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Pros: Friendly crew, upgraded seat was worthwhile

Cons: More snacks in between meals,

Pros: Crew was helpful and food was very good

Cons: There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai

Pros: Nice staff and no delay

Cons: Instead of crisps maybe a bit of cheese or crackers

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Cons: Flight was delayed.

Pros: Speed of boarding

Cons: No TVs on back of chairs, small seats. Gate agent asked everyone with a US passport leave their bags at the gate because the "overhead bins were smaller than normal and there was no room" - this was not true, the bins were regular sized and half empty.

Pros: Attention

Cons: Better seats

Pros: Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane.

Cons: Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve.

Pros: Lost bag was delivered all the way to Chesapeake VA.

Cons: We had to gate check our bag despite plenty of room overhead. Bag didn’t make it to Madrid. Flight attendant kinda ignored my question about where to leave the bag. Had to pay for seats to check-in online.

Pros: Everything as expected!

Cons: Had to pay for food. not a single chip :(

Pros: Brand new aircraft, excellent communication

Pros: The price!

Cons: Never on time!

Pros: Crew was friendly

Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Pros: Crew were great

Cons: Refreshments

Pros: Friendly crew

Cons: KLM lost one piece of my luggage

Pros: Great crew, comfortable seating with enough leg room.

Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Pros: General flight journey

Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Cons: Entertainment