The crew members are very kind and their respond was so fast.
Pros: "Staff upgraded me both ways to an emergency exit row with more leg room."
Cons: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Cons: "Everyone was accomadating"
Pros: "Efficient, no worries."
Cons: "Movies out dated"
Pros: "The crew was lovely as were the littlebthibgs like slippers."
Cons: "The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi"
Cons: "Everything was great"
Cons: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Pros: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Cons: "Plane feels dated. A title tired."
Pros: "Fast boarding sequence and take off."
Cons: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Pros: "Very efficient crew. Good food. Good movies."
Cons: "More room around seat."
Pros: "Yes, crews were excellent"
Cons: "Boarding of passengers should be clear"
Pros: "A comfortable flight, with fine service."
Cons: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Pros: "The service is always way better than American flying"
Pros: "Not long waiting for the flight."
Cons: "Flight was delayed a bit."
Pros: "Wheelchair assistance"
Pros: "Great service!"
Cons: "Dated aircraft A330-300 and seats."
Cons: "Everything great but delayed waiting on another flight."
Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Pros: "Very organized"
Cons: "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
Pros: "Flight attendants were very nice and leg room space was more than other flights"
Cons: "I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again."
Cons: "Horrible delayed and no food offer or available even to purchase!"
Pros: "The crew are very good."
Cons: "Entertainment musically restricted."
Pros: "attentiveness of the crew to people of multiple nationalities."
Pros: "Great service"
Cons: "Wish I could have sat further in the front"
Pros: "Great seat and fairly decent food."
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Cons: "Very tight seating"
Pros: "Seat and space friendly workers."
Cons: "Food could be better"
Pros: "The staff was excellent."
Cons: "Food was blah and the seats were on the smaller side."
Pros: "Nothing at all"
Cons: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Pros: "The service and entertainment"
Cons: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Cons: "The seat is small"
Pros: "Seats more comfortable than other planes"
Cons: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Pros: "First class on Korean long haul does not disappoint!"
Cons: "Nothing not to like"
Pros: "Had a fantastic time, it exceeded my expectations."
Pros: "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
Cons: "Nothing! Great flight."
Pros: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Cons: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Pros: "Awesome trip"
Cons: "No complain. The crew did great service."
Pros: "Nice service"
Cons: "The omelette, I received horrible food poisoning and all my friends had upset stomachs. Bad experience due to that... Everyone around me also wasn't happy, due to gaseous stomach / farting, poor people."
Pros: "Everything was perfect!"
Cons: "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."
Pros: "Service, people, space, entertainment"
Cons: "I'm vegetarian so there were no vegetarian options"
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Pros: "Delta crew was awesome"
Cons: "Running to flight"
Pros: "I paid a fair price and got very good service. Seeing there were only middle seats available, the person at the check-in counter gave me the option of an exit row seat with lots of leg room. Slippers, toothbrush, blankets and pillows for everyone, nice meals with Korean and Western options. Wine with dinner. Two checked bag allowance included for American bound flights. The service held up to its reputation as excellent, and the flight attendants are friendly and helpful."
Cons: "The plane only had two bathrooms for the entire economy class. The in-flight movie selection was terrible (although everyone on the plane had their own screen)"
Pros: "Beverage service satisfactory."
Cons: "The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems. Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait. This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight."
Pros: "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
Cons: "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
The cabin was a bit warm. I was hope my next flight the cabin is a bit cooler.
There was a misunderstanding during check in that it was a mandatory requirement to make hotel reservations for quarantine without it you can’t board the airline.So we had to booked a hotel last minute and it was the wrong hotel since it’s not accredited by DOH Philippines. Since it was last minute we can’t get a refund or cancel the hotel. It was stressful and unnecessary hassle.
Pros: "I experienced the same type of service that I received on the flight from Bangkok to Seoul. I could not have expected more. I find the crew professional."
Cons: "I can't think of anything that could have made service better. They should keep up the good work."
Pros: "Very attentive and elegant!"
Cons: "I was very pleased! Thank you!"
Cons: "When open rows are available they should be able to be used instead of making people cram together. I saw several elderly people turned away.. crew was very rude and I’m highly disappointed"
Cons: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"
Pros: "It didn't crash."
Cons: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Cons: "The flight was very full, but overall; good service and on-time performance!!"
Pros: "Great crew, amazing food."
Pros: "The. Crews are amazing. Nice/comfy flight."
Cons: "Transfer in Seoul could have been easier to understand"
Cons: "Flight was an hour late departing"
Pros: "Not so crowded. Proper lighting. Good landing and take off. Aircraft. Warm temperature"
Pros: "The seats are wide. Lots of legroom."
Cons: "The take-off and landing could have been better."
