Pros: "Food was the only good part"
Cons: "The crew was rude, no blankets, no entertainment. Overall was not good"
Cons: "Allowing the boarding of business class passengers before economy class passengers."
Pros: "Flying was smooth."
Cons: "Flight delayed an hour. Announcements over PA was ear-splittingky loud."
Cons: "Reservation online"
Pros: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Cons: "Boarding was behind schedule and we arrived slightly late."
Pros: "Flight team were friendly and efficient."
Cons: "Delayed take off."
Cons: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
Pros: "Attentive crew. Good communication. On time."
Pros: "Comfy seats and blankets! Left and arrived on time."
Pros: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Cons: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Pros: "Comfortable seats"
Cons: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Cons: "The choice of English language films were limited. I did not enjoy the food too much"
Pros: "The team in international flight are less stress. More smiling and more organized"
Cons: "No entertainment for 1.30h flight"
Pros: "Excellent staff"
Cons: "With premium empty why they don't offer bid upgrade like other airlines"
Pros: "The flight attendants are friendly"
Cons: "The food is a bit “pedestrian”"
Pros: "The food was pretty good and the check-in process was also fairly smooth."
Cons: "Armrest on my husband’s seat was broken and fell off twice during the flight. He cut his arm on it the first time this happened. The flight was pretty bumpy, but the weather wasn’t great. The landing was a bit of a roller coaster, too!"
Pros: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Cons: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Pros: "The plane is comfortable, staff on board are very polite and helpful."
Cons: "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."
Pros: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Cons: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Pros: "Good boarding process, punctual,great cabin service"
Cons: "Baggage arrival"
Pros: "Crew and airplane were great!"
Cons: "Food was not as good as I'd remembered on previous trips."
Pros: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Pros: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Cons: "they couldn't add my delta mileage # at check-in......a minor thing really"
Pros: "late flight from sg,will usually depart on time"
Cons: "they moved to changi terminal 4. Terminal 3 is much better because of train connectivity."
Pros: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Cons: "Took too long (more than 1 hour in queue) to check in at Sydney"
Pros: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Cons: "Some friendly smiles from the ground crew would have made our trip a bit better"
Pros: "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
Cons: "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
Pros: "A glass of red wine"
Cons: "Broken seat would not recline"
Pros: "Comfortable seats, but that was about it. Just ok."
Cons: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Cons: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Pros: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Cons: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Pros: "Provided food for only a 3 hour flight"
Cons: "Boarding was a bit slow (still arrived on time)"
Pros: "Took off on time."
Cons: "Not enough space in business class. Seats are terrible and ergonomically uncomfortable. Not enough choices in papers or entertainment."
Pros: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Cons: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Pros: "Food was nice and plane was clean and not too crowded."
Cons: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
Pros: "Great safe airline. Friendly flight attendants. Roomy seats."
Pros: "The Boeing 787 9"
Cons: "The food"
Pros: "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"
Pros: "Excellent service and on time performance. Very intelligent personnel."
Cons: "However, snack was one of the worst I've had in 50 +years of flying."
Pros: "Flight schedule on time"
Cons: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Pros: "Stormy Weather! Due to weather in Ho Chi Minh City our flt. was 2 hors late from Pho Quoc. We finally got out but thought for sure we were going to miss our flt. to Siem Reap. We landed and had four minutes to catch the flt. Vietnam Air was there to guide us to the international terminal and rushed us to the plane. It took 20 minutes but they held the plane for us and we made it to Cambodia. Our luggage arrived the next day which was ok, at least we got there. Thank you Vietnam Airlines!"
Pros: "No comment"
Cons: "No comment"
Pros: "Good side of it give business class passages and elder people, pregnant women and family with children on board first. It's good to make a family comfortable with their children."
Cons: "Poor menu service and I have no choices over the menu. All the request menu it just no services like it at all in flight, stewardess not so friendly at all. Interior design it's so dull colour not very cheerful airlines. Regret to fly with Vietnam Airlines. I will never take your flight anymore."
Pros: "All services are better than before a lot"
Pros: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Cons: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."