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Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

Flight staff was not helpful, in 8 hrs flight there was no entertainment. No vegetarian food options, they said while checking in I should have requested but there was no option during check-in. In return flight I asked ground staff how do I request vegetarian food option and she didn't know. Above all flight was delayed from Madrid to Barcelona, for 45 mins flight it took 2 hrs and I missed the event I was going to spain! Even while returning Barcelona to Madrid flight was delayed by 3 hrs! as there was technical difficulty while take off!

Flight staff was not helpful, in 8 hrs flight there was no entertainment. No vegetarian food options, they said while checking in I should have requested but there was no option during check-in. In return flight I asked ground staff how do I request vegetarian food option and she didn't know. Above all flight was delayed from Madrid to Barcelona, for 45 mins flight it took 2 hrs and I missed the event I was going to spain! Even while returning Barcelona to Madrid flight was delayed by 3 hrs! as there was technical difficulty while take off!

Assigned middle seat away from my friend who was also assigned a middle seat. Overweight sprawler on either side made for incredibly uncomfortable flight.

It was on time

No entertainment for adults

The food was not good

The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs.

Everything in Premium economy, the food, comfort and the whole experience

Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!

Staff of KLM were friendly.

Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat.

Efficient, early, friendly.

Lack of lounge at Funchal is a downside

Good seat

Was made to pay for baggage although my hand luggage is within the requirements set by BA. It was fine in the gauge in Gatwick the week before. This is very disappointing.

Nothing really

Flight moved to split due to bad weather at Dubrovnik. No one at split was there to answer our questions. We missed our connecting flight from Rome to Budapest coz of the delay. Further our baggage was sent to Budapest when we clearly told them we missed our connecting flight and hence baggage should be sent to Rome.

Nothing

We missed it bcoz of bad weather at Dubrovnik. When we reached Rome after like 10 hrs from the scheduled time, we were offered another flight to Budapest the following day i.e.24th oct. however we couldn't take it as it was reaching much later in the day and we would have missed another of our scheduled flights to back home. The staff were unhelpful when we asked for a flight the same day. Hence we had no choice but to book another flight to Budapest the same night at an additional cost. Hence we would like to get a refund for the Rome Budapest flight which we missed coz of no fault of ours

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

First class cabin, not as good as some middle eastern airles but, nevertheless good.

4 hour delay on takeoff

Gate staff controlled the gate area with regard q'ing an priority boarding. Cabin crew were friendly and professional. Flight departed on time and arrived early Breakfast was server 75 minutes prior to landing, allowing for a longer sleep.

Old cabin , old IFE , old seats Arrived early , even with the usual Heathrow stack, held up parking at gate due to departing aircraft in the T5 Cul de sac

Nothing I would not fly again with Iberia

the boarding was terrible, the let us in into the both doors and it was a complete mess. Both flights going and returning to Frankfurt were terrible

Everything on time and smooth

We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight.

the staff's courtesy and efficiency.

The food was pretty awful. My main complaint is the four and a half hour wait at Customs in Atlanta. 4 officials aren't enough to service around a thousand passengers. That meant we missed our connection. While I know it's not the airline's responsibility, it is part of the experience and meant we were exhausted.

Ease of boarding Quick flight Good crew

Baggage started to arrive at 13.30 , however the final bags did not arrive until 14.20. We were advised by handling agents that baggage had to wait until the inbound aircraft we arrived on was pushed back and on its way to Heathrow. Baggage delivery took as long as the actual flying time

Crew were courteous and efficient

Heathrow security undermanned; flight 30 mins late

Everything

Anything

747 has smaller cabins so even economy doesn't feel like cattle class.

Standard food choices poor, chicken ran out after 5 rows. Mushroom risotto unrecognizable. Worth paying for an upgraded meal. Drinks service woeful, only 1 or 2 at seat services on 9.5 hour flight.