Pros: "Flight attendants were amazingly awesome !"
Cons: "Foooood Asiana airline foods are worst"
Pros: "Plane are clean"
Cons: "The food is really good"
Pros: "The crew was very good."
Cons: "I requested a wheelchair due to limited walking ability. Myself and several others had to wait a long time after getting off the the plane. There were no chairs and it was difficult. A very nice guy finally brought us wheelchairs and rolled 2 of us at once through security and to baggage claim."
Pros: "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
Cons: "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
Cons: "That made me stay overnight in Korea."
Pros: "Flight attendants doing their best"
Cons: "1.Your food quality is declining. I have some second thoughts now referring the airlines to friends.2. Very narrow seats. Not a lot of leg space."
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "Arriving on time even though it took off 45 min late"
Cons: "They lost all of our luggages(five pieces) and never attempted to locate them at LAX. Which were transferred from United airlines. It took eight contacts and finally reaching out to LAX office in 36 hours later, they located the luggages in 45 minutes. asiana from Inchon office kept on telling me that it is in LA office’s hand and yet they weren’t willing to call for LA office’s assistance. They were simply relying on the process which has been broken. Then upon the delivery, the driver informed us the severe damage in my tumi bag."
Pros: "Service and food"
Cons: "Old style seating arrangement Many young kids in business?"
Pros: "The flight attendants were all helpful and nice, which is rare."
Cons: "Of course flying economy for a long haul is pretty dismal. One the way back the bathrooms did not have running water. ewww! they let a bottle of water for people to use; no thank you!"
Pros: "There’s no entertainment at bulk head."
Pros: "On time arrival; professionalism."
Cons: "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
Pros: "Service is very polite. Attendants are some of the nicest I've ever met, though their English (and PA announcements, etc) will be a bit hard to understand unless you're used to communicating with folks for whom English is a second language. They're also all softspoken, which is very soothing, but even harder to understand what they're saying! Seats are also BIG and have a great recline (seat and seat back) on the Airbus. Flying on a daytime departure from NYC to ICN I had a lot of empty seats to stretch out on and it was pretty quiet for a long flight to Asia."
Cons: "Seats are HARD! I'm not sure how you even make a hard airplane seat but they've figured it out on the Airbus for sure. The solution: get a second pillow to use as a seat cushion. Solves the problem. Also, the "upgrade" to the bulkhead seat is only good if you have a baby in a carrier or really long legs. If you like having your bags near you, or want to keep stuff at your feet to work on, or like to raise the arm between seats, or have a tray table and pocket in front of you... you won't have any of those in the bulkhead upgrade seat. And the phone customer support simply doesn't know enough English to explain these things properly. Fortunately someone else was happy to switch with me. Lastly, they really don't understand that special meals do not need to lack in flavor. Non-Lactose Meals are super boring in flavor - and there was no reason at all not to serve the bulgogi or spicy pork dishes for the NLML! They seemed surprised when I asked to switch it, which suggests to me that the attendants don't even know what 'non-lactose' means, though they were very sweet about confirming and delivering me my special (bland) meals. But asking for a packet of gochujang solves that problem!"
Cons: "... 3) Upon landing in ICN, a connections Asiana staff, instead of an apology, shouted "Hurry up, you are late". I was not late; Their plane was late! 4) In ICN, the connection flight was also delayed by half an hour. We arrived so late that I missed the last airport limo bus & was forced to arrange alternate, more expensive, transport to my lodging accommodations. 5) while in ICN, I experienced the same Curt conduct from Asiana staff!"
Pros: "Good leg room. Short flight 1.5 hours."
Pros: "Very polite crew, modern and clean aircraft, lots of leg room, and great food."
Cons: "Three of my four flights were delayed."
Pros: "Crew was kind"
Cons: "Seats were uncomfortable, entertainment was broken, food was bad."
Pros: "Service and the crew kept the restroom clean"
Cons: "Not enough sit cushioning. My butt was getting sore"
Cons: "I missed the flight LAX to Manila due to confusing departure time. May 31 Wednesday at 12:20 AM indicated in the ticket is actually one day before May 31; i.e., the passenger should be 3 hours before the flight on May 30 Tuesday around midnight. I clarified with Webjet (India) representative who explained that I go to the airport on Wednesday. Asiana should have used military time; thus 12:20am should be 00:20 Hr. to avoid confusion. Asiana penalty for "no show" was USD511 and earliest available flight was 4 days after May 31. I took another airline to go to Manila. I missed my hotel and all other appointments because of the misleading Asiana flight information. It was a big mess for me!!!"
Pros: "I am a large person, the staff was kind enough to move my seat next to empty seats, since the plane was not full."
