thing. But the list goes..."
Pros: "Boarding fast and easy"
Cons: "Legroom and better cooling, it was too hot, and I did not find the possibility to underline"
Cons: "The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines"
Cons: "Maybe boarding... Sharing the gate with another flight at almost at the same time is a little an issue"
Pros: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Cons: "Polish airlines have some problems, but this flight was perfect. Great job."
Pros: "One stop flight, faster than a boat."
Cons: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Cons: "No vegan meal, although specified at booking, broken entertainment center, lost luggage."
Pros: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Cons: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Pros: "Food was good"
Cons: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."