Pros: "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
Cons: "flight was delayed repeatedly with poor communication with passengers and little sense of taking responsibility. Eventually 3.5 hours late, causing me to miss my appointments. I am still waiting for a reply from the airline for some sort of compensation."
Pros: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Cons: "The boarding should be categorize in row number to avoid long line and delay."
Cons: "Seat needs more cushioning"
Cons: "I didn't appreciate the fact their website does not offer a variety of choices like vegetarian or vegan or even low calorie or low salt options"
Pros: "Staff was so kind and flight was on time."
Cons: "I wish there was a USB jack for my devices."
Pros: "Crew was efficient."
Cons: "Seats on the small side."
Pros: "Flight attendant are smiling&friendly...nice landing."
Cons: "Tv old model...screen very small...hard to operate....very tiny letters...seats are uncomfortable for 16 hours flight Seoul to Chicago..."
Pros: "Service is good"
Cons: "There is so much of delaying and layover"
Pros: "They have a mom line, which is awesome but my husband was gold so we didnt need it, but As a mom of 2 I appreciate that! Smooth check in."
Cons: "Staff not as engaging as others, very little communication because I only spoke English?, but pleasant enough. As with all flights, no leg room."
Pros: "Korean meal was great!"
Cons: "Outlets for charging phone would have been nice."
Pros: "Service in the flight was excellent. The seats are spacious and plenty of keg room. Staff very attentive."
Cons: "Difficulty at the check-in counter. The attendant was not familiar with processing US citizens flying from London to other countries. Given I live abroad. Required a supervisor to clarify the situation as well as additional military credentials. Additiinally difficulty with carry on luggage weight. Supervisor stepped in and addressed the issue properly thus saving me $149 for a carry on bag the attendant wanted to change me"
Pros: "THE staff were really nice and kind."
Cons: "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."
Pros: "Very limited choice of movies and the system is slow and out dated"
Pros: "Friendly crew, comfortable seating, and good food. Enjoyed my flight with China Airlines and will travel with them again in the future!"
Pros: "One Air Hostess was extraordinary hospitable, shortest time on flight connection."
Cons: "Limited Movies, no amenities"
Pros: "Comfortable premium economy seat. Nice crew."
Cons: "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
Pros: "China airlines service is very good"
Cons: "Newer planes to Manila"
Pros: "Yes the crew was amazing ✅ Very professional and friendly"
Cons: "A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️"
Pros: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Cons: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
Pros: "Crew was okay. Food was the worse ever. Middle comfort on seats"
Cons: "If the food was suitable for human being"
Pros: "Not too expensive"
Cons: "Better/more comfortable seats"
Pros: "Awesome crew, full flat seat"
Cons: "Western menu"
Pros: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Cons: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Pros: "Great space between seats in economy class . Yellow lights felt much more pleasant than the florescente lights most flights have."
Pros: "Crew excellent"
Cons: "Could have a better"
Pros: "Quick easy boarding"
Cons: "Food needed salt, wasn’t very tasty"
Pros: "The flight was 40 minutes faster than expected"
Cons: "The economy seating in this airline are trash"
Pros: "Lots of selections on entertainment during flight, good movies and music."
Pros: "Food, entertainment OK"
Cons: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Pros: "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
Pros: "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
Cons: "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
Pros: "Overall flight was OK. Seems like a good value for the price paid."
Pros: "The food they served was very good."
Cons: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
Pros: "China Irline crew and staff have the painful boarding and check-in process to a science: impressively organized which makes check-in and boarding such a breath."
Pros: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Cons: "Flight was booked to capacity."
Pros: "super professional and efficient throughout. great airport experience on transfer in Taipei"
Cons: "Lack of movie selection"
Pros: "the price and the food great, the crew are friendly"
Cons: "only 2 meal service on a 13 hour flight feom la to taipeh. no snacks in between. got hungry on that flight!"
Pros: "Everything went fine"
Cons: "None. Business is good!"
Pros: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Pros: "EXCELLENT PLANE, BRAND NEW. GREAT CREW AND SERVICE"
Pros: "Crew very helpful and provide good service"
Cons: "They damaged my luggage"
Pros: "Regular water and juice served throughout entire flight was much appreciated. Lots of movie options for those who cannot sleep."
Cons: "Seats so close together, man behind me kicking my seat in his sleep for 12 hours. No snacks in between meals. Hindu meal should be vegetarian but had meat. My request on both round trip flights for a window or aisle were not honored."
Pros: "I particularly appreciated having so many employees assist those passengers (including me!) who needed to connect in Tapei with the flight to Bangkok. Our flight arrived a bit later than scheduled, and I was concerned that I would miss the connection to Bangkok - but our connecting flight was held for us, and several employees were available to direct us to the correct gate for boarding. thank you all!"
Pros: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Pros: "My seat was upgraded the first class so I received the first class service. It was excellent service and the flight was comfortable. Thank you for the great service."
Pros: "I got premium economy and I wasn't sure why, again!"
Pros: "Nothing. Didn't make flight and tried to contact by phone multiple times via email and phone to switch and was ignored"
Cons: "Tried to change flight according to their policy but was unsuccessful in getting in touch or getting a response from anybody in their company after multiple tries via phone and email. Please help me rectify"
Pros: "Overall staff was pleasant. Food was ok. Leg room was pretty tight. For a short 3 hour flight it was bearable."
Pros: "No problem getting wheelchairs in LAX."
Cons: "Taipei airport is BAD. No wheelchairs for elderly as requested, in advance."
Pros: "Quiet cabin - no crying babies or toddlers"
Cons: "Food was terrible; will choose different airline in future for long haul trips"
Pros: "No recognition or privileges given as a loyal Silver Medallion member. Poor inflight service and customer service. Last baggage arrival at the destination."
Cons: "Everything mentioned above."
Pros: "The second leg of a trip (Taipei to SFO) was on a newer plane. Staff were courteous and prompt."
Cons: "Original flight was delayed. I was placed on another airline, but heavy weather delayed this by a bit over an hour. Somehow a very tight connection still was met, but my baggage did not make the connection. So far (one day later) they have located one of my bags and said it will be delivered soon. The other is still missing."
Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Pros: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Cons: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Pros: "food and crew members were great."
Cons: "The meal I had requested for my family and I was not available. Very disappointed."
Pros: "The flight and crew were very good. About one hour flight and they served a hot sandwich snack."
Cons: "The flight was delayed by a half hour."
Pros: "nice checkin staff"
Cons: "the food was boring"
Pros: "Check in was good"
Cons: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Pros: "They boarded the plane early, which meant we arrived at our destination early."
Cons: "All we got was a bottle of water."
Cons: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Cons: "It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!"
Cons: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Pros: "Nuce crew and gentleness"
Cons: "Entertainment but we know it’s a plane restriction"
Cons: "Leg room is short, seats are average. Fine for a short flight."
Pros: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Cons: "Every one of our legs was delayed, which contributed to tight transit times."
Cons: "Reservation online"
Pros: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Cons: "Seat comfort, food, entertainment, boarding, disembarking."
Cons: "Refurbishment of the seats"
Pros: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Cons: "Better info on what the flight number is. More info that is airport specific."
Cons: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
Pros: "Business Class flight was a smooth ride from Vietnam to Thailand."
Pros: "Service and friendly staff"
Pros: "Short flight"
Cons: "The airport is about 40 km away from Nha Trang"
Cons: "The choice of English language films were limited. I did not enjoy the food too much"
Cons: "Was ok"
Cons: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Pros: "Excellent staff"
Cons: "With premium empty why they don't offer bid upgrade like other airlines"
Pros: "The flight attendants are friendly"
Cons: "The food is a bit “pedestrian”"
Pros: "Overall, this is a short trip. Everything is ok."
Pros: "Good customer service. No baggage charge."
Pros: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Cons: "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
Pros: "Tube entry into aircraft rather than bus"
Pros: "Overall a good airline. Full meal served even on a short hour and half flight."
Cons: "The air con wasn't on until we were in the air"
Pros: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Cons: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Pros: "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
Cons: "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
Pros: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Pros: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Cons: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Pros: "Everything was good honestly"
Pros: "Still sick from Singapore Burger King not much to say."
Cons: "About the same as the other but, slept most of the way since was still feeling the Burger King problem."
Pros: "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
Pros: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Cons: "See above"
Cons: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Pros: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Cons: "There weren't individual entertainment systems."
Pros: "Great staff, clean plane and modern"
Cons: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Pros: "They fed us dinner and kept the lights dimmed most of the time. Good selection of movies too, which was important bc I couldn't sleep."
Cons: "Not a ton of room (esp legroom) in economy, making it tough to get comfy/sleep. They occasionally randomly turned the cabin lights back on which was a bit annoying."
Cons: "Food is so boring.."
Pros: "Everyone has to check in at the counter with no digital kiosks, adding an extra hour. Plane was empty but they would not put anyone into first class. Most importantly the plane felt and sounded like it was about to disintegrate. To top it all off it was the worst food I have seen on an airplane"
Pros: "Food, Beer, On Board staff"
Cons: "Check in counter did not allow us to move up our flight and we found out the flight earlier had 20+ open seats."
Cons: "Less friendly flight attendant Never serve coffee due to bad weather every time ???"
Pros: "friendly air crew"
Cons: "limited film and entertainment"
Cons: "The most uncomfortable seat I have ever flown on. It was like sitting on a wood slat"